Fresh Jobs at Sandvik

The Role

• To audit & ensure compliance to the Mine’s Health and Safety Act, No 29 of 1996 regulations, Occupational Health and Safety Act and the OHSAS 18001 Management system.
• This service is rendered to Sandvik Mining & Construction clients (internal & external), on and off site according to Sandvik Mining & Construction and client’s requirements and specifications.

Key Responsibilities

• Design, develop, implement and oversee the organisation’s environmental, health and safety programs and procedures to safeguard employees, surrounding communities and to ensure that all facilities are complying with regulations.
• Conduct studies, audits and investigations to ensure compliance with government safety and health laws, standards and regulations as and when required.
• Ensure accidents are investigated and closed out according.
• Promote safety-conscious work performance and training programs.
• Provide safety performance measures
• Take responsible approach to environmental, health and safety risks in relation to your own job and that of your team and to control the risks or report them to management accordingly

Profile Required

• Grade 12/N3 technical/equivalent qualification (NQF Level 4)
• National Diploma in Safety Management (NQF Level 6)
• Certificate of Competence as Safety Officer
• Certificate in Internal Auditing for OHSAS 18001
• Certificate of Competence in First Aid
• Certificate of fitness to work in surface mining environment
• Computer literate
• English proficiency
• Valid driver’s licence
   

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• We are looking for a an organised and customer focused individual to join our team as a Sales Support Specialist. 
• The role will report into the Sales Manager and the role will be based in our offices in Spartan, Kempton Park. 

Purpose of the role:

• This role is responsible for providing quality and efficient customer service to customers (internal & external) for Sandvik Rock Processing Solutions business in Sales Area Africa by responding to phone or e-mail requests.  This will involve answering and assessing all customer inquiries, processing sales orders, and responding to all customer issues with enthusiasm, proactively and in a team oriented and dedicated manner and ensuring the fulfilment of our customers’ needs promptly and courteously

The job responsibilities:

• Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
• Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.
• Quote all established standard items as requested by the customer.
• Provide basic technical support and recommend products for customer applications or refer to the technical sales support team for further assistance.
• Consistently communicate with external sales personnel as well as the Customer Service Manager/Aftermarket Manager regarding any customer sensitive issues.
• Meet established departmental KPI’s
• Resolve quote or purchase order discrepancies for all customer orders.
• Process routine returns, quality returns and annual stock returns.
• Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.
• Maintain departmental processes in accordance with other affected facilities and departments
• Attend in-house and/or outside training classes to enhance and upgrade skills as required.
• Ensure that customers’ purchase orders are processed accurately and timeously.
• Expediate sales orders and provide progress feedback to customers timeously.
• Engage and develop relationship with internal stakeholders to ensure best customers’ experience.
• Keep regular contact and build mutual trust and respect with customers, understand, and attend to customer needs.
• Provide regular customer re-assurance and ensure customers are fully satisfied with Sandvik’s equipment, service, and capability.
• Provide customer with immediate on-site problem solving and solutions where possible or direct them to the correct persons.
• Warranties Management: Liaise with quality department in the opening and closing of warrantee claims and ensure accuracy of cost allocation.
• Investigation of claim and submission of a report detailing the findings of the investigation, including a root cause analysis and recommendations for conclusion of the claim.
• Ensure timeous conclusion of warranty claims.
• Other support duties that may be assigned.

Qualifications & Experience Requirements

• Bachelor of Engineering (BEng) degree or Technical Diploma in Mechanical or Industrial Engineering
• 3-5 Years working experience within the manufacturing or mining environment.
• Experience in a customer facing role or environment would be highly advantageous.

Other Requirements & Competencies

• Reasonable technical understanding of vibration and/or crushing equipment.
• Sound judgement and problem-solving ability.
• Listening and logic interpretation.
• Strong customer orientation and excellent Customer Service skills.
• Advanced communication skills (written & verbal).
• Must be flexible and self-reliant, self-starter.
• Excellent time management.
• Sound commercial reasoning.
• Strong understanding and compliance with Health and Safety in the workplace.
• Ability to function independently and with responsibility without direct supervision.
• The ability to make sound decisions related to identified problems without assistance.
• Follow-through ability to complete tasks.
• Computer Literacy.
• Negotiation and influencing skills.
• High attention to detail and accuracy.
• The ability to work autonomously and display problem solving skills and adaptability to change.
• Ability to work in a team environment.
• Demonstration of organized multi-tasking skills
• Positive and passionate attitude regarding building strong, effective, long-term relationships with customers, both internal and external.

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The Role

• Install, configure, modify, and repair products, equipment and systems that have been purchased by the organization’s customers and identify and correct more complex problems associated with start-up.

Job Description

• Assist in the management of a 24-hour customer service organization for customers.
• Collaborates with sales teams and/or internal partners to recommend products and services to the product line that meet customers' requirements.
• Maintains up-to-date and comprehensive knowledge of the organization's and/or competitors' products and/or services.
• Collects and communicates to the product line, the customers' product and/or service’s needs.
• Assist in the organizing, developing and presenting of service training and on the job training for customers, including maintenance, troubleshooting, repair and operating instructions.
• Provides methods and solutions for correction of field problems and provides technical engineering data as requested by customers and/or field service representatives.
• Interacts with all areas of the company to assist in developing strategies that enhance overall safety, profitability, quality, and productivity.
• Participate in implementation of activities related to the strategy of the products.
• Keep up to date on the changes in the product and/or services portfolio.
• Participate and contribute in developing and maintaining of sales tools and way of working related to product and/or portfolio strategy.
• Coordinate Customer / product related initiatives.

Key Performance Areas

• Works independently and directs his activities and uses best practices and knowledge of internal and external customer and/or business issues to improve the products and services provided by the Load & Haul Division.  
• Uses in depth knowledge and experience in own discipline and basic knowledge of related disciplines to provide product expertise, support and guidance to sales representatives, resellers and/or internal partners during the sales and/or development process.  
• Assists sales representatives, resellers and/or internal partners during the sales and/or development process to maximize the benefits derived from the organization's products and/or services.  
• Solves complex problems and/or issues to provide assistance and guidance for Field Service personnel and our dealer organizations.
• Train and direct Technicians in the evaluation and repair of warranty and non-warranty products.  
• Set work schedules and priorities to achieve customer visits and organizational expectations.
• Actively promotes safety, employee involvement, continuous improvement and cost reduction activities

Profile Required

• Electrical or Mechanical trade qualification with at least 5 years’ experience
• Mechatronics training would be advantageous
• Vocational training  
• Technical Sales Support Knowledge
• English Proficiency
• You must be able to travel and have the ability to work effectively within and report to a matrix organisation.

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The Role

As an Application Specialist, you will support the sales team in delivering complete technical solutions to customers. You will consult, educate, and participate in solution delivery to ensure customer needs are met by:

• Providing expert technical knowledge on products and applications, supporting Account Managers, Agents, and Partners on-site or remotely to maximise business opportunities.
• Ensuring correct implementation of Sandvik Coromant products and solutions to minimise competitor influence and deliver maximum value to customers.
• Supporting customer engagement through technical presentations, training, and interactions, helping identify and secure business opportunities across analogue and digital channels.

Key Responsibilities

• Build strong relationships with customers and partners to create trust and deliver viable solutions.
• Analyse customer technical needs and propose tailored solutions to support sales activities.
• Drive cross-functional collaboration from consultation to implementation, providing feedback on savings, productivity gains, and cost avoidances.
• Act as an ambassador for innovative practices and emerging technologies to meet customer needs and drive profitable growth.
• Identify and secure opportunities independently or with Account Managers and ensure technical excellence in product application.
• Document performance and savings of applied products and services—successful or not—to support continuous improvement.
• Lead customer projects end-to-end in collaboration with Account Managers, Agents, and Partners.
• Ensure all project phases—planning, execution, implementation, and feedback—are accurately documented.
• Manage post-sales activities, including regular follow-ups, issue resolution, and customer training if needed.
• Collaborate within a matrix structure to ensure technical alignment between customers, Account Managers, and internal teams.
• Monitor competitor activity and alternative solutions that could impact business in the region.

Profile required: 

• Exceptional communication skills with at least 5 years’ experience in customer-facing roles.
• Strong technical expertise in advanced metal cutting tools and machining methods.
• Knowledge of CNC programming and CAD/CAM systems (Mastercam preferred) will be highly beneficial.
• Project management experience and ability to manage customer relationships effectively.
• Degree or National Diploma (minimum NQF6) in Mechanical/Manufacturing Engineering or equivalent years of experience; a mechanical trade qualification is advantageous.
• Ability to work independently while thriving in a collaborative team environment.
• Willingness to travel extensively within South Africa and occasionally to other sales regions.