Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
Read more about this company
The responsibilities of a Foreman include the following tasks:
- To monitor productivity and efficiency of workshop personnel with particular attention to work execution, discipline, appearance and punctuality
- Offer technical advice to staff when necessary
- Ensure all technical information is current and available to workshop staff
- Ensure quality control standards are met before vehicle is collected from premises
- Ensure that the workshop and its equipment are maintained in a safe and clean manner
- Ensure that workshop staff receives adequate technical training and that the apprentices are trained in accordance with requirements
- Verify and approve time sheets for overtime worked.
- To ensure all sublet work is recorded at the back of the job card with the sublet invoice number as cross-reference
- To ensure a copy of sublet invoice are attached to job card and original invoice immediately given to the workshop clerk, or put into sublet tray for processing by the workshop administration office.
- Ensure parts requisitions and numbers are recorded on the job card for processing
- Ensure that job cards are kept in the technicians’ trays, to prevent misplacement or lost job cards
- To ensure that job cards are verified for sublets, parts requisitions and correct labour/overtime before signing and handing over to reception for costing
- Ensure that the technician record the correct authorised work on the back of the job card
- Daily review of all job cards ensuring correct clocking and warranty/FML procedures are adhered to
- Ensure that all FML and warranty parts are labelled and information handed to the warranty clerk
- To ensure that all flat rate times are booked correctly by the technicians before processing
- To ensure technicians are informed of the correct flat rate times allowed per job
- Responsible for the control and operation of the unit repair shop and wash bay
- Ensure that work is only carried out after the Technical Advisor has obtained the customer’s authorisation to proceed
- Supervision of the 24-hour Standby Service
- Maximize vehicle throughput in the workshop to increase sales of labour, outwork and sundries
- To achieve high levels of customer satisfaction and retention in the workshop
- To ensure all services and repairs scheduled for vehicles are completed by day end
- To ensure compliance to company rules and regulations at all times
- To ensure full responsibility and accountability for House Keeping
- Adhering to Occupational Health and Safety regulations
Minimum Qualifications and Experience needed:
- Qualified Technician
- Previous workshop Foreman experience, advantageous.
go to method of application »
Specific Role Responsibilities
The candidate will be required to manage the day to day operations of the business including but not limited to the following:
- Sales peoples activities
- Stock management
- Valuation of trade in cars
- Management of the Higher Gear system
- Management of the Bid4Cars valuation system
- Disposal of wholesale cars through the trade center
- The authorization of reconditioning work
- Due diligence with regards to supplier workmanship and pricing
Qualifications and Experience
- 2-3 years experience in same or similar role
- Minimum 3 years experience in the motor industry
go to method of application »
Specific Role Responsibilities
- Ensure an optimal productive and an efficient team.
- Ensure Quality workmanship delivered to customers.
- Communicate technical information, challenges and decisions to customers.
- Ensure engaged workshop staff.
- Gearing of workshop
- Development of employees and ensure required certification is in for the specific tasks.
- Responsible for Health and Safety.
- Admin functions- Check Job cards etc.
- Manage workshop assets.
Qualifications and Experience
- Grade 12/Matric.
- Bilingual English and other recognised language.
- Qualified Technician.
- Computer Literacy.
- Knowledge OEM and dealerships policies and procedures.
- Knowledge of service core processes.
- Supervisory/Management courses would be beneficial.
- Previous relevant work experience as a Technician Clear Criminal Record
- Achieve high levels of accuracy and attention to detail
go to method of application »
Generic Job Outputs
- Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
- Maximize second gross profit.
- Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
- Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
- Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
- Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
- Provide specialized need analysis & financial and insurance advice and support to clients.
- Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership.
- Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
- Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
- Customer service and sale management.
- Knowledge of the NCA, CRA, FAIS, FICA..
Minimum Experience
- 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
Minimum Qualification
- Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits
go to method of application »
Specific Role Responsibilities
- Conduct product knowledge training and accreditation as per business unit requirements
- Manage soft skills training per business unit
- Deliver ad-hoc training based on business needs
- Conduct soft skills & sales training as per business unit requirements
- Update training material to meet the business & regulatory standards
- Provide post-training reports & feedback to business units
- Identify training needs in collaboration with business leads Unit/son an ongoing basis
- Co-ordination, administration of the E-learning system, and in-person training schedules & logistics
- Contribute to continuous improvement of learning and development
- Communicate progress and outcomes of learning initiatives
- Report monthly to relevant stakeholders
- Daily administration
- Schedule and conduct coaching sessions in all call centres
- Identifying areas of strength and improvement in individual staff and communicating this to managers
- Handling queries and resolving problems when they arise within the Business Unit
- Plan and Organise training correctly and timeously
- Ensure training delivery is aligned to FSCA regulations, TCF principles and business requirements
- Ensure accurate feedback on delegates' progress is communicated to the business
- Conduct knowledge and skills assessments
- Support onboarding with structured induction programmes
Qualifications and Experience
- Grade 12 /Matric
- Qualification in Training and Development NQF 4 or 5 (Advantegous)
- 2 Years+ experience in short-term insurance coaching/training
- RE / FAIS qualification (Preferable or must be obtained within 6 months)
- Minimum 1-2 years’ experience in Learning and Development or in a similar role
- Experience in Coaching, Training and Development in a call centre environment
- Excellent presentation and facilitation skills
go to method of application »
Specific Role Responsibilities
- Join our reputable dealership sales teams and embark on a journey to become a skilled Vehicle Sales Executive and walk away with a full Sales Training qualification and practical on-the-job experience.
- By joining the Motus Retail division, you'll be part of the largest automotive group in the country, with over 90 dealerships nationwide.
Requirements:
- South African Citizen
- Matric certificate or equivalent
- Basic computer literacy
- Clear criminal and credit record
go to method of application »
Specific Role Responsibilities
- The achievement of the budgeted Profit before Tax.
- Achievement of at least 90% of franchisor OEM sales targets.
- Support Business Manager in respect of sighted deals.
- 100% of all deals should be sighted, Deal file compliance.
- The achievement of CSI based on the three months national rolling average.
- Risk Management, Compliance with group process policy.
- Meet BEE objectives of the DTI scorecard.
- Training and development.
- Staff turnover.
- Customer Care Standards Procurement Trade in processes.
- Outright purchase process.
- Demo Vehicles.
- Trade Sales-trade-ins sold directly to the Trade.
- Vehicles kept for stock.
- General Consignment Vehicles.
- Appraising vehicle value
- Social Media Marketing.
Qualifications and Experience
- Higher Certificate and / or Advanced National (Vocational).
- Certificate with NQF Level 4.
- Management and or marketing degree will be an advantage.
- Experience in used vehicle sales 5 Years’ experience
- 3 Years’ experience in Management
- Industry Legislation compliance / Knowledge,
- Valid driver’s License
go to method of application »
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s license
go to method of application »
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s license
go to method of application »
Specific Role Responsibilities
- Improve the quality of customer service and retention by enhanced facilities, improved technical skills and current marketing methods
- Ensure high standards of quality workmanship
- Maintain effective control of expenses in line with budget objectives by monthly examination of management accounts
- In conjunction with the achievement of labour efficiency targets, maintain workshop productivity records to monitor the effective use of labour
- Ensure all workshop equipment is maintained as per requirements
- Monitor all training requirements to provide satisfactory levels of skill, job satisfaction and cost-effective development of key personnel
- Establish adequate safety and security procedures to protect property and company personnel
- Ensure adequate maintenance of tools, equipment and other materials
- Maintain good liaison with all other departmental managers
- Resolving of customer complaints, as and when required
- Plan, initiate, promote sales campaigns and be able to cold call customer
- Ensure the most effective use of resources.
Minimum Experience
- 5 - 8 years’ experience in the automotive workshop environment, of which at least 2 - 3 year’s workshop or parts managerial experience.
Minimum Qualification
- Grade 12
- Qualified motor vehicle technician (Red seal)
go to method of application »
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- 2 years of customer service and sales experience with a proven sales track record - desirable.
- Relevant industry experience – desirable.
- An understanding of Auto Pedigree’s products and services – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
go to method of application »
Specific Role Responsibilities
- To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted market.
- To penetrate the vehicle market in a well-organized, trained and professional manner.
- To identify new and maintain current customers, to maximize Sale.
- To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are are maintained.
- Achieve and exceed targeted sales units and first gross profit.
Qualifications and Experience
- Matric Grade 12 essential.
- Tertiary qualification (Desirable).
- Valid Driver’s license.
- VWSA – Preferably VW Sales certification will be an advantage.
- Premium brand Vehicle Sales - > 1.5 years.
- Proven track record of an average CSI rating above national.
go to method of application »
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s license
go to method of application »
Specific Role Responsibilities
- Join our reputable dealership sales teams and embark on a journey to become a skilled Vehicle Sales Executive and walk away with a full Sales Training qualification and practical on-the-job experience.
- By joining the Motus Retail division, you'll be part of the largest automotive group in the country, with over 90 dealerships nationwide.
Requirements:
- South African Citizen
- Matric certificate or equivalent
- Basic computer literacy
- Clear criminal and credit record
go to method of application »
Specific Role Responsibilities
- Specifications for these positions will be discussed if a candidate is invited for an interview.
Qualifications and Experience
Minimum requirement:
- Matric with higher grades in Maths and Science
- Valid driver’s license
go to method of application »
Specific Role Responsibilities
- Specifications for these positions will be discussed if a candidate is invited for an interview.
Qualifications and Experience
Minimum requirement:
- Matric with higher grades in Maths and Science
- Valid driver’s license
go to method of application »
Roles & Responsibilities
- The Service Advisor will be responsible to maximize service sales and maintain high levels of customer care:
- To maximise service sales by using professional sales techniques
- To ensure the security of cash taken
- To ensure the highest level of efficiency and courtesy when dealing with the customer
- To record customer's details and requirements accurately by means of a Job card
- To record and update service history and vehicle details accurately
- To carry out a physical inspection of the vehicle with the customer (damages to be noted)
- Mileage of vehicle to be noted on the job card on inspection of the vehicle
- To perform daily follow-ups with customers
- To keep clients updated throughout the day regarding vehicle progress
- To ensure completed jobs are not released without verified payment
- To ensure all CPA documentation is completed correctly as required by the Law
- To ensure the Company's quoting policy is adhered to
- To ensure payment arrangements are confirmed prior to the commencement of the job
- To ensure cash sale policies are adhered to
- Control your vehicles on the work-in-progress report
- The Service Advisor is responsible for processing all documentation relating to warranties and maintenance within the Dealership. This will involve checking, allocating, preparing, and submitting warranty claims according to the required standards and processes.
- The Service Advisor is responsible for providing an accurate costing and invoicing administrative service to the Dealership in accordance with Dealer standards and procedures.
- He/she will need to ensure that profits are maximized and unnecessary expenditure is minimized in relation to costing and invoicing within the Dealership.
Minimum Qualifications and Experience needed:
- Matric
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems would be an advantage.
- Experience in the Commercial Vehicle Industry will be advantageous
- Experience with UD and Volvo Trucks would be an added advantage
go to method of application »
Generic Job Outputs
- Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
- Maximize second gross profit.
- Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
- Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
- Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
- Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
- Provide specialized need analysis & financial and insurance advice and support to clients.
- Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership.
- Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
- Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
- Customer service and sale management.
- Knowledge of the NCA, CRA, FAIS, FICA..
Minimum Experience
- 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
Minimum Qualification
- Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits
go to method of application »
Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing and promotions
- Attend regular sales meetings.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
Experience Required:
- A minimum of 3 years of sales experience in the motor dealership industry. Experience selling the same/similar brands successfully is an advantage and prior experience selling NEW vehicles is highly desired.
- A proven track record of meeting monthly targets.
- Experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
go to method of application »
The responsibilities of a Sales Executive include the following tasks:
- Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, and the purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
Minimum Qualifications and Experience needed:
- Matric
- Previous Vehicle Sales Experience and Internet Sales Experience
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail