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At Guardrisk we have only one purpose: To be of service to our clients. Our Vision: To provide value-added and cost-effective insurance and alternative risk transfer solutions. To employ professionals with a passionate commitment to service excellence. To network internationally and forge world-class partnerships. Our Values: We hold ourselves accountable...
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Role Purpose
- You will be responsible for designing and developing ETL, data integration, data warehouse, performance tuning and BI reporting to deliver dashboard/reporting solutions to the business.
Requirements
- Appropriate 3/4 year IT qualification
- Exposure to the full BI development life cycle
- 3 - 5 year experience of BI development
- The successful candidate should have experience with SSRS, SSIS and SSAS.
- Qlickview and Power BI required
- Understanding of insurance / accounting principles will be highly beneficial
- Knowledge of Data Transformation Services, File Transfer Protocol
- Intensive troubleshooting knowledge
Duties & Responsibilities
- Participate in the analysis, design, development, troubleshooting and support of the enterprise reporting and analytics platform
- Design, construct, test and implement reporting, visualization, and dashboard processes that present reporting at summary level with functionality to drill down into detail
- Develop BI solutions using SQL, ETL scripting, business intelligence tools, database programming and reporting tools on the Microsoft BI Stack
- Integrate with diverse source systems (including but not limited to: In-House, Vendor-based, On-prem and Cloud-based, and Office 365)
- Work with DevOps team and participate in testing of all database-related changes and application updates
- Responsible for the day to day database development/administrative tasks which include the development of queries, views, and other database schema objects
- Lead role in establishing data management best practices to ensure data accuracy and quality
- Maintain data model schema, hierarchy within data warehouse, and reporting systems
Competencies
- Must have prior experience developing business intelligence solutions in large or midsize companies.
- Must be able to manage multiple tasks simultaneously and react to problems quickly.
- Must be able to translate concepts and directions into practical solutions.
- Must have experience in reporting and business intelligence solutions.
- Must have development experience with relational database structures, multi-dimensional database, and data warehouse design architecture.
- Experience with mobile deployment of business intelligence desired.
- Must have experience with SQL.
- Must be able to develop, maintain, review and explain data models.
- Must have excellent verbal and written communication skills.
- Must be a team player.
- Understanding of the financial services industry desired, especially Insurance.
- Development experience with Microsoft BI stack (SSIS, SSRS, SSAS, SharePoint)
- Experience with dashboard design and delivery.
- Experience using Qlickview and Power BI to analyze data and report conclusions.
- Experience with Python and/or R desired
Closing Date: 6th, August 2022
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Role Purpose
- Perform reserving calculations and regulatory capital reporting and assist with capital management and regulatory compliance for Guardrisk Life Limited and maintain allocated cell client models calculating IFRS reserves.
Requirements
- Bachelor's degree in actuarial science
- Newly qualified actuary or making good progress towards qualification as Fellow
- At least 3-6 years working experience, preferably in life insurance
- Experience in life valuations and SAM reporting will be an advantage
- Interest and experience in information technology (Prophet, DCS and SQL experience will be an advantage
Duties & Responsibilities
- Maintain allocated cell client models for SAM SCR and Technical Provisions
- Participate in the ORSA process for allocated clients
- Direct client engagement on balance sheet management matters
- Assist in regulatory return preparation and dealing with queries
- Internal and external stakeholder engagement on accountable areas
- Contribute to BSM Life software and process automation
- Contribute to IFRS17 implementation as part of multi-disciplinary project team
- Predominantly involved with South African clients, but also involved with Mauritian life
Competencies
- Analytical
- Collaborative
- Good communication skills
- Problem solving skills
Closing Date: 31st, August 2022
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Role Purpose
Delivering timely and accurate reporting requirements, control and process financial information and prepare financial reports and analysis to enable business processes and responsible for reporting monthly and annual financial results in terms of management accounts and group reporting.
Requirements
- B Com Finance Degree or Equivalent
- Completed Articles / Traineeship
- Chartered Accountant (preferred)
- At least 3 – 5 years’ experience in accounting with CA qualification
- At least 3 – 6 without CA qualification
- Insurance experience would advantageous
Duties & Responsibilities
- Assisting the Finance Executive to completing and combining the quarterly committee meetings packs. Meetings include Audit and Risk committee, Combined assurance Forum, Investment Committee and Board Committee.
- Completing of info for the board – would mostly focus on financial, but needs to review all information for accuracy and relevance.
- Group reporting – would include monthly flash reporting, quarterly pack reporting and annual financial reporting that needs to be completed.
- Budget – assist with complete budget
- Assist the finance executive with completion of power point presentations (monthly management meetings; QBR – quarterly business review meetings; exco presentations; any group presentations; budget presentations; board meeting presentations; PA and FSCA presentations; Moodys etc.)
- Identify and resolve high risk problem areas and contentious issues that need to be managed in more detail within the reporting space
- Obtain detail understanding of problems identified and ensure communicated to relevant parties to ensure the problems identified are addressed by appropriate responsible parties
- Ensure a detailed understanding of the reporting system (currently BPC) to make reports as efficient as possible – and easily changeable
- Perform a review and give feedback on monthly finance results to relevant stakeholders on agreed upon intervals.
- Perform an independent review of financial results to help identify problem areas for improvement or intervention.
- Provide support to other projects affecting the broader finance team.
- Portfolio support and management/servicing by working closely with the portfolio managers, accountants, reinsurance team and other colleagues.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service within the organisation.
- Contribute to the internal and external audit process and resolve any audit queries within the deadlines set.
- Assist with ad hoc projects, such as changes in regulatory and reporting standards that require finance related changes to be made.
- Build and maintain relationships with internal and external stakeholders.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
Competencies
- Analytical
- Collaborative
- Business Acumen
- Attention to detail
- Good communication skills
Closing Date: 31st, August 2022
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Role Purpose
The work will consist of providing high quality, service driven and client focused reporting for the Guardrisk Micro Insurance legal entities. Accurately control and process financial information and prepare financial reports and analysis to enable business processes. Reporting responsibilities include preparation of all SAM templates, IFRS financial statements, group reporting packs, tax returns (including calculation of taxes payable), completion of all SARS related reporting and add hoc requests. In addition, the roll will also be responsible to perform the accounting function for a portfolio of clients.
Requirements
- Degree in Financial Management/ Accounting/ or equivalent
- Completed accounting articles
- Qualified CA preferred
- At least 2 – 5 years’ experience in accounting in a similar role
- Good understanding of industry, statutory and insurance law
- General understanding of industry, statutory guidelines and insurance law.
- Experience with calculation of five fund tax applicable to life insurance companies.
- Cell captive experience preferred.
- Experience preparing statutory reports, including SAM, SARB, NCR, SARS etc. (at least two years).
- Experience preparing IFRS financial statements for life insurance companies.
Duties & Responsibilities
- Management of the accounting function for Guardrisk Micro Insurance cell captive client (by portfolio of clients allocated)
- Accurately, efficiently and timely capturing and reporting of transactions of their portfolio of client
- Review and /or prepare payments documents and obtain the necessary source documentation and authorisation to effect payments
- timely and with the determined service level agreement levels
- Review and approve the general ledger journal allocations based on levels of authority and policy.
- Review all documentation to ensure that the correct level of authority has authorised the document and raise any exceptions with the relevant stakeholder
- Prepare and review financial transactions and reporting of each client within their portfolio of clients
- Compile and prepare monthly and year end reconciliations of their portfolio of clients
- Identify and report respective accounting or reporting issues
- Investigate and resolve any outstanding queries in relation to accounting issues
- Identify and resolve problem sources or escalate to relevant level of authority
- Special Projects assigned with the group
- Meeting company and client accounting, payment and reporting deadlines
- Contribute to the enhancement of systems and processes issues in order to enhance financial management
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Identify and reconcile discrepancies and problems
- Build and maintain relationships with clients as well as internal and external stakeholders
- Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service within the organisation
- Prepare and provide necessary documentation to complete timely audit both for client and Guardrisk
- Provide authoritative, expertise and advice to clients and stakeholders
- Build and maintain relationships with clients and internal and external stakeholders
- Develop and maintain productive and collaborative working relationships with peers and stakeholders
- Positively influence and participate in change initiatives
- Control and track the budget for the various portfolios
Competencies
- Business Acumen
- Collaboration, performing and overseeing
- Client/Stakeholder Commitment
- Analytical
Closing Date: 31st, August 2022
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Role Purpose
Accurately control and process financial information and prepare financial reports and analysis to enable business processes and management of the accounting function for Guardrisk Insurance cell captive & contingency policy clients (by portfolio of clients allocated.
Requirements
- Diploma in Financial Management or Accounting
- Degree in Financial Management or Accounting (preferred)
- CA/SA Qualification
- At least 2 years’ experience in accounting
Duties & Responsibilities
- Accurately, efficiently and timely capturing and reporting of transactions of their portfolio of client
- Review and /or prepare payments documents and obtain the necessary source documentation and authorisation to effect payments timely and with the determined service level agreement levels
- Review and approve the general ledger journal allocations based on levels of authority and policy.
- Review all documentation to ensure that the correct level of authority has authorised the document and raise any exceptions with the relevant stakeholder.
- Prepare and review financial transactions and reporting of each client within their portfolio of clients
- Compile and prepare monthly and year end reconciliations of their portfolio of clients
- Identify and report respective accounting or reporting issues
- Investigate and resolve any outstanding queries in relation to accounting issues
- Portfolio support and management/servicing by working closely with the portfolio manager and other colleagues
- Identify and resolve problem sources or escalate to relevant level of authority
- Special Projects assigned with the group
- Meeting company and client accounting, payment and reporting deadlines
- Contribute to the enhancement of systems and processes issues in order to enhance financial management
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Identify and reconcile discrepancies and problems
- Build and maintain relationships with clients as well as internal and external stakeholders
- Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service within the organisation
- Prepare and provide necessary documentation to complete timely audit both for client and Guardrisk
- Deliver on service level agreements made with internal and external stakeholders and clients
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
Competencies
- Analytical
- Collaborative
- Business acumen
- Attention to detail
Closing Date: 31st, August 2022
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Role Purpose
Co-collaborate with business and HC Business Partners in order to provide sound HR advice and solutions. Execute various administrative processes and support the HC team in delivering a consistent HR service that empowers the business to achieve its strategic objectives.
Requirements
- Matric
- Qualification in Human Resources or equivalent
- At least 2-3 years HC partnering advice and experience
- At least 2 years HC administration experience
- Strong recruitment and selection experience
Duties & Responsibilities
- Keep abreast of trends, legislation and best practices within the HR industry in order to optimise service delivery
- Work closely with HCBP’s to provide holist HC solutions and advise in the business
- Provide sound advice and guidance relating to employee relations practices in order to effectively support the business and manage risk
- Educate stakeholders on performance management initiatives and practices and facilitate the process
- Collaborate with business leaders and HCBP to influence the execution of Employment Equity plans and monitor the progress of the plan through talent management and recruitment practices
- Accountable for the full end to end recruitment process to attract and recruit top calibre talent
- Ensure recruitment methodologies are continuously reviewed in order to source top talent in the industry
- Develop and maintain role profiles to ensure that all roles have an up-to-date profile that reflects the correct outputs and responsibilities in line with Guardrisk’s framework
- Provide administrative support for the recognition programme to ensure that the programme is run effectively and efficiently
- Support the coordination and administration of the performance management cycle to ensure that managers have sufficient information to complete performance management activities within timeframes
- Provide administration support for the employee relations process
- File and maintain all relevant employee relations related documentation (e.g. CCMA, etc.)
- Review and screen CV received from job advertisements, short-list relevant candidate in line with the selection criteria
- Conduct reference, probity checks and background checks on short-listed candidates and provide feedback to the relevant stakeholder
- Support the employee referral process by fielding employee referral submissions, conducting referral phone interviews, tracking all referrals, and submitting qualified referrals to the relevant stakeholders
- Coordinate and support the on-boarding programme for new employees
- Prepare job advertisements and post on the relevant platform to attract suitable candidates
- Compile relevant HR analytics and documents within agreed timeframes
- Prepare offer letters, employment contracts and package calculator for new employees
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Manage financial and other company resources under your control with due respect
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
- Business Acumen
- Collaborative
- Attention to detail
- Client orientated
Closing Date: 13th, August 2022
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Role Purpose
Effective management of Stakeholders claim portfolio’s , with the objective of mitigating risk within the claims environment by ensuring correct application of standard claim processes and procedures and the implementation of compliance with regards to regulatory industry legislation within the claims segment of the organization.
Requirements
- Matric
- Relevant Insurance Experience (Overall Insurance knowledge)
- LLB Advantageous
- Certificate in Insurance Advantageous (NQF 5)
- Minimum 5 years in a technical claims environment
- Previous Short Term Claims Experience in a senior role
Duties & Responsibilities
- Review and monitoring of large loss claims from UMA’s and NMI’s;
- Provide general claims handling guidance to external stakeholders including liability claims ;
- Identify claim trends across multiple stakeholders and escalating to portfolio managers/ Market Conduct;
- Attending to OSTI matters;
- Provide technical claim expertise to stakeholders where required;
- Attend to Ad-Hoc tasks that may be assigned from time to time;
- Attend to client reviews with specific focus on claims handling processes/suppliers management/operational risks and adherence to SLA’s between Guardrisk and other related third parties; ensuring risk management of portfolio is attended to,
- Monitoring of loss ratio’s across all portfolios under your management and providing assistance and guidance to stakeholder on corrective steps to be actioned if loss ratio not favourable
- Review and approval of non-mandated intermediary rejections;
- Ensure that rejections/complaints/rejection representations recorded on the Respond system;
- Attend to litigation matters;
- Attend to representations following claim rejections;
- Attend to general claim complaints;
- Attend claim/operational meetings with stakeholders and portfolio managers;
- Preparing and attending to monthly report as assigned ;
- Identify gaps in policy wordings and making recommendations for changes where necessary;
- Ensuring the application and compliance of TCF outcomes and regulatory Industry legislation compliance in the claims, complaints handling and processes
- Ex-gratia claim approval
- Handling of SASRIA claims
- Managing stakeholder relationships – internal and external
Competencies
- Analytical thinking
- Negotiation skills
- Customer Orientation
- Building Relationship
- Influencing
- Time management
- Self –motivated
- Disciplined
Closing Date: 18th, August 2022
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Introduction
To service business partners and clients coming into the Admed front office, primarily in the inbound and outbound call centre and secondly, where capacity constraints require, in the mailbox coordinating and the data capturing areas.
Role Purpose
To service business partners and clients coming into the Admed front office, primarily in the inbound and outbound call centre and secondly, where capacity constraints require, in the mailbox coordinating and the data capturing areas.
Requirements
- Matric
- At a minimum, a certificate in customer servicing training or call centre skills AND administration skills
- Computer literate - basic computer skills knowledge and experience, specifically in MS Office
- Minimum 1-year inbound call centre experience
- Minimum 1-year administration experience
- Previous gap cover or medical scheme servicing or administration experience would be advantageous
Duties & Responsibilities
- Receiving of incoming calls into the Admed call centre during office hours, in a professional and friendly manner;
- Telephonic membership, premium and claims query handling through accessing the Admed administration system;
- Managing of difficult and/or irate callers in a courteous, polite and calm manner;
- Where a query cannot be handled from the call centre, routing telephonic queries to the relevant back office team members and ensuring that the queries are dealt with in a timely manner;
- Where necessary, taking and distributing of messages to relevant team members in a timely manner;
- Making outbound calls from the Admed call centre as-and-when necessary and instructed;
- Ensuring a high level of customer service when liaising with individual and corporate customers, intermediaries, binder holders and colleagues;
- Where high email volumes necessitate, providing support to the mailbox team for overflow inbound emails;
- Efficiently managing of complaints received and ensuring that every complaint is dealt with professionally;
- Assisting with any general and reasonable ad hoc administration requests as necessary across the Admed Division;
- Ensuring that the principles of TCF are delivered across every function performed, with a specific focus on the achievement of TCF Outcome 6 (Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint).
Competencies
- Excellent verbal, written and interpersonal communication skills
- Fully bilingual - ability to speak English and Afrikaans fluently
- Ability to professionally manage angry customers, listen to customers’ needs and communicate clearly with customers telephonically
- Results and solutions driven with a strong sense of responsibility and ownership
- Discipline, reliable and good time management skills
- Strong customer service orientation
Closing Date: 7th, August 2022
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Role Purpose
We’re seeking an experienced Azure cloud engineer with expertise in the strategy, design, development, implementation and running of large-scale projects in the cloud.
Requirements
- Appropriate 3 to 4 year IT qualification
- Bachelor's degree (Computer Science, Math or Engineering Computer and Information Science, Management Information Systems, Information Technology, Computer Engineering, Computer Programming)
- 10+ years of experience as a full time IT professional
- 3+ years of experience designing and supporting Azure environments, including IaaS and PaaS
- Microsoft Azure Certification (MCSE: Cloud Platform and Infrastructure or equivalent)
- Hands on experience using the Azure administration portal
- Demonstrable experience deploying enterprise workloads to Azure
- Knowledge of at least one other cloud hosting solution in addition to Azure (e.g. Google, AWS, Helion Cloud, SoftLayer).
- Proficiency with PowerShell, Python, or other scripting languages
- Hands-on experience with one or more configuration management systems such as Ansible, Chef, Terraform, or Puppet
- Experience designing and supporting enterprise core services as well as cloud deployments of these services
- Extensive knowledge of the Microsoft Enterprise software products and services
- Business Continuity or Disaster Recovery planning experience, a plus
- Managing technical systems and technical solution architecture to translate business plans into application technical objectives, working closely with the Solutions Architect;
- Working within established Software Development Lifecycles and methodologies including agile, scrum, iterative & waterfall to support the success of the organization;
- Learning rapidly and continuously taking advantage of new technologies, concepts and business models; demonstrated history of staying current in emerging technology trends;
- Researching and evaluating emerging technologies and novel approaches to enhance business processes and/or create competitive advantage to Guardrisk;
- Working collaboratively with peers in the larger enterprise to ensure a positive outcome for Guardrisk
- Communicating effectively both verbally and written with project team members
- Utilizing analytic thinking skills with the ability to identify, debug, and resolve technical issues; Skill in diagnosing and solving complex problems and providing detailed technical analysis;
- Collaborating with multidisciplinary teams in resolving complex technical issues: providing design guidance that follows the enterprise architecture vision and adheres to application technology guidelines from an Azure Cloud perspective; and understanding and mitigating the impact of technical design to security, performance and data privacy;
- Delivering solutions within an Agile methodology, while establishing quality, timeliness and adherence to good architectural practice and guidelines;
- Skilled in vendor management where applicable in the Azure Cloud environment
Duties & Responsibilities
- Responsible for the day-to-day monitoring, operations and management of a large enterprise environment.
- Perform technical administrative tasks daily to ensure the stability and availability of Office365, troubleshooting issues.
- Managing user accounts and user licenses through the Office 365 admin centre in the Microsoft cloud platform or Windows PowerShell cmdlets
- Responsible for the day-to-day availability of Office 365 services like, Microsoft Teams, One Drive for Business, Exchange Online & Active Directory
- Responsible to implement policies, procedures, and technologies to ensure security through secure access, monitoring, control, and routine security evaluations.
- Responsible for monitoring and improvement of the Microsoft Secure Score
- Responsible for monitoring and actioning Cloud Application Security alerts.
- Working with End-Users and Vendors to support applications and environments
- Assist with the maintenance of the on-premises environment, working closely with server administrators and infrastructure support teams.
- Identify and address problems and opportunities for the company.
- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
- Identify and develop cloud migration plans for on-premises applications, oversee migration of these applications to the cloud environment
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
- Consistently apply "lessons learned", model personal accountability & teamwork.
- Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise
Competencies
- Ability to mentor intermediate and junior team members
- Intensive troubleshooting knowledge
- Analytical
- Strong problem solving skills
- Excellent communication, interpersonal and presentation skills
- Self-driven with an ability to work independently as well as to function effectively within a team
- Strong sense of responsibility and accountability and to be decisive when needed
- Effective planning and organizational skills
- Ability to work under pressure
- Deadline driven
- Ability to function in a team
- Written and Verbal Communication Skills
- Keep abreast of latest advances in Microsoft technologies, with a special focus on Azure
Closing Date: 11th, August 2022
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Introduction
- Provide specialist legal advice to ensure legal soundness of operations and effective execution of commercial transactions across the business.
Role Purpose
- Provide specialist legal advice to ensure legal soundness of operations and effective execution of commercial transactions across the business and support on legislative, regulatory compliance matters and legal agreements to effectively manage clients legal and compliance risks.
Requirements
- LLB Qualification
- Admitted Attorney of the high court
- Post graduate qualification preferred
- Advanced MS Office
- At least 5 years of insurance experience post admission
- Experience in insurance or financial service industry specifically life- and non-life insurance
- Solid knowledge about the laws applicable in the financial services industry
- Sound experience in contract drafting
- Working knowledge about the litigation process and compliance
Duties & Responsibilities
- Provide support on legislative, regulatory compliance matters and legal agreements to effectively manage clients legal and compliance risks
- Provide expert advice to business on various legal and compliance technical matters in line with legal and compliance framework and best practice
- Ensure that the legal and compliance operating environment is structured and up to date. Thus, all client structures and legal agreements are up to date, signed off and complete
- Manage litigation related matters to enable a consistent approach and mitigate risk
- Provide the business executive leadership with a view of legal and compliance issues and status of risks and provide expert opinion on any matters arising
- Ensure that all legal execution documents are executed in accordance with relevant industry legislation and requirements
- Provide legal advice to all stakeholders on any corporate legal related matters to ensure soundness of commercial operations enabling business to achieve its objectives
- Advise, assist or lead on legal negotiations, including the reviewing and drafting of all legal documentation
- Provide legal advice on client and supplier contractual matters to business stakeholders
- Review and ensure that all relevant client and supplier contractual documents are in line with business and legal requirements
- Review, anticipate and guard against legal and compliance risks facing the company in projects and transactions
- Update and educate the business on changes or amendments to business laws and advise how this may affect the business and provide plans to address changes
- Act as the custodian of the contract management system, and administration in relation to all agreements
- Assisting with complaints and enquiries from the regulatory authorities as well as coordination of the gathering of relevant information in order to respond
- Assist Portfolio Managers in respective allocated area with all legal and compliance matters, including but not limited to:
- Attending operational meetings with clients;Assisting clients with legal and compliance queries
- Conducting compliance reviews of client documentation
- Conduct research on various adhoc legal and compliance aspects
- Gathering and collation of comments to new and existing legislation
- Drafting of various internal legal and compliance reports to committee and operational meetings
- Consideration of, recording and circulation of legal opinions obtained from external legal firms
- Coordinate the gathering of relevant information in response to formal enquiries by the regulatory authorities
- Maintain and manage positive relationships with internal and external stakeholders
- Control the budget for area, including the authorisation of expenditures and implementation of financial regulations
- Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy
Competencies
- Business Acumen
- Collaborative
- Good communication skills
- Analytical
Closing Date: 27th, June 2022
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Role Purpose
Responsible for assisting in the implementation and management of enterprise risk including IT Risk and lead by example in contributing to a culture that builds rewarding relationships, facilitates feedback and provides exceptional client service.
Requirements
- Relevant degree
- BCom Accounting/ BACC/ Risk Management/
- Certifications in IT Risk/ Cyber security/ General and Application Controls
- Min 3- 5 work experience in similar role
- Min 3- 5 years’ relevant industry experience (Insurance Industry experience)
- IT Risk experience necessary
- Understanding of Enterprise Risk Management (ERM), Own Risk and Solvency Assessment (ORSA) and Solvency Assessment and Management (SAM) practices and philosophy and relevant local legislation and regulations impacting risk management.
- Comprehensive risk management skills encompassing the regulatory, risk governance, risk management and IT risk management landscape.
- Relevant industry and technical skills and experience
Duties & Responsibilities
- Build strong relationships with internal and external stakeholders at all levels and the wider Risk, Legal and Compliance community to remove hurdles and obstacles and co-create an empowered and risk-aware culture
- Engage with relevant internal stakeholders to advise them on the risk profile and to keep them in the loop of issues that need to be escalated
- Conduct the risk management component of due diligence reviews of new clients as well as periodic reviews and monitoring of existing clients.
- Ensure appropriate governance, risk management and internal controls are in place internally and with clients.
- Maintain, update, monitor and report on the risk profile of each client
- Identify changing client needs and incorporate client feedback into improved business processes and systems
- Participate in internal group forums to ensure local business is kept abreast of relevant Risk events and initiatives, take note of key action points and follow-through to ensure execution
- Apply specific technical and business insights in liaising with individual risk owners on a day-to-day basis to understand, manage and optimise end-to-end risk identification, assessment, monitoring, quantification, treatment and reporting processes
- Work closely with business to co-create plans and solutions and ensure proactive risk management is embedded in their processes
- Work closely with business and Risk Managers to flag and mitigate material risks (including IT Risk)
- Produce Risk reports highlighting areas of concern, opportunities and anything requiring further investigation
- Conduct regular interviews to assess and monitor risks
- Continuously monitor and evaluate the overall risk profile across (with a specific inclusion of IT Risk) the risk spectrum for relevant department(s) to provide a combined assurance view
- Ensure the audit plan speaks to the risks identified in the risk plan
- Identify internal and external Risk trends
- Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices
- Identify financial and business risks and escalate accordingly
- Identify opportunities to enhance efficiencies and reduce wasteful expenditure
- Set the pace and tone for the Risk function and ensure everyone is focused on the right priorities
- Create a positive work climate and culture to energise team members, minimise work disruption and maximise team members productivity
- Action/ behaviour are consistent with Guardrisk’s values
- Continuously drive own professional development and engage constructively with performance feedback
- Handle stress in ways that do not negatively impact others
- Continually share, debate and communicate learnings
- Work collaboratively with others to achieve shared goals, including flagging and debating issues constructively
- Positively influence and manage change
Competencies
- Thinks critically and connectively
- Questions and investigates
- Collabarative
- Analytical
Closing Date: 9th, July 2022
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Role Purpose
The Head of Risk will be responsible for Guardrisk Group short and long-term insurance licenses under its management control and exposure to international insurance licenses in the Group. This individual will be responsible for identifying, assessing, managing, monitoring and reporting of risk as well as the management of the enterprise risk management framework. Key stakeholders include actuarial, finance and all of the business functional areas.
Requirements
- Honours Degree (specialising in finance, audit and risk management)
- Relevant membership Qualification
- Registration with the Institute of Risk Management South Africa (preferable)
- Knowledge of any of the well-known ERM frameworks (i.e. COSO, King) and Prudential standards
- Solid understanding of Solvency Assessment & Management (SAM)
- At least 8-10 years’ experience risk management experience in the financial short-term insurance and long-term insurance
Duties & Responsibilities
- Drafting and preparing strategic risk appetite and risk management tools to scope direction for business
- Ensure the enterprise risk management framework is effectively implemented within the business.
- Develop and maintain risk management documentation such as the risk appetite statement, risk taxonomy, risk policies etc.
- Facilitate reviews of the risk appetite statement to ensure it remains appropriate and recommend changes where this may be required.
- Develop and monitoring of appropriate key risk indicators together with associated tolerances limits and related reporting.
- Undertake periodic risk assessments working with the various risk owners and ensure that the risk registers are kept up to date.
- Manage the own risk and solvency assessment (ORSA) process including coordinating all related inputs, outputs and assessments.
- Provide risk management guidance and training to staff and ensure the necessary documents are made available.
- Critical review of existing and/or development of new risk reports to ensure that they are suitable and useful to aid in decision making.
- Preparation, submission and/or presentation of risk reports to the various stakeholders in forums such as Manco, Opsco, Exco, Audit and risk committee and other governance related forums within the business.
- Establishing and maintaining combined assurance model.
- Identifying current/actual and emerging risks through evaluating internal and external risk environment on a continuous basis
- Aggregating, monitoring and advising management on the effective management and mitigation of identified risks.
- Develop and monitoring on risk appetite, risk registers, loss data, combined assurance, key risk indicators and emerging risks.
- Keeping abreast with last industry and regulatory developments and assessing this against impact on current GR model and strategy.
- Give input into business scoping initiatives to identify any potential high risk items.
- Manage and approve the key risk acceptances process for Guardrisk
- Entrenching a healthy risk culture within Guardrisk
- Build and maintain relationships with internal clients and stakeholders across MMH
- Managing the rollout of group wide risk initiatives effectively within Guardrisk
- Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
- Define fair and innovative client service practices which build rewarding relationships, and allows team to provide exceptional client service.
- Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.
- Contribute to a client service excellence culture which builds enduring relationships and allows team to provide exceptional client service.
- Develop client service level agreements and standards in order to ensure clients receive clear and accurate information and are kept informed at all times
- Drive efforts to improve client service and fair treatment of clients within area of responsibility
- Incorporate client feedback into the enhancement of daily business processes and management operating systems
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
- Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted. Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
- Effectively manage performance within the team in order to ensure business objectives are achieved
- Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
- Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
Competencies
- Business Acumen
- Collaboration
- Networking
- Innovative
- Client orientated
Closing Date: 31st, August 2022
Method of Application
Use the link(s) below to apply on company website.
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