Fresh Opportunities at Empact Group

Purpose of the role:

The Industrial Relations Officer will be responsible for managing and maintaining positive relationships between the company and its employees, as well as handling any disputes or grievances that may arise. The role will involve working closely with both staff and management to ensure a harmonious and productive work environment.

Requirements:

• Minimum Grade 12 with at least a diploma in Industrial Relations with a degree in Industrial Relations a distinct advantage
• At least 5 years IR Experience of CCMA and working in a unionized environment.
• Must have represented and presented Arbitration cases at the CCMA.
• Driver’s License

Job Responsibilities:

• Providing Industrial Relations advise to all staff in compliance with the Industrial Relations Policy and Procedure manual and in accordance with the Labour Relations Act and the relevant Codes of Good Practice.
• Developing sound relationships with trade unions that have members within the company.
• Ensuring compliance by all staff to the Disciplinary Procedure and Disciplinary Code.
• Resolving and advising management on grievance hearings
• Attending to and representing company at Conciliations, Con/Arbs and Arbitrations at the Commission for Conciliation, Mediation and Arbitration.
• Attending to any shop floor bargaining not covered in terms of a Sectoral Determination or Bargaining Council Main Agreement.
• Attending to work stoppages and strikes and ensuring compliance by the company to the Labour Relations Act. 
• Attending to Bargaining Council Meetings
• Advising company management on the interpretation and application of Policies and Procedures
• Entering problem solving arrangements with unions as an alternative to statutory dispute resolution processes
• Resolving labour conflict by building relations with employer bodies and unions.
• Assisting managers in dealing with disputes that progress to the CCMA or industry bargaining councils.
• Assist in identifying specific Industrial Relations training requirements.
• Assist in conducting the necessary training, alternatively arranging specialists in the field to run training courses for company management and / or personnel.

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Purpose of the role:

The Industrial Relations Officer will be responsible for managing and maintaining positive relationships between the company and its employees, as well as handling any disputes or grievances that may arise. The role will involve working closely with both staff and management to ensure a harmonious and productive work environment.

Requirements:

• Minimum Grade 12 with at least a diploma in Industrial Relations with a degree in Industrial Relations a distinct advantage
• At least 5 years IR Experience of CCMA and working in a unionized environment.
• Must have represented and presented Arbitration cases at the CCMA.
• Driver’s License

Job Responsibilities:

• Providing Industrial Relations advise to all staff in compliance with the Industrial Relations Policy and Procedure manual and in accordance with the Labour Relations Act and the relevant Codes of Good Practice.
• Developing sound relationships with trade unions that have members within the company.
• Ensuring compliance by all staff to the Disciplinary Procedure and Disciplinary Code.
• Resolving and advising management on grievance hearings
• Attending to and representing company at Conciliations, Con/Arbs and Arbitrations at the Commission for Conciliation, Mediation and Arbitration.
• Attending to any shop floor bargaining not covered in terms of a Sectoral Determination or Bargaining Council Main Agreement.
• Attending to work stoppages and strikes and ensuring compliance by the company to the Labour Relations Act. 
• Attending to Bargaining Council Meetings
• Advising company management on the interpretation and application of Policies and Procedures
• Entering problem solving arrangements with unions as an alternative to statutory dispute resolution processes
• Resolving labour conflict by building relations with employer bodies and unions.
• Assisting managers in dealing with disputes that progress to the CCMA or industry bargaining councils.
• Assist in identifying specific Industrial Relations training requirements.
• Assist in conducting the necessary training, alternatively arranging specialists in the field to run training courses for company management and / or personnel.

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The Main Purpose of the job

 The successful applicant will be responsible for managing the assigned unit in accordance with sector strategy, contract specifications, and statutory regulations. The candidate would implement the food production process, a great quality food service for clients and manage the execution of creative functions.

 Education and Experience required:

• Relevant tertiary qualification in food and beverage services or hospitality or culinary arts is compulsory
• Minimum 3 Years of experience in a similar role 
• Experience in highly commercial and sensitive markets is compulsory
• Project Management experience in a hospitality/catering industry would be an advantage
• Implementation of change programmes, unit mobilization experience is advantageous
• Experience of working within brand guidelines to deliver results 
• Experience in costing, budgets, forecasts and invoicing is advantageous
• Proven experience in managing successful departments/teams
• Driver’s License is required

Knowledge, Skills and Competencies:

• Knowledge of the catering environment ranging from fine dining to restaurant dining
• Knowledge of South African and industry-specific laws
• Customer service skills
• Management skills
• Communication skills
• Ability to arrange exceptional functions
• Ability to balance the budget and save on soft costs
• Ability to draft and extract reports

 Key areas of responsibility:

• Managing daily operations of the assigned unit in accordance with sector strategy, contract specifications, and statutory regulations
• Implementation of the food production process
• Provide great quality service to clients
• Manage the execution of creative functions
• Menu planning, standardisation, adoption and costing
• Monitor the kitchen to ensure the cooks are using standardized recipes and quality of food is of the highest standard
• Daily bookkeeping procedures on worksmart – capturing of issues, sales, stock, banking’s etc.
• Managing the Food GP’s as per the budgeted targets
• Cash Handling – weekly banking to be balanced for pick up for G4S
• Managing the unit’s budgets to ensure that the budgeted targets are met monthly
• Implementation of minimum & maximum stock levels to controls stock days
• Electronic Meal ordering system to be fully functional and implemented within the unit
• Managing the HSE daily to ensure all records are up to date
• Managing People (i.e. staffing – workforce planning, payroll administration, leave management, performance management)
• Managing Customer Experience (through surveys and using data to improve the service offering)

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The Main Purpose of the job

The incumbent will be responsible for serving food and beverages to guests at venues or catering events.

Education and Experience required:

• Minimum of 3-year experience as a banqueting waiter in catering environment is essential.
• Matric is essential
• Experience in a Hotel environment will be an advantage
• Strong beverage knowledge.

Knowledge, Skills and Competencies:

• Knowledge of and compliance with food safety standards
• Excellent time management and the ability to prioritize tasks
• Positive attitude and teamwork skills
• Effective communication, both written and verbal
• Extreme attention to detail and quality
• Ability to follow verbal directions in a fast-paced and dynamic environment
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

Key areas of responsibility:

• Assist with the complete setup and breakdown of the banquet area.
• Relay food and beverage orders.
• Maintain a high level of cleanliness and awareness of sanitary practices.
• Anticipate guests’ needs and exceed customer service expectations.
• Maintain composure in a fast-paced environment.
• Relay important information about orders, allergies and special requests to the appropriate person.
• Respond urgently and appropriately to any concerns.
• Present in professional appearance and mannerisms.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Carry dirty plates, glasses, and silverware to kitchen for cleaning.
• Follow all relevant health department regulations.
• Provide excellent customer service to guests.

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Purpose of the role:
The incumbent will be responsible for the preparation of food for daily kitchen production. They will be required to provide good quality food service.

Education and Experience:

• Minimum of 2 years’ experience as a Cook in a contract catering environment is essential
• Food and Beverage or Culinary arts qualification
• Matric
• Must be able to do batch cooking in a hospital environment 
• Experience in hospital environment is advantageous 

Key Areas of Responsibility:

• Contribute to the efficient running of the kitchen by producing and presenting food of the highest quality
• Supporting the kitchen team with general duties.