Hot Jobs at Huntswood

Job Overview

• Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team.
• Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1 year experience in the customer service webchat.
• Basic understanding and knowledge of the UK market is beneficial.

Required Skills

• Customer Service webchat experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach

go to method of application »

• We’re looking for a detail-driven and customer-focused professional to support our complaints process across multiple areas, including administration, product/service complaints, and telephony.
• You will deliver first-class customer service via telephony and email, supporting customers with empathy, active listening, and clear communication. Your focus will be on complaints handling and administration. High levels of engagement and professionalism are essential. As the project develops, you may receive additional training to handle more complex complaint investigations, offering opportunities for growth.

What you’ll be doing:

• Handle inbound and outbound calls answering queries about motor finance products and processes
• Support complaint investigations by managing correspondence, records, and reporting.
• Ensure compliance with FCA regulations, Consumer Duty, and company standards.
• Communicate professionally with customers, dealers, and internal teams.
• Assist with identifying trends and root causes to improve processes.

What we’re looking for:

• Strong written and verbal communication skills.
• Excellent organisational and administrative ability.
• Customer service orientation with a professional telephone manner.
• Familiarity with complaint handling processes (motor finance experience desirable).
• Proficiency in Microsoft Office.

Minimum Job Requirements

• National Senior Certificate (Grade 12)/Matric with Maths & English
• Clear Credit and Criminal record
• 1- 2 years’ Proven experience in the insurance space/FSP Campaign (International Campaigns)
• Exceptional ability to use Microsoft Office packages including Word, Excel & Powerpoint.

Required Skills

• Communication Skills: Excellent written and verbal communication, including professional correspondence and telephony.
• Regulatory Awareness: Familiarity with FCA regulations
• Customer Focus: Experience in a customer centric environment, professionalism, and delivering fair outcomes for customers.
• Administrative Competence: Accurate record-keeping, database management, and SLA adhe

go to method of application »

• We’re looking for experienced Complaints Specialists to manage complex cases and deliver fair outcomes for our customers. If you thrive on problem-solving and building strong relationships, this role is for you.
• Your focus will be on managing complex complaints related to vehicle quality and premium finance, ensuring compliance with FCA regulations and Consumer Duty. You’ll liaise with multiple stakeholders, including customers, dealers, brokers, and insurers, to achieve fair and timely resolutions. High levels of engagement and professionalism are essential.

What you’ll be doing:

• Investigate Motor Quality complaints to ensure vehicles meet legal and quality standards.
• Handle Premium Finance complaints, liaising with clients, brokers, and insurers.
• Communicate professionally via phone and email, using empathy and strong listening skills.
• Ensure compliance with FCA regulations, Consumer Duty, and company policies.
• Identify trends and contribute to process improvements.

What we’re looking for:

• Previous complaint handling experience in Financial /Insurance services.
• Strong analytical and negotiation skills.
• Excellent written and verbal communication.
• Ability to manage multiple stakeholders and complex cases.
• Knowledge of motor finance and insurance processes is desirable.
• Proficiency in Microsoft Office.

Minimum Job Requirements

• National Senior Certificate (Grade 12)/Matric with Maths & English
• Clear Credit and Criminal record
• 1- 2 years’ Proven experience in the insurance space/FSP Campaign (International Campaigns)
• Exceptional ability to use Microsoft Office packages including Word, Excel & PowerPoint.

Required Skills

• Communication Skills: Excellent written and verbal communication, including professional correspondence and telephony.
• Regulatory Awareness: Familiarity with FCA regulations
• Customer Focus: Experience in a customer centric environment, professionalism, and delivering fair outcomes for customers.
• Administrative Competence: Accurate record-keeping, database management, and SLA adherence.
• Analytical Ability: Identifying trends, root cause analysis, and risk escalation.