Our journey started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 1,000+ talented and exceptional people at the forefront of the vast and competitive world.
Betway has become ingrained in African soil, having set down early roots in markets such as Ghana and South Africa. From there, Betway has weaved its way across the landscape, incorporating regions in East, West and Southern Africa.
This growth also shows no signs of slowing, as Betway continues to be embraced by fans of sports betting in more and more African regions.
Read more about this company
- As an Operations Excellence Analyst you’ll be identifying inefficiencies, driving process improvements, and enabling strategic initiatives across functions and regions.
What you’ll be doing
As part of your role, your responsibilities will include:
- Analyse business processes and operational gaps to identify inefficiencies and improvement opportunities
- Conduct root cause analysis and lead continuous improvement initiatives to reduce friction and enhance customer experience
- Map and optimise workflows to improve service delivery and operational effectiveness
- Coordinate and support strategic projects from planning through execution, ensuring timely delivery and stakeholder alignment
- Collaborate with internal teams to ensure tools and solutions are delivered according to business requirements and timelines
- Support testing phases including quality assurance, UAT, and post-implementation validation
- Track progress, manage dependencies, monitor risks, and communicate updates and changes to relevant stakeholders
- Build and maintain strong relationships with key vendors, ensuring a clear understanding of their tools and capabilities
- Understand country-specific needs and ensure correct tools, products, and processes are implemented to support local requirements and compliance
- Provide data-driven insights through transformation, visualisation, and analysis to support strategic decision-making
- Stay informed on regulatory, technological, and industry developments to maintain best-in-class practices
- Provide benchmarking analysis, trend identification, and strategic recommendations
- Collaborate with stakeholders to define and prioritize business needs and facilitate workshops to drive alignment
- Monitor and report on performance metrics and improvement outcomes
- Maintain documentation, track milestones, and manage change requests
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Experience in operations within online betting, iGaming, or other regulated digital businesses
- Strong business analysis capabilities including process mapping, requirement gathering, and identifying root causes
- Proven analytical and problem-solving skills with a process-driven mindset and continuous improvement experience
- Experience in project coordination and managing multiple initiatives across cross-functional teams, with a track record of delivering on time and within scope
- Ability to manage stakeholder relationships, drive alignment, and collaborate effectively across compliance-heavy environments
- Proficiency in data analysis, visualization, and reporting using tools such as Excel, Power BI, Microsoft Office Suite (Word, Project, PowerPoint), Jira, Confluence, and other project and data platforms to support analysis and delivery.
- Understanding of testing and QA processes including UAT and post-implementation validation
- Knowledge of regulatory frameworks and operational compliance standards, including AML, KYC, Fraud, and Responsible Gambling
- Ability to manage vendor relationships and understand technical tool capabilities
- Adaptability to support country-specific needs and ensure successful localized implementation
- Familiarity with IT systems and processes for storing, sharing, and retrieving organizational information
- Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- High attention to detail, accountability, and resilience in fast-paced, high-volume environments
- Demonstrated ability to deliver high-quality outputs and maintain effectiveness in dynamic situations
- Customer-first mindset with a strong focus on enhancing the player journey
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
go to method of application »
- As a Contact Centre Agent, you’ll be supporting the delivery of high-quality service to our clients. This will help us excel at delivering the best customer experience to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Providing world-class service to all of our players
- Responding to all incoming player queries, via all contact mediums including but not limited to: calls, live chat, e-mail, WhatsApp
- Strive for ‘first-contact-resolution’ on all customer queries
- Ensuring that all communication and volume received during their respective shift is dealt with in the required timeframe and manner
- Ensuring that any and all communication with our players is of the required standard and expected quality
- Follow company policies and procedures to ensure the retention of all players
- Completing assigned outbound tasks within the required time frame
- Liaising with the Senior Agents/Floor Managers to hand over player related issues
- Monitoring internal systems and informing the Floor Manager on duty if these are not operating, or responding, correctly
- Enhancing/improving player /customer experience and relationships
- Keeping their finger on the pulse of player experience and communication, liaising with Senior Agents / Floor Managers offering insights and improvements that can be implemented based on player experience
- Performing consistent customer service competitor analysis in order to offer insight and opinion on how the business can improve its services to our players
- Continued self-improvement through ensuring up skilling and training is requested when the need arises
- Correctly escalating queries to other departments (should the need arise)
- Follow company policies and procedures when recording all communication with our players
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Minimum of 2 years’ experience in a Customer Service/ Contact Centre role
- Diploma/Degree is essential
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
- Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
go to method of application »
- As an Assistant Accountant you’ll be supporting the delivery of and be responsible for assisting with the following areas, creditors functions, including accruals, performing monthly reconciliations with variance commentary and other ad hoc duties within the Finance team. This will help us excel at providing accurate and useful financial information to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
Creditors Function
- Accurately capture all invoices, ensuring correct postings by product, region, platform, and brand, in line with agreements or prior billing.
- Perform vendor reconciliations and resolve any outstanding queries.
- Prepare bi-weekly payment runs, ensuring accurate amounts and correct suppliers are paid.
- Match vendor invoices to payments in Navision/Business Cloud (BC).
- Set up new vendors and obtain verification of bank details for any changes or new vendors.
- Run vendor open items reports, providing commentary on any long-outstanding items.
Finance Reporting
- Prepare income statement and balance sheet reconciliations, including relevant commentary for areas of responsibility (e.g., open items, operating expenses, prepayments, marketing).
Corporate Governance
- Assist in the preparation of quarterly and annual audit files, ensuring provision of audit evidence.
- Collaborate with the internal audit team to ensure that all queries are effectively addressed.
SOX Compliance
- Ensure adherence to all internal controls and maintain proper documentation for SOX compliance.
Financial Staffing
- Collaborate effectively with relevant team members.
- Communicate clearly and effectively at all levels, both internally and externally, ensuring expectations are met and potential issues are escalated promptly.
Ad Hoc Duties:
- Draft process documentation outlining monthly task procedures to ensure business continuity.
- Archive all financial information as required.
- Assist with testing processes before their implementation in Navision or BC.
- Perform any other ad hoc duties as required.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple tasks simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Certificate or diploma in Accounting, Finance, or related field.
- 1-3 Years Accounting experience in a similar role
- Intermediate to advanced Microsoft Excel skills
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Experience in Microsoft Dynamics Navision or Business Central.
- Experience in FloQast.
- Experience in IBM Planning Analytics/TM1/Cognos.
go to method of application »
- As the finance department, we deliver timeously to senior management and shareholders of the organisation, to assist with their decision-making processes in driving the business forward.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
What you’ll be doing
Monthly management reports:
Manage the preparation of the management accounts including:
- Review & Authorisation of all posting of invoices, accruals and prepayments.
- Review expense analysis, marketing analysis, prepayments and accruals.
- Review all prepayments, accruals, foreign exchange.
- Analysis of expenses ensuring all expenses have been categorized and allocated correctly.
- Run all internal and intercompany & intergroup billing, including invoicing & reconciliations.
- Matching of open items on a weekly basis.
- Run FX in Navision & prepare FX reconciliations.
- Proactively resolve any queries raised.
- Preparation of monthly income statement and balance sheet reconciliations.
- Preparation of all fixed asset recons & review the fixed asset register ensuring that assets are captured and depreciated in line with fixed asset policies, scrapping old assets and revisiting estimated useful lives.
- Run depreciation & amortisation.
- Capitalization of internally generated intangible assets.
Reporting:
- Review monthly consulting, legal & audit fee schedules.
- Review marketing analysis.
- Prepare necessary commentary for month end and quarter end reporting and Flux Analysis for both Income statement and Balance sheet.
- Prepare monthly Income statement files, including commentaries per expense type and brand.
- Prepare monthly variance analysis to Budget.
- Updating of all IFRS quarterly disclosure schedules (PPE, Intangibles, Provisions etc).
- Manage the procurement section of BBBEE reporting.
- Review and sign off on all reconciliations.
- Review and sign off on all SOX control evidence, reconciliations, and templates.
- STATS SA reporting.
Operations:
- Review & renewal of short-term insurance schedules.
- Ensure all contractual relationships up to date.
- Review contracts matrix regularly with Legal.
- Securing SARB Exchange control approval for relevant contracts.
- Prepare annual budget and forecasts – prepare the Opex budget and assist with other sections of the Income statement.
Treasury & Cashflow:
- Ensure all intercompany & inter-group accounts are settled & balances confirmed monthly.
- Ensure all customers are collected & vendors settled.
- Reviewing of aging reports & open items.
- Communicate cash requirements with Treasury team weekly.
- Preparation of cash flow forecast.
- First reviewer of all payment packs for local & foreign payments.
- First release of all payments on Electronic banking platforms.
Audits:
- Preparation and review of internal and external audit files.
- Consult with the statutory team to ensure all queries resolved timeously.
Tax management and compliance
- Reconciliation of the VAT and tax vendor and matching to ensure submission and payments to the authorities are made within deadline.
- Prepare the monthly VAT reconciliation to NAV/BC ensuring that the correct inputs has been claimed and all VAT output has been declared.
- Preparation of monthly VAT return along with reconciliation to income statement (IT14SD).
- File monthly returns and make payment before the due date.
- Prepare monthly income tax & quarterly deferred tax calculation.
- Prepare provisional tax returns and effect payment before the due date.
- Prepare quarterly company tax schedules for group consolidation.
- Consult with Head of Tax on all SARS correspondence and follow up on outstanding items.
Team Leadership:
- Escalate and motivate any resource requirements to the Senior Finance Manager.
- Day to day management of the Financial Accountants & assistant Financial Accountants.
- Co-ordinate functions in the team to ensure that all team members are working effectively and able to deliver reporting on time.
- Ensure best business practice is embedded across all processes and functions.
- Undertake bi-annual team appraisals and performance development reviews.
- Ensure team key deliverables are met on time and accurately.
- Provide guidance, mentoring and support to all direct reports to ensure the team is working efficiently and coherently.
- Bi-annual setting of team objectives.
- Manage all stakeholder expectations appropriately and communicate any potential problems.
- This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- B Com Finance Degree or similar tertiary qualification.
- 3 - 5 years accounting experience in a similar role.
- Proficient in Microsoft Excel.
- Demonstrates consistent behaviour aligned to the organizational culture.
- Advantageous requirements: Microsoft Navision. Microsoft Dynamics, IBM Cognos. Completed SAICA articles. SOX experience.
- Strong analytical and problem-solving skills with a keen attention to detail
- Resilient with ability to multi-task in a fast-paced environment.
- Strong communication skills, both verbal and written
- Must be able to use initiative and be proactive.
- Ability to work collaboratively in a team environment, building and maintain relationships to achieve overall business objectives
- Ability to work under pressure and adapt well to change
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Experience in Navision and Business Central
go to method of application »
- As a Payroll Administrator you’ll be supporting the delivery of accurate, timely, and compliant payroll services, covering compensation, benefits, statutory deductions and reporting. This will help us excel at operational efficiency and maintaining employee trust to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Administration of HR input as received from HR administrators
- Processing of Medical aid information
- Processing of the payroll inputs to ensure accurate, compliant and timely salary payments
- Ensure timeous reconciliation of the payrolls and ensure the on-time availability of Month-end Reports
- Ensure timeous completion of IPE templates as required for SOX purposes
- Ensure the correct administration of third-party payments on behalf of the employees – including garnishee orders, provident funds and medical aid administration
- Preparation of pay-run input for all entities
- Preparation of statutory returns for final payroll sign-off by the Payroll Manager
- Ensure all supporting documentation for each monthly payroll is saved for all entities as required for audits
- Preparation of Balance sheet reconciliations, for Statutory payments and payroll related provisions
Reports required by the Payroll Manager:
- Leave analysis – Workday
- Cost of employment movement tracker
- Headcount movement
- Payroll reconciliation
- Company Variance
- Preparing monthly payroll recons
- Payroll reporting to meet internal and statutory obligations
Payroll Systems & Audits:
- Ensure all relevant information is updated and correct with regards to Sage 300 and Workday.
- Ensure Payroll systems, employee records and reports are available for auditing purposes.
- Prepare and assist with all audits across all entities as required
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
- Diploma in Payroll Administration
- Minimum 2-3 years working experience on Sage 300 People and/or PaySpace.
- Advanced Microsoft excel skills and overall proficiency in Microsoft Suite.
- Strong Analytical and Technical skills with problem-solving ability.
- Excellent communication skills, both written and verbal.
- A team player with good interpersonal skills
- Excellent administrative skills with strong attention to detail and accuracy, methodical and disciplined
- Demonstrates confidentiality, tact and discretion
- High sense of accountability
- Able to multi-task and work under pressure
- Efficient with prioritization of tasks
- Ability to plan and execute
- Adaptable
- Resilient
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Experience in processing multiple payrolls across the African Continent
- Workday experience
- SOX experience
- Previous experience in the online gaming or casino industry,
go to method of application »
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Market Management
- Provide strategic guidance.
- Improve customer experience through strategic insights.
- Establish key strategic initiatives and drive implementation.
- Create focus within Osiris by engaging and coordinating with all stakeholders across the business.
- Strategic investigation into all business processors across all divisions with the intentions of fixing shortfalls and optimising processes
- Point of contact for in country teams & communication of developments within the business.
- Creating Country Management accountability for their P&L
- Interrogate business data to inform great decision making.
Marketing
- Assist in the development of the Brand/Marketing Positioning Strategies
- Develop and implement interventions for acquiring, retaining & growing the customer base.
- Working with in country teams and/or the Johannesburg Marketing team to identify and investigate any new marketing activities and work with Marketing to follow up on any agreed upon initiatives until completion.
Market Intelligence
- Capture Intelligence - lead our regional competitive and business intelligence processes and track our competitors’ key moves in the region.
- Generate Insights - use competitive intel & insights to help lay the foundation for and influence our strategy across the business.
- Ongoing analysis of current and upcoming countries as stipulated to identify strategic launch plans as well as inefficiencies, improvements and opportunities as required.
- Understanding the general and industry specific marketing landscape
- Focus groups with customers.
go to method of application »
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
- Define technical direction and plan project timelines.
- Your role encompasses much more than just building features on the platform, you would spearhead the direction while proactively improving our solutions outside of our scope.
- You are much more than just a manger of software development teams; you are a leader of people.
- You would bring an extremely technical mindset, in order to offer advice and consult with the team in a collaborative approach.
- You will work on multi-currency projects across multiple countries, experience in finance and applicable regulation would be a bonus.
- Manage the development of high-level system design diagrams and implementation of moderate to complex web applications across multiple platforms.
- Manage the design, build, test, and maintenance of software solutions including applications, websites, data processes, and user interfaces.
Technical Skills
- Proficient in .NET 5 and above for developing Web APIs and Worker Services
- Solid experience with C# 8 and above
- Hands-on experience with Elasticsearch
- Strong working knowledge of MS SQL Server, with experience using Entity Framework Core and Dapper
- Familiarity with message queueing systems such as RabbitMQ, Kafka, or Azure Service Bus
- Proficient with Azure DevOps, including Repos, Pipelines, and Releases
- Experience working with one or more modern frontend frameworks: Angular, React, or Vue
- Understanding of in-memory and distributed caching using tools like Redis
- Development experience in Microservices architecture
- Solid understanding of unit testing practices and frameworks
Soft Skills & Work Approach
- Strong verbal and written communication skills, with the ability to clearly convey complex ideas
- Proven ability to collaborate effectively within cross-functional teams to achieve shared objectives
- Excellent multitasking and time management skills, with a consistent track record of delivering projects on time and within scope
- High attention to detail, ensuring quality and accuracy in all deliverables
- Comfortable working in fast-paced, dynamic environments with changing priorities
- Conduct code reviews, promote coding standards, and drive the adoption of relevant methodologies.
go to method of application »
What you’ll be doing
- As our Senior Relationship Manager, you will be responsible for maintaining and enhancing long term relationships with our nominated high-end players with an objective of extracting maximum value and retention. The candidate will be responsible for maintaining, developing and increasing Betway Premium retention, activity rates, and revenue through exceptional service deliver with the aim of first contact resolution. This will be achieved through providing client support, proactive outbound calling, roadshows and eventing when required, collection and updating of player information and acquisition of new Betway Premium customers. The candidate may be required to travel locally from time to time. The candidate will need to possess strong client relationship skills. They will also be technically minded, and be familiar with CRM best practices. An inquiring mind is needed in order to be able to creatively solve challenges and propose new and fresh alternatives to existing processes.
As part of your role, your responsibilities will include partnering with the Betway Premium Customer team, but won’t be limited to, the following:
- Dedicated and prioritised Contact Centre service to all Betway Premium Customers queries coming into any of the Contact Centre Channels
- Support the Betway Premium Hosts with any help they may require, which will include but is not limited to bonus calculations, comping of accounts, expediting withdrawals, prioritising deposit timeouts etc
- Manage all HVC CRM Work item queries as well as Work Items received from other departments where required and ensure feedback is provided to all involved parties
- Assist HVC Hosts, Managers and Team Leaders with overflow CRM Work Item queries to ensure overall CRM Work Items are handled within SLA
- Act as the end-to-end feedback loop to customers on any CRM Work Items where feedback is required
- Assist Team Leaders and Managers with any ad-hoc teams escalations and assistance they may require whilst on shift
- Make contact with low HVC CSAT ratings and turn the customer service experienced into a positive experience
- Make contact with Betway Premium customers who abandoned in queue and assist with their queries accordingly
- Assist with any overflow service recovery tasks that the Customer Service Team Leaders may require help with
Partnering with the Betway Premium Customer Team:
- Gifting: Partnering with the Betway Premium Customer country team whom will manage the planning and delivery of appropriate gifting as deemed necessary for birthdays, specials holidays, big wins and losses or other adhoc occasions.
- Events and Roadshows: Understand effective cost or investment management regarding player selection for roadshows and events.
- Customer Value Management: Understand all profitability numbers and ratios e.g. Margin, Net win ratios, etc. and how the segment affects the overall business.
- Client Support and Out bounding: This can include relationship building e-mails; SMS, in app notifications and telephone calls and respective notes for the contacts need to be captured and reflect on internal systems is critical.
- Information management: Ensure that all player information and soft facts are captured and are up to date ensuring that details are captured on the applicable tools.
- Campaign execution: Understanding the tactics the Betway Premium Customer team use to identify, design and implement initiatives, interventions, promotions and out of the box ideas to retain lapsing or to reacquire lapsed and inactive Betway Premium customer.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- A degree (BCom or equivalent) is essential.
- 2-3 years of experience in account management/relationship management, outstanding service delivery, event support, and proactive outreach.
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situation
- Ability to communicate across all levels
- Strong project management skills
- Numbers driven with strong analytical skills
- Excellent interpersonal and negotiation skills
- Must be deadline and target driven with good time management
- Ability to work under pressure and adapt well to change
- Previous track record of dealing with Betway Premium clients
- Ability to understand and manage client expectations
- Team player who can work well under pressure
- Excellent computer literacy with high proficiency in excel
- Consistent high standard and quality of work
- Good time management skills and ability to effectively multi-task in a deadline-drive, high pressure environment
- Extremely detail oriented and well organized
- Excellent interpersonal and customer orientation skills
- Ability to clearly and effectively communicate
- Exceptional organisation skills, with the ability to manage multiple projects, prioritise effectively, and meet deadlines – all while doing so with strong attention to detail and focus on quality and excellence
- Betway Premium is a 24-hour operation therefore must be willing to work on a rotational shift basis and flexible to work overtime
- Must have own vehicle transport
- Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
- Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
- Team player with self-starting capabilities who can work in groups or alone to drive results
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail