Fresh Roles at Old Mutual South Africa

Job Description

In this role, you will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.

This role exists within the MFC Business Change Execution (BCE) area and is primarily responsible for working closely with the Product Manager and/or Business Owner and inputting into the strategy and product vision by focusing efforts on the team to drive delivery that meets customer needs. This role will report to the Product Owner Competency Lead.

The Product Owner works with the teams to take business requirements demand in the form of EPICS or Features, the Product Owner works closely with initiative and delivery teams to articulate and decompose the demand requirement into stories with acceptance criteria that meet the EPIC or Feature requirements. 

The Product Owner accepts all stories/requirements written by the team and ensures that stakeholder (of demand) expectations are effectively managed. To achieve this, the Product Owner must have (or develop) deep technical knowledge of how products are built and designed as they are embedded within the teams.  There is often overlap in roles between Product Managers/Business Owners and Product Owners – both can have input into Strategy, execution, and customer insight.  The Product Manager/Business Owner has overall responsibility for representing the customer, vision, and strategy, whilst the Product Owner has overall responsibility to work with the teams to understand the product vision as aligned with strategy and to execute the agreed plans.

The Product Owner is accountable for effective product backlog management which includes but is not only confined to:

• Co-crafting and communication of the product goal,
• Creating, maintaining and communicating of the product backlog demand/items,
• Prioritizing and sequencing the product backlog demand/items,
• Ensuring that the product backlog demand/items are transparent, visible, and well understood.
• Active involvement in a certain team, A.R.T & portfolio-level meetings:  Feature/Story refinement and writing (as required), PI Planning, Daily Stand Ups, Sprint Reviews, Retrospectives and Planning, Product Owner, A.R.T. and management risk sync.
• Ensure alignment between work delivered and stakeholder expectations as defined in the EPIC, Feature and/or requirement demand objectives,
• Accountable for the long-term and short-term product roadmap.
• Understand and be actively involved in assisting the Scrum Master to enable the team to resolve impediments.
• Communicating risks effectively to stakeholders.
• Communicate and align with other Product Owners when inter-team dependencies and trade-offs are required to be solved.
• Make day-to-day decisions that will guide the team’s delivery and improve approaches that provide the team with decision autonomy.

A key aspect of the role is being available to answer questions from the team. Questions can arise at any time and any delay will impact the ability of the team to deliver. The most successful deliveries have fully engaged Product Owners working daily as an integral part of the team.

The Product Owner will make decisions at a team level to get work done. The Product Owner will represent the needs and requirements of the Product Manager/Business Owner and/or other stakeholders and should connect and work together closely with this group to ensure alignment.

Requirements

• An undergraduate qualification in Information Systems / Business Analysis or similar.
• Agile and relevant Product Owner/Product Manager certifications.
• 5 years plus experience in planning, analysis, design, and implementation of business & IT initiatives.
• Established and demonstratable proficiency in iterative development, understanding of agile principles (including Scale Agile), and prioritisation & sequencing techniques.
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organisation; this includes written and verbal communications as well as visualisations.
• Good interpersonal skills, including influencing and persuasion skills.  Collaborates effectively with others to achieve personal and team results.
• Team player able to work effectively at all levels of an organisation with the ability to influence others to move toward consensus.
• Strong situational analysis and decision-making abilities.
• A strategic thinker who is customer-centric
• Pro-active, innovative, and creative thinker who can think outside the box.
• A solid balance of technical knowledge and business acumen with preference to insurance, financial & retail environments.

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Job Description

This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products.

The incumbent is individually accountable for achieving results through own efforts.

• Meets monthly sales targets in terms of lending, transactional banking and insurance.
• Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries in order to meet the Net Promotor Score (NPS) requirements.
• Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
• Accurately capture all client information on Summit as per loan application and supporting documentation
• Suspend or reject loan applications to be re-quoted as and when required
• Report suspicious or fraudulent loan application documents to the Branch Manager
• Explain the Loan Application Process to facilitate client understanding of the process
• Explain Terms and Conditions of Old Mutual Finance Products to clients
• Issue copy of Contract / Agreement to Client
• Print loan agreement for client’s signature
• Correct altered loan application information sent for rework and reprint for client’s signature
• Follow up on clients with 1st and 2nd missed instalments
• Meets collections and arrears targets in terms of lending products.
• Educates clients on responsible use of credit and effective money management
• Establishes a new business pipeline through internal and external marketing, lead generation and cross sell to customers to ensure the retention and acquisition of new clients.
• Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
• Facilitates intra branch referrals by building mutually beneficial relationships with other business units (i.e. Retail Mass Market, Personal Finance, Octogen etc.)
• Provides excellent face to face and telephonic service to customers.
• Project / promote the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behavior and code of conduct
• Builds sustainable relationships that enhances the brand.
• Delivers on daily production standards and adheres to service and quality standards.
• Processing of lending products and verification of the required information.

Minimum Requirements

• National Senior Certificate or; (Equivalent NQF level 4)
• Minimum of 1 years sales or service experience (preferably in the Retail, Banking & Financial Industries)

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Job Description

Define and lead the execution of the data engineering strategy with the intent to significantly evolve the enterprise data warehouse, ensuring seamless data pipelines and maintain data for availability and usability by the insights division. Lead the transformation of the data human capital to de-risk the environment and ensure adaptability to the changing technological landscape and the journey to the cloud.

Define and lead the execution of the data engineering strategy.

• De-risk the current data warehouse, data lake and reporting environment by ensuring well documented process and reduction in key people dependencies.
• Evolve the people capability from ETL developers to data engineers, minimise the dependency on external contractors and build a future fit internal capability with the right skills to navigate the rapidly changing technology landscape.
• In collaboration with the data foundation, IT Infrastructure and Enterprise Architecture functions lead the design, development and support of the various data marts/warehouses for both on and off platform data.
• Define and lead the creation and maintenance of solid data pipelines from a multitude of sources.
• Participate in the various data quality improvement and data augmentation programs and ensure seamless integration into the various data structures.
• Engineer data in the appropriate formats for downstream analytics and pricing.
• Lead the creation of an enterprise data warehouse from the various system warehouses, data marts and other data sources.
• Ensure that all data solutions are aligned and sequenced with the organisations cloud strategy.
• Develop an overall data capture, storage, and dissemination framework and tools for business as well as other areas of the data office.
• Design and implement scalable and robust software platforms for ingesting and transforming datasets and visualizing the data insights through an interactive dashboard, using data technologies.
• Foster and environment of constantly learning to ensure that data engineering principles are spread across all areas of the data office.
• Lead the transformation of the human capital capability to ensure adaptability and agility in a fast paced and changing environment.
• Ensure appropriate succession planning is in place so as not to put the strategic objectives at risk.

Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current in order to resolve complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Ensure cost efficiency through financial and corporate governance

• Contribute to the development and implementation of fit for purpose budgets.
• Manage supplier relationships, and budgets associated with projects.

Manage quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues and team members.
• Collaborate and work with the business to deliver required service levels.
• Actively share information with other team members regarding successes, issues, trends and ideas.

Experience, knowledge & skills required

• Relevant degree in Computer Science/Engineering,
• Master’s in Business administration would be advantageous.
• 8 – 10 years’ experience in Data Engineering
• 3 – 5 years’ experience in architecting data solutions with the latest hardware and software engineering competencies.
• Strong experience in building fast, robust, effective and efficient analytics data pipelines with modern cloud development technologies covering data collection, transformation, storage and exposure 

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Job Description

We are seeking an experienced and talented Full Stack Developer to join our IWYZE team The ideal candidate should have a deep understanding of web development technologies and frameworks, with a focus on front-end and integration layer development. Additionally, proficiency in database querying and cloud services, particularly AWS, is essential.

Key Responsibilities:

Front End Development:

• Utilize Angular and Node.js to design and implement user-friendly interfaces.
• Collaborate closely with UI/UX designers to ensure seamless integration of design elements.
• Integration Layer Development: Develop integration layers using TypeScript, Node.js, Java, and Python for smooth communication between different application components. Ensure data integrity and efficient data flow. Database Proficiency:
• Demonstrate expertise in AnsiSQL to optimize database queries and ensure efficient data retrieval and manipulation.
• Maintain data integrity and security in database operations.
• AWS Cloud Expertise:Possess a strong understanding of AWS cloud services, with particular emphasis on the following services:
• AWS Lambda for serverless computing.
• AWS API Gateway for managing APIs.
• IAM Roles, Policies, and Permissions for secure access management.
• Amazon S3 for scalable storage solutions.
• VPC and SQS for network architecture and messaging.
• General comprehension of AWS cloud infrastructure components.

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Job Description

• To provide a quality investigations service, ensure containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsibility.
• Responsible for investigating vehicle accident, vehicle theft, burglary and all risk claims;
• Conduct objective, fair, thorough, unbiased and timely investigations into allegations of fraud or policy transgressions committed by clients against our company;
• Review and research evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations;
• Prepare and coordinate interviews to obtain relevant evidence and information;
• Coordinate with defense attorneys to provide deposition strategies and use law enforcement resources for assistance;
• Manage and prioritize a large and varied case load effectively and efficiently to achieve positive results.

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Job Description

• This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Role 
Description Key / Performance Areas 

Financial Advice  

•  Provides advice in line with the customer value proposition & compliance framework.  
•  Works in specific allocated markets.  
•  Works with a specific range of products.  

Personal Effectiveness   

•  Accountable for service delivery through own efforts.   
•  Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.   
•  Makes increased contributions by broadening individual skills.   
•  Collaborates effectively with others to achieve personal results.   
•  Accepts and lives the company values.  

Relationship Building  

•  Establish sound working relationships and maximises opportunities with prospective clients.  
•  Uses appropriate interpersonal and communication techniques to gain client acceptance.  

Sales/ Productivity  

•  Develops, tracks & reviews business plan to meet individual performance targets.  
•  Engages in limited prospecting. 

Requirements: Skills, Qualifications and Experience required 

•  Grade 12 (Matric).  
•  Valid Driver’s licence and Own Car  
•  FAIS Compliance  
•  Clear criminal and credit check  
•  Minimum of 3 years working experience (preferably in sales)  
•  Computer literacy (MS Word, Powerpoint and Outlook)  
•  Excellent communication skills (written and verbal)  
•  Presentations skills an added advantage  

Attributes / Competencies 

•  Client Focus   
•  Decision Making   
•  Planning & Organising  
•  Sales Ability  
•  Technical Knowledge  
•  Tenacity  

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Role overview:
This position is based in George. This is a sales management role that develops and manages a team of Financial Advisors. This role facilitates new Financial Advisers through a 24-month structured new entrant development program to up-skill and qualify them as viable, fit and proper. The Development Coach (DC) serves the dual role of line manager and coach to the Financial Advisers, with the primary focus being on the coach role (60/40). This role also contributes to the overall management/leadership of the geographical area by serving as a member of the MANCO.

Key Result Areas

• Recruitment and Selection of academy advisers
• Managing the existing business processes (i.e. conservation, outstanding business, financing, administration, and client care).
• Coaching and development of financial advisers
• Building and sustaining a productive team. 

Qualifications and Experience required

• Matric or equivalent
• Must be FAIS compliant with a certificate in Financial Planning or an equivalent qualification with 120 relevant credits at a minimum NQF level 5.
• •Must have passed RE 5 level 1, COB & CPD
• Previous experience as a Sales Manager is preferable.
• •Be accredited on all products that PFA distributes as well as accreditation on other optional products.
• Preferably 24 month’s service as a Financial Advisor.
• Have strong administrative capabilities.
• Should be comfortable in applying the sales process.
• Should be able to apply the six step financial process.
• Having difficult conversations and being assertive. 
• Coaching of others

Competencies Strategic:

• Innovation
• Customer First
• Leading with influence
• Collaboration (Relating)
• Decision Making
• Execution
• Personal Mastery

Technical /Business Competencies:

• Critical Skills and qualities
• Coaching/training/development
• People/performance management
• Planning, organising and monitoring
• Analytical thinker
• Interpersonal/communication
• Goal setting and execution
• Sales and marketing focused
• Able to motivate and inspire
• Business and financial acumen

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We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.

The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

• Responsible for the procurement of new business
• Expand sales of products and services with existing customers
• Work mainly on own leads

go to method of application »

Job Description

This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products.

The incumbent is individually accountable for achieving results through own efforts.

• Meets monthly sales targets in terms of lending, transactional banking and insurance.
• Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries in order to meet the Net Promotor Score (NPS) requirements.
• Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
• Accurately capture all client information on Summit as per loan application and supporting documentation
• Suspend or reject loan applications to be re-quoted as and when required
• Report suspicious or fraudulent loan application documents to the Branch Manager
• Explain the Loan Application Process to facilitate client understanding of the process
• Explain Terms and Conditions of Old Mutual Finance Products to clients
• Issue copy of Contract / Agreement to Client
• Print loan agreement for client’s signature
• Correct altered loan application information sent for rework and reprint for client’s signature
• Follow up on clients with 1st and 2nd missed instalments
• Meets collections and arrears targets in terms of lending products.
• Educates clients on responsible use of credit and effective money management
• Establishes a new business pipeline through internal and external marketing, lead generation and cross sell to customers to ensure the retention and acquisition of new clients.
• Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
• Facilitates intra branch referrals by building mutually beneficial relationships with other business units (i.e. Retail Mass Market, Personal Finance, Octogen etc.)
• Provides excellent face to face and telephonic service to customers.
• Project / promote the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behavior and code of conduct
• Builds sustainable relationships that enhances the brand.
• Delivers on daily production standards and adheres to service and quality standards.
• Processing of lending products and verification of the required information.

Minimum Requirements

• National Senior Certificate or; (Equivalent NQF level 4)
• Minimum of 1 years sales or service experience (preferably in the Retail, Banking & Financial Industries)

go to method of application »

Aspires to be a Financial Advisor

We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.

The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Education

• Bachelors Degree (B), High School (Grade 12) (Required)

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Job Description

This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products.

The incumbent is individually accountable for achieving results through own efforts.

• Meets monthly sales targets in terms of lending, transactional banking and insurance.
• Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries in order to meet the Net Promotor Score (NPS) requirements.
• Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
• Accurately capture all client information on Summit as per loan application and supporting documentation
• Suspend or reject loan applications to be re-quoted as and when required
• Report suspicious or fraudulent loan application documents to the Branch Manager
• Explain the Loan Application Process to facilitate client understanding of the process
• Explain Terms and Conditions of Old Mutual Finance Products to clients
• Issue copy of Contract / Agreement to Client
• Print loan agreement for client’s signature
• Correct altered loan application information sent for rework and reprint for client’s signature
• Follow up on clients with 1st and 2nd missed instalments
• Meets collections and arrears targets in terms of lending products.
• Educates clients on responsible use of credit and effective money management
• Establishes a new business pipeline through internal and external marketing, lead generation and cross sell to customers to ensure the retention and acquisition of new clients.
• Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
• Facilitates intra branch referrals by building mutually beneficial relationships with other business units (i.e. Retail Mass Market, Personal Finance, Octogen etc.)
• Provides excellent face to face and telephonic service to customers.
• Project / promote the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behavior and code of conduct
• Builds sustainable relationships that enhances the brand.
• Delivers on daily production standards and adheres to service and quality standards.
• Processing of lending products and verification of the required information.

Minimum Requirements

• National Senior Certificate or; (Equivalent NQF level 4)
• Minimum of 1 years sales or service experience (preferably in the Retail, Banking & Financial Industries)

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Job Description

This role manages a sales team and distribution strategy and is accountable for the sales targets and profitability of the team, over periods of up to a year.

The successful candidates must comply with all FAIS requirements, including the Fit and Proper requirements of Honesty and Integrity (e.g. be clear of any offence relating to fraud, dishonesty and/or any professional misconduct) as well as competence and relevant qualifications.

• Manages sales & expense budget for a sales team in a branch against set targets.  
• Responsible for distribution strategy of products within a branch.
• Accountable for local marketing.
• Identifies & creates coordinated sales opportunities.
• Responsible for external networking & relationship building with key door openers.
• Ensures delivery of customer value.
• Manages, develops, appoints & trains sales agents.
• Responsible for 15-20 Sales Agents

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Job Description

A vacancy has arisen for an Assistant Portfolio Compliance Officer within Old Mutual Investment Group. The individual will assist with the automated and/or manual processes for ensuring pre- and post-trade compliance with portfolio guidelines and restrictions in respect of client portfolios and other related matters.

Key Result Areas

• Work with the OMIG’s portfolio compliance officers, legal and operations team.
• Review, interpret, clarify and sign-off mandate guidelines and conditions.
• Assist in monitoring mandate guidelines and restrictions as well as establishing and testing automated or manual processes to facilitate this monitoring.
• Assist in coding mandate requirements and legislative rules within the automated compliance and trading system (Charles River and equivalent trading systems).
• Peer review coded rules.
• Interact with traders and portfolio managers in the evaluation and resolution of pre- or post-trade compliance breaches and queries.
• Understanding of legislation and regulations impacting OMIG client mandates, such as South African Regulation 28, CISCA BN90, Medical Aid Schemes Act Reg 30, UCITS, Namibian Unit Trust legislation, Namibian Regulation 28 legislation amongst others.
• Classify investment instruments where applicable.
• Proactively seek ways to continuously improve and refine the portfolio compliance processes.
• Compile compliance reports based on monitoring conducted.
• Resolve portfolio compliance issues and partake in meetings and discussions.
• Address ad hoc portfolio compliance queries from the business.
• Able to navigate and extract information from back-office systems.

Requirements: Skills, Qualifications and Experience required

• Bachelor's Degree, preferably BCom.
• Asset management experience is advantageous.
• Strong Excel skills are a pre-requisite.
• Experience with a portfolio compliance system (and in particular Charles River) would be a strong advantage as well as other back-office systems like infostore and Hiportfolio.

Competencies

• Communication Skills: Effective verbal and written communication skills are crucial for collaborating with various teams, explaining compliance issues, and resolving queries.
• Analytical Thinking: The ability to analyze complex data, interpret mandate guidelines, and identify potential compliance breaches is essential.
• Attention to Detail: A high level of attention to detail is necessary when reviewing and signing off on mandate guidelines, coding rules, and compiling compliance reports.
• Problem-Solving Abilities: Soft skills related to problem-solving are vital for evaluating and resolving compliance breaches, as well as addressing ad hoc queries from the business.
• Teamwork and Collaboration: The role involves working with portfolio compliance officers, legal teams, operations, traders, and portfolio managers. Strong teamwork and collaboration skills are essential.
• Adaptability: Given the dynamic nature of financial markets and regulatory changes, being adaptable is crucial for adjusting to new requirements and refining compliance processes.
• Time Management: Efficiently managing time and prioritizing tasks is important for meeting compliance deadlines and addressing portfolio compliance issues promptly.
• Customer Service Orientation: Interacting with traders and portfolio managers requires a customer service mindset to effectively resolve queries and issues.
• Continuous Learning: A willingness to stay updated on legislative changes, industry best practices, and evolving compliance standards is important for the role.
• Interpersonal Skills: Building positive relationships with colleagues, stakeholders, and clients is essential for effective communication and collaboration.
• Ethical Judgment: The role involves dealing with sensitive financial data and compliance issues, requiring a strong sense of ethical judgment and integrity.
• Proactive Approach: Taking a proactive stance in seeking ways to improve compliance processes and addressing issues before they escalate.

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Job Description

Job Details

This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.

• Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes.
• Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses.
• Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance.
• Conducts manager reviews and ensures policies, procedures and company values are adhered to in all branch operations, and that there is a compliance of processes for audit purposes and deal proactively with any non-compliance.
• Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills.
• Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently.
• Maintains branch operations through effective expense and cost management in support of branch profitability.
• Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch.
• Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively.
• Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units. Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth.

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We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.

The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

• Responsible for the procurement of new business
• Expand sales of products and services with existing customers
• Work mainly on own leads

go to method of application »

Job Description

This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts

What is a financial advisor?

The role of a financial advisor is one that demands utmost professionalism, integrity and a customer-centric approach. An accredited financial advisor commands the respect and trust of those customers who are entrusting their and their families financial futures to them.

The role calls for formal in-house training, the completion of the prescribed Regulatory exams, accreditation with the Financial Services Regulatory authority and requires continuous professional development.

As an accredited financial advisor with Old Mutual, you will represent the ideals and values to which the company has subscribed for over 175 years – Integrity, Professionalism, Customer-first, Advice led.

What is required of you?

Provide appropriate financial advice, in line with the customer’s resources and financial goals, to enable positive financial futures and protection of assets and estate.

Provide pro-active, on demand financial service and advice to customers within your allocated customer markets.

Providing relevant and appropriate financial advice, hinges on a complete understanding of the customer’s personal and financial circumstances – and their goals or dreams for the future. As such, interpersonal and communications skills in order to build solid relationships are fundamentally important.

What do we need from you?

• A Grade 12 (Matric) certificate
• FAIS compliance
• RE5 an advantage
• A valid Driver’s licence and your own car
• A clear criminal and credit check
• A minimum of 3 years working experience (preferably in sales)
• Proven computer literacy (MS Office suite)
• Excellent communication skills (written and verbal)

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Job Description

Responsible for identifying suppliers and rate negotiation / determination for specialized commodity (e.g. jewellery, electronics and quantity surveying) claims. Provide loss control analysis and solutions to mitigate any operational risk from inadequate or failed internal processes that impact on average cost per claim (ACPC). Mentor and coach identified employees to transfer knowledge and skills on specialized commodities.

Assist with specialised expertise in commodity claims

• Design and implement Standard Operating Procedure to moderate the pricing for specialised commodity claims.
• Mitigate the risk of varied costs across multiple claims in a related commodity during the claims stage to manage the ACPC.
• Assist with general enquiries in terms of listed commodities within the claims environment.
• Assist Procurement, Technical Training and Operations with the identification of trends in the Non Motor Retail business relating to the commodity.
• Work with procurement to identify appropriate suppliers to source the appropriate commodity and to mitigate the risk of varied costs across multiple claims.
•  
• Provide loss control analysis and solutions to minimise the impact on average cost per claim (ACPC)
• Responsible for developing, implementing and monitoring a risk-based program to identify, assess and mitigate any operational risks from inadequate or failed internal processes that impact on the ACPC.
• Responsible to assess specialised claims to identify and implement customised corrective measures to manage the
• impact on the ACPC.
• Analyse losses on specialised claims to identify root cause of loss, trends and emerging issues.
• Partners with sales, underwriting and surveying to provide information on risk evaluation and assessment results for specialised commodities outlining the impact on profitability of the portfolio.
• Regularly evaluates the adequacy and effectiveness of policies, procedures, processes, systems and internal controls. May identify opportunities for new products or services.
• Develops regular operational risk performance reports for senior management and risk committees, including trend analysis, recommended strategies and updates on implemented actions to mitigate identified ris

Continuous improvement to ensure effective service

• Actively participate in problem solving activities to define problems, assess current state root causes, design and test solutions, implement solutions, and sustain and continuously improve to permanently eliminate problems.
• Actively participates in continuous improvement by fully engaging in daily huddles, generating suggestions, following appropriate procedures and continuous process improvement work principles, participating in problem solving activities, and utilizing continuous improvement tools to support the work of the team.
• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures and standards.
• Operate within agreed mandates.

Quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.
• Actively promote a culture of learning and high performance culture amongst team members.

Experience, knowledge & skills required

• Bachelor degree and / or relevant certification / trade qualification.
• 8 – 10 years’ experience evaluating specialized/ electrical commodities within the insurance or retail industry.
• Must have both Mechanical and Electrical practical experience