Fresh Vacancies at RMB - Rand Merchant Bank

Job Description

To act as a intermediary distribution professional by marketing investment products to financial advisors and wealth managers to ensure growth in business assets under management

• Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
• Produce or review budget reports to make sure they accurately reflect work activity
• Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements
• Escalate potential budget risks that may lead to increased costs or financial losses
• Present work proposals on planned activities that will require financial resources
• Allocate and approves expenditure
• Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
• Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities
• Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self service options across client base
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support

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Job Description

To provide a comprehensive and effective secretarial support role to the relevant managers and teams

​Stakeholder relationship management

• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
• Anticipates consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems, queries and complaints
• Adapt communication styles to meet the needs of different audiences

Diary management and coordination

• Schedule appointments for immediate managers and teams, ensure there are no diary clashes and that everyone knows where they need to be and when
• Co-ordinate refreshments, lunches, etc. for manager(s), teams, clients, workshops and events
• Plan ahead to schedule recurring events
• Screen and respond to both calls and emails, escalating to management where necessary
• Maintain confidentiality
• Demonstrate assertiveness when necessary when prioritizing demands, recognizing when situations require flexibility and sensitive handling
• Co-ordinate client-facing functions
• Co-ordinate staff functions

Travel coordination

• Co-ordinate all local and international travel arrangements for staff
• Plan ahead and ensure that Visas. Flights and accommodation are booked well in advance
• Assist the team in obtaining the relevant vaccinations and medications from the travel clinic when required
• Demonstrate assertiveness when necessary when prioritizing demands, recognizing when situations require flexibility and sensitive handling

Secretarial support

• Provide comprehensive secretarial services to manager(s) and team, including logging fault calls, printing, scanning, typing, graphic presentations and filing
• Draw up agendas and ensure they are effectively distributed
• Prepare and distribute relevant documentation
• Ensure all communications are clear, concise, complete, free of errors and delivered on time
• As per the updated distribution list, ensure relevant people receive management information within agreed deadlines
• Ensure files are kept in order and easily accessible
• Manage the team's generic presentation and bios and ensure that they are kept  updated

Office administration

• Support and assist business as required, for example
• Assisting the finance department with the processing of invoices and credit card expense claims
• Assisting with verification and authorisation of invoices
• Co-ordinating ordering of stationery, coffee, water, paper for the photocopies, newspaper subscriptions, etc
• Co-ordinating ordering refreshments for meetings
• Routing / escalating/resolving queries as required
• Assist Human Capital with the loading of mobile and data requirements for new employees

Management of ad hoc requests and projects

• As required, take responsibility for any request/project requested y management and/or the team

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Job Description

To ensure professional judgment is applied in the giving of legal advice and opinions on all legal and commercial aspects applicable to transactions for investment banking transactions including but not limited to ensuring that accurate and timely management of financial transactions and responses/opinions are provided to colleagues and external stakeholders; namely transactors, credit, external attorneys/ firms, regulatory bodies, transaction management and banking clients.

To conduct continued research into various aspects of the laws, industry best practice and regulatory framework impacting the legal viability of the transactions being considered and appraising all stakeholders accordingly. The Legal Advisor is accountable for providing legal advice on moderate to complex legal matters and identifying and managing the legal risk associated with such transactions.

• Structure, implement, and project manage banking transactions including but not limited to preference share funding, acquisition funding (leverage buy out, management buy out, share purchases), fund gearing, term funding (working capital, growth capital, Holdco funding, Opco funding)
• To advise on how best to legally structure the various funding facilities, including but not limited to, taking of security.
• Advising the bank on the legal aspects of transactions as well as continued research into various aspects of the law and regulatory framework impacting the legal viability of the transactions
• Provide highly specialized legal advice or support in relation to the client and the terms and conditions related to the transaction being successfully completed
• Identifying and liaising with external attorneys to prepare the necessary documentation, reviewing these and negotiating with the client and their legal representatives to finalize the agreements
• Provide legal specialist advice on/in the operational aspects pertaining to these product offerings, including opinions and guidance on the investment parameters applicable in such contexts
• Ensure compliance with internal legal and other procedures and policies;
• Negotiating and drafting term sheets,  agreements, pertaining to transactions,
• Provide legal advice and support within this context includes the following legal services, technical analysis and application of legal and commercial principles to transactions;
• Perform drafting and reviewing of applicable documentation and agreements;
• Developing and maintaining relationships with internal stakeholders and providers of legal services (including, external legal counsels, and other key stakeholders);
• Staying up to date with all developments in the law, regulation, industry, and best practice in the relevant area of specialist legal practice;
• Identify, monitor, report and minimize potential legal, reputational, and associated operational risks;
• Develop, encourage and nurture collaborative relationships across business areas and across the group.
• Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
• Participate in planned activities that are appropriate for own and employee development

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Job Description

• To take full accountability for delivering value to business in accordance with their specific requirements whilst adhering to the organisations architectural standards and guidelines across technology tiers and or products
• Understanding integration requirements underpinning application requirements
• Deliver technical solutions to business requirements, within the provided timelines, frameworks and guidelines
• Review detailed integration functional design to ensure that they conform to "as-designed integration architecture"
• Planning and executing data conversion activities (e.g., test data)
• Project progress reporting to team leader and management
• Managing Integration risk and project deliverables Prepare Integration architecture and design documents for review by the Project / Technical Architect and the bank s Enterprise Integration Architecture Forum Automation of regression test packs for Integration components, in line with agreed testing frameworks and standards
• Provide production development support on a roster basis

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Job Description

To manage the development of innovative product solutions for all identified segments and ensure that existing products and solutions are effectively delivered and provide organisation and client value

To manage and facilitiate the product development process from concept through to product launch, maintaining a focus on identifying and meeting market requirements and achieving corporate business and product objectives

• Initiate dialogue to build professional working relationships with all stakeholders displaying excellent abilities to listen, advise, influence, negotiate and present at all levels
• Lead and facilitate difficult conflict situations into consensual agreements
• Integrate opinions and information provided by various sources to make strategic decisions
• Adapt communication styles to meet the needs of different audiences
• Continually scan the industry to identify opportunities to create strategic partnerships with key individuals and bodies
• Establish and maintain product pricing governance and compliance frameworks with due consideration of market trends and including assessments regarding settlement risks credit and capital utilisation
• Engage in pricing in collaboration with the relevant segments or coverage teams
• Monitor product cost structures and market penetration versus the cost of product delivery
• Improve efficiencies to reduce operational risks and cost to serve
• Ensure adherence to compliance requirements and that the team is competent and updated on compliance risk and process training
• Develop risk mitigation strategies within area of responsibility
• Monitor track and analyse error rates loss events and service failures to implement risk mitigation strategies
• Continuously collaborate with Legal Risk Compliance and Fraud
• Deploy and manage a proactive and disciplined product management approach including identifying new product offerings, gathering market requirements, determining business-case and feasibility, ccoping and defining new products at high level, evangelising new products within the company, building product roadmaps working to a critical path and ensuring all products are produced on schedule
• Ensuring products are within price margins and up to standard
• Take into considerations various factors that influence the product lifecycle
• Engage in product differentiation and detailed product planning
• Acquire data information knowledge and business intelligence
• Assess internal end-to-end product processes effectiveness regulatory economic political and social drivers across multiple jurisdictions
• Interpret the intelligence acquired for value creation
• Identify new opportunities through understanding the impact of the environment on the current and future product competitiveness
• Develop innovative product solutions and new processes procedures and services, or enhancements to existing products
• Select appropriate channels through which products or functionality will be delivered
• Scope the high level product requirements for those channels
• Source product or product capabilities from other business units within FirstRand or from their participles to include these in RMB CBs value proposition to clients where applicable
• Provide input into marketing training and process documentation
• Initiate and develop marketing strategies in close collaboration with a centralised marketing function, the sales team and other relevant stakeholders
• Define and document the detailed product implementation roadmap
• Create Business Requirement Specifications work requests etc.
• Scope and define new products and enhancements at a detailed level with relevant stakeholder engagement
• Ensure that deliverables are produced on schedule working within a critical path
• Take full responsibility for performance management of all direct reports managing their performance in relation to quality standards and agreed benchmarks and objectives focusing on all aspects of sound people management
• Engage in recruitment development, performance management, remuneration and rewards, career path planning, on the job training, coaching, and mentoring
• Ensure appropriate levels of management and accountability
• Motivate, delegate, and empower appropriately, enabling direct reports to take responsibility and display appropriate creativity and initiative
• Work with the team to actively grow their skills and lead them in operational excellence

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Job Description

To support front office teams with confirmations, settlements and reconciliations across the various product sets.

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
• Identify and escalates potential risks that may lead to increased costs.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly.
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements
• and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements.
• Meet set turnaround times while ensuring own availability, reliability and accuracy.
• Propose improvements on internal processes that impacts service levels and customer satisfaction within
• area of accountability.
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help
• improve customer service.
• Establish relationships with relevant individuals and departments to deliver on work expectations.
• Adhere to relevant service level agreements to build trust in the relationship.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with
• compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Provide timeous reports on operations, performance and audit findings.
• Report on transactional activity progression within set guidelines to provide timely information for decision
• making in area of accountability.
• Display attention to detail in checking instructions and ensuring trades are booked correctly on source systems.
• Monitor exceptions on confirmations that have been electronically generated.
• Ensure confirmation processing is within KRI deadlines.
• Monitor and follow-up outstanding confirmations in line with specific business requirements.
• Following stakeholder confirmation, perform settlements.
• Display accuracy and attention to detail in ensuring settlements are correctly processed in line with
• minimum standards.
• Monitor system alerts to confirm that settlements occurred successfully.
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders requirements are delivered Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
• Anticipates consequences and adapts problem solving based on continual feedback Act speedily to resolve problems, queries and complaints.
• Adapt communication styles to meet the needs of different audiences.
• Analyse previous day's Exception Report and attend to any open items Investigate and resolve open exception items and escalate to relevant stakeholder(s) for resolution.
• Understand process flows in order to identify which systems are causing mismatches Liaise with clients, BT and or Dealers to resolve discrepancies, bugs and general issues.
• Seek out regular performance feedback and put actions in place to improve and enhance performance.
• Identify activities to address own development gaps.
• Create own personal development plan and review plan with team leader or manager.
• Understand which competencies and skills are required to be mastered to ensure personal development and performance.
• Keep abreast of learning opportunities, changing products and trends.
• Contribute to teamwork and inclusivity by working together to achieve team goals.
• Value individual contributions and respects diversity in the team.
• Share information and knowledge that benefits the team.