Library Technical Support Assistant at Sun International

Job Purpose:

• The Library Technical Support Assistant is responsible for supporting the day-to-day operations of the Inclusive Disability Library established by Sunbet Cares in partnership with the Mpumalanga Department of Sports, Culture and Recreation (DCSR).
• The role provides technical and operational support to library users, including persons with disabilities, assists with the management of assistive technologies and library resources, supports inclusive learning initiatives, and ensures effective utilization of the facility.

Job Scope:

• Provide inclusive and user-friendly library services that meet the needs of all users, especially persons with disabilities
• Manage, maintain and provide guidance on assistive devices and technologies to ensure they are fully functional and effectively used
• Assist with the smooth day-to-day running of the library, including user support, circulation of materials and general administration
• Support and participate in programmes and initiatives that encourage inclusive education, digital literacy & equitable access to information
• Train and assist library users in accessing resources, using assistive technologies and navigating digital and physical library systems
• Organise, catalogue and monitor library materials and digital resources to ensure they are up to date, accessible and well-managed
• Deliver responsive technical and customer support to ensure a positive and empowering experience for all library users
• Work closely with partners such as Cares and the Mpumalanga Department of Sports, Culture and Recreation (DCSR) to support programme goals and reporting requirements
• Track library usage, assistive technology utilisation, and programme participation to inform improvements and reporting
• Plan for regular maintenance schedules, quick troubleshooting, and contingency measures when assistive technologies fail
• Uphold best practices and standards for accessibility and inclusion within the library environment
• Handle user information (especially disability-related data) with strict confidentiality and in line with data protection standards
• Ensure the library is a safe, welcoming space free from discrimination, supporting inclusion and respectful conduct
• Stay updated on new assistive technologies, inclusive education practices, and digital tools

Job Requirements

Qualification:

• Diploma in Library and Information Science or Information Management
• IT / Digital Support qualification with experience in assistive technology advantageous

Experience:

• 2-5 years’ experience in a library, education or digital learning environment
• Experience supporting assistive technologies or inclusive learning environments
• Experience collaborating with persons with disabilities is an advantage
• Knowledge of South African Sign Language
• Understanding of Braille and assistive learning tools

Behavioural Competencies:

• Communication Skills
• Empathy & Sensitivity
• Patience & Adaptability
• Problem-solving
• Customer Service Orientation
• Collaboration & Teamwork
• Initiative & Proactiveness
• Cultural Awareness & Inclusivity
• Time management & Organisation

Technical Competencies:

• Assistive Technology Proficiency
• Library Systems Management
• Basic IT Support & Troubleshooting
• Digital Literacy & E-Resources
• Accessibility Tools & Standards
• Equipment Maintenance