Fresh Jobs at MiWay Insurance Limited

What will you do?

• The field assessor assesses damaged vehicles to identify and record the extent of the damage. This includes assessing safety systems, deciding whether to repair, replace and estimating approximate costs and timeframes for required repair.
• This role supports the claims handling philosophy by mitigating risk of vehicle spend (quantification, identification, and validation of vehicle).
• The assessor generates claims reports and investigative reports, determines market value for settlements, is up to date with automobile-related health and safety legislation and industry repair methods and has excellent interactive skills to discuss the damage and required repairs with clients, insurers, supervisors, and team members.

What will make you successful in this role?

Minimum Qualification Required

• Grade 12 / SAQA Accredited Equivalent (Essential)
• VDQ (Vehicle Damage Quantifier) Qualification (Preferred)
• Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)

Minimum Experience

• 2 - 4 years’ work experience in the following (Advantageous):
• Workshop / Motor Industry experience
• Front line / client relationship experience in a panel beating environment.
• Practical panel beating, spray painting, mechanical and electrical experience.
• Assessing experience at a short-term insurer
• Estimating in a panel beating environment

Deliverables

Operations Management

• Carry out operational tasks by following established processes. 
• Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
• Accurate quantification, identification and validation of vehicles.

Customer Service

• Provide a quality service to customers 
• Dealing with complex queries and investigating and resolving customer problems.
• Consistently provide service in accordance with the pre-agreed service and functional standards.

Client & Customer Management (External)

• Help manage clients by carrying out standard activities and providing support to others.
• Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
• Effectively build, maintain and manage relationships with service providers and customers.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
• Conduct workload activities in most efficient and cost-effective manner.

Personal Capability Building

• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
• Specialise in specialist vehicle knowledge and apply skills to optimise repair cost.

Competencies

• Strong knowledge of vehicle repairs and insurance industry standards.
• Excellent communication and negotiation skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and problem-solving skills.

Deadline to apply: 31 April 2026.

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What will you do?

• At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" - but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans... by you.
• This is why we focus on our clients’ needs; finding new ways to simplify their lives and how they do things. We give them products, services and solutions that enable them to live and enjoy life on their own terms – in their own way.
• Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Role Overview

• The Unified Communications Implementation Engineer / Solutions Architect is responsible for designing, implementing, and supporting enterprise-grade collaboration, telephony, and contact center solutions. This role blends technical design expertise with hands-on deployment, ensuring customers receive robust, scalable, and secure UC platforms aligned to business requirements.
• The ideal candidate has strong architecture-level understanding of UC technologies, excellent troubleshooting skills, and the ability to lead UC transformation projects from planning through operational handover.

What will make you successful in this role?

Soft Skills

• Excellent communication and ability to translate technical concepts to non-technical stakeholders.
• Strong documentation and architectural diagramming ability (Visio/Draw.io).
• Stakeholder engagement and client-facing confidence.
• Project ownership mindset; able to lead while collaborating with cross-functional teams.

Qualifications

• Degree in IT/Computer Science or equivalent experience.
• Relevant certifications beneficial: 
• Genesys Cloud Certifications (GCP)
• ITIL Foundation

Key Responsibilities

• Solution Architecture and Design
• Architect end to end Unified Communications solutions based on business requirements and technical best practices.
• Produce detailed HLDs (High-Level Designs) and LLDs (Low-Level Designs) covering voice, video, messaging, presence, SBC, and network dependencies.
• Conduct discovery workshops, requirements analysis, and technical assessments.
• Advise on UC platform selection, migration strategy, scalability, resilience, and integration approaches.

Implementation and Deployment

• Deploy and configure UC solutions such as Microsoft Teams Phone System, Genesys Cloud, or similar platforms.
• Configure, dial plans, routing rules, call recording policies and security policies.
• Perform number migration/porting, voice gateway configuration, call flow routing and IVR design
• Integrate UC systems with third party systems

Technical Delivery and Project Execution

• Lead technical deliverables across the full project lifecycle: design → build → test → cutover → support handover.
• Prepare and maintain implementation documentation, configuration guides, and operational runbooks.
• Conduct UAT, and environment validation.
• Provide escalation-level troubleshooting for complex solution issues.

Operational Excellence and Support

• Provide 3rd line support for UC environments and complex incident resolution.
• Optimize environments through monitoring, reporting, and performance tuning.
• Mentor junior engineers and provide technical leadership to implementation teams.
• Ensure solutions adhere to security standards, compliance requirements (PCI, POPIA, GDPR), and company governance frameworks.

Required Skills and Experience

Technical Skills

• Strong expertise in at least one Contact Centre Solution: 
• Microsoft Teams Phone / Direct Routing / Operator Connect
• Genesys Cloud or other CCaaS platforms
• Genesys Pureconnect 
• NICE
• Connex One 
• Avaya Aura

Solid understanding of: 

• SIP, RTP, SRTP, QoS, SBCs, VoIP architecture
• PSTN technologies (SIP trunks, PRI, DID routing, E911)
• Network fundamentals (LAN/WAN, firewall rules, NAT, VPN, DNS, DHCP)
• Identity/SSO: Azure AD, SAML, OAuth, SCIM
• Monitoring tools & packet analysis (Wireshark, SBC logs, RTCP stats)
• Strong understanding of RESTful APIs, JSON structures, authentication and integration patterns. 

Preferred Experience

• Cloud migration projects (on-prem → cloud).
• Contact center integration (Genesys / NICE / Five9).
• Voice Recording, Compliance, and Quality monitoring tools.
• Working knowledge of SQL, APIs, AD beneficial
• API/Scripting experience (PowerShell, Python, REST APIs).

Travel Requirement

• Ability to travel to multiple office locations

Location and Work Environment

• Hybrid / Remote / On-site options based on company requirements.