Fresh Jobs at The Coca-Cola Company

Job Description    

• Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our Sales department. We are looking for a talented individual with relevant skills and experience for a Sales Channel Lead role, which is based in Bloemfontein. The successful candidate will report directly to the Regional Manager Sales.

Key Duties & Responsibilities    
Key Outcomes

Sales Execution and Route-to-Market Excellence:

• Ensure streamlined trade execution aligned to Route-to-Market (RTM) principles. Drive execution standards, call adherence, and in-trade performance to increase volume and market share. Monitor and drive the execution of channel and promotional execution campaigns to drive compliance and return on investment to the business.

Revenue and Profit Growth:

• Deliver sustainable volume, net sales revenue, and margin growth through strategic account planning, pack penetration, and pricing optimization across all territories.

Sales Team Development and Performance Management:

• Build and lead a high-performing, motivated frontline sales team through regular coaching, feedback, and training. Set and cascade aligned team and individual goals, monitor performance against KPIs, and drive continuous development to close capability gaps and build a strong talent pipeline for key roles.

Customer Relationship and Service Excellence:

• Maintain high levels of customer satisfaction by ensuring effective communication, CRM responsiveness, and timely issue resolution that reinforces CCBSA’s image and brand loyalty.

Effective Resource and Asset Utilization:

• Ensure the optimal use of tools, trade assets (coolers, vehicles, equipment), and promotional materials. Oversee asset maintenance, compliance, and return on investment in line with company policy.

Governance and SHERQ Compliance:

• Ensure adherence to relevant governance protocols (e.g. Risk and Control Matrix) to safeguard company assets and mitigate risk to the business and protect the business’ licence to trade. 

Functional Capabilities

• Sales team management
• Customer relationships
• Execution excellence
• Coaching and team development
• Operational efficiency

KBI

• Sales Volume vs Target
• Revenue vs Target
• Outlet Volume Growth
• Gross Revenue
• Activated Customers Growth
• Customer Loyalty Index (CLI)
• RED Scores 
• RED & PDA adherence
• Strike rate and call adherence
• Asset verification

Skills, Experience & Education    
Education

• A formal qualification in Marketing, Sales, or equivalent

Experience

• 3 years front-line sales experience within a FMCG environment.
• Team management experience will be an added advantage.

Skills

• Coaches and mentors team members, providing opportunities for growth and development
• Strong understanding of FMCG sales practices, RTM principles, and market execution standards
• Resolves disputes equitably, finding common ground in challenging situations
• Engages with a wide range of people and builds effective relationships within and outside the organization
• Builds lasting relationships with customers and meets their expectations
• Skilled in negotiating terms with minimal disruption to relationships, balancing assertiveness and diplomacy
• Demonstrates determination to achieve goals despite setbacks, constantly pushing for results
• Able to clearly communicate in various formats and styles, ensuring key messages are effectively conveyed
• Demonstrated ability to use digital platforms for sales optimization, along with the capability to interpret and act on sales reports

Deadline:25th June,2026

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Job Description    

• Product sampling and laboratory testing
• In-line quality inspection and process monitoring
• Application of food safety and Good Manufacturing Practices (GMP)
• Compliance with KORE and ISO/FSSC standards
• Accurate recording and interpretation of test results
• Identification and reporting of non-conformances
• Support for quality audits and documentation control
• Collaboration with production and quality teams to uphold standards

Key Duties & Responsibilities    
Product and Process Testing

• Conduct physical, chemical, and microbiological tests on raw materials, packaging materials, and finished goods per testing schedules.
• Perform in-line quality checks on production lines, including CO2, Brix, fill height, torque, crown/crimp integrity, etc.
• Document and escalate non-conforming results to the Senior Lab Quality Assurance Technologist.

Product Quality Compliance

• Ensure products meet Coca-Cola Company (TCCC) specifications and food safety standards.
• Prevent the release of non-conforming products through effective monitoring and communication.
• Support corrective and preventive actions (CAPA) to address quality deviations.

Instrument Use and Calibration Checks

• Operate lab equipment (e.g., pH meters, refractometers, incubators, balances) according to procedures.
• Report calibration deviations and instrument malfunctions immediately.
• Ensure equipment is cleaned and maintained.

Quality System Adherence

• Follow Standard Operating Procedures (SOPs), Good Laboratory Practices (GLP), and Good Manufacturing Practices (GMP).
• Support implementation of FSSC 22000, ISO 9001, and KORE quality systems.
• Maintain accurate and complete quality control records.

Audit and Hygiene Support

• Participate in internal and external audits by providing samples, records, and evidence of compliance.
• Monitor and report on GMP conditions on the production floor and warehouse.
• Conduct environmental and hygiene swabbing when required.

Quality Culture and Team Collaboration

• Promote quality awareness among production teams during routine interactions.
• Assist the lab and production team in troubleshooting quality issues.
• Support continuous improvement and knowledge sharing within the quality department

KBI

• % of tests completed on time and accurately
• First Time Quality pass rate (FTQ)
• Incidents of product hold or rejection
• Number of quality non-conformances detected at the line
• Quality documentation accuracy and audit readiness
• GMP compliance levels and hygiene scores
• Instrument uptime and calibration compliance

Skills, Experience & Education    
Education

• Minimum: National Certificate or National Diploma in Food Technology, Analytical Chemistry, Biotechnology, or related field
• Preferred: Completed tertiary qualification in a Quality or Science-related discipline
• HACCP and ISO/FSSC training is advantageous

Experience

• 1–3 years’ experience in a quality control or laboratory role within FMCG, food, or beverage manufacturing
• Experience working in a certified food safety environment (FSSC, ISO, or equivalent)Exposure to routine in-process and finished product quality testing

Skills

• Basic laboratory testing and sampling techniques
• Understanding of food safety and quality systems (HACCP, GMP, KORE)
• Ability to operate lab instruments and interpret results
• Knowledge of quality documentation and data integrity principles
• Familiarity with test result recording (manual or digital systems)Strong communication and teamwork skills
• Attention to detail and commitment to quality
• Proficiency in Microsoft Excel and WordBasic understanding of non-conformance and root cause reporting

Deadline:25th June,2026

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Job Description    
Functional Capabilities:

• Product quality and food safety testing
• Statistical process control and trend analysis
• Non-conformance management and RCA
• Quality system adherence (FSSC 22000, ISO 9001, KORE)
• Laboratory equipment operation and calibration
• Support of audits and quality inspections
• HACCP and GMP compliance monitoring
• Documentation and data integrity
• Quality awareness and coaching at line level

Key Duties & Responsibilities    
Key Outcomes:

Laboratory and In-Line Quality Control

• Conduct analytical, chemical, physical, and microbiological testing of raw materials, intermediates, and finished products.
• Perform quality checks on production lines (Brix, CO2, torque, fill height, appearance, etc.).
• Ensure adherence to the Coca-Cola Operating Requirements (KORE) and product specifications.

Process Monitoring and Product Release

• Monitor key process parameters and perform real-time interventions where deviations are observed.
• Verify that corrective actions are implemented and effective before product release.
• Approve or reject product batches based on quality results.

Data Management and Reporting

• Record test results accurately and timeously in laboratory systems and quality logs.
• Compile and analyse quality trend reports and escalate anomalies.
• Maintain sample retention and traceability documentation.

Quality Incident Management

• Assist in investigating product and process non-conformances, consumer complaints, or foreign matter incidents.
• Conduct root cause analysis and implement corrective and preventative actions (CAPA).
• Escalate unresolved issues to the Quality Manager.

Calibration and Equipment Maintenance

• Ensure laboratory instruments are maintained, calibrated, and used in accordance with SOPs.
• Perform routine checks and liaise with equipment service providers when necessary.

Systems and Standards Compliance

• Participate in internal and external audits (e.g., FSSC, KORE, customer audits).
• Monitor Good Manufacturing Practices (GMP), hygiene, and housekeeping compliance.
• Support quality system implementation and maintenance (SOPs, work instructions, records).

KBI:

• First Time Right (FTR) performance (%)
• Product Quality Index / Conformance Rate (%)
• Number of quality non-conformances (internal and external)
• Consumer and customer complaints (per million units)
• Laboratory turnaround time and sample throughput
• Quality audit findings and closure rates
• Equipment calibration compliance (%)
• Product release accuracy and rejection rate

Skills, Experience & Education    
Edducation

• Minimum: National Diploma in Food Technology, Biotechnology, Analytical Chemistry, or Microbiology
• Preferred: BTech or BSc in Food Science, Chemistry, or related discipline
• HACCP and ISO/FSSC certifications are advantageous

Experience

• 1–3 years’ experience in a quality assurance or laboratory environment in the FMCG or beverage industry
• Experience in in-process and final product testing
• Exposure to quality management systems (ISO 9001, FSSC 22000)
• Experience working in a certified food safety and manufacturing environment

Skills

• Proficiency in laboratory testing (chemical, physical, and microbiological techniques)
• Strong understanding of GMP, HACCP, and food safety principles
• Ability to interpret technical specifications and quality standards
• Working knowledge of KORE and regulatory requirements (NRCS, SABS)
• Accurate data recording, reporting, and statistical trend analysis
• Familiarity with ERP or QMS platforms (SAP, LIMS, Intelex – advantageous)
• Microsoft Office proficiency (Excel, Word, PowerPoint)
• Attention to detail, teamwork, and critical thinking skills

Deadline:25th June,2026

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Job Description    

• Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Health & Safety Controller, to join the Phoenix team at CCBA.The role will report to the Health & Safety Manager.

Functional Capabilitie

• Health and Safety Compliance Monitoring
• Workplace Risk Identification and Mitigation
• Safety Inspections and Audits
• Incident Reporting and Investigation Support
• Safety Training Coordination
• Contractor Safety ManagementRegulatory and KORE Standards Application
• Data Recording and KPI Reporting
• Emergency Response Support
• Continuous Safety Improvement.

Key Duties & Responsibilities    
Key Outcomes

Health and Safety Compliance and Monitoring

• Monitor plant activities to ensure adherence to Coca-Cola’s KORE standards and legal safety regulations.
• Identify unsafe conditions and behaviours; escalate and follow up on corrective actions.

Risk Assessment and Control Implementation

• Support execution of baseline and task-based risk assessments.
• Assist in implementation and tracking of risk mitigation measures and safety controls.

Inspections and Audits

• Conduct routine safety inspections across all plant zones, documenting findings and tracking resolutions.
• Support the Health and Safety Business Partner during formal audits (internal and external) and site reviews.

Incident Reporting and Follow-Up

• Assist in the logging, investigation, and follow-up of incidents, near-misses, and unsafe conditions using designated safety management systems.
• Support root cause analysis and documentation of preventative actions.

Documentation and System Maintenance

• Maintain up-to-date records for safety incidents, risk assessments, safety data sheets, toolbox talks, and legal compliance files.
• Ensure all legal appointments and health and safety plans are reviewed and current.

Training and Engagement Support

• Coordinate scheduling and documentation of safety training sessions, induction programmes, and toolbox talks.
• Support safety campaigns and awareness initiatives at the plant

Contractor Safety Oversight

• Ensure contractor H&S documentation is validated and filed prior to work commencement.
• Monitor contractor adherence to safety standards during site activities.

Emergency Readiness

• Assist in maintaining emergency equipment (e.g., fire extinguishers, spill kits, first aid boxes) and documentation.
• Participate in emergency drills and contribute to preparedness planning.

KBI

• % Completion of Safety Inspections and Corrective Actions
• Number of Safety Non-Conformances Resolved
• Incident Reporting and Closure Rate
• Risk Assessment Review Compliance Rate
• Training Records Completion Rate
• Contractor Safety Compliance Score
• PPE Compliance Observations
• Safety Audit Score Support

Skills, Experience & Education    
Education

• National Diploma or equivalent in Occupational Health and Safety, Environmental Health, or related field (required)
• Registered with SACPCMP or relevant OHS professional body is an advantage
• SAMTRAC or equivalent certification preferred

Experience

• 3–5 years of experience in a safety-related role in a manufacturing or industrial environment
• Experience with OHS systems, safety inspections, contractor management, and compliance documentation
• Familiarity with South African OHS legislation and Department of Employment and Labour requirements

Skills

• Working knowledge of health and safety regulations and risk management practices
• Proficient in MS
• Experience using EHS software or incident management tools (advantageous)
• Strong communication and interpersonal skills to engage diverse teams
• Ability to work shifts and respond to safety issues as needed

Deadline:25th June,2026

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Job Description    

• Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Maintenance Controller, to join the Maintenance team at CCBA. The role will report to the Unit Manager.

Key Purpose

• Maintenance team supervision and leadership
• Preventive, corrective, and breakdown maintenance execution
• Scheduling, resource planning, and workload balancing
• CMMS job management and feedback
• Compliance to SHEQ, GMP, and engineering standards
• Root cause analysis and continuous improvement support
• Coaching, skills development, and performance management of technicians

Key Duties & Responsibilities    
Maintenance Execution and Oversight

• Ensure planned and unplanned maintenance activities are executed effectively and within required timeframes.
• Assign and monitor daily maintenance tasks, job cards, and technician deployment.
• Ensure all breakdowns are resolved quickly and that root causes are identified and addressed.

Equipment Reliability and Improvement Support

• Collaborate with the Reliability Engineer and Plant Engineer on root cause analysis, MTTR/MTBF tracking, and reliability initiatives.
• Identify and escalate chronic equipment issues and propose corrective actions.
• Support the deployment of reliability-centered maintenance (RCM), asset care plans, and condition monitoring.

CMMS and Maintenance Reporting

• Monitor SAP PM data to ensure job card closure, accurate fault logging, and time tracking.
• Analyse trends in equipment failures and work order backlog to support improvement initiatives.
• Maintain updated technical documentation and support master data accuracy.

Shutdowns and Project Support

• Plan and coordinate Technician involvement in shutdowns, overhauls, and projects.
• Ensure availability of resources, spares, and tools for scheduled interventions.

Safety, Quality and Compliance

• Enforce adherence to health, safety, environmental, and GMP standards.
• Ensure that technicians follow lockout/tagout, permit-to-work, and safe work procedures.
• Maintain compliance with audit requirements and participate in SHEQ audits and reviews.

Team Leadership and Performance Management

• Lead and manage a team of Maintenance Technicians, providing guidance, coaching, and support.
• Monitor team performance, conduct regular reviews, and implement development plans.
• Support the training and upskilling of artisans in coordination with the Technical Trainer

KBI

• Maintenance schedule adherence (%)
• Mean Time to Repair (MTTR)
• Mean Time Between Failures (MTBF)
• Planned Maintenance compliance (%)
• Job card closure rate and backlog levels
• Safety incident frequency (maintenance-related)
• Technician performance metrics (utilization, productivity, competency)
• Audit compliance (SHEQ and GMP)

Skills, Experience & Education    
Skills and Experience

Education

• Minimum: N6 Certificate or National Diploma in Mechanical, Electrical, or Mechatronic Engineering
• Trade Test as an Artisan (Mechanical, Electrical or Millwright)
• Preferred: BTech in Engineering or equivalent industrial/technical qualification

Experience

• 5 years of maintenance experience in a manufacturing/FMCG environment
• Proven experience working with CMMS
• Exposure to TPM, RCM, and Lean maintenance practices
• Experience in both mechanical and electrical systems is advantageous

Skills

• Strong understanding of mechanical, electrical, and utility systems
• Proficient in PM (job planning, feedback, and reporting)
• Skilled in breakdown analysis and maintenance troubleshooting
• Familiarity with reliability metrics (MTTR, MTBF) and RCA tools (5 Whys, Fishbone, etc.)
• Knowledge of GMP, SHEQ compliance, and engineering best practices
• Ability to read technical drawings, manuals, and OEM documentation
• Strong leadership, coaching, and communication skills
• Proficient in MS Office (Excel, Word, PowerPoint) for reporting and tracking

General    
Competencies

• Finance or budget controlling
• Result and execution driven
• Resilient and energetic
• Customer focused
• Ability to implement effective problem solving.
• Team player with outstanding interpersonal skills.
• Enquiring and analytical thinking ability.
• A self-starter with high energy and a bias for action.  
• In-depth knowledge of the processing, utilities and packaging process.
• Ability to effectively manage vendors.
• Ability to implement MES & MIS application systems
• Ability to effectively manage vendors.

Deadline:30th June,2026

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Key Purpose

• The Process Control Engineer ensures the reliability, optimisation, and standardisation of all Control & Automation systems across manufacturing. The role develops and maintains C&A standards, leads automation improvement initiatives, and ensures system integrity from PLCs to plant-level software. By driving process optimisation, enabling technical capability, and supporting strategic technology decisions, the Engineer ensures manufacturing systems perform safely, efficiently, and consistently.

Key Duties & Responsibilities    
Key Outcomes

Develop Control and Automation Standards 

• Design a roadmap to enhance current and future resource development
• Evaluate current C&A landscape across CCBSA
• Analyse C&A environment and develop adequate standards for review by Manufacturing Systems and Engineering leads.
• Develop standardised processes and procedures in consultation with operational leads to ensure C&A stability and reliability.
• Assist with ensuring that the system architecture environment remains aligned with manufacturing systems standards and IT standards where applicable.
• Create and maintain a C&A community by enabling knowledge sharing and skill transfer

Lead C&A Performance Optimisation 

• Facilitation, implementation and project management of automation and control systems projects to satisfy the requirements of manufacturing within budget and timelines.
• Manage resources (both equipment and personnel) to ensure business continuity in short and long-term windows
• Identify and motivate technical CAPIN justification.
• Coach, guide and assist both direct reports and influenced roles in project and operational scenarios
• Lead and effectively manage change, supporting pre-implementation, execution and post-implementation for pure C&A initiatives and activities that impact on C&A
• Ensure the integrity and reliability of production systems software and hardware from PLC devices to back-up system by monitoring maintenance, adherence to standards and effective problem solving.
• Consult with COE and support on technology and policy decisions in terms of new equipment and managing existing installations

Extract Value from Manufacturing Systems

• Proactively optimise Process Performance, through appropriate Problem-Solving Techniques and statistical analysis in order to improve performance.
• Monitor and evaluate operational processes with respect to C&A
• Proactively engage relevant technical/functional resources to initiate problem solving when deviations occurs
• Ensure proven solutions are entrenched and ubiquitous where financially viable
• Evaluate cost/benefit ratio of proposals to ensure efficient investment in technology, enhancements and maintenance with respect to C&A
• Scope and define changes with input from operational requirements and supplier expertise and determine the best specification/cost ratio in order to adequately suit business needs. 
• Determine actual system utilisation to leverage current installations to full potential
• Technician competency development levels

Skills, Experience & Education    
Education

• BSc Engineering (Electronics) or BTech Electrical Engineering (Light Current), S4 Technical Diploma for Control and Automation.
• Certification in Industrial Automation, Process Instrumentation, or Control Systems preferred

Experience

• At least 8 years’ experience in process control or automation within a manufacturing environment (FMCG or beverage industry advantageous)
• At least 2 years in a leadership role managing technical teams
• Proven experience with PLCs, SCADA systems, and field instrumentation
• Experience with systems integration, network protocols, and MES solutions

Skills

• Advanced PLC Programming & Troubleshooting – Extensive experience with PLC hardware, software, and integration.
• SCADA/HMI Systems Expertise – Proficient in Wonderware ArchestrA, Intouch, and alarm management.
• Industrial Instrumentation & Signal Processing – Specialized in calibration, configuration, maintenance, and instrumentation protocols.
• Industrial Networking & Infrastructure – Strong knowledge of network configuration, industrial Ethernet, and cybersecurity principles.
• Control Systems Integration – Proven ability to unify disparate control and information systems across platforms.
• Manufacturing Process & Systems Understanding – Deep knowledge of manufacturing applications and operational processes.
• Data Analytics & Root Cause Analysis– Skilled in using analytics tools for process optimization and problem-solving.
• CMMS & Technical Documentation – Experienced with computerized maintenance systems and compliance documentation standards.
• Change Implementation & Digital Transformation – Expertise in planning and sustaining systematic operational changes.
• Cross-Functional Team Leadership – Effective in leading teams through continuous improvement and project initiatives.

Deadline:30th June,2026

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Key Purpose:

• The Finance Planner: Reporting role acts as a bridge between finance data and business performance, ensuring that leadership has accurate, insightful, and actionable financial information to drive decision-making and maintain control excellence.

Key Duties & Responsibilities    
Key Outputs and Accountabilities include, but not limited to:

Monthly Financial Performance Analysis & Reporting

• Compile and consolidate monthly financial reports for identified functions, incorporating commentary and insight on key variances, risks, and opportunities.

Financial Insight Translation & Business Support

• Translate financial data into actionable insights in collaboration with operations teams to drive performance improvements and cost management.

Standardised Reporting Tools & BI Development

• Design and implement BI dashboards and reporting templates aligned to CCBSA’s cost centre structures and reporting guidelines to improve data accessibility and decision-making.

Operational Coaching & Reporting Enablement

• Coach and train operational leaders on newly developed financial reporting tools and processes to build financial capability and ownership.

Cross-Platform Financial Alignment

• Process adjustments and ensure alignment of management reports with statutory reporting platforms to maintain data integrity across systems.

Benchmarking & Industry Analysis

• Source relevant financial data and participate in benchmarking exercises to identify gaps and improve alignment to industry best practices.

Governance & Risk Control Compliance

• Implement RACM controls, perform quarterly self-assessments, and support internal and external audit processes to ensure IFRS-aligned reporting and risk mitigation.

General Ledger & Stock Control Oversight

• Compile GL reconciliations for designated accounts and attend full-stock counts to ensure accurate inventory and asset reporting in compliance with control frameworks.

Functional Capabilities

• Financial Performance Analysis & Insight Generation
• Financial Reporting Process Standardisation
• Business Intelligence (BI) Development
• Operational Finance Coaching & Enablement
• Statutory vs Management Reporting Reconciliation
• Governance, RACM & IFRS Compliance
• GL and Inventory Reconciliation Oversight
• Benchmarking and External Reporting Support

Skills, Experience & Education    
Education

• BCom Honours in Accounting or Financial Management
• CA(SA) or CIMA certification (advantageous)

Experience

• 2–3 years post-qualification experience in financial management
• Experience in a complex reporting function (advantageous)

Skills

• Advanced Financial Analysis and Variance Interpretation
• Business Intelligence Tools (e.g., Power BI)
• Report Automation and Template Design
• Strong Stakeholder Engagement and Communication
• Process Standardisation and Documentation
• Financial Coaching and Training Delivery
• Internal Controls and Compliance Monitoring
• Attention to Detail and Analytical Thinking

Deadline:30th June,2026

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Job Description    
Functional Capabilities:

• Consumer Complaint Handling and Resolution
• Customer Service and Communication
• Quality Incident Investigation Support
• Complaint Trend Analysis and Reporting
• Quality Data Capture and Case Management
• Stakeholder Coordination (Internal and External)
• CRM System Proficiency
• Regulatory and Brand Compliance
• Product Knowledge and Quality Insight
• Documentation and Record Management

Key Duties & Responsibilities    
Key Outcomes:

Consumer Complaint Management

• Serve as the first point of contact for all incoming consumer complaints and queries via phone, email, digital platforms, or external agencies.
• Log complaints accurately into consumer care or quality systems and assign case numbers for traceability.
• Acknowledge receipt, keep consumers informed, and close cases with appropriate resolution and tone.

Investigation and Resolution Support

• Coordinate with Quality, Manufacturing, and Supply Chain teams to obtain product samples, investigate root causes, and provide factual responses.
• Facilitate retrieval and delivery of suspect products for evaluation by internal labs or quality teams.
• Support plant teams by providing relevant market complaint data and consumer insights.

Consumer Engagement and Brand Experience

• Represent the Coca-Cola brand with empathy, professionalism, and responsiveness in all consumer interactions.
• Resolve issues in line with corporate quality standards, brand tone, and consumer satisfaction principles.
• Escalate sensitive or high-risk cases (e.g., foreign object, health concerns, social media threats) to the Trade Quality Specialist and relevant departments.

Documentation and Record Keeping

• Ensure that all complaint cases are properly logged, tracked, updated, and closed in the system with clear supporting documentation.
• Maintain accurate complaint records for internal audits, reporting, and continuous improvement.

Data Reporting and Insights

• Monitor complaint trends and prepare weekly and monthly reports for internal stakeholders.
• Highlight recurring or critical issues and contribute to data-driven quality improvements.
• Participate in complaint root cause analysis sessions and CAPA follow-ups.

Cross-Functional Support

• Liaise with Customer Service, and Logistics to support consumer promotions, product recalls, or distribution challenges.
• Assist in consumer engagement campaigns or education initiatives to enhance understanding of product quality.
• Provide feedback to the Trade Quality Lead and manufacturing teams to prevent reoccurrence of product issues.

KBI:

• First Response Time to Consumer Complaints
• Complaint Case Closure Time
• Consumer Satisfaction Score (Post-Complaint)
• Repeat Complaints Rate
• Accuracy and Completeness of Complaint Records
• Monthly Complaint Volume and Categorization
• % Product Retrieval
• Success Rate for Quality Analysis

Skills, Experience & Education    

Education:

• Diploma or Bachelor’s Degree in Consumer Science, Quality Management, Food Technology, Communications, or related field
• Certification in Customer Service or Complaint Handling (advantageous)

Experience:

• Minimum 2–3 years of experience in a customer service, call center, or consumer care role, preferably within the FMCG, food & beverage, or retail sectors
• Prior experience with complaint logging systems and working with cross-functional teams for resolution

Skills:

• Proficiency in CRM systems, SAP, or quality complaint platforms
• Excellent written and verbal communication skills
• Strong interpersonal and customer-facing capabilities
• Basic understanding of food safety and beverage manufacturing processes
• Data entry, reporting, and analysis skills using Excel, dashboards, or similar tools
• Attention to detail, empathy, and the ability to manage sensitive situations

Deadline:30th June,2026

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Job Description    

• Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our Process Support Department. We are looking for  talented individuals with relevant skills and experience for a Syrup Maker role, which is based in Devland. 

Key Purpose

• Accurate mixing and preparation of syrup batches
• Ingredient and concentrate handling
• Adherence to Coca-Cola Operating Requirements (KORE) and Good Manufacturing Practices (GMP)
• Operation and monitoring of syrup processing equipment
• Execution of Cleaning-in-Place (CIP) and sanitation protocols
• Basic understanding of product quality standards
• Documentation and traceability of all batch activities
• Communication and coordination with production and quality teams.

Key Duties & Responsibilities    
Key Outcomes:

Syrup Preparation

• Prepare syrup batches in line with Coca-Cola product formulas and standard operating procedures.
• Ensure accurate measurement and mixing of ingredients and concentrates.
• Validate the quality and conformity of raw materials before use.

Process Compliance and Quality

• Conduct in-process quality checks and report any deviations immediately.
• Ensure compliance with GMP, hygiene, and food safety requirements.
• Record batch information accurately and completely for traceability.

Equipment Operation and Cleaning

• Operate syrup tanks, mixers, pumps, and filtration systems safely and efficiently.
• Perform CIP and cleaning of equipment as per cleaning schedules and SOPs.
• Maintain clean and orderly workstations and syrup rooms.

Stock and Material Handling

• Receive and verify raw materials and ingredients against batch requirements.
• Monitor ingredient stock levels and communicate shortages to the Team Leader.
• Label and store all materials correctly to prevent contamination or spoilage.

Health and Safety

• Follow all safety protocols, including correct use of PPE, chemical handling procedures, and safe machine operation.
• Report any unsafe conditions, near misses, or incidents promptly.

KBI:

• % Right-First-Time (RFT) syrup batches
• Compliance to syrup preparation schedules
• Batch and cleaning documentation accuracy (%)
• CIP and sanitation schedule adherence (%)
• Syrup-related product quality non-conformances
• Ingredient and concentrate waste/spoilage rate
• Safety compliance and incident rate

Skills, Experience & Education    
Education

• Minimum: National Certificate (Grade 12) with Maths and Science
• Preferred: Certificate or Diploma in Food Technology, Chemical Processing, or related field

Experience

• 2–3 years’ experience in a food or beverage manufacturing environment
• Experience in syrup preparation, liquid mixing, or formulation processes is an advantage
• Exposure to food safety, GMP, and hygiene protocols

Skills

• Understanding of ingredient handling, mixing, and batch preparation
• Basic knowledge of beverage processing and quality control principles
• Ability to operate syrup production equipment and perform basic troubleshooting
• Knowledge of CIP, sanitation processes, and chemical safety
• Accurate recordkeeping and attention to detail
• Basic computer literacy for batch logs and reporting
• Communication skills and ability to follow written and verbal instructions
• Awareness of Coca-Cola KORE standards and HACCP principles (advantageous)

Deadline:30th June,2026

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Key Purpose: 

• The Sales Team Lead will implement and execute L&T strategies in the trade through effective management and coaching of team members (Merchandiser Order Takers) in order to achieve KPI’s.

Key Duties & Responsibilities    
Key Outputs

• Sales Target Achievement: Drive daily, weekly, and monthly sales target achievement across the region. Review sales performance regularly and take corrective action where required. Optimize sales through strategic allocation of resources like POS, promotional stock, and merchandising support.
• Customer & Market Development: Partner with sales reps to develop and execute customer-specific business plans. Grow market share through effective merchandising, trade execution, and customer relationship management. Conduct trade visits and engage with store managers/owners to maintain high retail execution standards.
• Execution Excellence: Ensure Picture of Success is implemented by the sales team for each channel. Oversee execution of merchandising, promotions, order generation, and stock rotation. Manage dealer training and compliance with quality and promotional guidelines.
• Team Coaching and Development: Coach sales reps to identify sales opportunities and deliver outstanding trade execution. Build executional capabilities through field training, feedback sessions, and performance reviews. Promote a culture of high performance, teamwork, and customer obsession.
• Planning and Forecasting: Plan and review promotional grids and quarterly action plans. Coordinate with regional team to plan effective route-to-market strategies and customer development activities. Use data (e.g., Nielsen, loyalty insights) to inform strategy and communicate performance with customers and leadership.
• Customer Relationship Management: Build and maintain strong customer relationships through structured and informal engagements. Negotiate space for permanent, promotional, and ad hoc initiatives.

Skills, Experience & Education    
Education

• 3-year Sales/Marketing Diploma or Degree

Experience

• 2 years of sales experience, preferably in FMCG
• Demonstrated success in customer development, trade execution, and people management

Skills

• Sales Leadership & Coaching
• Route-to-Market Strategy Execution
• Customer Relationship Management
• Trade Execution & Merchandising
• Data Analysis and Insight Application (e.g., Nielsen)
• Problem Solving & Decision-Making
• Negotiation and Influencing
• Communication & Presentation Skills

Deadline:30th June,2026