Hot Jobs at hearX Group

Job Purpose:

Business Intelligence refers to data-driven decision making with the help of aggregation, analysis and visualization of data to strategize and manage business processes and policies. The BI Analyst is expected to perform this function in hearX, across our marketing departments in the B2C division and to assist business in the interpretation of such data to guide marketing strategy and process optimization, ultimately increasing company profitability.

Requirements:

• Relevant Information Technology or BEng Industrial Engineering Degree
• Two (2) + years of proven experience in data analytics
• Advanced knowledge of Microsoft Excel (macros, pivot tables, formulas)
• Experience maintaining, administrating business reports using BI tools (Excel, QlikSense, BigQuery, Power BI, Tableau)
• Strong analytical, troubleshooting skills and root-cause analysis ability
• In-depth understanding of database management systems and ETL automation and optimization

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Job purpose: 

The Business Analyst takes ownership of assigned products and keeps a handle on product and project aspects including business models, specifications, budgets and financial models, progress tracking, management of resources and team capacity.  They will increase company profitability by driving product success by designing efficient and scalable systems/products and ensuring on-time and on-budget delivery thereof..

REQUIREMENTS:
Minimum education (essential): 

• For senior position: BEng (Industrial). 

Minimum education (desirable):

• Bachelors of Engineering (Industrial) or similar

Minimum applicable experience (years):

• 3 years minimum

Required nature of experience:

• Business Analysis within the IT, software  or medical device field
• Development of project, product and system specifications 
• Requirement gathering and documentation 
• Project Management

Skills and Knowledge (essential):

• Excellent computer proficiency (especially in MS Office Excel).
  Report and proposal writing skills.
• Business Process design

Skills and Knowledge (desirable):

• Agile Project Management
• BPMN or UML Knowledge

COMPETENCIES:

Essential Competencies:

• Examining information
• Documenting facts 
• Providing insights
• Making decisions
• Managing tasks
• Producing output
• Taking action 
• Pursuing goals
• Logical thinker
• Structured
• Problem solver
• Detail oriented 
• PM - time management

Important Competencies:

• Adopting practical approaches
• Exploring possibilities
• Convincing people 
• Articulating information
• Directing people 
• Conveying self-confidence
• Showing composure
• Resolving conflict
• Embracing change
• Inviting feedback
• Meeting timescales 
• Checking things

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Job purpose: 
Responsible for preparing financial reports, performing account reconciliations, maintaining the general ledger, preparing tax returns, assisting with audit preparations, and performing other accounting duties as assigned.

REQUIREMENTS
Minimum education (essential):  

• B.Com Accounting Degree or related Financial Degree

Minimum education (desirable)

• Honours Degree in Accounting

Minimum applicable experience (years):

• 3 years

Indirect Reports:

• Accountant
• Bookkeeper

Required nature of experience:

• Debtors management
• Creditors management 
• Tax compliance
• Statutory compliance
• Financial Reporting

Skills and Knowledge (essential):

• Accounting Software (ie Pastel / Xero)
  Microsoft Excel
• SARS efiling 
• Risk Assessment 
• Measurement Analysis and Interpretation
• Ratio Analysis

COMPETENCIES
Essential Competencies:

• Examining Information
• Showing Composure
• Meeting Timescales
• Checking Things
• Following Procedures
• Producing Output
• Upholding Standards
• Managing Tasks
• Analyzing Information

Important Competencies:

• Documenting Facts
• Interpreting Data
• Developing Expertise
• Adopting Practical Approaches
• Establishing Rapport
• Resolving Conflict
• Thinking Positively
• Embracing Change
• Inviting Feedback
• Understanding People
• Team working
• Taking Action

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Financial Reporting (10%)

• Analyze financial information and summarize financial status. 
• Participate in financial standards setting and in the forecast process.
• Suggest ways to improve efficiency and spending. 
• Perform variance analysis and prepare account reconciliations.

Month End Procedure Management (50%)

• Manage and assist the team to complete the month-end procedure within deadline.  
• Prepare month-end close procedures including debtors, creditors, cash, general ledger and trial balance reconciliations.  
• Identify errors and recommend changes to processing accounting transactions. 
• Review journal entries to ensure accuracy by team members.  
• Assist in financial standards setting and forecast process.

Team Management (10%)

• Assist with managing accounting assistants, bookkeeper and accountant.
• Provide input into the department's goal setting process.
• Plan, assign and review staff’s work.
• Provide training and mentoring to employees in the finance department.

General Financial Administration (20%)

• Review and recommend modifications to accounting systems and procedures.
• Support year-end close process. 
• Develop and document business processes and accounting policies to maintain and strengthen internal controls.  
• Liaise with the Financial Manager to improve financial procedures. 
• Assist with the budgeting process. 
• Coordinate accounting projects and initiatives with other members of the accounting and finance team or with other departments. 
• Assist with managing all company facilities.

Compliance (10%)

• Assist with tax audits and tax returns.
• Assist in financial standards setting for compliance and forecast process.
• Assist with directing internal and external audits to ensure compliance.
• Assist with keeping company documents up to date and maintain a record of such

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Job purpose: Real-time financial support for the Hearing Hub, in addition to collecting outstanding amounts for Lexie Hearing clients

REQUIREMENTS 

• Minimum education (essential): National Senior Certificate
• Minimum education (desirable): Bookkeeping Diploma
• Minimum applicable experience (years): 6 years

Required nature of experience: 

• Debtors collection 
• Customer service
• Creditors
• General bookkeeping

Skills and Knowledge (essential): 

• Accounting Software  (ie Pastel / Xero)
• Microsoft Excel
• Google Suite
• Debtors processes

Other: 

• 5 days a week; 9 hours a day with an hour lunch. 
• Hours: 9am - 6pm EST. 

COMPETENCIES
Essential Competencies:

• Examining Information
• Establishing Rapport
• Showing Composure
• Resolving Conflict
• Meeting Timescales
• Checking Things
• Following Procedures
• Upholding Standards

Important Competencies:

• Interpreting Data
• Developing Expertise
• Adopting Practical Approaches
• Thinking Positively
• Embracing Change
• Inviting Feedback
• Understanding People
• Valuing Individuals
• Managing Tasks
• Producing Output
• Taking Action

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Debtors liaison (50%): 

• Follow debtors collection process.
• Optimise debtors collection process.
• Ensure proper and clear correspondence with customers including via phone, email and text.
• Ensure proper record is kept of all communication with debtors on relevant platforms.
• Ensure Salesforce / XERO is updated with debtors process.
• Ensure customer contact details in Salesforce / XERO are correct after confirming details with the customer.
• Update and maintain customer contact details in Salesforce / XERO.
• Manage handover of Debtors to lawyers / debt collection agency.
• Collect all the necessary documentation for handover to lawyers / debt collection agency.
• Compile weekly feedback of debtors outstanding and communicate with internal stakeholders on a regular basis.
• Meet all relevant debtors deadlines. 
• Plan and structure daily work to meet deadlines efficiently.

Debtors administration (30%): 

• Process new invoices.
• Issue invoices accurately and timeously.
• All credit notes issued accurately and timeously.
• Send invoices and statements.
• Do corrections on account allocation.
• Conduct reconciliations of all debtors.
• Ensure customer payment allocations are correct.
• Negotiate payment arrangements with customers to increase debt collection.

Stripe administration (10%):

• Process new manual payments on Stripe.
• Manage disputes process with Stripe.
• Manage trial periods or customer profiles on Stripe as required.
• Maintaining records of the above on relevant platforms

Payments administration (10%): 

• Create invoices on Xero for manual payments, replacements or switchovers from subscription to once off. 
• Manage the recordkeeping process for such payments.

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Job purpose: 

The Business Analyst will take ownership of assigned products/processes in the financial department.  They will be responsible for handling project aspects including data analysis, project scoping and implementations, business models, specifications, progress tracking, management of resources and team capacity.  They will increase company profitability by driving success by designing efficient and scalable systems/initiatives and ensuring on-time and on-budget delivery thereof.

REQUIREMENTS
Minimum education (essential):

• BCom Financial related Degree  /  Bsc Information Technology  / BEng Industrial Engineer

Minimum applicable experience (years):

• 3-4 years minimum

Required nature of experience:

• Business Analysis and project management within the financial services/debt collecting/finance industry
• Development of projects, initiatives and  system specifications 
• Business intelligence
• Reporting on data 
• Requirement gathering and documentation 
• Project Management

Skills and Knowledge (essential):

• Excellent computer proficiency (especially in MS Office Excel).
• Report and proposal writing skills.
• Business Process design.

COMPETENCIES
Essential Competencies:

• Examining information
• Documenting facts 
• Providing insights
• Making decisions
• Managing tasks
• Producing output
• Taking action 
• Pursuing goals

Important Competencies:

• Adopting practical approaches
• Exploring possibilities
• Convincing people 
• Articulating information
• Directing people 
• Conveying self-confidence
• Showing composure
• Resolving conflict
• Embracing change
• Inviting feedback
• Meeting timescales 
• Checking things

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Business Analysis (60%)

• Collections portfolio analysis and monitoring (incl. roll rates, LGD’s and PD’s, propensities, forecasting of collections and cash flows.
• Craft and implement financial collections strategies and processes.
• Data management, integration and architecture to enable rapid and accurate reporting across multiple systems.
• Agent performance, efficiency and effectiveness analysis and reporting.
• Multi-task on a suite of projects and strategies, all within different stages of development and implementation.
• Create SOP and best practices within the contact centre and collections systems and processes.
• Compile intuitive system and specification design, in terms of researching, consulting and analysing needs.
• Compile relevant specifications documents, UX, UI designs, wireframes and test cases.
• Effective system testing and approval, including the management of release notes and effective communication with stakeholders on changes and/or improvements.
• Work with front-end, back-end and mobile developers, marketing, sales, research and design departments to ensure a holistic management process of project management.
• Identify technology limitations and deficiencies in applications and associated processes, procedures and methods within the department.
• Continuous improvement of existing systems and processes within the department.
• Identify issues, bugs, and bottlenecks and devise solutions to these problems within the department

Business Processes and Strategy (20%)

• Business process improvements, operationalization and optimization.
• Develop strategies for the implementation of initiatives and projects.
• Risk analysis and mitigation.
• Effective stakeholder management (both internal and external)

Record-Keeping (20%)

• Compile relevant records as is necessary for compliance.
• Accomplish objectives by establishing plans, budgets and results; reviewing progress and making mid-course corrections to ensure optimal outcomes. 
• Efficient and effective reporting on strategies, prioritisation and tasks to Line Manager.
• Efficient and effective reporting on performance of products and systems.
• Take personal ownership for projects/products/systems and work quality as well as contributing to team development and the hearX ecosystem as a whole

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Job purpose: 

To utilise various web based development languages to build responsive and adaptive UI for internal and public facing web applications. Our website and client-site web apps are built using Angular, Vue.js, HTML5, Javascript/Typescript and CSS. We are split into teams, each with a specific product focus. Each team will include a Business Analyst, Back-end- and Front-End Engineers, Android and/or iOS Developers, and/or Web Developers, each who bring a unique perspective.

REQUIREMENTS:

• Minimum education (essential): BSc in Computer Science or other technical discipline.
• Minimum education (desirable): MSc/PhD in computer science or other technical discipline.
• Minimum applicable experience (years): 3+ years working experience.

Required nature of experience: 

• Experience with translating UI & UX designs into HTML, CSS and Javascript websites, with a focus on user experience and usability.
• Have an excellent sense of design sense and attention to detail.
• Use sound engineering practices to build a solid product while iterating quickly.

Skills and Knowledge (essential): 

• HTML
• Javascript/Typescript
• CSS/SCSS
• Git
• RESTful API’s (JSON)

Experience in at least one of the following:

1. Angular
2. Vue.js
3. React.js

COMPETENCIES:
Essential Competencies:

• Adopting Practical Approaches
• Exploring Possibilities 
• Showing Composure
• Embracing Change
• Inviting Feedback 
• Meeting Timescales 
• Managing Tasks 
• Taking Action

Important Competencies:

• Examining Information 
• Developing Expertise
• Providing Insights
• Generating Ideas
• Convincing People
• Making Decisions
• Thinking Positively 
• Team Working 
• Checking Things
• Producing Output
• Upholding Standards
• Following Procedures

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES:
Analysis and Planning (15%): 

• Multitask on a range of products and tasks simultaneously, defining priorities and ensuring efficiency.
• Define and communicate problem, goal and acceptance criteria.
• Communicate and collaborate with development, business analyst and design teams to solve problems, make recommendations and discuss best programming practices.
• Work with stakeholders to achieve appropriate solutions.
• Conduct research on possible solutions and techniques.
• Analyse systems for root cause, impact, workarounds and permanent fixes.
• Determine and account for dependencies among deliverables, products and systems.
• Accurately estimate duration of deliverables.
• Identify and mitigate risks.
• Document analysis and planning process.
• Communicate effectively with line manager on progress, priorities and workload.

Programming (50%): 

• Follow project plan to develop software.
• Meet deadlines and timelines as determined in the planning phase
• Adhere to agreed upon standards for code, as set and determined by the Lead Systems Engineer. 
• Generate and maintain effective and efficient high quality code. 
• Use effective and efficient components & techniques to implement solutions.
• Ensure all work is versioned and backed up according to company standards.
• Take ownership for work, tasks and communication.

Testing and Implementation (20%): 

• Ensure that all work is tested, benchmarked and fulfills functional requirements before submission.
• Prepare test environment, examples and instructions.
• Participate enthusiastically in peer code reviews.
• Deploy changes to live environment.
• Maintain system and product change logs and release notes according to company standards.

Reporting and Communication (15%): 

• Keep project documentation up to date and standard.
• Provide timeous, efficient and effective feedback on project status.
• Proactively keep stakeholders updated on progress, risks and problems.
• Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
• Provide insight and feedback on queries regarding relevant projects.

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Job purpose: Hearing Expert’s will provide high quality counselling and remote care to a hearing care programme being provisioned to service the market in the United States. They will ensure that clients understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care. Once a client of the Hearing Aid company, the client will be assisted remotely via video and voice calls, with the Hearing Expert troubleshooting issues with hearing aids remotely, and making suggested changes and tweaks to the settings and functioning of the hearing aids for the client.

REQUIREMENTS:

• Minimum education (essential): B. Communication Pathology in Audiology
• Minimum education (desirable): M.Communication Pathology in Audiology
• Minimum applicable experience (years): 2 - 5 years

Required nature of experience: 

• Sale and fitment of hearing aids
• Troubleshooting regarding hearing aid client experience
• Fine tuning of hearing aid settings
• Customer relations and relationship management
• Technical support (hearing aids and apps connected to hearing aids) 
• Administration and client record management
• Working within a digital environment

Skills and Knowledge:

• Telephonic sales experience and high conversion rates
• Excellent English skills
• Conflict management 
• Excellent communication ability and oratorship 

The following experience would be advantageous: 

• Working in a call centre or in sales
• CRM system (Salesforce in particular) experience 
• Ease of use with video calling 
• Cold Calling experience

Other: 

• Working hours from EST time: 9am - 8pm
• Working shifts, four shifts a week 
• Monday to Friday and occasionally Saturdays

COMPETENCIES:
Essential Competencies: 

• Examining Information
• Articulating Information
• Making Decisions 
• Resolving Conflict 
• Thinking Positively 
• Inviting Feedback 
• Understanding People
• Valuing Individuals

Important Competencies:

• Developing Expertise
• Adopting Practical Approaches
• Interacting with People
• Establishing Rapport
• Convincing People
• Showing Composure 
• Checking Things
• Following Procedures
• Managing Tasks
• Upholding Standards
• Taking Action 
• Seizing Opportunities

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES:
Client Support and Customer Retention (80%): 

• Conduct business in a professional manner when communicating and interacting with clients to ensure client satisfaction.
• Maintain a high ‘customer effort score’ by going above and beyond for customers. 
• Complete assigned CRM tasks for follow-up, support, and survey call to clients. 
• Solve problems for end-users to get the products working.
• Solve problems as effectively and efficiently as possible in the least amount of time.
• Escalate queries with discretion.  
• Respond to queries and follow up with feedback.
• Interpret client input and feedback into an improved service in terms of hearing aid settings.
• Make accurate adjustments to hearing devices, using remote support.
• Liaise with other Hearing Exerts to improve client satisfaction. 
• Achieve set retention goals and targets.
• Provide feedback to the Lead audiologists on the performance of the devices, client feedback and HH performance as required by such Lead audiologists

New Business Generation (sales) (10%): 

• Assist clients with questions about hearing loss and hearing aid benefits.
• Handle escalated incoming calls regarding services and technologies offered.
• Generate and secure potential revenue by:

1. Following up on incoming leads; 
2. Cold calling new prospective clients;
3. Following up on calls, messages and tasks. 
4. Following up on supplied leads.

• Achieve set revenue goals and targets.
• Upsell additional products to existing (and potential) clients.

Quality Management and Data Security (10%): 

• Maintain absolute customer confidentiality and protection of personal information.
• Maintain client records in accordance with procedure.
• Ensure other required documents, reports, and email accounts are up to date and accurate.

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Job purpose: Junior Hearing Expert’s will provide high quality counselling and remote care to the Lexie customers in the United States. They will ensure that customers understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care. Once a customer of the Hearing Aid company, the customer will be assisted remotely via video and voice calls, emails and various live chat platforms, with the Junior Hearing Experts troubleshooting issues with hearing aids remotely, providing hearing aid retention through support calls to the customers and the onboarding new customers. 

REQUIREMENTS

• Minimum education (essential): B. Communication Pathology in Audiology
• Minimum education (desirable): M.Communication Pathology in Audiology
• Minimum applicable experience (years): 1 - 2 years

Required nature of experience: 

• Sale and fitment of hearing aids
• Troubleshooting hearing aid related issues
• Troubleshooting customer experience related issues
• Basic fine tuning of hearing aid settings
• Customer relations and relationship management
• Administration and customer record management
• Working within a digital environment

The following experience would be advantageous: 

• Working in a call centre or in sales
• Ease of use with video calling

Skills and Knowledge:

• Excellent English skills
• Excellent communication ability and oratorship 
• Working with a customer management system
• Conflict management

Other:

Working hours Eastern Standard Time: 9am - 8pm

• Working shifts, four shifts a week
• Monday to Saturday
• These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time

COMPETENCIES
Essential Competencies:

• Interacting with People
• Establishing Rapport
• Understanding People
• Examining Information
• Analysing information
• Checking Things
• Following Procedures
• Articulating Information
• Making Decisions 
• Adopting Practical Approaches
• Convincing People
• Inviting Feedback 
• Valuing Individuals

Important Competencies:

• Thinking Positively 
• Resolving Conflict 
• Showing Composure 
• Developing Expertise
• Managing Tasks
• Upholding Standards
• Taking Action 
• Seizing Opportunities

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Job purpose: Developing and maintaining software products and solutions offered by the company.

REQUIREMENTS:

• Minimum education (essential): Course or Certificate in Programming.
• Minimum education (desirable): Bachelor’s degree in Computer Science or Engineering (or similar.
• Minimum applicable experience (years): 5+ years working experience.
• Required nature of experience: Software development.

Skills and Knowledge (essential): 

• Design and build data stores with complex relationships (relational or NoSQL).
• Built/Design distributed systems, back-end APIs, or microservices.
• CS fundamentals in object-oriented design, data structures, algorithm design and complexity analysis.

Skills and Knowledge (desirable):

• Experience in Golang.
• Experience with continuous deployment technologies (Jenkins).
• Familiarity with (TDD) unit testing, performance, load, or end-to-end integration tests.

COMPETENCIES:
Essential Competencies:

• Examining Information 
• Developing Expertise
• Making Decisions
• Showing Composure
• Embracing Change
• Meeting Timescales 
• Upholding Standards
• Taking Action

Important Competencies:

• Providing Insights 
• Interpreting Data
• Adopting Practical Approaches
• Exploring Possibilities 
• Thinking Positively 
• Conveying Self-Confidence 
• Inviting Feedback 
• Impressing People 
• Convincing People
• Challenging Ideas
• Managing Tasks 
• Following Procedures