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  • Posted: Feb 17, 2025
    Deadline: Not specified
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  • Ares Holdings, a South African company, connects global brands with Southern African consumers through a multi-channel network encompassing 2500+ wholesale doors, 50+ retail stores, and e-commerce platforms. Our business model promotes long-term and sustainable brand growth within the footwear, apparel, and accessories sector.
    Read more about this company

     

    Store Manager - Cape Town

    • Grade 12 or equivalent
    • 1 – 2 years management experience
    • 3 – 4 years retail experience
    • Sports knowledge advantageous

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    Customer Service Agent

    Online Order Process:

    • Manage online, telephonic and email queries regarding customer orders
    • Assist customers on processing product orders
    • Banking details
    • Follow up on parcels with warehouse and couriers
    • Ensure all open orders are closed
    • Meet deadlines and targets

    Exchanges and returns:

    • Assist customers with return requests and exchanges on all customer platforms with sound advise on alternative options
    • Processing returns for exchanges, replacements and refunds on product bought by customers
    • Follow up on replacement dispatchments with warehouse and couriers
    • Arrange for collections on return requests and ensure that the process is completed within relevant timeframes

    Customer Service:

    • Manage online (Facebook, twitter, live chat, ticketing system, HelloPeter), telephonic and email enquiries
    • Keep up to date with product information to resolve customer queries with detailed product information
    • Investigate all customer complaints, action resolutions or feedback to relevant departments
    • Generate repeat business through successful client follow-up and great customer service
    • Discuss, analyse and resolve usability issues
    • Respond to customer emails and office correspondence

    Company Values:

    • Delightfully Democratic
    • People-Purposed Design
    • Inherent Simplicity
    • Imaginative Innovation
    • Unapologetic Optimism
    • Confidently Comfortable

    General:

    • Provide support to the team by ensuring all sales and service objectives
    • Keep area clean and tidy
    • Any other reasonable ad hoc duties that may be required

    Education and experience:

    • Grade 12
    • At least 2 years’ working experience within a South African retail or similar Customer Service environment.
    • Experience with Zendesk ticketing advantageous.
    • Experience working with 3rd party tools such as payment gateways and courier portals.
    • Experience in using social media platforms, online platforms and live chat platforms.
    • Understanding of Ecommerce environment
    • Understanding of Website back-end portal

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    Sales Assistant

    • Grade 12 or equivalent
    • 1 – 2 years management experience
    • 3 – 4 years retail experience
    • Sports knowledge advantageous

    go to method of application »

    Assistant Store Manager

    Requirements:

    • Grade 12 or equivalent
    • 1 – 2 years management experience
    • 3 – 4 years retail experience
    • Sports knowledge advantageous

    go to method of application »

    Store Manager - Alberton

    Requirements

    • Grade 12 or equivalent
    • 1 – 2 years management experience
    • 3 – 4 years retail experience
    • Sports knowledge advantageous

    go to method of application »

    Inventory Controller

    Stores 

    • Do regular variance checks and compile reports frequently on all systems and across all channels to maintain alignment. 
    • Manage locations virtually on SAP to ensure stock accuracy (all channels)
    • Assist Area Managers with inter-branch transfers conscientiously to ensure that inventory is accurate throughout the process. 
    • Pull stock and sales store reports in collaboration with planners to maximise sales and stock.

    Stock counts: 

    • Complete 2 comprehensive stock counts, a year, with the relevant stakeholders across all stores.  Report on any potential stock loss per store/location. 
    • Execute daily cycle counts and take insights to understand the stock loss causes and suggest and action preventive measures. 
    • Reconcile various systems to ensure they align and investigate variances between the ERP system's and report any discrepancies related IBT’s and transfers. 

    System Integrations 

    • Collaborate with IT and warehouse personnel to troubleshoot and resolve inventory data discrepancies. 
    • Keep track of all integrations of stock coming in and out of stores between ERP/ Cargowrite /POS systems to keep stock accuracy.
    • Conduct regular data reconciliations between planning, ERP and POS to identify and investigate any inconsistencies in inventory levels. 
    • Develop and implement processes to ensure ongoing data integrity across all systems. 
    • Manage sales integrations from POS systems to the ERP, ensuring accurate Sales Order History (SOH) data. 
    • Investigate, resolve and report daily on unexported items (All Channels). 

      Reporting 

    • Stock – analyse stores strategically to make sure that store stock is accurate. 
    • Trace problems on and between the various systems that could be causing inaccuracies
    • Compiling adjustments for all stores and DC’s where necessary
    • Investigate and explain variances between inventory data across different sales channels. 
    • Document findings and propose solutions to improve data accuracy and system alignment. 

    Cost management: 

    • Partner with finance to minimise stock losses.

    Beneficial: 

    • Experience in using retail ERP systems
    • Shopify 
    • SAP 

    Qualifications and Skills:

    • Numerical degree, Retail Business degree or a degree in a related business field
    • 3+ years’ experience in allocating, store planning or head office administration in a retail environment
    • Advanced Excel skills

    Method of Application

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