Hospitality Vacancies at Newmark Hotels

Key Responsibilities

• Develop brand strategy for Newmark and for each of its individual properties.
• Developing, implementing, and monitoring brand standards and usage guidelines in conjunction with Head of Marketing, to make sure there is consistency across all marketing channels.
• Consistently monitoring brand identity
• Compiling a brand positioning and road map, ensuring that all stakeholders and marketing team adhere and deliver on this.
• In collaboration with the Head of Marketing compile brand campaigns, ensuring all deadlines are adhered to.
• Measure and report on marketing and campaign results
• Oversee the Graphic designers and copy writing to ensure that the team members are working optimally and to the best of their ability to produce the required outcomes for the company.
• Develop annual marketing calendar incorporating events, occasional campaigns etc.
• Work very closely with the in-house marketing team, social media coordinators and designers on the briefing in of campaigns, all creative and copy right down to final approval etc.
• Ensure all stakeholders are delivering to the marketing calendar (marketing team and design)
• Maintain and develop relationships with brand influencers and ambassadors.
• Drive brand equity and ensure consistency across all brand touch points.
• Previous experience with hotels, lodges, and resorts advantageous
• Excellent written communication skills
• Excellent attention to detail
• Excellent Planning and Organisational skills
• Strong proof reading and copywriting skills 

Key Requirements

• 5-8 years in a Brand Manager or Marketing role.
• Relevant technical expertise in Marketing and Brand Building
• Proficient in Microsoft Office Suite
• Experience with managing a team
• Accurate with high attention to detail, analytical skills and critical thinking ability to identify potential issues.
• Strong data management and multitasking ability to manage high volumes of work in a fast-paced work environment.
• Ability to withstand pressure and meet deadlines within a specified timeframe.
• Ability to work independently as well as within multiple teams to drive projects to completion

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SKILLS AND KNOWLEDGE REQUIRED

• 1 – 2 years experience in Social Media management
• Previous experience with hotels, lodges, and resorts advantageous
• Marketing or Media diploma/ equivalent preferable
• Ability to work in a pressurized environment.
• Excellent written communication skills
• Excellent attention to detail
• Excellent Planning and Organisational skills
• Computer Literacy: Microsoft Word & Excel, Social Media Scheduling platforms, and design programs advantageous
• Strong copywriting skills – the ability to write for a digital audience.
• Must be able to work in a team or independently. 

KEY RESPONSIBILITIES

• Posting/Scheduling content across social media accounts
• Write copy for social media posts across all channels i.e., Instagram, Facebook, and LinkedIn
• Communicate with followers, respond to DM’s and comments promptly, and monitor customer reviews.
• Being on top of the latest social media trends
• Weekly content creation i.e. reels and stories
• Update social media elements across all channels on a monthly basis.
• Assist the Digital Content Manager with creating campaign-specific content for social media channels
• Work with a graphic designer to create elements for social media channels i.e. Banners, stories and digital adverts
• Assist the Digital Content Manager with influencer partnerships and brand collaborations across all channels

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DUTIES & RESPONSIBILITIES

• Making reservations for the Hotel and preparing rate proposals.
• Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
• Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
• Up-selling, when appropriate, by informing guests of special packages, or higher room category.
• Assist & maintain an efficient administration system within the department.
• Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
• You may be required to manage room blocks and all sizes of group bookings.
• Actively endeavor to seek and resolve guest complaints, where possible, exercise judgment and escalate it to the manager.
• Inform other departments and follow up with regards to special instructions/facilities.
• Establish and quote rates within the limits of the authorized rates negotiation procedure.
• Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
• Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
• Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
• Report any rate, system discrepancy to the Reservations Manager and all overbookings.
• Escalate all complaints.
• Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
• Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
• Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
• Ensure accurate and detailed capturing of bookings.
• Manage any guest feedback to necessary department.
• Check and respond to all emails within required time policy.
• Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
• Ensure reservations vouchers have been recorded and allocated correctly.
• Attend training when required.
• Manage the OTA extranet.
• Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
• Suitably attired for work at all times.

COMPETENCIES

• Strong Opera Skills
• Microsoft Office Skills
• High communication skills, verbal and written
• OTA – responses
• Attention to Detail
   

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DUTIES AND RESPONSIBILITIES

• A Chef de Partie runs a specific section in a kitchen, and report to the Sous Chef.
• The role is made up of many varying responsibilities including preparing, cooking, and presenting high quality dishes within the speciality section. 
• You are responsible for creating an exceptional culinary experience for the guests through preparation, cooking and food presentation. 
• To ensure that mise en place requirements are planned, actioned, and handed over in accordance with SOP. 
• Orders adequate supplies for own section and set up is in place for section. 
• Supervises the proper set-up of each item on menus and insures their readiness.
• Works with Chefs to ensure seasoning, portions, and appearance of food.
• Stores excess food properly to avoid wastage.
• Ensures that food from own section is delivered on time.
• Follows proper safety, hygiene, and sanitation practices Ensures readiness and makes priorities in case of last-minute changes to reservations.
• Maintains an exact record of preparation, and presentation specifications of all dishes produced in the section in a file which is kept at the section at all times for reference.
• Confers closely with the Sous Chef and takes every opportunity to become familiar with all aspects of his or her position, in order to be ready to fill in whenever required.
• Co-ordinates job tasks with staff in own section.
• Helps employees to achieve optimum quality.
• Knows how to follow applicable laws regarding food safety and sanitation

CORE COMPETENCIES

• Basic knowledge of all sections.
• Ability to work under supervision of a limited range.
• Ability to produce good quality food.
• Understanding of health and safety.
• Understanding of basic food hygiene practices.
• Good oral communication.
• Commitment to quality.
• Multitasking.
• Attention to detail.
• Cleanliness.
• Time management.
• Organization.
• Interpersonal skills.
• Excellent use of various cooking methods, ingredients, equipment, tools and processes.
   

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DUTIES AND RESPONSIBILITIES:

• Conducting of Safari related activities
• Hosting
• Involvement in Junior Conservationists program
• Strive to further education-level up
• Morning,afternoon,night drives,family drives,activities,walks
• Help out where needed as reasonably requested from time to time
• Help in conservation/Reserve related activities
• Helping out at the Junior conservationists’ program
• Respect
• Looking after equipment
• Make sure vehicle is always clean

CORE COMPETENCIES:

• Minimum FGASA level 1(NQF2)
• Valid First Aid Certification
• Valid PDP license
• Great organisational skills
• Mature nature

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GENERAL

• Teamwork and communication are vital.
• By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed the guests’ expectations.
• The highest level of courtesy is expected – be friendly, interactive, efficient and organised as well as well presented, tidy and professional.
• Reception is the central hub of information for the lodge. You must be able to assist guests with general enquiries relating to all services offered at the lodge.
• Ensure smooth flow of information to other departments and ensure guest’s requests are met.

DUTIES

• Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards.
• Check-out of guests: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave
• Contacting guests x nr of days before they arrive, if necessary, and obtain important information such as dietary requirements, bed setups, special occasions etc.
• Daily update of the day sheet during the day, if necessary, with updated F&B or room information
• Retrieving all the necessary information from Opera to complete the day sheet for the next day
• Check and respond to all emails pertaining to reception enquiries, and forward enquiries relating to other departments to the relevant HOD Review reservations, and escalate any issues raised
• Complete courtesy calls
• Complete daily checklists