Hot Jobs at RMB - Rand Merchant Bank

Job Description

• Hello Future Onboarding Specialist,
• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

Purpose:

• To organise, streamline and oversee the onboarding of New to Bank and Existing to Bank clients within the agreed service level agreements (SLA).

Are You Someone Who Can:

• Collaborate closely with relevant business units and RMB product houses as per strategy to identify revenue opportunities.
• Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self service options across client base.
• Ensure full understanding of customer needs to deliver a quality service.
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards.
• Communicate how customer service solution will be implemented and secures buy-in.
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
• Ensure resolution of customer queries and complaints timeously and ownership of issues.
• Analyse customer feedback to help improve customer service.
• Propose ideas to improve customer service.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Communicate with the client across all onboarding stages to keep the client informed of the status.
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management.
• Manage the growth of active customer account base.
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
• Develop and implement an area operational plan in achievement of Business objectives.
• Respond to KYC status of clients while managing the requests received to on-board all new clients to the Bank (includes client product and channel requirements).
• Receive requests to facilitate on boarding or share KYC documentation with other lenders (eg. agency, syndication and distribution).
• Receive requests to issue KYC confirmation certificates to 3rd parties (eg to Vistra for Plover SARL).
• Prepare on-boarding documentation with existing client data and from third party sources to the extent available.
• Communicate outstanding requirements to client in a client centric manner
• Receive responses from clients- address all queries and review returned documentation (including FATCA/CRS) within agreed SLA time (includes escalation to Compliance if required).
• Conduct screening and provide risk rating to EBS KYC Fulfilment for capturing into CDS.
• Send complete KYC documentation to EBS fulfilment for creation of GS profile and capturing.
• Complete facilitation and pre-population of account documentation for account opening, account maintenance and account closure processed for new and existing clients by collating necessary documents and forms and sending documents to the respective fulfilment area for processing and enactment.
• Comply with all relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to KYC and privacy.
• Is the custodian for all client data within allocated portfolio, ensuring data integrity.
• Maintain and updating of client mandates including account signatories, resolutions and telephonic mandates.
• Supports and/or facilitates the documentation requirements to execute the client’s credit related activities (including, but not limited to: credit application, credit facilities loading or reduction, commitment fees, age analysis and invoicing, excess reports and general facilities utilization reporting), with input from the Relationship Manager.
• Draft necessary letters as required by client from the bank, within authorized mandates (e.g. letters of good standing).
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development need.
• Prepare a personal development plan with management to implement and review as required.
• Monitor own progress against development plan and measure impact of results.
• Assess own performance against competencies and skills required delivery.
• Identify development needs and select effective solutions to address own development need.
• Prepare a personal development plan with management to implement and review as required.
• Monitor own progress against development plan and measure impact of results.
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development need.
• Prepare a personal development plan with management to implement and review as required.
• Monitor own progress against development plan and measure impact of results.

You Will Be An Ideal Candidate If You:

• have a Diploma in a related finance, risk, or compliance discipline
• have 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at a junior specialist level

You Will Have Access To:

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovat

go to method of application »

Job Description

• Fulfilling the role of a Business Analyst in the Markets Technology Africa team on the post-trade platform. The BA needs to understand the end to end trade lifecycle, including the settlement processes.

You will be an ideal candidate if you: 

• Familiarity with vendor management
• Knowledge of integration architecture
• Understanding of the Markets Products and Business environment (Front, Middle and Backoffice processes)
• Strong understanding of the Agile methodology and principles
• A Bachelor’s degree in Financial management and Economics or related discipline is required
• Previous Global Market’s product experience is essential

Are you someone who can: 

• Engage with stakeholders to understand business problems and needs and translate those into detailed business and/or functional requirements that include process, data, and workflow specifications.
• Analyse and understand the end to end flow of the Markets Technology Africa architecture and consider all touchpoints and impacts when analysing new business requirements or changes to existing business requirements.
• Identify and promote optimisation, re-use and standardisation opportunities within Markets Technology Africa
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve positive outcomes.
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered.
• Engage and collaborate with the vendor on suitable solutions for incidents, production issues or new requirements.
• Assist with query management in a timeous manner.
• Coordinate and participate in the test effort to ensure that the delivered solution meets agreed business requirements and functional/process specifications.
• Assist the Project Manager (PM) to facilitate relevant workshops to define project scope and other documentation needed in the Project Concept and/or Project Charter.
• Ensure all the business requirements, evaluations and recommendations of business solutions, assessments and feasibility analysis are documented.
• Assist the PM or Team Lead by advising, investigating, estimating and calculating costs, timelines, resources and plans approval of the project stage business cases.
• Facilitate workshops in conjunction with the PM in order to obtain business user requirements in terms of the proposed end state of the project.
• Project manage a sub-project or work stream, when required to do so by the PM or Team Lead.
• Assist the PM or Team Lead to generate weekly/monthly or adhoc status reports, using input from project teams for reporting to Project Sponsor.
• Perform root cause analysis with stakeholders, conduct interviews or workshops to further evaluate and identify solutions to meet business requirements.

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

go to method of application »

Job Description

• To automate the processes between software development and IT teams to enable continuous delivery through designing, developing, testing and releasing software frequently, faster and more reliably in an agile environment 
• To ensure continuous delivery through continuous integration and continuous deployment Using Lean thinking, ensure continuous improvement and collaboration between development testing and operations
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Control costs for business area
• Plan, implement, manage and report on cost effectiveness and communicate or escalate any variances
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
• Assess client needs utilizing a structured requirements process i.e. gathering, analyzing, documenting, and managing changes

Minimum Qualification

• Matric
• Bachelor's degree in Programming/Systems or Computer Science or other related field  would be beneficial

Additional Requirements

• Experience on ITIL methodologies, e.g. Capacity management, availability management, monitoring, incident, change, release, problem, etc, etc
• Experience on working in an Agile environment
• AWS practitioner qualification
• RHCSA (Redhat Certified Systems Administrator), RHCE (RedHat Certified Engineer) or similar Linux certifications
• Experience - 4-6 years’ experience of which 3 years should be in the Automation and Cloud space.
• Intermediate experience on working on databases

Technical Skills Required

• Application support experience
• ABle to read code. e.g. java
• Senior Linux experience
• Automation tooling:
• Bamboo or Jenkins
• Ansible or Chef, Puppet, etc
• Senior Cloud experience to:
• AWS
• Azure
• Cloud automation tooling
• Containerisation, knowledge on either of the below:
• Rancher
• Raw Kubernetes
• OpenShift
• Understanding and implementation of monitoring tooling and alerting
• Exposure to Architecting from an Infra/Cloud perspective
• Knowledge of IT Security practices, including:
• Certificates and Keys
• Access management
• Cyber security
• Understanding of how the following work:
• Networks
• WAF
• Firewalls
• Layer 7 networks
• Architect and are able to implement Highly available systems

go to method of application »

Job Description

• To automate the processes between software development and IT teams to enable continuous delivery through designing, developing, testing and releasing software frequently, faster and more reliably in an agile environment 
• To ensure continuous delivery through continuous integration and continuous deployment Using Lean thinking, ensure continuous improvement and collaboration between development testing and operations

Are you someone who can: 

• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Control costs for business area
• Plan, implement, manage and report on cost effectiveness and communicate or escalate any variances
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
• Assess client needs utilizing a structured requirements process i.e. gathering, analyzing, documenting, and managing changes

You will be an ideal candidate if you have:

• Minimum 5 years of experience with Microsoft Azure
• AZ-104 certification, AZ-305 would be a plus
• Experience with version control tools like Git, BitBucket.
• Experience with provisioning and operating CI/CD tools, either from Azure or using Jenkins
• Operating systems: Windows Server, RHEL
• Platforms: AKS, OpenShift would be a plus
• Runtime Environments: .net, IIS, Tomcat, Wildfly

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

go to method of application »

Job Description

• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. 
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.
• The Fiduciary Portfolio oversight manager is responsible for managing a team of specialists in their oversight of the compliance of Collective Investment Schemes. The oversight manager is expected to be a subject matter expert within the Collective Investment Schemes Industry and able to draw on his/her knowledge and experience to manage the investment compliance program within Trustee Services, supporting the development and maintenance of procedures while building strong working relationships with both internal and external stakeholders.

Are you someone who can: 

• Draw on in-depth CIS knowledge to support team members in resolving complex regulatory queries
• Make use of strong analytical skills to analyze and interpret complex data
• Work independently while building and maintaining a strong team presence
• Build sound relationships based on trust and openness, ensuring effective communication with both internal and external stakeholders
• Engineer and leverage processes and technologies to meet customer and business needs
• Maintain a high level of integrity and professionalism

You will be an ideal candidate if you: 

• Have a Degree in Finance, Accounting, Risk, Investment Management of related field
• Post graduate qualification such as CFA, FRM, CAIA or similar
• Have 5 to 8 years of experience in a similar environment, of which 1 to 2 years ideally at a managerial level
• Cape Town based or willing to relocate to Cape Town

You will have access to: 

• Opportunities to network and collaborate
• Challenging working
• Opportunities to innovate

We can be a match if you are

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• Love putting our clients at the forefront of what you do