Fresh Positions at Ares Holdings

• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous

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Online Order Process:

• Manage online, telephonic and email queries regarding customer orders
• Assist customers on processing product orders
• Banking details
• Follow up on parcels with warehouse and couriers
• Ensure all open orders are closed
• Meet deadlines and targets

Exchanges and returns:

• Assist customers with return requests and exchanges on all customer platforms with sound advise on alternative options
• Processing returns for exchanges, replacements and refunds on product bought by customers
• Follow up on replacement dispatchments with warehouse and couriers
• Arrange for collections on return requests and ensure that the process is completed within relevant timeframes

Customer Service:

• Manage online (Facebook, twitter, live chat, ticketing system, HelloPeter), telephonic and email enquiries
• Keep up to date with product information to resolve customer queries with detailed product information
• Investigate all customer complaints, action resolutions or feedback to relevant departments
• Generate repeat business through successful client follow-up and great customer service
• Discuss, analyse and resolve usability issues
• Respond to customer emails and office correspondence

Company Values:

• Delightfully Democratic
• People-Purposed Design
• Inherent Simplicity
• Imaginative Innovation
• Unapologetic Optimism
• Confidently Comfortable

General:

• Provide support to the team by ensuring all sales and service objectives
• Keep area clean and tidy
• Any other reasonable ad hoc duties that may be required

Education and experience:

• Grade 12
• At least 2 years’ working experience within a South African retail or similar Customer Service environment.
• Experience with Zendesk ticketing advantageous.
• Experience working with 3rd party tools such as payment gateways and courier portals.
• Experience in using social media platforms, online platforms and live chat platforms.
• Understanding of Ecommerce environment
• Understanding of Website back-end portal

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• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous

go to method of application »

Requirements:

• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous

go to method of application »

Requirements

• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous

go to method of application »

Stores 

• Do regular variance checks and compile reports frequently on all systems and across all channels to maintain alignment. 
• Manage locations virtually on SAP to ensure stock accuracy (all channels)
• Assist Area Managers with inter-branch transfers conscientiously to ensure that inventory is accurate throughout the process. 
• Pull stock and sales store reports in collaboration with planners to maximise sales and stock.

Stock counts: 

• Complete 2 comprehensive stock counts, a year, with the relevant stakeholders across all stores.  Report on any potential stock loss per store/location. 
• Execute daily cycle counts and take insights to understand the stock loss causes and suggest and action preventive measures. 
• Reconcile various systems to ensure they align and investigate variances between the ERP system's and report any discrepancies related IBT’s and transfers. 

System Integrations 

• Collaborate with IT and warehouse personnel to troubleshoot and resolve inventory data discrepancies. 

• Keep track of all integrations of stock coming in and out of stores between ERP/ Cargowrite /POS systems to keep stock accuracy.
• Conduct regular data reconciliations between planning, ERP and POS to identify and investigate any inconsistencies in inventory levels. 
• Develop and implement processes to ensure ongoing data integrity across all systems. 
• Manage sales integrations from POS systems to the ERP, ensuring accurate Sales Order History (SOH) data. 
• Investigate, resolve and report daily on unexported items (All Channels). 

  Reporting 

• Stock – analyse stores strategically to make sure that store stock is accurate. 
• Trace problems on and between the various systems that could be causing inaccuracies
• Compiling adjustments for all stores and DC’s where necessary
• Investigate and explain variances between inventory data across different sales channels. 
• Document findings and propose solutions to improve data accuracy and system alignment. 

Cost management: 

• Partner with finance to minimise stock losses.

Beneficial: 

• Experience in using retail ERP systems
• Shopify 
• SAP 

Qualifications and Skills:

• Numerical degree, Retail Business degree or a degree in a related business field
• 3+ years’ experience in allocating, store planning or head office administration in a retail environment
• Advanced Excel skills