Fresh Opportunities at MTN

RESPONSIBILITIES

• Reporting directly to the Group Chief Human Resources Officer, the Executive Assistant (EA) provides executive support thereby ensuring effective and efficient co-ordination of workflow in and from the Office. The role holder serves as the primary point of contact for internal and external constituencies on all matters pertaining to the Office. The EA also serves as a liaison between Group Executive teams; organizes and coordinates executive support and stakeholder relations efforts and provide support to special projects as would be required from time to time. They must be creative and enjoy working within a large, complex multi-national organisation and team that is mission driven and results oriented.

The ideal individual must:

• Exercise good judgment in a variety of situations.
• Have strong written and verbal communication skills.
• Be an expert administrator with strong organisational skills.
• Have the ability to maintain a realistic balance among multiple priorities.
• Have the ability to work independently on assigned assignments and/or projects as requested from time to time by the Executive/General Manager’s, from conception to completion.
• Be able to self-manage and work under pressure at all times. 
• Handle a wide variety of activities and confidential matters with utmost discretion 
• and tactfully manage sensitive matters and information within the Office and maintain highest levels of confidentiality.
• Possess excellent executive diary Management skills 
• Have a good understanding and experience of business management & administration and demonstrates can-do attitude.
• Highest level of competency on Microsoft Office Suite. 
• Possess a proactive mindset 
• Keeping executive organized with logistics, meetings, and emails throughout the day
• Oversees the Group Chief Human Resources Officer’s daily work including presentations, interactions with Colleagues and scheduling of priority tasks
• Function as extra eyes and ears by pointing out issues of priority to assist manage expectations
• Works autonomously and handles routine correspondence or manage the Group Chief Human Resources Officer’s day-to-day schedule.
• Coordinate/collate responses of requests from Group Chief Human Resources Officer to more than one team members and put them in a presentable format for consideration and review.
• Be solutions oriented

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

The Executive Assistant to the Group Chief Human Resources Officer will be accountable to achieve the following:

Effective and efficient co-ordination of Office workflow

• Perform all functions as stated in the job purpose above 
• Manage an extremely active calendar of appointments, including the day-to-day administration functions for the Group Chief Human Resources Officer.
• Provide a "gateway" role, creating win-win situations for direct access Exco teams from time and office.
• Develop and maintain an efficient communication and document management/handling process.
• Handle internal and external designated correspondence as instructed by the Group Chief Human Resources Officer.
• Collate reports from the different Human Resources team members and or Group functions (as applicable) for review.
• Manages a variety of special initiatives and provide support to General Managers on special projects, some of which may have organizational impact. 
• Successfully completes assigned and critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the Group Chief Human Resources Officer ability to effectively manage the portfolio.  
• Proactively Prioritizes conflicting needs.
• Determines appropriate course of action, referral, or response.
• Handle matters expeditiously, proactively and follow-through on projects/initiatives to successful completion, often with deadline pressures. 
• Administrative management of PO processing and invoicing, finance related activities for the team.
• Acts as a "barometer," having a sense for the issues taking place in the environment and keeping the Group Chief Human Resources Officer updated.

Liaison with the MTN Group Executives and broader MTN organisation

• Communicates directly, and on behalf of the Group Chief Human Resources Officer, with Exco members.
• Assists with travel arrangements, accommodation and related activities as required. 
• Adhere to compliance with applicable rules and regulations regarding committee matters.
• Maintain discretion and confidentiality in relationships 
• Provide a bridge for smooth communication between the Group Chief Human Resources Officer and internal departments.
• Engage with relevant members of the Executive Teams to schedule meetings as required.

Stakeholder Management 

• Edit and complete written communications to stakeholders as appropriately required.
• Deal with complex matters involving people management and multiple stakeholders engagement.
• Draft written communications to internal (as need arise at own discretion to communicate appropriate information to the Human Resources teams at Group and the Opcos) and external stakeholders (as would be instructed by the Group Chief Human Resources Officer)
• Maintain, build and improve relationships crucial to the functional success of the Office.
• Culture champion of the Human Resource Office with strong interest in internal and external communications and relationship management.

Travel Management 

• Ensure efficient local and international business and personal travel arrangements for the Group Chief Human Resources Officer.   
• Manage complex and detailed travel plans, itineraries, and agendas.
• Compile documents for travel-related meetings.
• Proactively set up engagements ahead of travel to enable stakeholder engagement by the Group Chief Human Resources Officer

QUALIFICATIONS

Education:

• Bachelor's degree required, preferably in commerce or business administration. 
• Post graduate degree or certification in Business Management/Operations Management, advantageous.
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point) and related tools. 
• Proficient in social media web platforms.

Experience:

• A minimum of 10 years’ experience in supporting E and C-Level Executives, in a large multi-national organisation is a pre-requisite for this role.
• A minimum of 10 years’ hands-on knowledge of Microsoft Office suite programs is a pre-requisite for this role.
• Advanced written and verbal communication skills are a pre-requisite for this role. 
• Experience in meeting deadlines and managing multiple priorities, is a pre-requisite for this role.
• Exceptionally strong verbal and written communication skills with a demonstrated ability to work collaboratively with all levels of staff.
• Demonstrated experience with working on global or multinational projects is advantageous.
• A working knowledge of MTN administration policies and jurisdictions is advantageous.
• Understanding of the MTN OpCo, business and Regulatory environment is advantageous
• Project Management experience would be advantageous.

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RESPONSIBILITIES

• Context: (Global influences, environmental / industry demands, organisational mission, etc.)
• An evolving macro – economic environment both local and international.
• Shifting phase of evolution in the organization.
• Company mission, policies and procedures.
• Company objectives for level and quality of service.
• The increasing skills for need enhancement and development.
• Increased need to relate with several parts and at all levels within and outside MTN.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task Complexity: 

• Manage the day to day administration of the assigned exec’s office and diary.
• Develop and maintain an efficient documentation and filling ( electronic and hard ) process.
• Write minutes of meeting and process memos of such for review.
• Tactfully manage sensitive matters and information regarding particular issues within the department.
• Cross examine documents for Exec’s review to ensure quality control and compliance to MTN policies.
• Handle assigned Exec’s internal and external designated correspondence.
• Collate monthly activity reports from the different units within the assigned department for the Exec’s review.
• Processes all requirements for the Exec’s office.
• Performs quality control on Exec’s presentations to ensure proper formatting and elimination of errors.
• Respond to customer queries and request on non technical issues and escalate to the Exec when necessary.
• Coordinate the organization of social events connected to the Exec’s office. This includes preparing cost estimates, managing the budget and coordinating all activities for the success of the programme.
• Supervisory / Leadership / Managerial Complexity:  Refers to the responsibilities for directing, guiding, motivating  and influencing others.
• Efficient self supervision to ensure smooth running of the office.
• Oversee the office administration within the Functional unit

Role Complexity: 

• Proactively manages the assigned Exec’s diary, seamlessly plan his / hers itinerary schedule and meetings.
• Liaise with finance expenditure to ensure payments to third party suppliers in relation to expenses of the Exec’s office.

Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.

• Creativities (improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position.
• Develop and maintain an effective and efficient document filling system (both electronic and manual).
• Develop and continually improve a document tracking system.

Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.

• Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.
• Sensitivity of documents and information into and from the Exec’s office.
• Difficulty in document tracking
• Equipment availability

Collaboration:  Refers to formal and informal relationships

• Responsibility towards:  who are they and what do they receive from the incumbent.
• Direct reports: the Administrators
• Key customers: Exec’s internal and external customers, third party suppliers and all employees.
• Key suppliers Office administrators
• Relations, etc.: Other PA’s and Administrators across the company, other Exec’s across the company.

Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.

• Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of  freedom in decision-making.
• Personal initiative in scheduling the assigned Exec’s appointments.

Authorities:

• Authority to endorse incoming correspondence  - having no connection to financial commitment on behalf of the assigned Exec.
• Access the Exec’s online diary and emails

QUALIFICATIONS

• Minimum Requirements  - minimum necessary, and not the ideal / preferred should be included.

Education:

• Matric
• 1 year Diploma preferably in secretarial administration

Experience:

• Minimum of 2 years’ experience at Executive level
• Experience in administration support for a top management personel of a reputable company with locan and international operations.

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JOB DESCRIPTION

Context: (Global influences, environmental / industry demands, organizational mission, etc.)

• Highly technical and fast changing environment
• Highly regulated industry
• Very competitive market 
• Competitive pressure to continually improve network quality and coverage
• Rapid smartphone usage and data traffic escalation trends
• Public pressure for low environmental impact base station sites, lower RF emission, fewer sites
• Impact of increasing input costs, such as rentals and electricity, on site and MTN’s profitability

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task Complexity:

• Planning & Delivery 
• Mass Market roll-out
• Ensure that the radio network coverage and capacity is sufficient in residential, business and industrial areas
• Ensure Coverage provide in such areas are at all usable- Signal, Quality and Dominance is within a predefined standard
• Prioritize radio planning and activation in high value areas as defined by radio planning head office, Radio Quality Management (Optimisation), marketing and sales. 
• Identify high Rol areas and address their requirements e.g. high density, low to medium value subscribers. 
• Consider macro solutions and sectorisation of existing sites 

Special Events Planning

• Obtain knowledge of special events planned for specific areas e.g. concerts, air shows, expos etc
• Verify indications of additional coverage and capacity required for the duration of these events
• Plan and deploy appropriate and adequate technologies and solutions to service the anticipated voice and data traffic
• Generate cell data for temporary deployments
• Interface with and coordinate optimisation initiatives related to the special event.
• Document the voice and data traffic; lessons learnt and advice for future use or improvement (annual recurrence of same events)

Dimensioning 

• Monitor network utilisation and be aware of an increasing demand due to promotions and /or organic growth
• Provide for sufficient network capacity especially in regions with increased utilisation trends 
• Ensure that frequency allocation (2G), neighbour planning and carrier deployment strategy (3G), concurrent users and carrier bandwidth (LTE) are applied to standards
• Assist in optimal Technology/ spectrum selection as well as support of Frequency Planning Strategy and re-farming exercises
• Consider upcoming market and coverage/ capacity demands based on experience as well as received requirements and forecasting     
• Releasing of upgrades
• Identify and highlight hotspots to the Radio Planner – Special Projects for deployment of HetNet solutions

Live Network Trials of new BTS and planning features

• Select correct site within parameters of installation cost, customers needs, expected traffic, environmental aspects, legislation and regulatory compliance and the existing radio network 
• Oversee the installation of new base station equipment (macro)
• Generate and provide the radio network data, cell data and configuration 
• Site Surveys, Site Integration and Cluster Tuning Process and Acceptance (3rd Party or internal)
• Field Surveys and Site Finding including drive testing
• Prepare cell data (or provide the criterion for 3rd Party generated site data)
• Work within predefined Service Level Agreements (SLA)/ Working Level Agreements (WLA)
• Perform Task Management and participating in workflow management systems
• Ensure compliance of all rules, regulations, legislation, standards etc applicable on radio transmission including demand forecast inclusion into Transmission Planning
• Advise and support other specialists in the department
• Investigate, specify and manage the development of tools and processes for network planning
• Investigate and recommend the procurement of tools and systems for network planning
• Manage the removal of redundant Cell Extender deployments as new sites are integrated and/or spectrum refarming requires it. 

Network Optimisation & Performance Support

• Network evaluation of new planning features to boost coverage and capacity (optimisation of existing site performance)
• Continuously refresh and enhance technical skill and knowledge especially regarding new developments in the field of radio technology, radio network design and operation, network quality and network problems 
• Suggest best radio network parameters for the radio network
• Ensure the integrity of cell parameters all over the radio network as well as the integrity of frequency and scrambling code allocation.
• Be fully aware of present poor network performance and quality areas - integrate this into site design and rollout prioritization.
• Be fully aware of what new sites can do to network performance - incorporate tailored best practices into site design
• Evaluate and perform alternative solutions to improve coverage i.e. Automatic Cell Planning 
• Work within predefined Service Level Agreements (SLA)/ Working Level Agreements (WLA) as required by the Optimisation Service provider or MSP team.
• Prioritise rollout and/or major site expansion towards improving customer experience in line with P10.

Supervisory Complexity:

• No indication of subordinates 

Leadership Complexity:

• Demonstrating a visionary approach to planning and peripheral responsibilities by contributing new ideas, attitudes and systems for the improvement of the network and the performance of the team. Contribution and motivation.
• Managerial complexity:
• Understanding the value and cost of all available resources  (these include time, physical resources, time-saving developments such as automated processes, intellectual capital, streamlining workflow etc.) and acting accordingly to achieve the best results with the least possible cost to MTN in both the short and long term.
• Lateral dimensions of the position

Creativities (improvement/innovation inherent)

• Keeping abreast with future and current planning and optimisation technologies and market developments, consumer requirements and international trends.
• Improvisation innovation and adaptation for competitive advantage. 
• P10 and Customer Network Quality of Experience improvement

Vulnerabilities (control span)

• Sensitive to non-delivery of work by other parties both within MTN and external to it (Telkom for example). 
• Limited by slow of development of tools for both process-automation and new technology developments.
• Limited information relating to the market to be serviced and the forecasted demand. Since radio planning are first line initiators of access network traffic demand –the responsibility of the cost implications of site deployment rests within.

Collaboration 

• Responsibility towards:  who are they and what do they receive from the incumbent.
• Direct reports:
• Matrix reports:

Key customers: 

• MTN Client base: Design a network with acceptable GOS levels 
• Marketing & Sales Departments: Giving info about the networks current status and future role out.
• Radio Maintenance Engineers: Offer support on network performance.
• Implementation Engineers: Offer support on implementation and future role out of network.
• Planning Manager: Reporting on network role out and new capex requests for future budgets.
• Optimisation manager Radio Quality Management): Reporting on network performance and GOS.
• Regional Manager: Reporting on network performance and network role out.

Key suppliers:

• Contractors for site builds: Specifications & procedures. 
• Work orders correctly defining the scope of work.
• Hardware/Software vendors: Testing, commissioning and implementation of new hardware, features and applications.
• Implementation: Delivering and implementing sites as designed by RP&O.

Relations, etc.

• Radio Optimisation
• BSS
• CNO.
• Implementation
• Property
• Maintenance Engineers
• Regional Managers
• SMC

Discretionary Space 

• Independent thought and Judgment:
• Much independence, wide judgement within flexible boundaries of radio network design. Personal experience relied upon for effective planning of radio network.
• Authorities:
• Network parameter changes on live network (not Customer affecting)

Minimum Requirements

Education:

 

• Minimum of 3 year degree/diploma B Sc Electrical/Electronic Engineering 
• Fluent in English and language of country preferable

Experience:

• Minimum of 3 years’ experience in  RF or telecommunications. Wireless experience will be an advantage.
• Experience working in a medium   organization 

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RESPONSIBILITIES

Key Performance Areas

Driving Profitable Growth for MTN Business

• Work with the direct sales team to jointly increase sales and maximise revenue for the ICT business and meet sales and revenue targets
• Full P&L accountability and budgeting for the ICT business
• Develop and define Innovative Product and Solution roadmaps for the ICT sector – in partnership with the product and technology teams
• Understand and act on the current ICT Market by conducting market research supported by Enterprise Marketing and Business Intelligence- with objective to Increase the MTN ICT market share
• Forecast, plan and develop business cases that provide EBU with return on investment
• Manage Capex delivery process and present at the Capex steer-com and board meetings together with technology areas
• Increase pre-approved ICT 3rd parties to deliver on ICT portfolio and effectively manage ICT 3rd party relationships, with SLA management and appropriate governance

Deliver Operational Excellence

• Conduct regular CSAT surveys in partnership with Enterprise Marketing team to monitor client satisfaction across all customer segments for ICT solutions.
• Ensure the right ICT LoB organisation structure to enable better client and partner experience
• Implement specific ICT-centric KPIs to drive business objectives
• Establish the appropriate sales enablement processes and procedures to support direct sales and partnerships
• Oversee the development the requirements for the appropriate ICT-centric processes, systems and tools to drive performance, accreditations, SLAs and contractual obligations
• Ensure the ICT-centric systems and tools are kept updated and accurate
• Provide on-time and accurate ICT LoB reporting
• Continuously recommend incentive schemes to align the ICT LoB efforts

People and Culture

• Lead, develop, and coach the ICT solutions team on the job
• Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviors
• Improve employee engagement through the Group Culture Audit findings
• Ensure the attraction, development and retention of relevant talent
• Ensure a culture of continuous evaluation and improvement
• Drive a culture of high performance, accountability and consequence management

Governance and Control

• Strictly follow and ensure team compliance of relevant policies and procedures
• Ensure effective qualification and due diligence process is in place and followed to support partner selection
• Ensure proper controls are in place to manage key risks across the business
• Appropriate implementation of DoA
• Appropriate Procurement process adhered to
• Ensure effective qualification process is in place for bid management
• Effective management of the sales governance calendars

Project Management

• Define and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Ensure effective implementation of the integrated project management model
• Risk management

Business Analysis

• Ensure Strategic Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems

QUALIFICATIONS

Education

• 4 Year Tertiary qualification in ICT/engineering or equivalent
• MBA / Masters advantageous
• Relevant accreditation in sales is a must-have

Experience:

• Minimum of 10 years in ICT solutions environment
• Minimum of 5 years of sales experience within the ICT industry
• Proven track record in delivering on revenue targets and profitability
• Profit and loss experience will be essential and preferred

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RESPONSIBILITIES

Key Performance Areas:

The Senior Manager: Group Legal (Finance) will include (but not be limited to) the following:

• Implement, embed and execute the legal team’s risk management and compliance strategy.
• Identify, manage and advise of potential impact of legal and regulatory risks.
• Implement, embed and execute the legal team’s risk management and compliance strategy.
• Identify, manage and provide advisory services of potential impact of legal and regulatory risks.
• Liaise with and advise internal stakeholders, review and comment on RFPs. 
• Draft/ vet, negotiate and settle final versions of legal agreements and other documents (including engagement letters and proof of concept documents), 
• Project management and co-ordination, to ensure the successful closing of transactions and completion of post-closing tasks
• Prepare tactical reports as required, including reports to the Group Risk Committee, the Group Audit Committee and the Group Executive Committee.
• Manage external counsel, to ensure that the advice and guidance received is of the level required and appropriate, adequately addresses MTN’s risk and is provided on a cost- effective basis.
• Manage, and take ownership of, own matters without oversight, subject to escalations of key risks to the General Manager: M&A, the Group Chief Legal Counsel, the Executive: Group Treasury, the Executive: Group Mergers and Acquisitions and/ or other stakeholders. 
• Prepare a template reporting template in relation to financing transactions for completion by the Opco’s on a monthly basis, review the feedback received and report on key risks identified.
• Address and resolve Opco queries.
• Manage and participate in special projects undertaken by different business departments.
• Assist with business continuity and crisis management.

Role Dependencies

• Active support from the Group treasury team and the Group M&A team and other stakeholders, including the business and the Opcos
• Understanding of the MTN business strategy and operational environments
• Deep understanding of the relevant legal and compliance environments 
• Timely decision making and reporting 
• Alignment of internal stakeholders including the Group treasury team, the Group M&A team, the business and the Opcos
• Collaboration 

Responsibility towards: 

• Key customers: Group Legal & Regulatory, Group and OpCo Treasury teams, Group M&A, Group and OpCo business teams and management
• Key suppliers: Counterparties to transactions including financial institutions

QUALIFICATIONS

Job Requirements

Education:

• Minimum 4 year LLB degree
• LLM or other Masters degree advantageous
• Membership of relevant law society (and in good standing)   
• Fluent written and spoken English required
• Working knowledge of French advantageous

Experience:

• Minimum of 8 years of experience at a reputable law firm (in both banking and finance and in mergers and acquisitions)
• 3+ years of experience working in a medium to large corporate organisation advantageous
• Experience working across diverse cultures and geographies advantageous

Competencies:

• Strong knowledge of financial services and exchange control laws, regulations and policy required
• Strong knowledge of corporate laws, regulations and policies required
• Good working knowledge of stock exchange and anti-trust laws, regulations and policies required
• Strategy formulator, decisive problem solver, value creator
• Results achiever, operationally astute

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RESPONSIBILITIES

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Manager: CRM and Digital will be accountable for the following: 

• Assist the Sales Teams to drive the global wholesale business to capture incremental revenue both internally (from OpCos) and externally (from 3rd party customers)  
• Manage the customer relationship throughout the sales lifecycle while adhering to the wholesale strategic guidelines to sell fixed infrastructure for global 3rd party customers, such as digital players and global carriers 
• Ensure on-time implementation and delivery of systems around the CRM platform and customer corridor (call-to-cash processes) 
• Measure full customer satisfaction over the wholesale sales/delivery process 
• Tailor and customize the pipeline tool/CRM to effectively manage and report on opportunities from inception to delivery and implementation 
• Responsible for CRM plan & road map   
• Develop a connected internal data source to provide a user-friendly reporting system with visual reporting and can present activities in progress 
• Enrich internal data with external data sources  
• Ensure digital tools are flexible, future-proof and developed based on the Bayobab operating model and processes  
• Simplify, improve and reduce time to market (cash-to-call) 
• Ensure automation with external parties (when necessary) 
• Act as CRM Evangelist within Bayobab (with ambassadors) to engage colleagues with CRM best practices (e.g. capturing all customer interactions) 
• Work on business cases for both internal and external sales forecasts to assist in forecasting revenues and demand for Bayobab services 
• Grow product demand via innovative combination of GTM strategies, pricing, financing and services 
• Manage performance of the wholesale activities and provide it as input to consolidated reports 

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)

Education  

• Minimum 4 Year Academic Degree in (Business Administration, Commerce or Marketing/Engineering)  
• English, French and Arabic (as advantage)  

Experience  

• 3+ years’ experience in CRM combing strong business and digital solution skills within the telecommunication space, preferably in the wholesale/ enterprise / and carrier environment
• Salesforce and/or Siebel projects implementation is essential  
• Project Management & Agile Scrum skills
• Fixed connectivity and submarine cable business experience (desired)  

Competencies

• Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets
• Good understanding of internal processes to manage fulfilment of orders effectively
• Strong networking skills to build Bayobab professional relationships  
• Effective oral and written communication skills
• Strong analytical, organisational and planning skills to execute commercial reports  
• Strong computer literacy
• Project management skills
• Entrepreneurial mindset

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RESPONSIBILITIES

• Context: (Global influences, environmental / industry demands, organisational mission, etc.)
• All operational aspects of the current GSM/WCDMA telecom technologies as used in the current MTN network architecture, this includes future technological advances in the mobile arena as well the convergence of technologies in the data, internet, e-commerce and voice arena, VoIP, self-provisioning, IP, VoWiFi, VoLTE etc.
• ISUP carriers (Telkom, and Neotel); across internal MTN departments (DCG, HLS, Network Performance) and divisions (IS, EMM, Provisioing), industry for a (GSMA – Africa Interest group).
• The Network Operations Division shall ensure world class quality and availability of the Network and services for MTN customers at all times in a cost-effective manner.
• High Tech, flexibility, knowledge sharing. 
• Commitment to MTN values.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task Complexity: 

• Network Implementation
• Prepare DT “Data Transcripts” for all AXE/CPP elements” HLR-FE/STP/MBC/MGW as and when required according to project plan. (Include B-number tables/Link requirements/interconnect requirements/software levels/Point Code allocation etc.).
• Submit DT for validation.
• Complete Full integration testing on new nodes, including but not limited to – Billing verification/Voice/Data testing. 
• Integrate the operational requirements for new technologies and services that will be supported by Network Operations and as per Planning/Marketing Requirements.
• Responsible for national data changes
• CP & APG slides – testing and integration.
• ATP testing

3rd Party Implementation 

•  Implement and maintain routing to third parties i.e. Vodacom/Cell C/Neotel/IVR/RBT/Telkom/Call Centres/VoIP T3 operators/Premium Rated  numbers – Marketing Requirements etc. 
• Provides solutions on how the designs align to the network.
• Conduct analysis, evaluations and testing before implementation takes place. 

Expansions

•  Remodelling/redefinition the national switching equipment according to Core Planning requirements.
•  Ensure that switch capacities are monitored and expansion of links and signalling/AXE & CPP equipment/processor upgrades are executed. 
•  Liaise with Core Planning regarding HW & SW requirements.

Support

•  Implement new software levels when released by vendors. 
•  Provide analysis and reccomendations for vendors and other departments internally on faults.
•  Compile a document / process on planned work and seek approval in the planned work forum.
• Assist in project planning
• Manages project teams and provides technical expertise.
• Conducts research for fault purpose as an when needed.  
• Enhancements of software and hardware to be more efficient.
• Design and customize for clients on adhoc basis.
•  Assist Regional maintenance, NOC, VAS, Pre-Paid, Customer Services, Core Planning, HLS and Ericsson support staff where required. 
•  Assist in the development of an automated and effective environment.
•  Escalate unresolved faults to NOC.

Routing 

• Implement and standardised B-number analysis table, this includes pre-analysis, the allocation of BNT values, the routing, the allocation of special numbers, global title routing & NDCs. 
• Maintain standards in core routing.

Policy changes

• Documentation of methods, plans, policies and procedures.
• Supervisory / Leadership / Managerial Complexity:  Refers to the responsibilities for directing, guiding, motivating  and influencing others.
• Engineer and or team lead day to day activities.
• Effectively plan the short to medium rollout of projects, hardware, software and new technologies into the core network and ensure that this adheres to timelines & standards
• Attend meetings.

Role Complexity:  

• Changes on the network may result in network outage or call setup problems;
• Optimize and refine testing services on the DCG and/or F.A.C.T.S tool;
• Generating test cases and track trends on the DCG and or F.A.C.T.S tool in order to identify problem areas;
• Generate reports and updates on projects.
• Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
• Creativities (improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position.
• Continuous improvement and optimisation of National Network Data, process and technical
• Ability to make task easier and accurate
• Improvements to meet operational requirements
• Knowledge transfer
• Problem solving and lateral thinking
• Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position. Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.
• AXE/CPP equipment downtime
• Short deadlines in implementing change
• Changes in equipment types
• MTN network expansion
• New technologies
• Support of tools and systems
• Transmission availability
• Switching equipment/network availability

Collaboration:  Refers to formal and informal relationships

• Responsibility towards:  who are they and what do they receive from the incumbent.
• Direct reports: None
• Key customers: Marketing/CS/Core Planning/VMS/Pre Paid/Transmission/IP/CNOC/HLS
• Key suppliers: Ericsson and Huawei
• Relations, etc.: Friendly, professional and helpful
• Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
• Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of    freedom in decision-making.
• Independent thought and Judgment: 
• Technical viability of implementing external requests.
• Decision making and ownership of problems
• Escalation, technical liaison

Authorities:

• Complete technical documentation 
• National data changes. 
• National switching equipment remodelling/redefinition
• Increase spectrum as and when required on all technologies
• Allow or disallow changes on the SS network.

QUALIFICATIONS

Minimum Requirements  - minimum necessary, and not the ideal / preferred should be included.

Education:

• Minimum of 3 year Engineering degree/diploma  
• Fluent in English 
• Experience in supervising others/technical lead

Experience:

• Minimum of 3 years’ experience technical management role within a GSM/WCDMA telecommunications environment;
• Experience working in a medium organization

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RESPONSIBILITIES

Key Performance areas

Operational

• Responsible for receiving all goods into stores in line with approved purchase order
• Responsible for receipting of goods received into Procurement system for inventory management
• Allocation of inventory into correct storeroom locator
• Allocation of inventory to asset register
• Ensure that all new goods are received and properly safeguarded in the new inventory storeroom
• Ensure that all used goods are received and properly safeguarded in the used inventory storeroom
• Ensure that all used goods are allocated and dispatched for refurbishment
• Ensure that all internal requisitions are acknowledged and processed within the TATs
• Ensure that all transfers out of inventory (new and used) are appropriately dispatched and documented in asset register (PODs)
• Replenish minimum stock levels (create purchase order, receipting)
• Conduct monthly stock counts and reporting on stock levels, anomalies and investigate variances (new & used storerooms)
• Conduct monthly reconciliation between physical inventory and asset register, goods issued and received (new & used storerooms)
• Update waybill details in asset register (per item) for outbound
• Receive and manage equipment from cancelled services

Storeroom

• Ensure storeroom is clean and organized

Office Administration

• Ensure that all documents (POD’s and Delivery Sheets) are filed and easily accessible for audits
• Provide necessary documents to Auditors when required
• Responsible for printing and dispatching asset tags with all MTN Business owned equipment
• Assist with SAB and manage storage for the phones
• Assist with dispatching of phones to the SAB team and making sure that they are kept in the safe locked-up room.

QUALIFICATIONS

Education: 

• Matric

Experience:

• At least 1 year inventory management or service delivery management experience.

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JOB DESCRIPTION

The Consultant Submarine Cable Projects role will be accountable to achieve the following objectives:

• Project manage the implementation of new submarine cables from MTN point of view to ensure cable is delivered on time and within budget according to contractual specifications.
• Project manage cross functional teams to deliver infrastructure and facilities such as cable stations, fronthaul, backhaul and other related infrastructure.
• Project manage the procurement and deployment of terminal equipment that interfaces to the subsea cables.
• Project manage upgrades of existing cable systems.
• Prepare management reports on the various projects, their progress status, delivery timelines, risks and mitigations etc.
• Ensure effective participation in the required regulatory process to ensure required permissions are obtained for implementation of infrastructure projects and platforms.
• Track, support and report on permitting, rights of ways approvals etc.
• Support commercial and technical activities related to existing MTN GlobalConnect investments in submarine cables and other JV infrastructure, including managing and monitoring the recovery of international infrastructure investment costs. 
• Support commercial and technical activities related to the investments in new subsea cable and JV initiatives, including building the investment and business cases and supporting the decision on prioritisation of investments.
• Manage cable and JV consortia partners and lobby within the cable consortia to ensure MTN interests are accounted for and that decisions taken are in line with MTN GlobalConnect strategy.
• Ensure that the project plans for new subsea and infrastructure investments are tracking according to the plans to ensure the realization of the business case and MTN return on investment.
• Ensure processes and governance relating sub-sea cable and JV activities are effective.
• Support planning, delivery, contracting and management of international capacity trading, including swaps of submarine cable, terrestrial and other capacity, and connectivity.
• Assist in financial aspect of recommendations towards implementing strategic changes to subsea cable assets plans. 
• Provide inputs to quarterly analysis of Opco and Group-wide demand forecasts and trends with a view to managing any market and capacity availability risks.
• Provide ad hoc performance reports, performance scorecard targets and plans related to submarine cable and JV projects, capacity, and business.
• Participate in subsea cable commercial sub-committees where appropriate.

Role Deliverables

•  Project management of existing and new subsea cable investments.
• Commercial management of the cable consortia to ensure MTN interests.
• Management of cable consortia and participation in commercial / technical sub-committees.
• Subsea investment recovery management.

Role Dependencies

• Sales and commercial management
• Subsea technical management
•  Technical operations

QUALIFICATIONS

Education:

• Minimum 4-year Academic Degree (BBA, Engineering /Computer Science) 
•  Project Management certification (such as PMP or equivalent)
•  Post graduate qualification MBA/Masters (Economics, Engineering /Computer Science) preferred 
•  English, French 

Experience:

• 5+ years relevant project management experience in the deployment and implementation of fixed line international telecommunication industry preferably in enterprise/carrier business