Fresh Jobs at RMB - Rand Merchant Bank

Job Description

To partner with project teams, business heads and other impacted business users to create and implement any change that is customised according to specific project and Business Unit needs

• Compile a stakeholder list to ensure that all impacted users are identified and updated with all the relevant information required to ensure the projects success
• Ensure that the Business Unit Head and relevant impacted stakeholders are engaged
• Identify and action the necessary activities for stakeholders if they are showing signs of resistance lack of interest or disengagement
• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholder requirements are delivered
• Preserve relationships despite airing conflicting views and seek mutual gains when addressing conflicts
• Anticipate consequences and adapt problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Obtain feedback to determine how effective the change is in being adopted and if the shift in accountability is occurring into normal business operations
• Inform Human Capital to identify, document and incorporate new or changed requirements into the
• performance management systems
• Measure the success of the Change Management Plan by producing a close-out report including the
• lessons learned feedback from the project team and stakeholders etc., and adjust aspects of plan where applicable
• Define the type of change required who is impacted and how by the business unit project or organisation and understand the business reasons for the change
• Partner with the Project Manager or Programme Manager upfront to understand and identify the change management expectation to address the project success factors, constraints and risks
• Assist the Project or Programme Manager with identifying and communicating the different roles and
• responsibilities for the project team members or business users
• Create and present a change management approach to the Project Manager for approval which would specify at a high level the change management initiatives, plans and timelines required to address the changes impacting the business unit
• Draft a change management plan as prescribed by the business requirements present the plan to the
• relevant stakeholders for buy-in and sign-off, and include the approach for communication, stakeholders and training
• Prepare for resistance management and integrate with the master project plans
• Note the different projects impacting the same business unit to ensure all the changes affecting the same users are fully understood
• Review the relevance of the plan and revisit its appropriateness throughout the project life cycle
• Create and implement a communication plan for both projects and business which will convey facts and concepts related to the project to target specific audiences and relevant stakeholders
• Provide ongoing feedback on the progress of the change plan to the Project Manager and stakeholders to ensure effective communication and alignment at all levels
• Determine the correct communication methodology amd mediums to establish and build rapport to ensure constant engagement regarding the changes with the audience from the start to the end of the project
• Collate information for the preparation of communications to be sent to stakeholders either by the Project or Programme Manager, or Business
• Review the relevance of the plan and revisit its appropriateness throughout the project life cycle
• Compile an impact assessment or survey to understand if the environment, which includes people, processes and technology, is ready for the suggested change, and provide feedback on the outcomes to the relevant stakeholders
• Detail the exact impact of the change on the business units functional areas teams etc which inform the activities required for the change plan and include who the changes impact and how the change will be managed
• Assess the different business units readiness for change to provide a clear view on the risks of non delivery of the project to the relevant stakeholders within the business units
• Consult SMEs or vendors to scope and create a training plan to ensure that the impacted users learn new behaviour or skills required for the project or initiative
• Ensure the trainers are well prepared for the sessions and have a structured agenda
• Compile lists of which impacted users require training and the level of training required
• Compile or quality assure training material, follow up on the printing distribution of material and any updates required
• Ensure training session invites, attendance registers, and logistical set up for the sessions are done
• Draft plans to assist project team members were impacted user involvement is required e.g., User Acceptance Testing, and ensure that communication and training to the users is well coordinated
• Ensure training sessions and activities are executed according to planned timeframes with impacted users
• Review relevance of plan and revisit appropriateness throughout the project life cycle
• Ensure impacted users are knowledgeable about which stakeholder to be contacted when necessary
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new developments
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
• Take ownership of personal career development leveraging formal and informal opportunities
• Read situations and organisational realities
• Set aside personal agenda for the greater good
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices
• Share debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly cooperative climate

Qualifications and Experience:

• Relevant degree
• 3 to 5 years' experience in similar industry

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Job Description

To manage the development of innovative product solutions for Rand Account Services and Currency Clearing Services and ensure that existing products and solutions are effectively delivered and provide organisation and client value.

To manage and facilitate the product development process from concept through to product launch, maintaining a focus on identifying and meeting market requirements and achieving corporate business and product objectives

• Initiate dialogue to build professional working relationships with all stakeholders displaying excellent abilities to listen, advise, influence, negotiate and present at all levels.
• Lead and facilitate difficult conflict situations into consensual agreements.
• Integrate opinions and information provided by various sources to make strategic decisions.
• Adapt communication styles to meet the needs of different audiences.
• Continually scan the industry to identify opportunities to create strategic partnerships with key individuals and bodies.
• Establish and maintain product pricing governance and compliance frameworks with due consideration of market trends and including assessments regarding settlement risks credit and capital utilisation.
• Engage in pricing in collaboration with the relevant segments or coverage teams.
• Monitor product cost structures and market penetration versus the cost of product delivery.
• Improve efficiencies to reduce operational risks and cost to serve.
• Ensure adherence to compliance requirements and that the team is competent and updated on compliance risk and process training.
• Develop risk mitigation strategies within area of responsibility.
• Monitor track and analyse error rates loss events and service failures to implement risk mitigation strategies.
• Continuously collaborate with Legal Risk Compliance and Fraud.
• Deploy and manage a proactive and disciplined product management approach including identifying new product offerings, gathering market requirements, determining business-case and feasibility, coping and defining new products at high level, evangelising new products within the company, building product roadmaps working to a critical path and ensuring all products are produced on schedule.
• Ensuring products are within price margins and up to standard.
• Take into considerations various factors that influence the product lifecycle.
• Engage in product differentiation and detailed product planning.
• Acquire data information knowledge and business intelligence.
• Assess internal end-to-end product processes effectiveness regulatory economic political and social drivers across multiple jurisdictions.
• Interpret the intelligence acquired for value creation.
• Identify new opportunities through understanding the impact of the environment on the current and future product competitiveness.
• Develop innovative product solutions and new processes procedures and services, or enhancements to existing products.
• Select appropriate channels through which products or functionality will be delivered.
• Scope the high-level product requirements for those channels.
• Source product or product capabilities from other business units within FirstRand or from their participles to include these in RMB CBs value proposition to clients where applicable.
• Provide input into marketing training and process documentation.
• Initiate and develop marketing strategies in close collaboration with a centralised marketing function, the sales team and other relevant stakeholders.
• Define and document the detailed product implementation roadmap.
• Create Business Requirement Specifications work requests etc.
• Scope and define new products and enhancements at a detailed level with relevant stakeholder engagement.
• Ensure that deliverables are produced on schedule working within a critical path.
• Take full responsibility for performance management of all direct reports managing their performance in relation to quality standards and agreed benchmarks and objectives focusing on all aspects of sound people management.
• Engage in recruitment development, performance management, remuneration and rewards, career path planning, on the job training, coaching, and mentoring.
• Ensure appropriate levels of management and accountability.
• Motivate, delegate, and empower appropriately, enabling direct reports to take responsibility and display appropriate creativity and initiative.
• Work with the team to actively grow their skills and lead them in operational excellence.

Qualifications and Experience:

• Relevant degree
• 3 to 5 years' experience in similar industry

go to method of application »

Job Description

To provide robust regulatory compliance advice, guidance, and support by monitoring processes and related controls in accordance with compliance methodology and minimum standards

• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocats and approvs expenditure
• Review cost reports and resolves or explains variances to the budget
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Deliver customer experience excellence aligned to
• Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
• Ensure the development, alignment, mapping and
• implementation of end-to-end processes aligned to the customer journey map
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
• Monitor customer feedback reports and align processes to maximise efficiencies
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes
• Develops an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required
• Advise business on best practice for regulatory compliance by ensuring the business is educated on the regulatory landscape and by creating awareness around compliance implications of daily duties
• Advise on and provide support to stakeholders in relation to the execution of the practice relevant to legislation, frameworks, processes, and tools
• Provide expert input to committees on compliance related matters to ensure informed decision making
• Advise business of changes in regulation and identify potential impact of these changes on the business
• Participate and give input to the development and implementation of compliance related campaigns to create awareness of the importance of compliance as well providing staff and business with knowledge and skills related to compliance
• Utilise root cause analysis to understand issues across the business and monitor reviews, conduct trend analysis, and determine impact across portfolios
• Advise and support the Group to ensure regulatory compliance standards are met and risks are mitigated
• Provide regulatory support and expertise in the formulation and completion of compliance risk and control assessments (CRA's)
• Advise and support business in terms of applicability of regulation and in so doing, mitigate risk
• Ensure that compliance risk is adequately identified and in so doing, guide the business in terms of addressing such risk
• Provide input into the development of the business area tactical strategy in achievement of the overall business trategy
• Develop and implement an area operational plan in achievement of Business objectives
• Define governance frameworks and ensure good governance practice
• Monitor and ensure business committees operate according to required business governance standards through regular engagement
• Assess committees adherence to the governance requirements
• Guide business to ensure that business policies contain the right content addressing legislative requirements thereby working toward an effective and adequate control environment
• Influence the enhancement of business processes and methodologies specific to the area Support and empower the Group to prevent compliance breaches and reputational risk from occurring, which could result in financial penalties.
• Create and strengthen awareness of business compliance status in relation to evolving regulatory landscape
• Promote and facilitate cross Cluster engagement to manage and improve business efficiencies
• Engage with stakeholders on findings of compliance risk and control assessments to ensure action plans adhere to regulatory standards
• Enable management to make informed decisions and prevent compliance breaches
• Ensure that stakeholder relationships are effectively managed
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses
• Identify, define, and agree on the regulatory universe applicable for each relevant Business Unit, mitigating risks
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
• Partner and collaborate with team members to achieve team success
• Share information and knowledge that benefits the team management to implement and review as required
• Monitor own progress against development plan and measure impact of results