Fresh Jobs at Nedbank

Job Purpose
To design and maintain optimal data models/structures at both an enterprise and system / application level that meet the business and architectural objectives of the organisation.  To create structures that enable data to be persisted in a structured way to enable the value of the data to be unlocked.  To create appropriate data and class structures that enable the flow of data between providers and consumers.

Job Responsibilities

• Design data models that meet the business requirements and align to the agreed architecture framework.
• Ensure data modelling deliverables are delivered according to project plan and budget to meet commitment to stakeholders.
• Ensure all data modelling activities and deliverables are aligned to the development methodology and to the data modelling principles and standards
• Apply the Nedbank approved tooling to create the data modelling deliverables.
• Adopt the Enterprise Data Model (which is based on the IFW) as a standard for data model designs to leverage best practice and fast track data modelling efforts.
• Translate business requirements into data requirements.
• Analyse and profile the source data to understand data quality issues , relationships, patterns and rules in the data.
• Structure data requirements into logical data constructs based on the Enterprise Data Model, including ERD models, dimensional models to ensure optimal implementation.
• Compile Source to Target Mapping Specifications including the appropriate Transformation Rules
• Identifying definitive or authoritative source of data ; analysing source data; and identifying gaps to target structures
• Enable physical implementation of the data structure by generating the first cut physical data model from the logical data model.
• Facilitate dataflow understanding by collating dataflow diagrams outlining the flow of data across systems and interfaces.
• Reduce non value adding work by identifying opportunity for re-use of the Enterprise Data Model
• Maintain up to date knowledge of latest developments in the Data Modelling domain,  including reading; continuous professional development courses; seminars and conferences.
• Contribute to the creation of a comprehensive governed framework by working with the data modelling CoE and contributing towards defining the data modelling standards.
• Advise stakeholders on application of data modelling practices through consultation.
• Perform peer review on work performed by other team members
• Identify opportunities to improve or enhance processes
• Provide Overall Data Management Guidance and alignment to Nedbank's Data Management framework and standards
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Support the achievement of the  business strategy, objectives and values
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• Bachelor of Commerce , Bachelor of Science: Information Systems / Computer Science
• Essential Certifications
• TOGAF

Minimum Experience Level

• 3-5 years and/or relevant industry experience as well as experience in the Data Modelling discipline.
• Able to demonstrate practical experience in , OO modelling experience also an advantage
• Exprience using Infosphere Data Architect or any other Data Modelling Tool
• Experience with industry models such as IFW BFMDW
• Broad understanding of Data Management (DMBOK), systems development lifecycle methodologies and IT Architecture
• Relevant regulatory knowledge, and understanding of banking and financial services
• Experience in NOSql and other forms of database modelling advantageous

Technical / Professional Knowledge

• Data analysis
• Data Analysis and Interpretation
• Data Warehousing
• Data and Business analysis
• Data base Administration (DBA) Principles and Admin Concepts
• Data base administration
• Data modelling tool
• Database Knowledge
• SQL
• Problem solving skills

Behavioural Competencies

• Communication
• Decision Making
• Initiating Action
• Work Standards
• Technical/Professional Knowledge and Skill

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Job Purpose

To work with business and projects to identify areas where complex business processes and performance can be developed or improved. Leverages BPM techniques, concepts, and tools to proactively assists business managers in identifying and evaluating opportunities for improvement. May lead some process transformation and/or performance improvement initiatives and perform administrative tasks that include project estimation and planning, project budget expenditure.

Job Responsibilities

• Define the scope and estimations for process initiatives
• Proactively plan process deliverables based on relevant project delivery method
• Work with business stakeholders to prioritise process work
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
• Conduct As Is and To Be discovery, analysis and design using relevant analysis techniques
• Proactively engage with business on strategic initiatives which require process improvement
• Professionally consult with senior stakeholders across clusters.
• Ability to build business case to demonstrate business value & calculate ROI for business stakeholders
• Define and analysis value chains (cross functional process mapping) and linking business strategy to process architecture
• Define the process end-to-end view (Operating model)
• Understand process improvement & Enterprise Architecture frameworks
• Understand advanced process measurement (tying value chain processes to corporate performance metrics)
• Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools
• Ensure successful implementation of processes by evaluating benefit realisation
• In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use
• Understand how change management integrates into the overall transformation initiative
• Develop communication plans that will facilitate the planned changes
• Develop mitigation strategies for cross-organizational impacts for process improvement projects
• Ability to use BPM related tools including project planning and tracking
• Understand how BPMS and RPA tools are used for process automation
• Ability to manage the capture of information in the BPM tools and review models for compliance with standards
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
• Understand big data concepts and how it will be used for research, customer experience management, and information mining
• Understand current and emerging technology landscape and how it can be used in the BPM context
• Understand all the regulatory and compliance drivers for the business within their customer domain.
• Able to apply Nedbank process methods and practices on process initiatives
• Understand the required risk controls within the risk appetite within their customer domain

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7

Preferred Certifications

• LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis

Minimum Experience Level

• 7 - 10 years' experience within Financial Services and related field
• 3 - 5 years managerial experience
• Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team
• Demonstrated leadership on small-to-medium process and performance improvement engagements

Technical / Professional Knowledge

• Business principles
• Principles of project management
• Relevant regulatory knowledge
• Management information and reporting principles, tools and mechanisms
• Presentation Skills
• System Development Life cycle(SDLC)
• Functions specific policies procedures and systems knowledge
• Modelling-EPC/BPMN/UML
• Process Measurements
• Analysis
• business consulting and facilitation skills
• People Skills
• Client focused process Design
• Process management Principles
• Business consulting and facilitation

Behavioural Competencies

• Decision Making
• Facilitating Change
• Influencing
• Continuous Improvement
• Building Partnerships
• Customer Orientation

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Job Purpose

To assist the Senior Compliance Manager, reporting into the Head: Compliance Control Room with the coordination; facilitation and management of the Compliance function for the Division through monitoring; reporting and developing networks; providing advice to minimise regulatory; reputational and compliance risk and endeavour to avert potential litigations/ penalties and ultimately increase shareholder value for the bank.

Job Responsibilities

• Perform core Control Room advisory and monitoring functions. This requires interacting with Investment Banking (IB), Client Coverage (CC), Property Finance (PF), Transactional Services (TS), Markets and Research (MKTS) and other support areas.
• Assist in the continued enhancement/digitisation of the Control Room and the build out of an expanded Control Room including policy and innovation.
• Chaperone and vet communications between Private and Public side.
• Maintain information barriers and manage flow of material non-public information. 
• Facilitate the Watch List and Restrict List. Advise and facilitate all Wall Crossings.
• Liaise with London Branch and Research affiliates to ensure global consistency where necessary and/or desirable.
• Day-to-day review and clearance of research publications in compliance with research rules and to identify potential conflicts of interest.
• Performs Conflicts of Interest (COI) assessments across pipeline/opportunities, opportunity related parties (ORPs) and Opportunity Team Members (OTMs).
• Review and assess Outside and Ancillary Business Interests declared by staff for conflicts of interests at a opportunity and individual level.
• Review and assess Gifts and Entertainment declared by staff for conflicts of interests at a opportunity and individual level.
• Assist stakeholders within the Business Unit to monitor risks related to governance and compliance by providing guidance or offering expert advice to governance and compliance officers.
• Participate in developing, implementing and addressing issues raised in culture surveys to improve results.
• Mentor and coach staff on identified performance gaps.
• Motivate team members to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes (Team Lead).

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post Graduate Diploma: Risk Management , LLB

Minimum Experience Level

• 5-8 years in a compliance/risk/governance role

Technical / Professional Knowledge

• Change management
• Cluster specific operations
• Compliance reporting
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Reputational risk management
• Risk management process and frameworks
• Stakeholder management
• Codes of Good Governance

Behavioural Competencies

• Decision Making
• Influencing
• Building Trusting Relationships
• Managing Work
• Quality Orientation
• Stress Tolerance

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Job Purpose

To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.

Job Responsibilities

• Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
• Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
• Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
• Increase efficiencies through programming and automating processes.
• Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
• Challenge model builds from around the cluster through peer review participation and ensuring best practice.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc)
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
• Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
• Ensure business process consistency through formal communication; updating and maintaining policies
• Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
• Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post graduate degree in Statistics/Mathematics,  CFA/ FRM
• Preferred Certifications
• Minimum Experience Level
• 3-5 years relevant experience in an analytical environment

Technical / Professional Knowledge

• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Business Acumen
• Quantitative Skills

Behavioural Competencies

• Applied Learning
• Coaching
• Communication
• Collaborating
• Decision Making
• Continuous Improvement
• Quality Orientation
• Technical/Professional Knowledge and Skills

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Job Purpose

• To develop and monitor the implementation of the Operational Risk Management Framework in Nedbank and its subsidiaries to comply to regulatory requirements and ensure alignment to international best practice.

Job Responsibilities

• Deliver on the Group Operational Risk Management (GORM) strategies and annual business plans aligned to regulatory requirements (BASEL, Banks Act) and take corrective action, where necessary.
•  Provide input into the enhancement of the Operational Risk Management Framework (ORMF), methodologies, policies, processes.
• Improve the effectiveness and relevance of internal and external loss operational risk data.
• Review outcome of operational risk practices of stakeholders.
• Monitor and analyse major operational risk losses and control breakdowns.
• Identify regulatory changes and potential future operational risk impacts.
• Compile and/or provide input into internal operational risk reports and external disclosures.
• Engage with stakeholders to obtain an understanding of their operational risk practices to contract, manage and meet expectations.
• Develop and maintain partnerships with stakeholders to facilitate accomplishments of operational risk objectives.
• Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on operational risk management practices.
• Facilitate collaboration between stakeholders.
• Collaborate and maintain relationships internally.
• Build and maintain relationships with relevant regulators and other assurance providers.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies adding value to Nedbank.
• Provide input into, and advice on the alignment between regulatory capital and Nedbank Clusters' risk profile and risk appetite by recommending corrective action or mitigating strategies to enable Clusters to reduce regulatory capital.
• Provide input, related to Operational Risk deliverables, into the GORM budget in line with finance requirements and business plans.
• Contract deliverables, services and pricing with Nedbank Clusters and agree transfer pricing allocation to Clusters.
• Use budget allocation effectively. Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
• Share operational risk related knowledge, resources and practices with team to enable upskilling.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Chartered Accountant , Advanced Diplomas/National 1st Degrees

Minimum Experience Level

5 - 8 years experience in Risk, Governance and Auditing 

Technical / Professional Knowledge

• Banking procedures
• Business terms and definitions
• Communication Strategies
• Data analysis
• Principles of financial management
• Principles of project management
• Relevant software and systems knowledge
• Technologies
• Cluster Specific Operational Knowledge
• operational risk

Behavioural Competencies

• Building Partnerships
• Communication
• Decision Making
• Stress Tolerance
• Technical/Professional Knowledge and Skills
• Adaptability

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Job Purpose

To recommend and or grant credit in order to place quality assets on to the book and continued risk management across Nedbank.

Job Responsibilities

• Validate client and supporting information by assessing the contents of the documents.
• Analyse credit applications by assessing serviceability of the funding applied for.
• Approve funding by making decision based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
• Suggest alternative funding solutions by making recommendations based on the credit policy guideline and the analysis based on the information provided where declined.
• Build and maintain effective working relationships by providing a range of specialized credit risk management advisory services.
• Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
• Enhance processes, policies and procedures by recommending and making submissions to the relevant parties.
• Adapt to changes in Legislation by providing input to redesigning credit processes and systems where applicable.
• Ensure processes are actioned within mandated signatories by checking and confirming the sign off.
• Manage daily activities of direct reports by monitoring the staff output.
• Manage performance and build the intellectual capital of the team by conducting on the job training, counselling and coaching.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• 5 years credit / credit assessment experience within a Banking environment.
• Business Banking Credit experience will be an advantage. 
• Nedbank Credit Assessment System knowledge – (EPIC, NTE, Banking Platform, ACM and Staff ware will an advantage)

Preferred Qualification

• Matric / Grade 12 / National Senior Certificate
• NQF Level 6 or Higher in a Financial or Accounting / Management / Accounting / Analysis

Technical / Professional Knowledge

• Banking knowledge 
• Banking procedures 
• Business Acumen 
• Communication Strategies 
• Data analysis 
• Governance, Risk and Controls 
• Industry trends 
• Nedbank policies and procedures 
• Principles of financial management 
• Principles of project management 

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Job Purpose

Manage a small team and take the lead in working directly with clients and multiple specialist teams and stakeholders to, plan, direct, coordinate and implement the multiple activities necessary to ensure client satisfaction, and delivery of legislatively and contractually compliant Share Schemes, as well as all the related share scheme events, supported by the Share Scheme Administration team and multiple specialist teams across Nedbank.

Job Responsibilities

Plan, direct and coordinate to ensure accurate and timeous delivery of all scheme activities for the schemes under management, which may include the following;

• Establishment of schemes
• Offer period activities
• Priority of Payment events
• AGM events
• Company listing events
• Monthly reconciliations and reporting
• Statuary and client reporting
• Company secretarial duties
• Fiduciary guidance
• Road shows and educational events
• Client tendering and marketing engagements
• Professional execution of Directors/Trustees/Client meetings
• Involvement in strategy setting and client acquisition
• Perform necessary investigations and provide guidance and training relating to understanding and compliance on share schemes, in accordance with scheme rules and deeds, to both internal and external stakeholders.
• Investigating, preparing, reviewing, distributing, and presenting financial/scrip/profitability/NVF/PoP analysis models and reports, ensuring correctness, accuracy and professionalism.
• Compilation of resolutions, guidance papers and review of scheme fiduciary documentation for both internal and external clients, including the presentation of same.
• Preparation, review, and presentation of Investor education material at road shows for scheme participants, ensuring alignment to trust deeds/MOI’s and associated scheme rules.
• Involvement in strategy formulation and execution for the Nedbank share scheme business.
• Assist with related adhoc tasks that may arise from time to time.

Essential Qualifications

• Matric / Grade 12 / National Senior Certificate
• University Degree or similar qualification, preferably with a financial major

Minimum Experience Level

• Five years related client relationship management experience (business/finance/company/trust/schemes management)

Three or more years dealing with:

• The management of trusts/companies and/or share schemes
• Clients and stakeholders at an executive level.
• Reading, understanding and interpreting legal documents (examples: Contracts, Company MOI and Trust deeds).
• Preparing and presenting complex information in a simple, useful and intelligible format.
• Providing Company and trust fiduciary and secretarial support.

Advantageous Experience Level

• Experience with accounting, auditing and tax matters would be a significant advantage.
• Experience with the Trust Property Control Act would be a significant advantage.
• Experience with the Companies Act would be a significant advantage.
• Knowledge of JSE & STRATE listed company requirements would be an advantage.
• Experience with company secretarial duties and functions would be an advantage
• Experience with share schemes, including public BBBEE schemes, would be a significant advantage.

Preferred Certifications

• FISA/SAIT/SAICA/SAIPA or related membership would be an advantage

Technical / Professional Knowledge

• Strong administrative and coordination skills and ability.
• Financial and tax knowledge and numeracy
• Business acumen and writing skills
• Excellent communication skills
• Financial reconciliation, data analysis and information presentation skills
• Strong on governance and managing risks and controls 
• Excellent Microsoft Office skills
• Relevant regulatory knowledge 
• Ability to conduct research and present findings

Behavioural Competencies

• Leadership and competitive disposition
• Problem solving and solution seeking
• Planning, Organizing and coordinating
• Building Partnerships and Trust 
• Contributing to Team Success 
• Decision Making 
• Work Standards 
• Accuracy and Quality focus
• Coaching 

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Job Purpose

Role will be on Travel (Foreign Bank Notes and Travel Card) but role may be applied in other bank product focus areas within Financial Management space.

Foreign Bank Notes and Travel Card Product Manager will be driving planning; implementation and growth of overall Foreign Bank notes and Travel Card CVP for Nedbank. Product Manager will be responsible for clearly articulating the vision/direction of product strategy and prioritise backlog items. 

Job Responsibilities

• Building alignment across organisation on solution/product direction and priorities. Develop; drive and execute product development and growth across Foreign Bank Notes/Travel Card product in collaboration with segment stakeholders applying agile principles. 
• Represent client insights and drive and monitor the implementation of product strategy against objectives and outcomes by ensuring that all businesses are aligned to the strategy. Client experience, vendor strategies and scaling in individual/juristic space are key journeys that will form part of accountability of product owner. 
• Proactively develop and manage product budget according to the strategic business requirements and ensure active and successful growth of Nedbank market share across existing and new clients through effective delivery of foreign bank notes products that meet/exceed client expectations. 
• RBB representatives in all forums to ensure best in practise and client journey enablement for RBB.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Develop relevant product offerings informed by research and segment insights; competitive pricing and understanding client needs.
• Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.
• Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes.
• Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.
• Ensure effective resource management by cooperating; influencing and inspiring others to deliver within agreed timelines.
• Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.
• Create cost efficiencies through product or process innovation and digitisation.
• Understand budget requirements by setting realistic targets.
• Manage the cost in the Project Life Cycle by negotiating with suppliers and limiting unnecessary costs.
• Ensure client satisfaction by driving the development and implementation of solutions.
• Be the principal point of contact for all stakeholders within the project life cycle by engaging and keeping stakeholders informed.
• Ensure alignment and match with business requirements by engaging with the relevant internal and/or external stakeholders and delivering on enhancements where applicable.
• Facilitate the accomplishment of work goals by building collaborative relationships.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders through formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

3-5 years in a product or service development role

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Industry trends
• Principles of financial management
• Relevant regulatory knowledge
• Decision-making process
• Cluster Specific Operational Knowledge
• Governance, risk and controls

Behavioural Competencies

• Customer Focus
• Decision Making
• Facilitating Change
• Initiating Action
• Innovation
• Technical/Professional Knowledge and Skills

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Job Purpose

To ensure that relevant process are adminsitered;maintained and supported to meet the requirements of the department and business; in line with the Groups strategy.To support business by ensuring relevant processes are administered and meet business requirements.

Job Responsibilities

• Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Minimise operational costs by avoiding unnecessary expenditure.
• Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
• Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
• Understand and meet stakeholder needs by maintaining a relationship through regular interaction.
• Minimise risk by checking and validating activities according to policies and procedures.
• Ensure that relevant processes are administered by following procedures.
• Ensure accuracy by identifying and recording / correcting discrepancies timeously.
• Highlight risk by reporting exceptions timeously.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant Banking diploma or equivalent

Essential Certifications

Preferred Certifications

Minimum Experience Level

1 - 3 years in business administration

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Relevant system knowledge

Behavioural Competencies

• Adaptability
• Communication
• Collaborating
• Decision Making
• Stress Tolerance
• Work Standards
• Building Trusting Relationships
• Managing Work