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About the job

• Project Support Specialist.
• We are seeking a Project Support Specialist. This role is ideal for a detail-oriented individual who thrives in a collaborative environment and is passionate about project management.

Key Responsibilities: 

• Assist Project Managers: Support in planning and executing various projects to ensure smooth operations.
• Coordinate Activities: Ensure all project tasks are completed on time and within scope.
• Manage Documentation: Maintain accurate project records and documentation.
• Stakeholder Communication: Provide updates and gather feedback from stakeholders.
• Track Progress: Monitor project timelines and prepare status reports.
• Problem Resolution: Identify and resolve any issues that arise during the project lifecycle.
• Administrative Support: Assist the project team with various administrative tasks.

Qualifications and Experience: 

• Education: Bachelor's degree in Business Administration, Project Management, or a related field.
• Experience: Minimum of 2 years in a project support role, preferably in financial services.
   

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Key Responsibilities:

• Strategic Leadership: Provide direction and vision to support the growth of ETF business, ensuring alignment with the company's overall goals.
• Product Development: Lead the development and launch of innovative ETF/AMETF products that meet market needs and comply with regulatory standards.
• Market Expansion: Work closely with the Marketing team to develop and implement strategies that promote ETF products and increase market share.
• Relationship Management: Build and maintain strong relationships with key institutional clients, Financial Advisors, DFMs, and other stakeholders.
• Product Management: Oversee the management and optimization of the existing ETF/AMETF product suite to ensure continued competitiveness and relevance.
• Financial Performance: Monitor financial performance against set targets and develop strategies to enhance profitability.
• Industry Insights: Stay informed about industry trends, competitor activities, and regulatory changes to guide strategic decision-making.
• Executive Collaboration: Contribute to the development of the overall company strategy as part of the Executive Management team.
• Internal Collaboration: Ensure smooth distribution of ITRIX products by managing relationships with other business areas.

Minimum Requirements

• Bachelor's degree in Business, Investment, or a related field.
• Over 10 years of business development experience within the Asset Management or Capital Management industry.
• Proven experience in a senior management role within the Financial Services industry, particularly in product and strategy development within the Retail market.
• Extensive experience in distributing retail products through Financial Advisors, with well-established market relationships.
• A strong understanding of ETFs is preferred, though retail business development experience is prioritised.
• Excellent communication and presentation abilities.
• A customer-service oriented mindset with a commitment to delivering value to clients.
• Ability to travel as required.

Desired Skills and Experience

• Our client, a leading FinTech company, is seeking an experienced and dynamic individual to fill the role of Head of ITRIX. The successful candidate will be responsible for delivering strategic leadership and vision to drive the success and growth of the organisation's ETF business. This role encompasses all aspects of the business, from sales and customer relationship management to product creation and ongoing management. The ideal candidate will play a pivotal role in shaping the future direction of the organisation's ETF products, enhancing their market appeal, and ensuring that customers receive exceptional value.

Minimum Requirements

• Bachelor's degree in Business, Investment, or a related field.
• Over 10 years of business development experience within the Asset Management or Capital Management industry.
• Proven experience in a senior management role within the Financial Services industry, particularly in product and strategy development within the Retail market.
• Extensive experience in distributing retail products through Financial Advisors, with well-established market relationships.
• A strong understanding of ETFs is preferred, though retail business development experience is prioritised.
• Excellent communication and presentation abilities.
• A customer-service oriented mindset with a commitment to delivering value to clients.
• Ability to travel as required.

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Details of Role:

Key Responsibilities

• Develop a comprehensive rewards and loyalty program for STI and Investment products within the coalition program, aligned with Sanlam's business objectives and partner offerings
• Utilise behavioural science principles to understand coalition customer motivations and design targeted reward structures that incentivize desired behaviors.
• Analyse competitor rewards and loyalty programs to identify best practices and opportunities.
• Own the entire lifecycle of the STI and Investment rewards & loyalty program, from ideation to launch, ongoing optimisation, and performance measurement.
• Manage the program backlog, prioritise features, and ensure alignment with overall program goals, customer needs, and Sanlam's strategic objectives.
• Collaborate with cross-functional teams to streamline the customer experience and ensure a seamless rewards redemption process.
• Develop communication strategies to effectively explain program benefits, promote loyalty, and motivate customer engagement.

Minimum Requirements

• Bachelor's Degree
•  3-5 years of experience in product management, with a focus on customer rewards and loyalty programs.
• Proven track record of developing and implementing successful rewards programs within the financial services industry.
• Behavioural science principles and their application in designing engaging and motivating rewards structures that incentivise desired financial behaviours.
• Experience working with coalition programs or loyalty initiatives.
• Knowledge of South African insurance and investment regulatory landscape.
• Experience using data visualization tools to communicate insights effectively