Fresh Vacancies at Discovery Limited

Key Purpose

To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.

To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Competencies and Skills

Behavioural Competencies

• Following instruction and procedures (Self-development)
• Analysing  (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

Knowledge

• Anatomy and Physiology

Skills

• Time Management
• Verbal and written communication
• Working under pressure

Personal Attribute and Skills:

• Customer Centric
• Able to work during international business hours (UK Time zone)

Education and Experience

Education:

• Matric
• South African  accredited Clinical Qualification

Experience

• At least 6 months working experience in a customer services or clinical environment

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Key Purpose

The core purpose of this role is for the individual to take a technical lead within the PAAS team, demonstrating the ability to run and support the other team members as well as our customers at a senior level. Focusing on solving complex problems and finding solutions for new and unsolved issues.

Areas of responsibility may include but not limited to

Strategic Objectives:

• Provides input into strategic objectives for Platform as a Service with regards to one or two platform services, whether it be on-premises or in the cloud.

People Leadership:

• Liberate the best in people. Support the team and departmental objectives, delivering a high standard of results and accountability. Support and coach the other team members while supporting the team manager to achieve the team’s goals.

Operational Excellence:

• Drive operational metrics as set for the team and help maintain and improve all metrics while focusing on delivering the highest standards.

Service Availability:

• Ensure the reliability and availability of one to two platform services on-premise and in the cloud by ensuring that operational metrics are monitored.

Technical Leadership:

• Demonstrate technical leadership to his or her fellow team mates as well as support to the team manager. Keeps abreast of technological advancements impacting the platform services of the team.

Execution / Project Delivery:

• Drives the successful delivery of medium sized projects, with impact to the team or department, or multiple smaller projects for the team, within the agreed, communicated timelines and budget.

Business Astuteness and Prudence:

• Support the teams mandate to work within the allowed budget by optimizing where possible.

Customer Experience:

• Monitor metrics and work closely with our customers to improve the customer experience of the platform services for the team.

Vendor Engagement:

• Work with vendor Technical Account Managers and Solution Architects to uplift the stability and effectiveness of the supported platforms.

Technical skills

• Deep technical skill in supporting the core platform that support the services offered. The ability to own complex problems and drive to resolution
• Strong technical skills with the ability to support a team of technical resources to achieve team and departmental goals
• Strong analytical and problem-solving capabilities
• Demonstrated ability in people relationships, risk management, project management and change management across all platform services or products and typically within a single team.
• Good Communication and interpersonal skills, dealing with people at Specialist level and below
• Good cross-functional collaboration skills and relationship building skills
• Ability to achieve results in supporting large-scale projects impacting multiple teams in the department or multiple smaller projects within a team context
• Strong Customer Focus
• Ability to prioritize in a complex fast-paced environment

Education and Experience

• Completed Matric
• At least 3 years of IT experience in a technical support role.

One of the following:

• Working within a team that provision, maintain and operate Platform Services which may include virtualization through VMWare or Cloud Services in AWS and/or Azure, or Containerization
• Working with a team utilizing VMWare virtualization, automation, logging, networking, storage or cloud management products
• Working with a team utilising and operating services in AWS
• Exposure to Kubernetes and Public cloud services like AWS
• VMWare or similar Associate level Qualification in Virtualization, Automation, Networking, Operating Systems, Storage or DevOps
• AWS or similar Associate level Qualification in Solutions Architecture, SysAdmin, DevOps, Security or networking
• VMWare certification in virtualization, networking, storage, operations, automation, security and/or containerization (Advantageous)
• AWS Associate and/or professional level certification in solutions architecture, systems administration, DevOps, security and/or networking (Advantageous)
• ITIL Certification (Advantageous)

go to method of application »

Key Purpose

To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.

To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Competencies and Skills

Behavioural Competencies

• Following instruction and procedures (Self-development)
• Analysing  (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

Knowledge

• Anatomy and Physiology

Skills

• Time Management
• Verbal and written communication

Personal Attribute and Skills:

• Customer Centric
• Knowledge of Anatomy and Physiology
• Time Management

Education and Experience

Education:

• Matric
• South African  accredited Clinical Qualification

Experience

• At least 6 months working experience in a customer services or clinical environment

go to method of application »

Personal Attributes and skills:

• Strong Customer focus
• Networking skills
• Able to work autonomously.
• Strong Planning and organisational skills

Experience Required:

• NQF 5 industry recognized qualification (minimum of 120 credits)
• RE 5 (preferrable but not essential)
• No previous financial planning experience necessary but will be beneficial.

Important Information about the Role:

• Own vehicle essential
• Full product training & financial planning training offered.
• Ongoing support and assistance from business development managers.
• Be willing to be part of a team
• Training allowance offered during first two months.
• Commission only & incentives paid on targets reached.
• Full employee benefits – group life, income protection & pension / provident offered.

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Key Purpose 

• The key purpose of this role is to play an integral part in developing strong and positive relationships with our Health Professionals.  
• Implementation and delivery of initiatives that will provide the Health Professional with an escalated and specialised touch, whenever they interact with Discovery.  

Key Outputs 

The successful applicant will be responsible for but not limited to the following job functions: 

• Drive positive sentiment through relationship building and extensive networking with influential Healthcare Professionals within their region and owning the sentiment beginning to end. 
• Engaging with Healthcare Professionals to implement the strategic objectives identified 
• Managing the implementation of projects to achieve defined objectives and to provide reports on the progress, impact and sentiment. 
• Monitoring and analyzing performance of projects that have been implemented as well as  issue identification and robust resolution in supporting the environment  
• Identifying opportunities that will enhance the service delivery to Health Professional and Practice Managers 
• Recognizing and managing risk and potential threats, then providing solutions to address these and identifying areas for improvement 

Internal networking  

• Maintaining and growing uptake of various networks and payment arrangements  
• Resolve and own escalations within region 

Personal skills and attributes 

• Customer Services 
• Communication Skills 
• Interpersonal relationship skills 
• Project Management skills 
• Ability to deal with people at all levels 
• Strong presentation skills 
• Ability to negotiate and debate 
• Ability to work independently 
• Influence and persuasion skills 
• Excellent verbal and written communication skills 
• Ability to gather and analyse relevant information 
• Microsoft office 

Education and Experience 

Essential 

• A minimum of eight years working experience of which at least two years should be in account management 
• Experience either in Healthcare /Pharmaceutical industry/Financial Services or related industries 
• Microsoft Office  

Advantageous 

• Would preferably have dealt with large Corporate clients at Senior level 
• Tertiary Education/NQF7 (Life Sciences or Clinical-HP) 
• Knowledge of discovery products 
• 3-4 years’ customer service experience 
• Discovery Health Processes 

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Job Purpose

Training of Financial Advisors, Broker Consultants, and Independent Financial Advisers through first level initial support, through to development and ongoing proficiency training sessions. This role involves partnering with key stakeholders to proactively identify learning requirements aligned to franchises/business objectives.

Key Outputs may include but are not limited to:

• Conduct regular financial planning, practice management, product/systems and where relevant, human skills training sessions to Financial Advisors, Broker Consultants, IFA’s and any other necessary sales and distribution roles
• Conduct business needs analysis to determine training requirements to drive business and individual (DFc,BCs, DCs) performance
• Conduct research, develop and implement advanced fit for purpose workshops or training programs aligned to business requirements.
• Managing of stakeholders at all levels to support and deliver on Franchise/Business unit specific learning requirements
• Monitor and evaluate the effectiveness of training to ensure optimal learning and development
• Provide mentoring and coaching to team members within the Division
• Consider strategic alignment when co-creating learning solutions with the business area(s) ensuring the future learning needs of the business are met.
• Drive innovative and disruptive learning experiences, incorporating industry leading best practice, to enable the salesforce to meet the changing business priorities and challenges in terms of future skills and capabilities.
• Ensures continuous development of knowledge and skills related to products, financial planning and incorporates this into learning interventions
• Develop professional internal and external collaborative relationships to ensure that the business needs are constantly met, and continuous feedback is provided.
• Monitor, track and evaluate the success of learning initiatives/deliverables and recommend improvements to enable successful business solutioning/execution
• Analyse local and international trends, using insights to support the forecasting of future changes in the Financial Services industry.
• Use expert knowledge of learning principles to ensure that learning relevant, retained, and fit for purpose
• Maintain a high level tech and facilitation skill, both the physical and virtual classroom
• Travel as and when required to conduct the training

Experience:

• 3 - 4 years experience in Learning & Development 
• Knowledge of Adult learning principles
• Extensive experience in Facilitation
• Financial planning and soft skills/ sales skills knowledge and experience in a learning context
• 2 years experience with dealing with complex projects ( end -to-end)
• Related BCOM degree
• CFP qualification NQF 6 financial planning qualification will be considered if additional experience is present
• Training qualification (Train The Trainer or ETDP)

Competencies:

• Passion for financial planning and the financial services industry
• Continuously gains ongoing knowledge about products and financial planning to operate on an expert level
• Takes initiative and works under own direction
• Takes responsibility for actions, projects and people
• Motivates and empowers others
• Upholds ethics and values; demonstrates integrity.
• Easily establishes good relationships with customers and relates well to people at all levels.
• Gains clear agreement and commitment from others by persuading,
• Consistently achieves all goals.
• Works hard and puts in longer hours when it is necessary.  
• Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations.
• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively are essential components of this role.
• Assertiveness coupled with flexibility and adaptability.
• A quality orientation with acute attention to detail.
• Retain a formal and professional manner.
• Well organised
• Excellent facilitation skills
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Makes rational judgments from the available information and analysis.
• Probes for further information or greater understanding of a problem.