Hot Jobs at Marriott International

Role Overview

• The Assistant Director of Finance supports the financial leadership of The Cape Town EDITION, contributing to the delivery of strong financial results while upholding EDITION brand standards and owner expectations.
• Working closely with the Director of Finance and the Executive Team, this role provides financial analysis, planning support, and accounting oversight to enable sound decision‑making, effective cost control, and a strong internal control environment. The role also supports the development and execution of the hotel’s business plan and financial strategy.

Key Responsibilities

Financial Planning & Analysis

• Support the preparation of the annual operating budget, forecasts, and business plan
• Analyse financial performance, identifying trends, risks, and opportunities
• Monitor actual results against budget and provide actionable insights to department leaders
• Support productivity, cost‑saving, and profit‑improvement initiatives

Accounting & Controls

• Ensure accurate financial reporting, reconciliation, and balance sheet integrity
• Support internal, external, and regulatory audit processes
• Maintain strong financial and operational controls to safeguard hotel assets
• Ensure compliance with brand standards, operating procedures, and management agreements

Business & Stakeholder Support

• Communicate financial information clearly to hotel leadership and key stakeholders
• Support cash flow management, working capital control, and owner reporting
• Participate in review meetings to drive informed commercial decision‑making

Team & People Development

• Support leadership and development of the Finance & Accounting team
• Ensure new hires are onboarded effectively and team members are cross‑trained
• Participate in performance management and hiring activities as required

Candidate Profile

• Bachelor’s degree in Finance, Accounting, or related field or Master’s degree in Finance or Accounting
• Experience in finance or accounting, preferably within hospitality or a service‑driven environment
• Strong analytical, organisational, and communication skills
• Solid understanding of financial controls, budgeting, and reporting
   

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Position Summary

• The Instructional Designer plays a vital role in Marriott's global training initiatives by crafting innovative, high‑impact learning experiences that elevate associate skills and promote meaningful behavior change. This role partners closely with subject matter experts and global stakeholders to design learning solutions aligned with Marriott’s brand and operational standards. Success in this role requires strong instructional design expertise, the ability to build globally scalable content, and deep understanding of Marriott’s brand culture to deliver learning programs that drive operational excellence and enhance guest satisfaction.

Scope

• Location: Cape Town, South Africa 
• Hybrid Model: 2-3 days in the office
• Role Type: Individual Contributor

Key Responsibilities

• Apply instructional design methodologies (such as ADDIE) to develop training programs from needs analysis through evaluation.
• Build visually compelling and interactive digital learning using tools such as Articulate Storyline, Adobe Captivate, and other industry‑standard tools.
• Research, test, and incorporate new learning technologies (including AI‑powered tools) to enhance quality and efficiency.
• Utilize modern learning modalities including microlearning, gamification, blended learning, and just‑in‑time learning approaches.
• Leverage agile principles for iterative design to adapt quickly to evolving business or learner needs.
• Design learning materials that meet accessibility standards and support inclusion across diverse learner groups.
• Translate complex or technical information from SMEs into clear, practical training content aligned with Marriott standards.
• Oversee distribution of learning content in Marriott’s Learning Experience Platform (LXP) and ensure seamless integration and performance tracking.
• Manage multiple simultaneous projects, timelines, and stakeholder expectations across global markets.
• Adapt content for cultural relevance to ensure global accessibility and meaningful learning engagement.
• Measure program effectiveness using Kirkpatrick’s Four Levels of Evaluation and improve content based on feedback and analytics.
• Ensure all learning experiences reflect Marriott’s values, culture, service philosophy, and brand integrity.

Candidate Profile
Experience

• Bachelor’s degree in Instructional Design, Education, or related field.
• Minimum 3 years of instructional design experience with a proven record of creating learner‑centered solutions.
• Proficiency with Articulate Storyline, Adobe Captivate, and LMS/LXP environments.
• Advanced degree or certifications in instructional design, e‑learning, or project management (e.g., PMP, CPTD).
• Experience designing training in hospitality or customer‑service–based environments.
• Proven ability to apply ADDIE, SAM, or other instructional design models.

Skills & Competencies

• Expertise in digital learning and multimedia development
• Strong project management capability
• Ability to collaborate with cross‑functional, global stakeholders
• Understanding of adult learning principles and engagement strategies
• Analytical mindset for evaluating training impact
• Creativity in developing modern, engaging learning experiences
• Commitment to accessibility, diversity, and inclusion in learning design
   

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Role Overview

• The Director of Sales / Senior Sales Manager leads the day‑to‑day sales function at The Cape Town EDITION, with a focus on driving revenue performance and building long‑term, value‑based customer relationships.
• This role is responsible for executing the property’s sales strategy, achieving personal and team booking goals, and partnering closely with internal and external stakeholders to ensure the hotel meets its commercial objectives across rooms, meetings, and events.

Key Responsibilities Sales Strategy & Execution

• Partner with the commercial leadership team to understand and implement the property’s sales strategy
• Develop and execute segment‑specific sales plans aligned with revenue, market, and customer objectives
• Support the development and execution of internal and external sales promotions
• Collaborate with on‑ and off‑property sales channels to ensure aligned, complementary sales efforts
• Revenue Generation & Performance
• Drive revenue performance by setting the standard through personal booking goals
• Recommend and monitor booking goals for direct reports
• Analyse market trends and sales data to identify opportunities and adjust strategies
• Support Revenue Management with accurate forecasting and six‑period projections
• Sales Operations & Account Management
• Oversee day‑to‑day sales activities and performance of direct reports
• Participate in sales calls to acquire new business and close key accounts
• Approve space release for catering, where applicable, to maximise revenue
• Ensure operational execution of booked business, including proposals, contracts, and customer correspondence
• Customer Experience & Service Excellence
• Lead by example in delivering exceptional guest hospitality and service standards
• Engage with customers before, during, and after events to gather feedback and ensure satisfaction
• Ensure delivery against contractual commitments and brand standards
• Empower and coach the sales team to deliver personalised, anticipatory service
• Embed guest satisfaction and continuous improvement into team engagement and meetings
• Relationship Management
• Build and maintain strong relationships with key customers, partners, and internal stakeholders
• Attend client events, trade shows, and sales missions to strengthen market presence and relationships
• Collaborate with departments including Human Resources, Engineering, and Loss Prevention to support operational and regulatory requirements
• People Leadership & Development
• Interview, hire, and onboard sales talent aligned with business needs and brand culture
• Provide ongoing coaching, feedback, and performance management
• Utilise available training tools to support professional development and service excellence

Candidate Profile

• Diploma or degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related field, or equivalent experience
• Experience in hotel sales or a related commercial role, preferably within a luxury or lifestyle hospitality environment
• Proven ability to drive revenue, manage client relationships, and lead high‑performing teams
• Strong communication, analytical, and organisational skills

Additional Information

• Full‑time, on‑site role based at The Cape Town EDITION, V&A Waterfront
• Candidates must have the legal right to work in South Africa

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Role Overview

• The Director of Marketing is responsible for the development, execution, and optimisation of all marketing strategies that support the property’s revenue, positioning, and brand objectives.
• Partnering closely with the Vice President of Sales & Marketing, General Manager, and Commercial leadership team, this role leads integrated marketing initiatives across digital, partnerships, communications, and demand generation. The Director of Marketing ensures brand integrity, drives topline performance, and translates insights into impactful, measurable campaigns.

Key Responsibilities

• Marketing Strategy & Planning
• Develop and execute the annual marketing strategy and budget in alignment with hotel business priorities
• Partner with the VP of Sales & Marketing and Revenue Management to deliver integrated, cross‑functional topline strategies
• Lead repositioning and brand pull‑through initiatives in partnership with Area and Regional teams
• Act as brand guardian, ensuring all marketing communications reflect EDITION brand voice and standards
• Reconcile marketing spend monthly in partnership with Finance to ensure forecast accuracy and ROI
• Digital Marketing & Demand Generation
• Own and execute the digital marketing strategy across the hotel website, third‑party platforms, and social media channels
• Develop and manage SEO strategy in collaboration with Marriott Digital Services or external agencies
• Oversee OTA marketing strategy and media investments in partnership with Revenue Management
• Drive direct and group lead generation initiatives aligned with commercial objectives
• Ensure up‑to‑date, compelling visual and content assets through owned photoshoots and asset development
• Campaign Performance & Analytics
• Oversee execution of all marketing campaigns, initiatives, and collateral to maximise revenue impact
• Analyse campaign performance, digital trends, and market insights to inform ongoing optimisation
• Prepare and present clear, data‑driven marketing performance updates to the General Manager, commercial leaders, and Ownership
• Adjust strategies swiftly based on performance, market shifts, and emerging opportunities
• Communications, PR & Partnerships
• Develop and lead the Public Relations strategy, including key messages, pitch angles, and target audiences
• Manage PR agencies or oversee direct PR activity where applicable
• Identify and activate incremental marketing opportunities through partnerships, third‑party platforms, and destination organisations
• Build and maintain strong relationships with internal stakeholders, media partners, and regional marketing teams
• People Leadership & Team Development
• Lead, coach, and develop the property marketing team to deliver high‑impact results
• Recruit, onboard, and performance‑manage marketing associates
• Conduct performance reviews, provide regular feedback, and support career development
• Address employee relations matters in line with company policies and procedures

Candidate Profile

• Diploma or degree in Business Administration, Marketing, Sales, or a related field, or equivalent professional experience
• Experience in hospitality marketing, sales, or a comparable commercial environment; luxury or lifestyle experience preferred
• Proven ability to lead integrated marketing strategies that drive revenue and brand positioning
• Strong analytical, communication, and stakeholder management skills
• Demonstrated experience leading teams and managing external partners or agencies

Additional Information

• Full‑time, on‑site role based at The Cape Town EDITION, V&A Waterfront
• Candidates must have the legal right to work in South Africa

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JOB SUMMARY

• Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures supervisors maintain adequate levels of department supplies.
• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
• Ensures employees are working in a safe environment.
• Manages all period-end inventories.
• Directs, monitors, and assists all overnight staff.
• Ensures guest tracking scores and employee opinion survey goals are achieved.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
• Administers plans and actions to keep chargebacks and rebates to a minimum.
• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
• Manages employee hours.
• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Managing and Conducting Human Resources Activities

• Promotes participation in property safety-related programs.
• Monitors employee attendance and records absences/tardiness.
• Promotes teamwork and employee morale.
• Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
• Keeps employees informed regarding new operational procedures, standards, or programs.
• Ensures all employees have complete knowledge of emergency procedures.
• Ensures constant communication takes place between employees, supervisors and management.
• Provides orientation for new employees and ensuring all information is entered into computer.
• Helps direct supervisors to achieve their own development goals.
• Encourages employee relations through gifts, parties, outings.
• Creates incentives that will promote better service and profit for the property.
• Assists operations manager in processing employee payroll weekly.
• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

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POSITION SUMMARY

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS 

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.

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JOB SUMMARY

• Responsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories.

CANDIDATE PROFILE 

Education and Experience 

•  4-year bachelor's degree in Finance and Accounting or related major; or a minimum of 2 years’ experience in Purchasing or a related field.

CORE WORK ACTIVITIES 

Assists in Managing Work, Projects, Policies, and Standards for Purchasing Across Departments

•  Supports generating and providing accurate and timely results in the form of reports, presentations, etc.
•  Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
•  Supports sanitation compliance.
•  Assists Executive Chef in all aspects of purchasing (e.g., Food, Beverage and Controllable) to ensure quality and profitability.
•  Orders all food and beverage based on business needs.
•  Assists Executive Chef in maintaining/lower budgeted food/controllable costs.
•  Maintains sanitation and safety standards as specified in the brand guidelines.
•  Ensures that proper safeguards are in effect for the security of the food and beverage storeroom assets.
•  Enforces item use-up with storeroom personnel and kitchen management to keep inventory at lowest level possible levels.
•  Communicates with kitchen, restaurant management and vendors to ensure timing of deliveries satisfies advanced food production needs.
•  Checks invoice on goods received against shipment to ensure quantity, quality, weights and purchase specifications are as ordered.
•  Uses existing computer programs to perform daily and period end food and beverage costs.
•  Maintains inventory controls for proper levels, dating, rotation, requisitions, etc.
•  Completes administrative tasks on a timely basis (e.g., C-7s, menu costing, general office duties).
•  Supports period end inventory according to Food and Beverage and Accounting standard operation procedures.
•  Calculates figures for food and beverage inventory.
•  Ensures that price and product availability issues are communicated as needed to the F & B Director and Executive Chef.
•  Receives and inspects deliveries.
•  Maintains an accurate controllable log and beverage perpetual.
•  Supports accurate administration of all invoices, and adherence to proper bookkeeping procedures.

Demonstrating and Applying Accounting Knowledge to Purchasing Operations

•  Demonstrates knowledge of job-relevant issues, products, systems, and processes.
•  Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
•  Keeps up-to-date technically and applies new knowledge to your job.

Assists in Maintaining Finance and Accounting Goals

•  Submits reports in a timely manner, ensuring delivery deadlines.
•  Assists in ensuring profits and losses are documented accurately.
•  Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
•  Develops specific goals and plans to prioritize, organize, and accomplish your work.
•  Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.

Additional Responsibilities 

•  Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
•  Interacts with kitchen staff, vendors and Executive Chef.
•  Uses existing computer programs effectively to post invoices, update items and costs.
•  Attends and participates in all pertinent meetings.

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POSITION SUMMARY

• Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Safety and Security

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Maintain awareness of undesirable persons on property premises.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Thank guests with genuine appreciation and provide a fond farewell.

Communication

• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers and two-way radios, email).

Working with Others

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Read and visually verify information in a variety of formats (e.g., small print).
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Enter and locate work-related information using computers and/or point of sale systems.
• Move at a speed required to respond to work situations (e.g., run, walk, jog).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Surveillance/Patrol

• Patrol all areas of the property by foot or vehicle using specified equipment (e.g., flash light, high visibility jacket) to ensure guest and meeting rooms are secure and assist guests with room access.
• Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded.
• Lock property entrances during designated times.
• Conduct daily physical hazard inspections and report any unsafe conditions or work practices.

Incident/Emergency Response

• Respond to the scene of guest or employee accidents and determine if emergency aid is required.
• Administer first aid/CPR to guests or employees as required.
• Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc.
• Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
• Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required.
• Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incident.
• Respond to domestic problems with guests and call for outside assistance if necessary.
• Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.
• Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
• Resolve safety hazard situations.
• Escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation.
• Report to scenes of vehicle accidents/thefts and document all required information.
• Call for assistance using proper code responses.

Investigations/Reports

• Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged.
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals.
• Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
• Conduct interviews with relevant parties in order to obtain statements and information related to incidents.

Analytical Skills

• Decision-Making
• Learning

Interpersonal Skills

• Customer Service Orientation
• Diversity Relations
• Team Work
• Interpersonal Skills

Communications

• English Language Proficiency
• Communication
• Listening
• Applied Reading
• Writing

Personal Attributes

• Integrity
• Dependability
• Safety Orientation
• Presentation
• Positive Demeanor
• Stress Tolerance

Emergency Response

• Stressful Situations

Education

• High school diploma/G.E.D. equivalent

Related Work Experience

• Atleast 2 years related work experience is required.

Supervisory Experience

• Supervisor experience will be advantageous.

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POSITION SUMMARY

• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25kg without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience is required.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

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POSITION SUMMARY

• Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

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Job Summary

• The Executive Chef is responsible for the overall success of daily kitchen operations, ensuring a consistently high‑quality culinary offering across all outlets. This role leads the kitchen team, oversees all food preparation areas, and drives guest satisfaction, employee engagement, and financial performance. The Executive Chef ensures food safety, sanitation, and brand standards are met while guiding and developing the culinary team.

Candidate Profile

Education and Experience

• High school diploma or GED; 6 years experience in culinary, food and beverage, or a related area

OR

• 2‑year degree in Culinary Arts, Hotel & Restaurant Management, or related field; 4 years experience in culinary, food and beverage, or a related area

Core Work Activities

Leading Kitchen Operations

• Leads the kitchen management team and oversees day‑to‑day operations
• Understands all kitchen roles and can support or replace staff as needed
• Sets performance standards, monitors results, and provides direction to the team
• Builds trust, cooperation, and a positive working environment
• Ensures policies are administered fairly and consistently
• Reviews staffing levels to meet service, operational, and financial goals
• Supervises and coordinates cooks and culinary staff
• Demonstrates new techniques, equipment, and culinary approaches

Setting and Maintaining Culinary Goals

• Develops guidelines and control procedures for purchasing and receiving
• Establishes performance, budget, and team goals
• Communicates and enforces safety procedures and standards
• Manages controllable expenses including food cost, supplies, and equipment
• Participates in the budgeting process
• Ensures compliance with brand safety and operational standards

Ensuring Culinary Standards Are Met

• Provides direction for menu development and culinary creativity
• Monitors quality of raw and cooked products to ensure standards are met
• Determines food presentation and oversees decorative displays
• Ensures compliance with sanitation and food‑handling standards
• Maintains purchasing, receiving, and storage procedures
• Prepares and cooks food as needed, including for special events

Ensuring Exceptional Customer Service

• Supports service behaviours that enhance guest satisfaction and retention
• Communicates guest needs to the team and provides coaching where needed
• Ensures daily operations meet quality and service expectations
• Interacts with guests to gather feedback on food quality and service
• Responds to guest concerns promptly and professionally
• Reviews guest satisfaction results to identify improvement opportunities

Managing and Conducting Human Resource Activities

• Identifies developmental needs and provides coaching and mentoring
• Ensures fair and equitable treatment of employees
• Trains staff on cooking fundamentals and plate presentation
• Administers performance appraisals for direct reports
• Supports training for banquet and catering teams
• Observes service behaviours and provides feedback
• Manages progressive discipline and ensures documentation is completed correctly

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JOB SUMMARY

• Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes.  Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution.  

CANDIDATE PROFILE  

Education and Experience

• 4-year bachelor's degree in Finance and Accounting or related major; no work experience required.

OR

• 2-year degree from an accredited university in Finance and Accounting or related major; 2 years experience in finance and accounting or related professional area.

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies 

• Coordinates and implements accounting work and projects as assigned.
• Coordinates, implements and follows up on Accounting SOP audits for all areas of the property.
• Complies with Federal and State laws applying to fraud and collection procedures.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
• Balances credit card ledgers.
• Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.

Maintaining Finance and Accounting Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Submits reports in a timely manner, ensuring delivery deadlines.
• Ensures profits and losses are documented accurately.
• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
• Maintains a strong accounting and operational control environment to safeguard assets.
• Completes period end function each period.
• Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.

Demonstrating and Applying Accounting Knowledge 

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Demonstrates knowledge of return check procedures.
• Demonstrates knowledge of the Gross Revenue Report.
• Demonstrates knowledge and proficiency with write off procedures.
• Demonstrates knowledge and proficiency with consolidated deposit procedures.
• Keeps up-to-date technically and applying new knowledge to your job.
• Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information.
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Leading Accounting Teams 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Motivates and provides a work environment where employees are productive.
• Imposes deadlines and delegates tasks.
• Provides an "open door policy" and is highly visible in areas of responsibility.
• Understands how to manage in a culturally diverse work environment.
• Manages the quality process in areas of customer service and employee satisfaction.

Managing and Conducting Human Resource Activities

• Supports the development, mentoring and training of employees.
• Provides constructive coaching and counseling to employees.
• Trains people on account receivable posting techniques.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Demonstrates personal integrity.
• Uses effective listening skills.
• Demonstrates self confidence, energy and enthusiasm.
• Manages group or interpersonal conflict effectively.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Manages time well and possesses strong organizational skills.
• Presents ideas, expectations and information in a concise well organized way.
• Uses problem solving methodology for decision making and follow up.
• Makes collections calls if necessary.

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JOB SUMMARY

• Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). 
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Policies and Procedures

• Follow company and department policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Recruitment

• Monitor all hiring and recruitment processes for compliance. Assist with internal transfers and external hires.
• Assist with the coordination of pre-hire checks. Notify applicants of results. Schedule and track orientation.

Hiring

• Coordinate all on-boarding activities for new hires (new hire set-up, job descriptions, paperwork).
• Follow all employment compliance standards for newly hired employees (I9, Job Requisition Files, Personnel Files, etc.)
• Maintain and validate all personnel records in HR Systems (Peoplesoft, GRS, E-Verify, etc.)
• Follow-up on all outstanding new hire paperwork.

Compliance

• Assist management with HR Audits. Maintain tracking systems to ensure all audits are completed timely and accurate. Assist with department LOA procedures and processes.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Assists Management

• Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments
• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Communications and Relations

• Respond to questions, requests, and concerns from employees and management regarding company and Human
• Resources programs, policies and guidelines.
• Inform Human Resources management of issues related to employee relations within the division or property.

Hiring - New Employees

• Create new employee personnel file.

Administration

• Maintain confidentiality and security of employee and property records, files, and information.
• Answer phone calls and record messages.
• Create and maintain filing systems.
• Create and type office correspondence using computer.
• Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's, reference checks,
• Drug Free Workplace Policy (DFWP), applicant self-identification forms, department orientation check list).

Education

• High school diploma/G.E.D. equivalent

Related Work Experience

• At least 1 year of related work experience

Supervisory Experience

• No supervisory experience is required

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POSITION SUMMARY

• Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.
• No matter what position you are in, there are a few things that are critical to success – ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts – to get it right for our guests and our business each and every time.    

CRITICAL TASKS

Guest Relations

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process  to resolve issues, delight, and build trust.

Housekeeping Protocol

• Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
• Respond promptly to requests from guests, Front Desk, or At Your Service requests.
• Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
• Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
• Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
• Comply with quality assurance expectations and standards.
• Return cart to designated area at the end of shift.
• Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
• Fold cleaned linen into designated size, either by hand or using folding machine.
• Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
• Perform other reasonable duties as requested.

Guest Rooms, Villas, and Suites

• Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).
• Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
• Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
• Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
• Limit access to guest rooms while cleaning by following departmental procedures.
• Remove trash, dirty linen, and room service items from room and balcony/patio.
• Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
• Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
• Report missing hotel/resort property and damages to room to manager/supervisor.

Public and Employee Spaces

• Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
• Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
• Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
• Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
• Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
• Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
• Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Support all co-workers and treat them with dignity and respect.

Safety and Security

• Complete appropriate safety training and certifications to perform work tasks.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Follow any local Training requirements & Guidance
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Maintain awareness of undesirable persons on property premises.
• Support all co-workers and treat them with dignity and respect.

Policies and Procedures

• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.

CRITICAL COMPETENCIES

Interpersonal Skills

• Customer Service Orientation
• Team Work
• Diversity Relations

Personal Attributes

• Safety Orientation
• Presentation
• Dependability
• Integrity
• Positive Demeanor

PREFERRED QUALIFICATIONS

Education

• Higher Education, Diploma or equivalent

Related Work Experience

• Minimum one year work experience in a similar role.

Supervisory Experience

• No supervisory experience is required

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POSITION SUMMARY

Function

• Reporting directly to the Guest Services Duty Manager, the successful incumbent is expected to provide and maintain the quality and standards of the Westin Cape Town within a pressurized environment and in accordance with Marriott International Hotels Policies and Procedures.

Required Experience & Qualifications

• An appropriate recognised qualification would be advantageous
• A minimum of two years’ experience in a similar position within a Hotel environment
• Computer literate & extensive knowledge of Opera and Microsoft Office Package
• Professional and pleasant disposition 
• Strong leadership and interpersonal skills essential
• Strong planning and organizing skills to meet deadlines with regards to operational requirements essential 
• Strong and effective communication, problem solving and decision making skills at all levels essential
• Opera systems knowledge
• Ability to work within a pressurized environment 
• Extensive knowledge about Cape Town tours and best restaurants
• Quality and customer service driven 
• Ability to use Initiative and be proactive and self-motivated
• Foreign language speaking candidate would be advantageous

Key Responsibilities

• Complete all daily duties as set out in departmental duties and requirements.
• Be flexible within Front of House operations to complete additional tasks as and where directed by the Front of House Management team.
• Ensure that the standards of service excellence and guest satisfaction are maintained.
• Lobby duty – interacting and rooming guests
• Perform an efficient administrative support function as and when required
• Ensure that every guest complaint is handled and solved to the satisfaction of the guest.
• Ensure that the standards of service excellence and guest satisfaction are met and maintained.
• Anticipate the needs of a guest and focus on attention to detail. Recognize every guest as an individual, treating them with warmth and taking every opportunity to make a positive impression.
• Liaise with other departments and associates to ensure the smooth running of Guest Services to ensure strong collaboration between Operations Teams.
• As a Guest Experience Expert whilst your primary function will serve as guest relations you will also be required to fulfil a dual function across the Front Office operation, i.e switchboard and receptionist duties as and when operation requires. 
   

go to method of application »

POSITION SUMMARY

• Our jobs aren’t just about giving guests a smooth check-in and check-out.  Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.  They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.  Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).  Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Safety and Security

• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Maintain awareness of undesirable persons on property premises.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
• Communicate recommendations in a way that builds excitement and interest among guests and associates.
• Perform other reasonable duties as requested.

Working with Others 

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Read and visually verify information in a variety of formats (e.g., small print).
• Stand, sit, or walk for an extended period of time or for an entire work shift.

Check-in/Check-out

• Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
• Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
• Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
• Sell a room/accommodation to guests without reservations based on availability.
• Verify and adjust billing for guests.

Communications

• Provide assistance to coworkers, ensuring they understand their tasks.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless).
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Reports/Recordkeeping

• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Run credit card authorization report and check for discrepancies.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Print contingency lists to have a record of all guests in case of emergency.

Guest Services

• Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
• Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
• Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

Cash Handling

• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Count bank at end of shift and secure bank.
• Balance and drop receipts according to Accounting specifications.
• Obtain manual authorizations and follow all Accounting procedures when computer system is down.
• Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.

Policies and Procedures

• Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.

VIP/Concierge Services

• Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
• Respond to guest requests for special arrangements or services (e.g., transportation, religious services, babysitting, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.

Analytical Skills

Learning

• Decision-Making
• Problem Solving
• Computer Skills
• Arithmetic Computation

Interpersonal Skills

• Customer Service Orientation
• Interpersonal Skills
• Team Work
• Diversity Relations

Communications

• English Language Proficiency
• Communication
• Listening
• Applied Reading
• Writing

Personal Attributes

• Integrity
• Dependability
• Positive Demeanor
• Presentation
• Adaptability/Flexibility
• Stress Tolerance
• Initiative

Organization

• Multi-Tasking
• Time Management

Physical Abilities

• Visual Acuity

Education

• High school matric certificate

Related Work Experience

• No related work experience is required

Supervisory Experience

• No supervisory experience is required

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POSITION SUMMARY

• Perform scheduled preventative maintenance in guest rooms, (CARE, RPM, GCPM), meeting rooms, and/or public spaces as required, including flipping/inspecting mattresses, box springs and assembling bed frames, vacuuming behind and underneath furniture, spot cleaning carpets and upholstery, dusting, touch-up painting, touch-up furniture ensuring that all necessary hardware and appliances are present in the room and in working order, replacing light fixtures, and inspecting and repairing grout and caulking. Maintain, repair and clean all guest rooms in accordance with the property room preventative maintenance procedures and standard guidelines. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Perform general cleaning of all guestroom surfaces to include tub, wall tile, hard floors, walls, windows, mirrors. Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor. 
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs. Develop and maintain positive working relationships with others, and support team to reach common goals.  Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 50 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested.

CRITICAL TASKS

Guest Room Preventative Maintenance

• Follow guest room preventive maintenance checklist for each room.
• Individually complete rooms preventative maintenance (RPM, CARE, GCPM) process.  Upon completion, rooms should be clean and all equipment and materials removed from the room. 
• Complete rooms preventative maintenance process for guest rooms in efficient and effective manner as measured by individual rooms inspections performed by the Director of Engineering or designee.
• Perform scheduled preventative maintenance and general cleaning of all surfaces in guest rooms as required, including inspecting/flipping mattresses, box springs, vacuuming behind and underneath furniture, spot cleaning carpets and upholstery, touch-up painting, dusting, cleaning bathrooms, ensuring that all hardware and appliances are present in the room and in working order, cleaning and replacing light fixtures, and inspecting grout and caulking.
• Maintain, repair, and clean all guest rooms, meeting rooms, and/or public spaces in accordance with the property room preventative maintenance procedures and standard guidelines.

Maintain Building and Property

• Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.

Install, Maintain, and Repair Items

• Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Safety and Security

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested.

Physical Tasks

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Assist with moving, lifting, carrying, and placing of objects weighing in excess of 50 pounds.
• Stand, sit, or walk for an extended period of time or for an entire work shift.

Interpersonal Skills

• Team Work

Personal Attributes

• Safety Orientation
• Dependability

Physical Abilities

• Proper Lifting Techniques

Education

• High school diploma/G.E.D. equivalent

Related Work Experience

• Some experience in general maintenance, exterior and interior surface preparation and painting. Experience in hotel engineering/maintenance a plus.

Supervisory Experience

• No supervisory experience is required

go to method of application »

• Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma 
• Related Work Experience: Hospitality Experience 

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POSITION SUMMARY

• Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.

General Maintenance

• Display basic proficiency in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building.
• Perform all surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area.
• Test, troubleshoot, and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's.
• Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers.
• Perform general housekeeping and engineering-related inventory duties.

Accident Prevention and Safety

• Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Use the Lockout/Tagout system before performing any maintenance work.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Maintain a working knowledge of fire sprinkler and emergency power systems and be familiar with the duties and responsibilities of the Fire and Emergency Rescue Teams.
• Follow property specific procedures for handling emergency situations (e.g., Fire and Emergency Response Team, evacuations, medical emergencies, natural disasters) in order to preserve the building and its systems during the emergency and act as quickly and responsibly as possible to return the building to its normal operating status.
• Store all flammable materials in OSHA and EPA approved containment devices.

Install, Maintain, and Repair Items

• Carry all equipment (e.g., keys, phones, pager, tools, radio) in order to maintain preparedness to carry out work tasks at all times.
• Respond and attend to guest repair requests.
• Organize all painting and maintenance areas properly utilizing the appropriate methods and supplies.
• Clean all tools and equipment and return to the shop and secure in the proper area.
• Clean, lubricate, protect and otherwise maintain all tools and equipment in the hotel. 
• Identify, locate, and operate all shut-off valves for equipment. 
• Perform preventive maintenance in a timely manner. 

Maintain Building and Property

• Clean all engineering areas as directed by Engineering Management. 
• Observe energy and utilities usage in the hotel and on the grounds. 
• Look for ways to conserve energy and report any ideas to the Engineering Management.

Maintain Records or Logs

• Maintain the preventive maintenance records, inspections, and rounds using a computer management system.
• Maintain a proper inventory of parts, materials, equipment, tools, and supplies necessary to perform his/her job.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.
• Read, log, track and interpret readings from meters, gauges and other measuring devices in accordance with inspection and rounds procedures.
• Assist in the compilation of data for preventive maintenance inspection records.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Respond to all guest complaints promptly and, if cannot remedy the situation, let the proper people know so they can follow up and try to satisfy the guest.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Follow verbal or written directions pertaining to minor maintenance repairs.
• Keep supervisor updated on assignments.
• Maintain communication with supervisors to so that all needed materials, tools and supplies are available or on order.

Working with Others

• Perform daily assigned work orders and follow engineering standard operating procedures.
• Work with housekeeping staff and other departments to maintain all rooms, buildings, and property in perfect condition.
• Train and provide technical advice to other engineers as needed or requested.
• Work in a team environment and effectively interact with all levels of the organization.

Quality Assurance/Quality Improvement

• Work in a neat and efficient manner, keeping work areas clean and well organized. 
• Support the improvement of engineering services that effectively address problems affecting owners, guests and employees.
• Complete all maintenance or repair assignments in a timely, safe and professional manner.
• Comply with quality assurance expectations and standards.

Computers/Software

• Transmit information or documents using a computer.
• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
• Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
• Display basic computer skills including inputting air handler schedules and making temperature changes.

Physical Tasks

• Lift, carry, reach, bend, and climb ladders.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move up and down stairs and/or service ramps.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance.
• Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds.
• Enter and locate work-related information using computers.

Policies and Procedures

• Participate in departmental problem solving teams.
• Protect and otherwise maintain assigned tool pouch and its tools at the discretion of the Engineering Management.
• Perform other reasonable job duties as requested.

Analytical Skills

• Problem Solving
• Computer Skills

Interpersonal Skills

• Team Work
• Diversity Relations
• Interpersonal Skills
• Customer Service Orientation

Communications

• Communication
• Listening
• English Language Proficiency

Personal Attributes

• Safety Orientation
• Dependability
• Integrity
• Positive Demeanor
• Adaptability/Flexibility
• Presentation
• Initiative

Physical Abilities

• Physical Strength
• Proper Lifting Techniques
• Hand-Eye Coordination

Tools and Equipment

• Personal Protective Equipment
• Hand/Power Tools

Technical Certifications and Licenses

• Valid Drivers License (preferred)

Organization

• Detail Orientation
• Multi-Tasking
• Time Management
• Planning and Organizing

Education

• High school diploma or G.E.D.

Related Work Experience

• Some experience in general maintenance, exterior and interior surface preparation and painting. Experience in hotel engineering/maintenance a plus.

Supervisory Experience

• No supervisory experience is required