Fresh Jobs at Tracker Connect (Pty) Ltd

Introduction

• Tracker requires the services of an Installation Technician in the Technical Department. This department is responsible for effective installations of sophisticated electronic equipment into vehicles. This position requires the candidates to support the existing organization of work and staff within the department as well as the different departments and branches within TRACKER. Attention to detail and meticulousness is an inherent requirement of the job. The candidates must be customer service driven and be able to work independently. The candidate must be well presented.

Job description

• Perform installations of sophisticated electronic units into various vehicle types including trucks and plant machinery.
• Perform the installations as per the set standard of quality.
• Perform the installations at a site convenient to the customer.
• Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
• Complete all relevant documentation associated with the installation.
• Provide customer service in accordance with a set standard.
• Be responsible to determine and request additional stock in advance avoiding unnecessary delays.
• Perform your duties in a cost effective manner. 

Minimum requirements

• National Technical Certificate in Automotive Electronics/Motor Mechanic.
• Matric
• Grade E PSIRA registered 
• Minimum 4 years experience as an auto electrician or motor mechanic
• The candidate must possess good communication and administrative skills.
• Possess good fault finding skills and techniques.
• Possess the necessary skills to deliver service excellence.
• Be prepared to travel.
• Computer literacy will be advantageous (MS Office)
• Valid driver’s license.

Deadline:31st May,2026

go to method of application »

Introduction

• The primary objective of a Technician Support Co-Ordinator is to uphold exceptional customer service standards for both Consumer and Corporate Technicians by ensuring optimal scheduling and efficient resolution of customer queries. The successful candidate will manage inquiries and complaints in a professional, competent, and timely manner, adhering to Tracker’s quality standards, values, and established Standard Operating Procedures (SOPs), while thriving in a fast-paced, high-pressure environment.

Job description

• Serve as the primary point of contact for Technicians across local and national regions, providing comprehensive support as required.
• Assist Technicians in resolving issues related to product or vehicle information, alternative contact details, line items, addresses, and client communication.
• Manage and monitor the technical support email inbox to ensure timely responses and resolution.
• Collaborate with Support Agents to confirm technician availability and scheduling.
• Follow up on task statuses with Technicians locally and nationally to ensure appointments are completed as planned.
• Contribute towards operational efficiency by maintaining the agreed minimum target (e.g. 4.5 jobs per Technician per day) in support of overall revenue growth.
• Monitor and live-track Technicians locally and provide national support to minimize missed appointments and enhance service reliability in line with policies and procedures.
• Manually assign unallocated tasks by contacting clients to confirm new dates and times in line with relevant SOPs.
• Verify newly allocated tasks on the day of the appointment to ensure accurate assignment.
• Review upcoming scheduled tasks to identify and correct booking errors promptly.
• Assess future bookings to identify opportunities for rescheduling and improved efficiency and subsequently liaise with clients to confirm revised dates and times.
• Reallocate incorrectly booked tasks when feasible; otherwise, coordinate with agents to initiate rebooking.
• Manage task reallocation or rebooking when Technicians are unable to meet scheduled appointments due to delays, testing issues, or installation challenges.
• Promptly resolve system errors that prevent schedulers from booking tasks effectively.
• Maintain direct communication with Technicians and customers as required to ensure smooth operations and excellent customer service.
• Strictly adhere to the company’s quality framework and standards (Voice & Data).
• Ensure the accuracy and quality of the data captured on the Tracker systems are in line with the departmental SOPs.
• Comply with Tracker’s quality assurance framework and standards across all interaction channels (voice, and digital), ensuring professionalism, accuracy, and a positive customer experience.
• Adhere to approved call handling and objection-handling scripts, demonstrating consistency, product knowledge, and adherence to customer experience and compliance protocols.
• Follow all SOPs and apply designated scripts or processes relevant to specific service level agreements (SLAs) or support requirements.
• Ensure all customer interactions are conducted in line with quality, compliance, and relevant regulations, maintaining a high standard of integrity and service excellence.
• Participate in regular quality evaluations and feedback sessions, applying recommendations to continuously improve communication skills and compliance performance.

Minimum requirements

• Matric
• 2 years general Contact Centre Experience.
• 1 year scheduling experience is required.
• A proven track record of demonstrating excellent typing and accurate data capturing skills 
• Exposure to logistics and route/resource planning
• Computer literacy. 

Required Competencies:

• Excellent typing and accurate data capturing 
• Excellent communication and telephone etiquette 
• Analytical skills. 
• Problem solving skills.
• Ability to work under pressure. 
• Excellent time management - Work with time controls. 
• High levels of self-discipline. 
• Be able to work independently and in a team.
• Geographical Knowledge 

Deadline:28th May,2026

go to method of application »

Introduction

• Tracker requires the services of a Supervisor in the Customer Experience Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment.

Job description

• Driving sales initiatives focused on the existing Tracker customer base as well as driving acquisitions of new customers
• Ensure that telephonic requests received within the Acquisition Division are handled efficiently and that company requirements of AB rate & Service Levels are maintained
• Analysis of call statistics and trends on a daily / monthly basis in line with WFM (Workforce Management) standards including agent shrinkage; compliance and productivity
• Ensure that all leads are actioned within agreed service levels and lead to contract conversion targets achieved
• Manages all acquisitions activities and the daily running of the acquisitions contact centre
• Increase customer satisfaction via process improvement initiatives
• Listening to calls to ensure adherence to the company’s quality framework and standards (Voice & Data)
• Adherence to FAIS and other statutory regulations
• Reviewing the performance of staff and identifying training and development needs
• Collation and discussion of KPA’s and implementation of Performance Improvement Plans / Performance Development Plan’s where applicable
• Ensuring that the necessary disciplinary action is taken in accordance to the Company’s code of conduct
• Recording stats, analyse trends and performance levels of the contact centre in relation to the strategic objectives and sales targets and preparing reports on a daily / weekly and monthly basis
• Handling complex customer complaints
• Coaching, training, motivating and retaining staff
• Manage department resources as required to support customer demands and business needs
• Be able to establish, build and maintain relationships with all Internal stakeholders & external customer & partner interaction
• Management of acquisition campaigns and selling of value-added services
• Recruitment & selection of new employees
• Management of the Tracker acquisitions portal & dealer platforms
• Assist with any other tasks or duties assigned by the Manager

Minimum requirements

• Matric, NQF level 5 or higher
• RE5 and FAIS accreditation
• 2 years Contact Centre supervisory experience in a sales environment 
• Familiarity with Industrial Relations, Customer Relations and General Management
• Proficient in Microsoft Office suite

Deadline:31st May,2026

go to method of application »

Introduction

• Tracker requires a Business Sales Consultant in George that will report to the Business Sales Manager. The position will suit a self-starter with an outgoing personality and mature attitude who can communicate confidently at all levels. The ideal candidate must currently be active in the corporate industry. We offer industry leading company benefits, a competitive basic salary, and large commission earning potential.

Job description

• Solutions Selling - Identify opportunities and generate sales in the corporate sector (SMME and Large commercial customers)
• Strong cold-calling capabilities and perseverance to continuously fill a pipeline
• Maximise sales opportunities:
• Achieve monthly, quarterly, and annual installation and revenue targets
• New Business focussed, identify and prospect new customers and markets
• Work with other sales channels within Tracker (dealer, broker and fitment centre) to maximise sales opportunities
• Maintain, manage and grow penetration into an existing customer database
• Provide excellent service and support to both existing and prospective customers
• Manage and action leads received from internal and external partners within timeframes determined by management
• Maintain Industry, Product, and Technical knowledge as determined by management which is measured through regular assessments
• Presentations to all levels including senior/executive management
• Accomplish expected activity levels determined by management
• All administrative functions required of the role, including preparation and submission of quotations and reporting to management

Minimum requirements

• At least 5 years sales experience in Corporate/Business/Automotive markets
• Completion of recognized formal sales training courses or relevant experience
• Computer literate: MS-Office suite
• Excellent presentation and negotiation skills
• Excellent communication, organizational and time management skills
• Customer and service orientated
• Proven track record of sales target achievement
• Self-motivated, solution driven and passionate about sales
• Valid Driver’s License

Deadline:26th May,2026

go to method of application »

Introduction

• Tracker requires a Business Sales Consultant in Cape Town that will report to the Business Sales Manager. The position will suit a self-starter with an outgoing personality and mature attitude who can communicate confidently at all levels. The ideal candidate must currently be active in the corporate industry. We offer industry leading company benefits, a competitive basic salary, and large commission earning potential.

Job description

• SOLUTIONS SELLING - Identify opportunities and generate sales in the corporate sector (SMME and Large commercial customers)
• Strong cold-calling capabilities and perseverance to continuously fill a pipeline
• Maximise sales opportunities:
• Achieve monthly, quarterly, and annual installation and revenue targets
• New Business focussed, identify and prospect new customers and markets
• Work with other sales channels within Tracker (dealer, broker and fitment centre) to maximise sales opportunities
• Maintain, manage and grow penetration into an existing customer database
• Provide excellent service and support to both existing and prospective customers
• Manage and action leads received from internal and external partners within timeframes determined by management
• Maintain Industry, Product, and Technical knowledge as determined by management which is measured through regular assessments
• Presentations to all levels including senior/executive management
• Accomplish expected activity levels determined by management
• All administrative functions required of the role, including preparation and submission of quotations and reporting to management

Minimum requirements

• At least 5 years sales experience in Corporate/Business/Automotive markets
• Completion of recognized formal sales training courses or relevant experience
• Computer literate: MS-Office suite
• Excellent presentation and negotiation skills
• Excellent communication, organizational and time management skills
• Customer and service orientated
• Proven track record of sales target achievement
• Self-motivated, solution driven and passionate about sales
• Valid Driver’s License

Deadline:26th May,2026

go to method of application »

Introduction

• Tracker requires a Business Sales Consultant in Middleburg that will report to the Business Sales Manager. The position will suit a self-starter with an outgoing personality and mature attitude who can communicate confidently at all levels. The ideal candidate must currently be active in the corporate industry. We offer industry leading company benefits, a competitive basic salary, and large commission earning potential.

Job description

• SOLUTIONS SELLING - Identify opportunities and generate sales in the corporate sector (SMME and Large commercial customers)
• Strong cold-calling capabilities and perseverance to continuously fill a pipeline
• Maximise sales opportunities:
• Achieve monthly, quarterly, and annual installation and revenue targets
• New Business focussed, identify and prospect new customers and markets
• Work with other sales channels within Tracker (dealer, broker and fitment centre) to maximise sales opportunities
• Maintain, manage and grow penetration into an existing customer database
• Provide excellent service and support to both existing and prospective customers
• Manage and action leads received from internal and external partners within timeframes determined by management
• Maintain Industry, Product, and Technical knowledge as determined by management which is measured through regular assessments
• Presentations to all levels including senior/executive management
• Accomplish expected activity levels determined by management
• All administrative functions required of the role, including preparation and submission of quotations and reporting to management

Minimum requirements

• At least 5 years sales experience in Corporate/Business/Automotive markets
• Completion of recognized formal sales training courses or relevant experience
• Computer literate: MS-Office suite
• Excellent presentation and negotiation skills
• Excellent communication, organizational and time management skills
• Customer and service orientated
• Proven track record of sales target achievement
• Self-motivated, solution driven and passionate about sales
• Valid Driver’s License

Deadline:26th May,2026

go to method of application »

Introduction

• Tracker requires a Business Sales Consultant in Pretoria (Centurion) that will report to the Business Sales Manager. The position will suit a self-starter with an outgoing personality and mature attitude who can communicate confidently at all levels. The ideal candidate must currently be active in the corporate industry. We offer industry leading company benefits, a competitive basic salary, and large commission earning potential.

Job description

• SOLUTIONS SELLING - Identify opportunities and generate sales in the corporate sector (B2B).
• Strong cold-calling capabilities and perseverance to continuously fill a pipeline
• Maximise sales opportunities:
• Achieve monthly, quarterly, and annual installation and revenue targets
• Hunting new business opportunities, identify and prospect new customers and markets
• Maintain, manage and grow penetration into an existing customer database
• Provide excellent service and support to both existing and prospective customers
• Manage and action leads received from internal and external partners within timeframes determined by management
• Maintain Industry, Product, and Technical knowledge as determined by management which is measured through regular assessments
• Presentations to all levels including senior/executive management
• Accomplish expected activity levels determined by management
• All administrative functions required of the role, including preparation and submission of quotations and reporting to management

Minimum requirements

• 3 years sales experience in Corporate/Business markets
• Matric / Grade 12
• B2B Solution Sales in IOT or similar roles will be an advantage
• Computer literate: MS-Office suite
• Excellent presentation and negotiation skills
• Excellent communication, organizational and time management skills
• Customer and service orientated
• Proven track record of sales target achievement
• Self-motivated, solution driven and passionate about sales

Deadline:27th May,2026

go to method of application »

Introduction

• TRACKER Western Cape requires a Receptionist to deliver administrative support to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

Job description
RESPONSIBILITIES
Reception Duties

• Provide customer service to clients calling and or emailing into the office.
• Answering of telephones in the office
• Re-directing calls to the correct person / department
• Walk-In client assistance
• Courier services
• Adhoc duties as requested by Supervisor / Manager

Sales Support

• Deliver support to Sales Consultants in all channels, focusing on all three channels Business / Dealer / Insurance to allow Sales Consultants to focus on Sales
• Update Business Partners and Clients regarding requests received by Consultants or by the Regional Office
• Follow up and providing updates regarding outstanding projects to all stake holders(Consultants, Business Partners, clients and Management)
• Provide feedback to all parties, internally and externally to make sure that all parties are updated on new application, outstanding installations and other requests
• MIS reports (Consultants, Business Partners, clients and Management)
• Installation Certificates
• Login details i.e. resets / creating logins
• Customer updates
• Loading of contracts through IEvolve
• Follow processes and adhere to procedures
• Loading of new leads on the NR Site

Customer Value, Growth, Knowledge, Efficiency– Scheduling / Reporting

• Request rebooking to be done on fitments not completed
• Scheduling urgent fitments when required
• Scheduling On Sites and Service Requests as required
• Tech Support when required
• Pro-actively identify outstanding fitment
• Maintain and enhance reports implemented by management to monitor regional productivity and efficiencies

Customer Value, Growth, Knowledge, Efficiency (10%) - Process Management & Operations

• Ensure that the Region aligns with Tracker Head Office processes to increase efficiencies and turnaround times
• Positively influence the processes and relationships within the region to achieve the business objectives
• Support other business units and other departments within Tracker Connect
• Apply knowledge, seek assistance, assign resources and judgment to resolve problems
• Compliance with company policies

Minimum requirements
SKILLS AND KNOWLEDGE

• Matric coupled with a minimum of 1 year working experience in a Reception environment 
• MS office Knowledge
• Customer Service skills
• Ability to work under pressure
• Ability to work within a team
• Out of the box thinking skills
• Excellent communication and organizational skills
• Excellent service orientation
• Time management
• A self-starter
• Assertive
• Attention to detail
• Excellent relationship builder
• Results and action orientated

Deadline:27th May,2026