Fresh Openings at Core Group

Job Description

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support.  Managing in store technicians, keeping abreast of changes / updates to policies and procedures as well as filtering the information down to staff and techs, assisting with instilling confidence, up-skilling techs for growth.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• All certifications up to date 
• ATLAS training up to date
• Experience working as Technical Support in iStore for a minimum of 1 year 

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

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 ABOUT YOU

• Minimum 5 Years’ experience in SME / Enterprise sales account management / business management
• Direct engagement with potential new reseller base to grow the DPP nominated reseller base
• End-to-end management of the reseller onboarding process
• Manage all administrative queries related to the program
• Deliver ongoing strategic guidance and analysis to help the resellers achieve set objectives
• Acquire market intelligence through customer development
• Prepare quarterly/ annual business plans to exceed business targets• Implementation of agreed plans to develop business growth in all areas.
• A passion for tech
• Driven, dynamic individual with commercial and financial acumen and an expert negotiator
• To sell all products that iStore Business procures.
• To Maintain existing client base and increase sales within that base.
• To hunt for additional and incremental business.
• To maintain a positive GP and provide a professional excellent level of service to our customer base.

Requirements

Qualification: 

• Matric
• Technical ability and knowledge of networking / OS / device management (Practical knowledge is more important than theoretical qualifications) 

Experience:

• Experience with various operating systems, Apple OS an advantage.
• Experience with solutions sales and telco sales is an advantage
• Experience selling at C suite level with excellent CxO relationships
• Excellent commercial understanding on deals and ability to navigate fluid financial models.

The incumbent will be responsible for:

• Hunting for new business, identifying new opportunities and monitoring trends 
• Grow revenue 
• Managing existing customers
• Ensuring correct invoicing takes place
• Following up on entire sales cycle: Order, Invoice, Delivery

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Position Summary:

The Sales Consultant is responsible for maximizing sales and enhancing customer satisfaction by providing expert guidance and assistance throughout the sales process. This role involves establishing and maintaining relationship with customers, understanding their needs, and offering tailored solutions. The Sales Consultant will be expected to stay updated on product knowledge, market trends, and competitor offerings to provide accurate input and recommendations to customers.

Responsibilities:

Customer Engagement:

• Engage and build positive relationships with customers to understand their needs and requirements.
• Provide exceptional customer service by offering product knowledge, advice, and assistance.
• Demonstrate a thorough understanding of various products, features, and benefits to effectively answer customer queries and make recommendations.
• Serve as the primary point of contact for customers to ensure a seamless sales experience.
• Maintain regular follow-up and communication with customers to nurture ongoing relationships.

Sales Management:

• Achieve sales targets through effective lead generation, prospecting, and conversion strategies.
• Develop and implement sales techniques to increase customer interest and drive sales growth.
• Collaborate with the sales team to identify potential sales opportunities, market trends, and customer needs.
• Conduct product demonstrations and presentations to potential customers.
• Prepare and present sales proposals, negotiate terms, and close deals.
• Monitor and track sales activities, customer interactions, and market feedback for reporting purposes.

Product Expertise:

• Continuously acquire and update product knowledge, including features, benefits, and competitor offerings.
• Conduct regular research on market trends, customer preferences, and competitor activities to provide accurate and up-to-date information to customers.
• Identify opportunities to enhance existing products or suggest new product ideas based on customer feedback and changing market demands.
• Actively participate in product trainings and ensure mastery of technical knowledge.

Requirements:

Education and Experience:

• Bachelor's degree in business, marketing, or a related field is preferred.
• Proven experience in sales or relevant customer-facing roles.
• Familiarity with the sales process and techniques.

Skills and Abilities:

• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Customer-oriented approach with a passion for providing exceptional service.
• Able to understand and fulfill customer needs by recommending appropriate solutions.
• Ability to work independently and as part of a team.
• Proficient in using CRM and other sales software/tools.
• Good organizational and time management skills.
• Self-motivated with a results-driven attitude.
• Adaptability to changes and ability to thrive in a dynamic environment.

Additional Requirements:

• Availability to work flexible hours, including evenings and weekends.
• Valid driver's license and willingness to travel, if required.

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Job Description

As part of TechMarkit, you'll not only be selling products; you'll be creating unforgettable experiences for every customer who walks through our doors.

We're not just looking for someone to fill a role; we're searching for a passionate individual eager to grow with us. Whether you're a seasoned sales pro or a tech enthusiast looking to take flight, we'll provide you with all the training and support to make your mark.

What you need to apply:

• Minimum of a Matric certificate, with a min of a diploma pass level
• Some sales experience, preferably in retail

go to method of application »

Job Description

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support.  You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities