Fresh Roles at Sun International

Job Purpose

• The Casino Product Specialist will be responsible for the measurement, development and management of online gaming products and tools, implementing new products and enhancing existing product offerings based on data analysis and market indicators, with the aim of promoting Sunbet as the online gaming brand of choice.
• This will include the analysis and interpretation of business intelligence tools and data, reporting on trends, piloting and testing of products and making recommendations to continuously improve casino product innovation, standards, and to deliver results.

Key Performance Areas

• Work cross-functionally to define and implement casino product roadmaps, prioritize features and execute the end-to-end product life cycle.
• Develop reporting & analysis methods/templates for the casino operations to understand product performance
• Perform data analysis on casino product performance, product spend, odds and margin analysis, customer segments and player profitability, casino promotions etc. to drive product decisions
• Analyse and diagnose product performance issues and challenges and offer a solution in line with product knowledge and business needs
• Produce weekly, monthly and quarterly reports on casino products in order to determine growth and performance of gaming
• Develop and implement action plans to boost casino performance and offers to be competitive to various casino segments
• Research, recommend and implement gaming product innovation of new technologies across the customer experience
• Work collaboratively with all customer facing functions to ensure a consistent and accurate message is provided to customers on casino products
• Quality assure and test/pilot solutions and products before delivery to business
• Collaborate with management, operations teams and compliance teams to mitigate casino operational risk
• Understand casino capabilities and customer needs and anticipate their future needs
• Monitor and review the casino gaming revenue and identify challenges that need to be addressed
• Review, measure and optimise casino promotional campaigns and bonus offers
• Communicate and monitor the effectiveness of bonusing tools on customer behaviour and adjust where relevant
• Work closely with CRM teams to identify opportunities to promote network promotions, exclusive game launches, new supplier integrations and new features introduced on the platform
• Create and present Post Campaign Analysis reports
• Collaborate with various operational teams to facilitate and monitor the integration and content release processes for new game providers
• Follow a data-driven approach to continuously monitor the performance of the gaming offering and make adjustments to the casino lobby accordingly
• Project manage marketing campaigns from concept to execution, working with marcomms teams, design, digital and operations teams
• Facilitate and maintain partnerships/relationships to support the development, refinement and implementation of products and services

Job Requirements

Education

• 3 Year Degree / Diploma in Business Management

Experience

• 8 years’ experience in product management within the gambling/online gaming industry
• Experience with online casino product offerings and the evaluation of its effectiveness in market

Skills and Knowledge

• Evaluating Analysing Information
• Innovating
• Creating & Improving
• Measuring products, risk & results
• Managing Customer & Stakeholder relationships
• Embracing Change
• Collaborating
• Taking ownership
• Strong verbal and written communication
• Knowledge of slots/casino products
• Business acumen
• Statistical skills
• Financial acumen/aptitude for numbers
• Gaming Compliance Procedures
• Proficient Computer Skills – MS Office; EGS
• Networking skills
• SLA & Contract management
• Marketing knowledge

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Job Purpose:

• The Library Technical Support Assistant is responsible for supporting the day-to-day operations of the Inclusive Disability Library established by Sunbet Cares in partnership with the Mpumalanga Department of Sports, Culture and Recreation (DCSR).
• The role provides technical and operational support to library users, including persons with disabilities, assists with the management of assistive technologies and library resources, supports inclusive learning initiatives, and ensures effective utilization of the facility.

Job Scope:

• Provide inclusive and user-friendly library services that meet the needs of all users, especially persons with disabilities
• Manage, maintain and provide guidance on assistive devices and technologies to ensure they are fully functional and effectively used
• Assist with the smooth day-to-day running of the library, including user support, circulation of materials and general administration
• Support and participate in programmes and initiatives that encourage inclusive education, digital literacy & equitable access to information
• Train and assist library users in accessing resources, using assistive technologies and navigating digital and physical library systems
• Organise, catalogue and monitor library materials and digital resources to ensure they are up to date, accessible and well-managed
• Deliver responsive technical and customer support to ensure a positive and empowering experience for all library users
• Work closely with partners such as Cares and the Mpumalanga Department of Sports, Culture and Recreation (DCSR) to support programme goals and reporting requirements
• Track library usage, assistive technology utilisation, and programme participation to inform improvements and reporting
• Plan for regular maintenance schedules, quick troubleshooting, and contingency measures when assistive technologies fail
• Uphold best practices and standards for accessibility and inclusion within the library environment
• Handle user information (especially disability-related data) with strict confidentiality and in line with data protection standards
• Ensure the library is a safe, welcoming space free from discrimination, supporting inclusion and respectful conduct
• Stay updated on new assistive technologies, inclusive education practices, and digital tools

Job Requirements

Qualification:

• Diploma in Library and Information Science or Information Management
• IT / Digital Support qualification with experience in assistive technology advantageous

Experience:

• 2-5 years’ experience in a library, education or digital learning environment
• Experience supporting assistive technologies or inclusive learning environments
• Experience collaborating with persons with disabilities is an advantage
• Knowledge of South African Sign Language
• Understanding of Braille and assistive learning tools

Behavioural Competencies:

• Communication Skills
• Empathy & Sensitivity
• Patience & Adaptability
• Problem-solving
• Customer Service Orientation
• Collaboration & Teamwork
• Initiative & Proactiveness
• Cultural Awareness & Inclusivity
• Time management & Organisation

Technical Competencies:

• Assistive Technology Proficiency
• Library Systems Management
• Basic IT Support & Troubleshooting
• Digital Literacy & E-Resources
• Accessibility Tools & Standards
• Equipment Maintenance

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Job Purpose

• The Casino Administration Clerk will be responsible to compile, capture, audit, reconcile and distribute gaming related documents from the gaming operations, count and cash desk functions on a daily basis for analysis and verification purposes, in line with legislation and regulations

Key Performance Areas

Casino Revenue Reconciliation

• Check that counted casino revenue has been correctly captured into Gaming system (EGS) and balances in the system
• Identify, investigate, and resolve any discrepancies
• Balance General Ledger to Gaming system / Recons / Statements / Source documents
• Allocate statutory requirements to relevant accounts (e.g. vat, gaming board levies)
• Conduct quality assurance on the back-up documentation
• Escalate any variances and errors identified
• Report daily on the count and any variances identified
• Conduct online adjustments
• Investigate all manual adjustments
• Respond to queries from Shared Services Centre related to gaming accounting
• Record paperwork and back back-up documentation

Casino Administration Audits

• Update internal audit documents / templates for count and cash desk functions for auditing purposes
• Communicate templates to relevant departments
• Schedule regular internal audits on data and system
• Conduct audits on both count and cash desk processes and data on a regular basis
• Conduct Slots audits - soft count, meters, jackpots
• Conduct Tables audit - fills, credits, coupons, tips, chips.
• Complete monthly count of cards, playing cards, layouts etc. for OE usage calculations.
• Conduct numbered stationery audit monthly
• Conduct MVG merchandise audits 
• Conduct online investigations, identifying and escalating any suspicious transactions as per legislated requirements
• Conduct ACM (CAIONS) Audit - reconcile between ART client and SDS, removals and loadings.
• Conduct Cage Audit - reconcile the Cage recon to paperwork.
• Make recommendations to address problem areas and put in place measures to avoid loss of company revenue

Job Requirements

Education

• Grade 12 with maths numeracy
• Basic bookkeeping certificate 

Experience

• Minimum of 1 year experience in gaming and / or auditing
• Experience working with accounting or casino management systems 

Skills and Knowledge

Core behavioural competencies

• Analytical skills
• Attention to detail
• Working with information (agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Clerical Administration skills 
• Problem Solving

Technical / proficiency competencies

• Corporate & gaming industry knowledge
• Cashiering knowledge
• Count Knowledge
• Gaming Regulations
• Written and verbal communication skills
• Casino Management Systems
• Proficiency in MS Office Suite
• Knowledge of EGS is an advantage
• Strong numerical skills
• High level of personal integrity
• Auditing knowledge and methodology