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  • Posted: Jun 9, 2022
    Deadline: Not specified
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    The hearX Group offers the world's first clinical smartphone hearing test solutions. Our award-winning products are used in over 25 countries. Our aim is to impact on an individual, community and global level by creating sustainable, smart solutions for hearing health for everyone.
    Read more about this company

     

    Debtors Administrator

    Job purpose: Real-time financial support for the Hearing Hub, in addition to collecting outstanding amounts for Lexie Hearing clients

    REQUIREMENTS 

    • Minimum education (essential): National Senior Certificate
    • Minimum education (desirable): Bookkeeping Diploma
    • Minimum applicable experience (years): 6 years

    Required nature of experience: 

    • Debtors collection 
    • Customer service
    • Creditors
    • General bookkeeping

    Skills and Knowledge (essential): 

    • Accounting Software  (ie Pastel / Xero)
    • Microsoft Excel
    • Google Suite
    • Debtors processes

    Other: 

    • 5 days a week; 9 hours a day with an hour lunch. 
    • Hours: 9am - 6pm EST. 

    COMPETENCIES
    Essential Competencies:

    • Examining Information
    • Establishing Rapport
    • Showing Composure
    • Resolving Conflict
    • Meeting Timescales
    • Checking Things
    • Following Procedures
    • Upholding Standards

    Important Competencies:

    • Interpreting Data
    • Developing Expertise
    • Adopting Practical Approaches
    • Thinking Positively
    • Embracing Change
    • Inviting Feedback
    • Understanding People
    • Valuing Individuals
    • Managing Tasks
    • Producing Output
    • Taking Action

    KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
    Debtors liaison (50%): 

    • Follow debtors collection process.
    • Optimise debtors collection process.
    • Ensure proper and clear correspondence with customers including via phone, email and text.
    • Ensure proper record is kept of all communication with debtors on relevant platforms.
    • Ensure Salesforce / XERO is updated with debtors process.
    • Ensure customer contact details in Salesforce / XERO are correct after confirming details with the customer.
    • Update and maintain customer contact details in Salesforce / XERO.
    • Manage handover of Debtors to lawyers / debt collection agency.
    • Collect all the necessary documentation for handover to lawyers / debt collection agency.
    • Compile weekly feedback of debtors outstanding and communicate with internal stakeholders on a regular basis.
    • Meet all relevant debtors deadlines. 
    • Plan and structure daily work to meet deadlines efficiently.

    Debtors administration (30%): 

    • Process new invoices.
    • Issue invoices accurately and timeously.
    • All credit notes issued accurately and timeously.
    • Send invoices and statements.
    • Do corrections on account allocation.
    • Conduct reconciliations of all debtors.
    • Ensure customer payment allocations are correct.
    • Negotiate payment arrangements with customers to increase debt collection.

    Stripe administration (10%):

    • Process new manual payments on Stripe.
    • Manage disputes process with Stripe.
    • Manage trial periods or customer profiles on Stripe as required.
    • Maintaining records of the above on relevant platforms

    Payments administration (10%): 

    • Create invoices on Xero for manual payments, replacements or switchovers from subscription to once off. 
    • Manage the recordkeeping process for such payments.

    Method of Application

    Interested and qualified? Go to hearX Group on hearxgroup.simplify.hr to apply

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