Fresh Roles at Santam Insurance

The role

• The Santam Group is seeking to hire a Facilities Operations Manager on a permanent basis. 

What will make you successful in this role?

Facilities Management:

• Primary contact and liaison for all the Santam business units and Sanlam Facilities and Real Estate (SFRE) for all facilities management related matters
• Manage Facilities Management budgets and service level agreements
• Facilities Strategy input and operationalising for the Santam Group

Security Management

• Fire Prevention
• Occupational Health and Safety
• Waste Disposal
• Disaster Recovery Management

Third Party Contract Management

• Sanlam Facilities Management
• CBRE Outsourced Agreement Management
• Fleet Management
• Lease Renewals

Technical Management

• Installations and Management of Mechanical, Electrical, HVAC, Lifts, Alarms & detection systems and CCTV

Maintenance Management

• Building Maintenance Management
• Roads, Paths and Carparks
• Management of construction, vending, and related 3rd party subcontractors and vendors

Logistics Management

• Management of the Mail Room team.
• Logistics and Deliveries
• Co-ordination of Office moves across the Santam Group

Qualification and experience

• Minimum BSc Built Environment or Engineering or BCom or Btech
• Minimum 8 years of working experience in a similar role.
• Minimum of 5 years managerial experience
• Accounting knowledge
• ESG knowledge
• Good knowledge of SANS, National Building Regulations and OHS Act among others
• Good knowledge of various building contracts applicable to the building services industry i.e. JBCC, Procsa, etc.
• Computer literate with all Microsoft Office Packages (Projects, Word, Excel, Outlook, Powerpoint, etc.) including various maintenance management systems.
• Knowledge and experience of CAD, CMMS software among others will be advantageous.
• Professional certification in Facilities Management (e.g., SAFMA, IFMA) is advantageous.
• Drivers licence essential.

Core Competencies

• Being resilient - Contributing through others
• Collaborates - Contributing through others
• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others

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What will you do?

• Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants based in Cape Town. The insurance consultant role is focused on providing an end-to-end service and support to intermediaries

What will make you successful in this role?

This role is focused on, but not limited to.

• Contribution to the net profit and growth targets for business.
• Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
• Dealing with general insurance and policy specific enquiries.
• Analysing the request from the intermediary and providing a quotation to secure the business (conversion).
• Initiating out dials to intermediaries to discuss quotations and / or convert policies.
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books. 
• New business issuance / policy maintenance/ renewal / agri aspects of policies.
• Assisting to resolve all insurance queries within required timeframe and compliance requirements.
• Managing client expectation on expected turnaround times for submitted requests.
• Adhering to underwriting criteria and regional requirements.
• Assist with profiling the client with the best suitable product and underwriting criteria.
• Assisting in implementing solutions for improvement.
• Adhering to workforce management principles to ensure that we optimize productivity.
• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timelines; use performance manage systems to improve personal performance.
• Ensuring that business targets are met.

Qualifications and Experience

• Matric / Grade 12
• 60 FAIS credits - Commercial lines
• Minimum of 3 years’ experience in Financial Services experience - Short Term Insurance - would be advantageous
• A relevant insurance related qualification (e.g. NQF level 5) would be advantageous.
• Tertiary qualification would be advantageous  

Knowledge and Skills

• Excellent verbal and written communication skills to request information and correspond with internal / external stakeholders.
• Excellent interpersonal skills, collaborating with internal / external stakeholders.
• Conduct efficient administration.
• Optimising work processes.
• Situational adaptability.

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The role

• Santam’s Group Procurement team have x2 positions available for Contracts Officers based in Tygervalley, Cape Town.

What will you do?

• The role is responsible for implementing and maintaining procurement, service and supply contracts in line with the requirements of the relevant commodity objectives with the emphasis on contract maintenance and stakeholder management.  The Contracts Officer will be responsible for the sourcing, negotiation, awarding, administration, and overall management of contracts.  

What will make you successful in this role?

• Implementation and administration of supplier contracts within relevant structures to enable an optimum procurement environment.
• Assist the Sourcing Specialist or Procurement Manager with procurement related tasks. 
• Manage one or more commodities, commodity groups or portion of a commodity on their own (depending on ability, experience & training).

Creation and maintenance of supplier agreements:

• Draft the contract using standard wording/clauses.
• Maintain contracts including all administration such as amendment of contracts using standard wording/clauses in terms of, supplier detail changes, price changes.
• Ensure system updates occur with the relevant contract pricing terms & conditions (Business rules), and other criteria for internal and external users.
• Ensure all ongoing changes to contracts are loaded to the system.

Assist Sourcing Specialist / Procurement Manager with or be responsible for management of procurement commodities:

• Analyse and determine commodities spend and if sufficient volume or other criteria exists, initiate the sourcing process. [Business Case Analysis]
• Determine potential suppliers. [Market Scanning & Analysis]
• Drafts request for proposal (RFP) using standard wording/clauses. [system based]
• Issue and coordinate RFP process. [Initiation to completion]
• Adjudicate on RFP responses to determine most suitable suppliers.
• Test the market on a pre-determined cyclical basis by issuing further RFP documentation on existing contracted and new potential supply base whereby the full selection to contract process starts again.
• Administrating diversity of supply base and monitoring direction of spend against agreed performance targets. 
• Obtain required approval on supplier selection recommendation.
• Negotiate and award contract to preferred suppliers based on “Value” decision (dependent on signing authority).
• Manage and administrate supplier’s contract compliance in terms of Quality, Service and Price performance detail (roll up of transactional data from system and Santam Quality department).
• Ensure all ongoing changes to contracts are loaded to the procurement system.

Qualification and experience

• Matric/ Grade 12 other relevant Diploma or B. Comm Supply Chain Management. 
• Studying towards a Level 5/6 procurement qualification
• Minimum 3 years’ experience in a procurement role within financial services

Skills

• Communication (Written and Verbal): Is able to communicate clearly, enthusiastically and in an articulate manner.  
• Interpersonal Skills: Building networks and good relations: Relates to people across organisational levels and boundaries, builds networks and profitable partnerships. Show understanding of needs; is attentive and responsive; show honesty and integrity in dealing with people.
• Issue resolution: The ability to identify issues and risks and implement the relevant mitigating actions.
• Vendor management: Manage supplier relationships, developing supplier programs, and identifying continuous improvement initiatives. Tracks supplier spend and provide feedback to necessary stakeholders.
• Delivering Results and Meeting Customer Expectations
• Stakeholder relationship management 
• Networking
• Analysing and ability to identify opportunity/ challenges