Hot Jobs at Fidelity Services Group

MAIN PURPOSE OF JOB: 

• To manage and coordinate the recruitment process for the stipulated departments as well as administer exit interviews. 

QUALIFICATION & EXPERIENCE:

• Matric or equivalent
• HR Qualification (Degree/Diploma)
• Minimum 4-7 years recruitment and selection experience
• Valid Driver’s License

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer literate (MS Office, outlook and internet)
• Sound knowledge of labour legislation

INTERNAL CLIENTS:

• All Staff
• Management

EXTERNAL CLIENTS:

• Clients
• Candidates
• Technikons / Colleges
• Referees

DUTIES:

• Check that Employment Requisition is correctly completed and assist managers in completing if necessary
• Compile a detailed job description based on the completed staff requisition
• Complete internal and/or external advert from detailed job description
• Place ads in appropriate media and on notice boards
• Peruse CV’s & identify candidates with relevant experience/background
• Do telephonic interviews if applicable
• Set up interviews with candidates who meet job requirements
• Conduct competency-based interviews & compile a shortlist
• Conduct criminal checks and reference checks on successful candidates
• Interview shortlisted candidates in conjunction with Line Management
• Discuss the top competencies and successful candidate with the Line Manager
• Prepare an offer letter to the successful candidate
• Send regret letters to unsuccessful candidates
• Compile engagement paperwork for successful candidate including and not limited to: Employment Contract, Annexure A and B and Personal Information forms
• Complete weekly recruitment report

Re-employments:

• Obtain the application form accompanied by a motivational letter from candidate
• Acquire previous employment details including disciplinary and attendance records
• Obtain a written reference and motivation from previous manager
• Continue with the relevant recruitment process including all checks
• Upon receipt of all details / documents send file for approval of Line Manager, HR Manager
• Prepare offer letter for successful candidate.

Exit Interviews:

• Conduct exit interviews pertaining to resignations for the relevant departments
• Ensure that exit interviews are conducted within 48 hours of receiving the resignation documents

Administration:

• Advise on HR policies and procedures
• Ad-hoc duties as and when required

Competencies (Technical & Behavioral)

• Approachability
• Comfort around higher managers
• Customer focus
• Ethics and values
• Hiring and staffing
• Interpersonal savvy
• Listening
• Organizing
• Planning
• Process Management
• Sizing people up
• Time management
• Drive for results

PERFORMANCE STANDARDS:

• Ensure that the recruitment process is complete within 60 days of receiving a completed/signed requisition
• Ensure that the job description is completed in line with the requirements as set out by the Line Manager / HOD
• Ensure that the internal/external advert run simultaneously for 1 week
• Ensure that criminal checks and reference checks are completed prior to the candidate being made the Offer of Employment
• Ensure that contract and Annexure B corresponds with the approved Employee Requisition and documents are sent through to payroll timeously
• Ensure that the recruitment report is updated showing all vacancies in the relevant departments

Deadline:13th August,2025

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Position Summary:

• Fidelity ADT seeks a highly motivated and experienced Growth and Attrition Specialist to join our team. The incumbent will be required to identify, initiate, maintain and grow effective community relationships in order to proactively and reactively support local growth strategies. Further this role will be directly responsible for developing and maintaining strong relationships with our key customers, identifying new business opportunities, and maximizing sales and profitability to grow our market share in their area of responsibility.

Key Responsibilities:

• Actively promoting and selling community solutions.
• Develop and implement strategic plans to drive sales growth and increase profitability.
• Develop Marketing Plans and collaborate with Sales force to drive brand visibility.
• Ensure return on Investment and drive profitability in existing schemes in conjunction with Branch Manager.
• Work with the Branch Managers to track and put in place strategies to decrease attrition in the community
• Identify emerging trends in the market and industry to identify new business opportunities.
• Scheme management: regular communications and formal meetings with all schemes in the area of responsibility.
• Negotiate contracts and pricing agreements with customers.
• Establish and maintain strong relationships with identified key customers.
• Attend community events, ensuring visibility of our brand in the area.
• Establish and maintain good relationships with SAPS, Community Watches, CPFs and Community Forums.
• Attend SAPS CPF community meetings – AGMs, Monthly meetings, Weekly, Adhoc.
• Collaborate with cross-functional teams to ensure that customer needs are met and that the company's goals are achieved.
• Focus on identifying and overcoming obstacles
• Strategize on how to stay ahead of the curve
• Monitor and report on sales performance, market trends, and customer satisfaction.
• Provide input into product development and marketing strategies based on customer feedback and market insights.
• Monitor and manage competitor activity.
• Analyze suburb specific information i.e. new client, attrition, terminations, crime and terminations to facilitate effective management of the area.

Qualifications:

• Diploma/Degree in Business Administration, Marketing, or a related field.

Skills, Attributes and Experience:

• Minimum of 5 years of experience in sales, marketing, or customer management roles.
• Proven track record of success in developing and managing customer relationships.
• Strong negotiation and communication skills.
• Ability to think strategically and solve complex problems.
• Experience in the consumer goods industry is a plus.
• Proficiency in CRM software and Microsoft Office Suite.
• Proactive and solution orientated mindset
• Committed to quality and excellence
• This role requires flexible and extended working hours

Deadline:13th August,2025

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Overall Purpose of the Job:

• To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch.  To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements

• Post matric qualification in General Management advantageous.
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – Compulsory
• Experience in the Security Industry preferred.

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.
• Manage Branch P&L to ensure profitability is sustained and growth is achieved.
• Manage effective collections for the branch.

Sales

• Achieve the Branch Sales targets.
• In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
• Set sales and growth targets.
• Analyse sales figures and the provision of data information to enable management to take business decisions.
• Assist direct reporting Sales Consultants to achieve sales targets.
• Ensure debtors control in respect of new clients and installations are in place.
• Handle client complaints.

Dealer and IIP’s:

• Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
• Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
• Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
• Ensure that service levels throughout the branch is sustained.
• Drive a community driven pro-active service throughout the branch.
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
• Manage operational Area Managers to ensure operational excellence throughout the branch.
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.

 Marketing

• Drive all marketing activations within the branch.
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
• Drive a culture of “content-creation” to remain relevant in the social media space.
• Ensure that OTT strategies are implemented and relevant.
• Drive effective/pro-active communications.

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities.
• Generate proposals for bulk business/Residential Guarding sites.
• Drive community involvement through operational collaborations and the effective communication thereof.
• Manage the profitability of Residential Guarding schemes.

Attrition

• Manage all elements of attrition.
• Drive reconnections within the branch.
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.

Competencies (Technical & Behavioural)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and Trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and measuring work
• Building effective teams

Deadline:13th August,2025

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• We are excited to announce internship openings in Financial Management, offering a unique opportunity to gain practical, real-world experience within the dynamic Security Industry.
• As a Financial Management Intern, you will work alongside seasoned professionals, supporting various financial departments. You will support daily financial operations while gaining exposure to key management functions
• This 18-month internship provides valuable, hands-on exposure to the field of financial management and serves as a solid stepping stone toward building a successful career.

Minimum Requirements:

• A relevant qualification in Financial Management (TVET)
• Proficiency in MS Office applications
• Excellent communication skills, both written and verbal
• Strong analytical and independent decision-making abilities
• Own reliable transport

Deadline:22nd August,2025

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• We are excited to announce internship openings in Business Management, offering a unique opportunity to gain practical, real-world experience within the dynamic Security Industry.
• As a Business Management Intern, you will work alongside seasoned professionals, supporting various business. You will support daily business operations while gaining exposure to key management functions
• This 18-month internship provides valuable, hands-on exposure to the field of business management and serves as a solid stepping stone toward building a successful career.

Minimum Requirements:

• A relevant qualification in Business Management (TVET)
• Proficiency in MS Office applications
• Excellent communication skills, both written and verbal
• Strong analytical and independent decision-making abilities
• Own reliable transport

Deadline:22nd August,2025

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Overall Purpose of the Job:

• Is to help the Sales Rep capturing all loans and policies and taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

Responsibilities:

• Capturing the loans and policies the Rep bring from the field
• Giving advice to prospective customers of the various Umsuka products on offer.
• Addressing and resolving client queries promptly and satisfactorily.
• Ensuring that applications are Processed timeously.
• Ensuring that contracts are cleared and submitted in time for payments.
• Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
• Ensuring strict adherence to the requirements of the National Credit Act as well as the Consumer Protection Act and any other compliance related laws are maintained at all times.
• Assisting with market related issues for the company.
• Provide general customer service and assistance to Umsuka Wemali finance clients

Experience and qualifications:

• Grade 12 or National Certificate in Customer Service
• Customer service
• Computer literate
• Experience in credit lending environment would be an advantage

SKILLS & OTHER ATTRIBUTES:

• Excellent interpersonal & teamwork skills
• Excellent time management skills and ability to multi-task and prioritise work
• Excellent communication and listening skills essential
• Ability to work in a fast paced and high stress environment
• Strong organisational and planning skills
• Self-Motivated
• Exercise Initiative
• Adaptability
• Customer service orientated
• Telephone Etiquette
• Bilingual  

Deadline:9th August,2025

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Job Purpose:

• The ICT Service Manager / Operations Manager is responsible for leading the evolution of the IT Service Desk within a large enterprise environment. Managing a team of first-line support technicians, this role focuses on transforming traditional support operations through the strategic use of AI, automation, big data, and digital tools to deliver proactive, intelligent, and scalable IT services to internal users. 

Key Responsibilities:

• Lead and inspire a team of first-line IT support technicians through a period of digital transformation. 
• Foster a culture of innovation, continuous learning, and user-centric service delivery. 
• Upskill the team in emerging technologies, automation tools, and AI-enhanced support platforms. 

Service Desk Transformation:

• Drive the modernization of the IT Service Desk using AI-powered chatbots, virtual agents, and automated workflows. 
• Implement predictive analytics and big data insights to anticipate user needs and prevent incidents. 
• Transition from reactive support to proactive and self-service models. 

Digital Strategy & Innovation:

• Collaborate with senior IT leadership to align service operations with the organization’s digital transformation roadmap. 
• Evaluate and deploy cutting-edge technologies to enhance service delivery and operational efficiency. 
• Lead pilot programs and proof-of-concept initiatives for new digital tools and platforms. 

Operational Excellence:

• Oversee daily service desk operations, ensuring high performance against SLAs and KPIs. 
• Continuously improve service desk processes using ITIL and Agile methodologies. 
• Monitor and report on service trends, user satisfaction, and transformation outcomes. 

Stakeholder Engagement:

• Act as a strategic partner to internal departments, understanding their evolving digital needs. 
• Communicate transformation goals, progress, and impact to stakeholders across the organization. 
• Champion user experience and digital adoption initiatives. 

Governance & Compliance:

• Ensure all digital service operations comply with data protection, cybersecurity, and organizational policies. 
• Maintain accurate documentation and audit trails for all automated and AI-driven processes. 

Qualifications & Experience:

• Bachelor's degree in information technology, Computer Science, or related field (master's preferred). 
• 5+ years in IT service management or operations, with experience in digital transformation initiatives. 
• Strong knowledge of ITIL, AI tools in service management, and automation platforms. 
• Experience leading teams through change and technology adoption. 
• Familiarity with ITSM platforms (e.g., ServiceNow, Fresh service) and data analytics tools. 

Key Skills & Competencies:

• Visionary leadership with a passion for innovation and transformation. 
• Deep understanding of AI, automation, and data analytics in IT operations. 
• Strong communication and change management skills. 
• Strategic thinking with the ability to translate digital goals into operational execution. 
• High emotional intelligence and stakeholder engagement capabilities. 

Desirable:

• Certifications in ITIL, Agile, or AI/ML technologies. 
• Experience with enterprise digital transformation programs. 
• Knowledge of cloud-based service delivery and hybrid IT environments. 

Deadline:12th August,2025