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  • Posted: Oct 27, 2020
    Deadline: Nov 3, 2020
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    Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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    Automation Solution Manager

    Job Purpose

    To manage the deliverables and development of software and/or maintenance team(s) to deliver on day to day tasks to address client requirements in line with Nedbank Business and Information Technology strategy.

    Job Responsibilities

    • Meet financial targets driving cost savings in daily operations of team and monitoring operational team costs. Drive delivery on agreed quality standards and turnaround times by  monitoring deliverables
    • Ensure projects are delivered cost effectively monitoring the actuals versus budget and raising deviations
    • Drive  productivity improvement in meaningful business MIS through monitoring and ensuring work tasks monitoring mechanism and measures are  in place and tracked
    • Ensure client needs are met driving the delivery of agreed Service level agreement, Operation level agreement or delivery agreements with clients and obtaining stakeholder approval on any changes. Build and maintain client relationship providing professional advise aligned to the business requirements of clients and conducting effective e change management
    • Establish trusting relationships with clients through providing business relevant advise and consulting, engage with vendors driving optimal vendor delivery
    • Ensure deviations are managed timeously and delivery meets customer expectations though management of personal projects
    • Keep stakeholders informed ensuring that they are aware of impact and risk analysis results
    • Operationalise agreed professional frameworks, methods, technologies, models within agreed parameters
    • Consult and advise on decisions and solutions related to profession recommending solutions that are to be supported by viable return on investment and within mandate
    • Ensure alignment to compliance requirement driving and monitoring compliance targets and implement mitigation plans, make quality decisions by through the monitor and identification of  operational risks and raise corrective action
    • Ensure team efficiency driving productivity and efficiency in delivery for self and team, ensure team projects are delivered on time monitoring and reporting on  the team projects delivery
    • Enable project governance  and compliance monitoring progress and deviations and  presenting information at relevant forums
    • Accurately translate business requirements into project schedules and alignment to requirements as per the project
    • Satisfactory post implementation review by conducting regular project contact sessions, mitigate project risks by identifying and raising risks to at appropriate forums
    • Provide advise on the technical readiness, risk and impact of proposed implementation to production and participate in implementation forums
    • Ensure smooth change management completing the required change management document's timeously and change migration through all relevant environments before implementation into production
    • Create technical specifications across projects through Interpretation of the business requirements, and provide advice on the technical design relevant to their product area
    • Provide advise through the review of technical design of team members within their product area and across impacted areas
    • Ensure work are delivered and coordinate coding work tasks according to technical specifications, supervise and Monitor task delivery against project requirements and plan and escalate non delivery
    • Ensure fault free production implementation of end to end testing through to sign off though the  review and sign off all test packs plans and all testing related artefacts and integrated test plans
    • Provide 1st and  2nd level problem solving into production support
    • Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required

    Minimum Experience Level

    4 years in related functional teams and 1-2 years in supervisory/informal leadership roles (Mentoring) 5-6 years IT related experience

    Qualifications

    • Advanced Diplomas/National 1st Degrees
    • Matric / Grade 12 / National Senior Certificate
    • Foundation Management Programme

    Type of Exposure

    • Supported Transformation, Change and continued Improvement
    • Provided Client Service
    • Achieved Client and Relationship Results
    • Built a high performance culture
    • Customer Engagement Manager

    Technical / Professional Knowledge

    • Budgeting
    • Business administration and management
    • Change management
    • Client service management
    • Diversity management
    • Employee training/development
    • Governance, Risk and Controls
    • Operations planning
    • Principles of project management
    • Relevant regulatory knowledge
    • Service level agreements
    • Staff resource planning
    • Strategic planning
    • Business writing skills
    • Management information and reporting principles, tools and mechanisms
    • General Communication Skills
    • Estimations
    • Organisational structure
    • People practices
    • Asset health management discipline

    Behavioural Competencies

    • Earning Trust
    • Coaching
    • Customer Focus
    • Guiding Team Success
    • Driving for Results
    • Planning and Organizing

    Closing Date: 28th October 2020

    go to method of application »

    Credit Developer

    Job Purpose

    We are looking for a self-motivated individual to join our Unsecured Lending Value Analytics team. In this role you will be required to develop and implement important credit initiatives utilising our credit decision software to ensuring that the ultimate business benefit is realised. You will be a part of a dynamic credit team that focuses on world class risk management that enables our business to meet its strategic objectives and champions new innovative ideas.

    Come join us and make an impact!

    Job Responsibilities

    • Interpret verbal problem statements, identify root cause of technical problems and propose potential solutions based on insight gathered.
    • Develop good cross functional work relationships across the different business functions to enable knowledge-based problem solving and ensure that a problem have been appropriately considered from an end to end perspective.
      • Analyse and interpret quantitative and qualitative data.
      • Critical Involvement in the Credit Decision Engine with responsibilities that include:
      • Input into the design of the technical solution to enable the business strategies
      • Development of bespoke credit decision systems utilising the FICO Blaze decision tool as well as Python dual control decision tools
      • End to end integration testing of the required changes.
      • Attending to ad hoc queries relating to the Decision Engine or any of the data sources used in the execution of decisions
      • Troubleshooting inaccurate results from the Decision Engine
      • Identification of potential issues in the business solution and proposing ways to resolve the issues
      • Analysis and reporting on the Decision Engine results and execution
    • Understand broader business systems and assist with issue resolution
    • Optimisation and development of automation testing tools for the team and broader business
    • Manage and support another developer within the team

    Minimum Experience Level

    • 5 and above years’ experience in a Developer role
    • Experience in Java and Python programming language
    • Other programming languages would be beneficial (SQL, SAS, C, Visual Basic, etc.)
    • Data analysis and or database execution experience preferred

    Qualifications

    • Bachelor’s degree with a Computer Science or Finance with good results
    • Related Agile certification would be beneficial

    Skills

    • Analytics:
      • Strong numeracy skills
      • Strong analytical / problem solving ability
    • Execution / Delivery:
      • Track record of results / getting work done
      • Ability to work in teams or as an individual
      • Good attention to detail and self-checking
      • Has the ability to see the big picture
      • Willing to take ownership of initiatives from start to finish and drive to completion
      • Self-motivated to succeed
    • GT:
      • Able to work in an Agile environment
      • Familiarity with Workflow as well as Process design
      • Familiarity with data structures
      • Familiarity with various programming languages
    • Communication:
      • Ability to explain technical items in a way that is understood by non-technical individuals
      • Articulate communicator
      • Ability to give appropriate context behind a problem statement
      • Strong documentation skills

    Culture

    • Able to work with a diverse group of people
    • Ability to work in a fast paced and dynamic environment
    • Healthy attitude towards work and people

    Closing Date  -  03 November 2020

    go to method of application »

    Head ER and Transformation

    Job Purpose

    Act in a CoE role to support, manage and implement employee relations and transformation strategies within Nedbank and ensure compliance with relevant legislation

    Job Responsibilities

    • Provide input into future-ready Employee Relations and Transformation policies and strategies, referencing local and global HR trends and best practices, taking into consideration context, economic outlook and available support to meet business needs
    • Engage in key negotiations and foster constructive working relationships with relevant parties (trade unions and regulatory authorities), on a range of labour-related issues to achieve desired and acceptable outcomes for all stakeholders
    • Develop effective labour strategies to secure desired performance of people to deliver organisational goals and objectives
    • Develop and / or source and identify interventions to drive the creation of an inclusive culture
    • Advocate transformation campaigns to raise awareness and foster an inclusive employment culture
    • Identify opportunities to raise the corporate branding and profile around transformation through communications with internal and external stakeholders
    • Champion HR activities with a global mindset while being aware of local culture sensitivities and needs
    • Perform trend analysis by understanding the competitive environment in which the business interacts
    • Look across a series of data and anticipate implications of business activity on HR practices
    • Understand the business strategy and determine its implications on transformation and employee relations practices
    • Provide specialist guidance and advisory services to business to determine the appropriate course of action in transformation and employee relations related matters
    • Develop and / review HR policies and procedures in compliance with employment legislation and advise on labour policies and practices, employment legislation and their applications to business to facilitate their understanding of compliance requirements and build capability
    • Review HR processes impacted by employment legislation to ensure controls are in place to prevent regulatory breaches
    • Interact and liaise with industry bodies to keep abreast with industry practices and hold Nedbank in good standing

    Minimum Experience Level

    7 - 10 years experience in union negotiations, CCMA, labour law case resolution process, skills development, understanding of the BBBEE Scorecard and Employment Equity.

    Essential Qualifications - NQF Level

    • Professional Qualifications/Honour’s Degree

    Preferred Qualification

    LLB / Legal / HR or role related qualification

    Type of Exposure

    • Managed collective bargaining with unions
    • Addressing union related issues (e.g.; petitions to organise; grievances)
    • Corresponding with union officials to address employment related matters (e.g.; adverse impact; promotion issues)

    Technical / Professional Knowledge

    • Negotiation
    • Conflict management
    • Problem solving skills
    • Diversity management
    • Business Reporting Skills
    • Risk Management
    • Employment Equity / DTI plans/labour legislation
    • Relevant regulatory, compliance and risk legislation
    • General Communication Skills
    • Alternative dispute resolution

    Behavioural Competencies

    • Strategic Influence
    • Driving Execution
    • Communication
    • Customer Orientation
    • Decision Making
    • Execution
    • Establishing Strategic Direction
    • Creating an Inclusive Environment

    Closing Date: 02 November 2020

    go to method of application »

    Call Agent

    Job Purpose

    To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

    Job Responsibilities

    • Adhere to the daily schedule to ensure that targets are met by following the work plan.
    • Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
    • Escalate all unresolved queries to management by logging the case on the system.
    • Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
    • Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
    • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
    • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
    • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
    • Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
    • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
    • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
    • Understand the nature of the client's query by reiterating the key points raised by the client.
    • Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

    FAIS Affected

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    • Certificate: Call Centre

    Minimum Experience Level

    • 2-3 years working experience as a Client Services Consultant with extensive knowldge of Transactional Products within the Client Services space in the Banking/Financial Services Industry.

    Type of Exposure

    • Working with a group and individually to identify alternative solutions to a problem
    • Checking accuracy of reports and rec
    • Building and maintaining effective relationships with diverse internal and external stakeholders
    • Sharing information in different ways to increase internal stakeholders understanding
    • Managing customer expectations
    • Comparing two or more sets of information
    • Interacting with diverse people
    • Interacting with external clients
    • Working in a fast-paced and changing environment
    • Working in a team

    Technical / Professional Knowledge

    • Administrative procedures and systems
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Business writing skills
    • Banking knowledge
    • Banking procedures
    • Cluster Specific Operational Knowledge
    • Business principles
    • Business terms and definitions
    • Governance, Risk and Controls

    Behavioural Competencies

    • Building Customer Loyalty
    • Communication
    • Technical/Professional Knowledge and Skills
    • Managing Work
    • Adaptability
    • Quality Orientation

    go to method of application »

    Area Manager: Credit

    Job Purpose

    To manage credit through a team within a specific area / cluster in order to ensure the acquisition of quality assets; enhancements of revenues and maintenance thereof within laid down policies and procedures.

    Job Responsibilities

    • Minimise risks and grow assets through lending at acceptable risk levels.
    • Enhance revenue by identifying sales opportunities through assessments and client visits.
    • Manage returns through appropriate pricing for risk and setting appropriate fees.
    • Minimise losses and impairments through proactive managing of the book.
    • Manage the Client Service Team in order to improve efficiency and minimise expenses by guiding the team to be cost conscious.
    • Ensure client satisfaction through provision of proactive/innovative solutions and adherence to acceptable turnaround times.
    • Understand client needs and their operating environment through regular interactions and visits.
    • Build and maintain stakeholder relations through regular formal and informal engagements.
    • Identify development areas through client surveys and 360 feedback from stakeholders.
    • Provide good service and turnaround times to internal stakeholders by ensuring that requests are responded to timeously. 
    • Ensure staff operate within guidelines by monitoring policy compliance through reviews and audit processes.
    • Review and recommend appropriate allocation of mandates through segmentation, reviews and audit processes.
    • Manage the quality of Credit Management Information System (CMIS) and exceptions through alignment with agreed benchmarks.
    • Operate within personal mandate through reviews and audit processes.
    • Ensure that quality decisions are made by auditing credit decisions made by credit managers within their mandate.
    • Ensure the book is appropriately risk rated and adequately impaired by analysing, investigating and monitoring high risk accounts (e.g. exception reports).
    • Provide timely information by preparing accurate, timely and relevant credit reports for review by management and committees.
    • Monitor and manage turnaround times by using the information systems available.
    • Ensure that audit findings are addressed by rectifying and providing feedback within agreed timeframes.
    • Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance (sharing information), recognising and rewarding achievement and take appropriate corrective action where required.
    • Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken and encouraging participation in decision making processes.
    • Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
    • Contribute to team effectiveness by  following the recruitment process when recruiting talent.
    • Maintain a capable high performing team and  ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
    • Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
    • Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
    • Support and encourage staff to participate and support corporate responsibility initiative.
    • Achieve operational excellence by supporting the implementation of system and process enhancements through team engagement.
    • Encourage team to generate innovative ideas and share knowledge.

    Minimum Experience Level

    • 10 years experience in a credit management role with 2-3 years people management

    Closing Date:03 November 2020

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate
    • Advanced Diplomas/National 1st Degrees

    Type of Exposure

    • Managing a team of people
    • Communicating job requirements and performance standards to others
    • Creating a business plan
    • Implementing a strategic plan
    • Working with clients to solve client problems
    • Investigating and reviewing processes to improve client satisfaction
    • Assuming a key leadership role
    • Coaching and mentoring of others
    • Managing business risks
    • Credit management

    Technical / Professional Knowledge

    • Business administration and management
    • Change management
    • Client service management
    • Financial Accounting Principles
    • Governance, Risk and Controls
    • Operations planning
    • Principles of project management
    • Relevant regulatory knowledge
    • Strategic planning
    • Management information and reporting principles, tools and mechanisms

    go to method of application »

    Head: Property Finance Legal

    Job Purpose

    • To manage the Property Finance Legal team,  to provide legal services and to monitor, manage and mitigate legal risk in Nedbank Corporate and Investment Banking, Property Finance business.

    Job Responsibilities

    Managed Financial and Business Results

    • Ensure risks are mitigated by providing legal services to Loss Control  on claims against Nedbank through strategic legal input.
    • Ensure claims and legal risks against Nedbank are adequately managed by supporting Group Legal Litigation by providing business specific legal input.
    • Ensure that the best practice advice and opinions are implemented by providing legal advice and producing sound legal agreements for Property Finance transactions , through application of professional and industry knowledge and expertise, with a particular focus on land development solutions, transactions with an equity participation in selected property developments, long term loans secured against large value, complex property portfolios, loans and other finance solutions to the listed property sector, residential development and affordable housing market .

    Managed Stakeholder Relationships

    • Ensure stakeholders are kept informed and services are delivered according to best practices by keeping abreast of legal developments (legislation and case law) pertaining to all aspects of the business, including its clients and the environment within which it operates through engaging with stakeholders.
    • Share knowledge and expertise within Group Legal and other stakeholders during management meetings, conferences and external stakeholders' engagements.

    Managed and monitored legal risk

    • Formulate operational plans for  Property Finance Legal by aligning business plans to Group Legal, CIB  and Property Finance strategies in support of Property Finance the NCIB Risk strategy.
    • Ensure optimal resourcing of function by assessing and monitoring resourcing requirements as per the operational business plans to ensure short - medium term plans (e.g. re-allocation of resources and skills across regions, leverage off expertise and knowledge) and business strategies are achieved nationally.
    • Address obstacles and corrective action to be taken with team members
    • Ensure quality standards and best practices are met through assessing, monitoring and vetting of legal advice and/or opinions and the drafting of legal documentation delivered by managers and teams and take corrective action where required.
    • Ensure delivery of legal risk management that meets business requirements by introducing legal best practice and ensuring that processes and/or standardised legal documentation are complied with.
    • Ensure business objectives are achieved by managing property finance legal risks and identifying problems, structuring and negotiating transactions and ensuring timeous efficient delivery to each stakeholder group
    • Ensure consistency in legal advice and/or resolving of legal problems are provided by ensuring service excellence by  Property Finance Legal and overseeing that all legal risks and incidences are reported, and advice documented.
    • Improve business results and business processes by participating the various  Risk Committees (such as CRAM, ERCO) (as applicable) and reporting on and presenting legal risks and recommendations

    Preferred Qualification

    • Master of Laws (LL.M)

    Essential Certifications

    • Admitted Attorney

    Preferred Certifications

    • Qualified Conveyancer

    Type of Exposure

    • Managing a team of managers
    • Identifying/select talent
    • Managing business risks
    • Communicating complex information in writing and verbally
    • Negotiating settlements
    • Litigating
    • Managing legal risks
    • Making financial decisions/
    • Representing the company in Industry related forums
    • Establishing and maintaining collaborative relationships with peers / managers

    Minimum Experience Level

    • 10 - 12 years experience as an Attorney or Advocate, including litigation and commercial, 2 - 5 years experience in managing a team.

    Technical / Professional Knowledge

    • Capacity planning
    • Change management
    • Communication Strategies
    • Diversity management
    • Governance, Risk and Controls
    • Legal Risk and practice management
    • Legal Risk Methodology
    • Litigation and dispute practice
    • Relevant regulatory knowledge
    • Reputational risk management
    • Management information and reporting principles, tools and mechanisms

    Behavioural Competencies

    • Building Partnerships
    • Earning Trust
    • Communication
    • Continuous Learning
    • Customer Focus
    • Building talent

    go to method of application »

    Client Service Consultant

    Job Purpose

    • To provide professional and efficient client service in order to optimise client experience for Nedgroup Investments clients.
    • Ensure continued relationships are created and maintained with Nedgroup Investments clients.

    Job Responsibilities

    • Providing client service to Investors telephonically.
    • Providing technical support in terms of Collective Investment Schemes and Retirement products.
    • Adhere to the daily schedule to ensure that targets are met by following the work plan.
    • Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
    • Escalate all unresolved queries to management by logging the case on the system.
    • Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA).
    • Generate lead targets required on a month to month basis by offering products to the clients.
    • Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
    • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
    • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
    • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
    • Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    • Certificate: Call Centre

    Minimum Experience Level

    • 2-3 years working experience as a Client Services Consultant dealing with Unit Trusts, Retirement Annuities, Investments within the Asset Management space within the Banking/Financial Services Industry.

    Type of Exposure

    • Working with a group and individually to identify alternative solutions to a problem
    • Checking accuracy of reports and rec
    • Building and maintaining effective relationships with diverse internal and external stakeholders
    • Sharing information in different ways to increase internal stakeholders understanding
    • Managing customer expectations
    • Comparing two or more sets of information
    • Interacting with diverse people
    • Interacting with external clients
    • Working in a fast-paced and changing environment
    • Working in a team

    Technical / Professional Knowledge

    • Administrative procedures and systems
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Business writing skills
    • Banking knowledge
    • Banking procedures
    • Cluster Specific Operational Knowledge
    • Business principles
    • Business terms and definitions
    • Governance, Risk and Controls

    Behavioural Competencies

    • Building Customer Loyalty
    • Communication
    • Technical/Professional Knowledge and Skills
    • Managing Work
    • Adaptability
    • Quality Orientation

    go to method of application »

    Client Services Consultant

    Job Purpose

    • To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

    Job Responsibilities

    • Adhere to the daily schedule to ensure that targets are met by following the work plan.
    • Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
    • Escalate all unresolved queries to management by logging the case on the system.
    • Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
    • Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
    • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
    • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
    • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
    • Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
    • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
    • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
    • Understand the nature of the client's query by reiterating the key points raised by the client.
    • Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    • Certificate: Call Centre

    Minimum Experience Level

    • 3-5 years working experience as a Client Services Consultant with extensive experience in Personal Lines within the Short Term Insurance space in Banking/Financial Services Industry.

    Type of Exposure

    • Working with a group and individually to identify alternative solutions to a problem
    • Checking accuracy of reports and rec
    • Building and maintaining effective relationships with diverse internal and external stakeholders
    • Sharing information in different ways to increase internal stakeholders understanding
    • Managing customer expectations
    • Comparing two or more sets of information
    • Interacting with diverse people
    • Interacting with external clients
    • Working in a fast-paced and changing environment
    • Working in a team

    Technical / Professional Knowledge

    • Administrative procedures and systems
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Business writing skills
    • Banking knowledge
    • Banking procedures
    • Cluster Specific Operational Knowledge
    • Business principles
    • Business terms and definitions
    • Governance, Risk and Controls

    Behavioural Competencies

    • Building Customer Loyalty
    • Communication
    • Technical/Professional Knowledge and Skills
    • Managing Work
    • Adaptability
    • Quality Orientation

    Method of Application

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