Receptionist (Qwabi Private Game Reserve) at Newmark Hotels

GENERAL

• Teamwork and communication are vital.
• By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed the guests’ expectations.
• The highest level of courtesy is expected – be friendly, interactive, efficient and organised as well as well presented, tidy and professional.
• Reception is the central hub of information for the lodge. You must be able to assist guests with general enquiries relating to all services offered at the lodge.
• Ensure smooth flow of information to other departments and ensure guest’s requests are met.

DUTIES

• Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards.
• Check-out of guests: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave
• Contacting guests x nr of days before they arrive, if necessary, and obtain important information such as dietary requirements, bed setups, special occasions etc.
• Daily update of the day sheet during the day, if necessary, with updated F&B or room information
• Retrieving all the necessary information from Opera to complete the day sheet for the next day
• Check and respond to all emails pertaining to reception enquiries, and forward enquiries relating to other departments to the relevant HOD Review reservations, and escalate any issues raised
• Complete courtesy calls
• Complete daily checklists