Hot Jobs at Road Accident Fund

Key Performance Areas

Policy review and implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.
• Ensure national space strategy is adhered to.

Manage effective workspace and parking space management

• Create functional effective and flexible working areas
• Maintain a database of accurate drawings of offices and submit any amendments to project office.
• Manage the allocation of parking bays and ensure compliance.
• Handle parking and workspace queries and ensure resolution

Administration of audit and risk findings identified in the department.

• Respond to the operational risks identified.
• Continuously monitor opportunities and incidents.
• Review audit findings, develop plans and submit comments to Senior Manager.
• Pro-actively rectify and control weaknesses identified.
• Ensure the proper administration, governance and risk management.

Manage Facilities services sectional budget and other financial resources management.

• Monitor the budget spending, manage the divisional cash flow and minimise budget variance.
• Forecast facilities management budget each FY starting with zero based and submit to manager.
• Ensure that expenses fall and are covered under the budget set.
• Ensure regular and consistent reporting on budget expenditure.
• To make input into the strategic and business planning and ensure budgeting for facilities services.

Manage 30-day payment of all FM invoices.

• Manage payment of accounts rent and other Facilities Management related services.
• Manage landlords, agents on outstanding invoices before month end.
• Submit a report to manager on all invoice related information.

Manage all Facilities related Contracts.

• Draft memorandums and advise procurement of required Facilities Management contracts to ensure no irregular contracts.
• Manage service level agreements with service providers for office cleaning. Fumigation, office plant and special server room clearing etc.
• Ensure up to date contract data base.

Reporting

• Develop reports/ policies/ procedures and guide the process through the alignment of the documents to the overall RAF’s strategy.
• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.

Stakeholder management

• Facilitate and manage communication with relevant internal and external stakeholders proactively and progressively manage the relationships.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Communicate with all levels of stakeholder contact.
• Represent the Fund in relevant external activities and events.

People Management

• Ensure the sourcing, development and retention of a high-performance team.
• Manage the recruitment of the operational workforce in line with employment equity targets.
• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
• Manage the implementation of people management processes and procedures to control/regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
• Allocate, direct, motivate and evaluate subordinates to help them achieve their individual goals.

Qualifications and Experience  

• Bachelor’s Degree/Advanced Diploma in Facilities Management related qualification
• Postgraduate in Facilities Management related qualification will be advantageous.
• Drivers Licence
• Relevant 6-8 years’ experience in Facilities management environment of which 2 years must have been on supervisory level/area of expertise/management level

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Key Performance Areas

Risk Management

• Contribute to the development an IT Risk management framework for key ICT areas:
• Risks associated with products and services.
• Sensitive or confidential information
• Information security
• IT operations
• IT projects
• System recovery and business resumption
• IT outsourcing
• IT Talent
• Conduct comprehensive risk assessments to identify and analyse potential risks associated with IT systems, processes, and projects.
• Develop and implement risk mitigation strategies and controls to minimize the likelihood and impact of identified risks.
• Manage exposures, insurance, legal/ regulatory requirements, cost justifications, vendor agreements, and business continuity.

Business Continuity and Disaster Recovery

• Contribute to business impact analysis and align IT continuity plans accordingly.
• Develop and implement standard risk assessment, business impact analysis, and BCM tools and capabilities.
• Facilitate insurance and vendor agreements for disaster events.

Incident Response and Crisis Management

• Maintain incident response plans and procedures to effectively respond to and recover from IT incidents and disruptions.
• Participate in crisis management exercises.

Third Party Risk Management

• Evaluate and manage risks associated with third-party vendors, suppliers, and service providers.
• Assess third party security controls, contractual obligations, and service level agreements to mitigate risks and ensure compliance with IT policies.

Cloud Services Risk Assessment and Mitigation

• Conduct risk assessments for cloud services, develop mitigation strategies, and manage relationships with cloud service providers.
• Evaluate and manage relationships with cloud service providers, ensuring that contractual agreements, service level agreements (SLAs), and security commitments meet the organization's requirements.
• Oversee change management processes for cloud environments.

ICT Compliance

• Collaborate with IT teams and business units to ensure that information technology systems and services meet risk management and compliance objectives.
• Conduct regular audits and assessments of information technology systems and services to ensure that they are secure and meet compliance requirements.
• Ensure a compliance framework is maintained in accordance with required standards.

Policy Review and Implementation

• Contribute to the development and implementation of departmental policies, standards, procedures, and processes.
• Stay updated with effective policy execution strategies.

Reporting

• Define key performance indicators (KPIs) and metrics to measure the effectiveness of IT Risk processes and controls.
• Prepare status reports on IT BCM matters, measure BCM program maturity, and publish DR program reports.
• Monitoring risk indicators, tracking risk treatment actions, and generating regular reports and dashboards to communicate risk status to senior management and stakeholders.

Stakeholder Management

• Foster proactive relationships with key stakeholders and address inquiries and requests for information.
• Maintain relationships with Enterprise Risk function, Auditors, service providers, and procurement teams.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology/ Risk Management related qualification
• ITIL will be an added qualification.
• Relevant 5 - 7 years’ experience in a Risk Management or an Information Technology related environment.

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Key Performance Areas

Implement IT Governance Frameworks

• Collaborate with senior management, IT teams, and key stakeholders to implement and maintain IT governance frameworks and policies.
• Monitor the effectiveness of IT frameworks (ITIL, COBIT, ISO 27001/2) and policies, making adjustments as necessary to maintain compliance and support evolving business needs.

Data Governance

• Implement data governance frameworks, policies, and procedures to ensure the quality, integrity, and security of organisational data assets.
• Provide support on data-related initiatives, including data classification, metadata management, data privacy, and regulatory compliance.
• Facilitate data governance training and awareness programs to promote a culture of data stewardship and accountability across the organisation.

Cloud Governance

• Implement and maintain a governance framework for cloud services that encompasses areas such as security, compliance, performance optimization, and risk mitigation.

IT Compliance

• Stay abreast of relevant laws, regulations, and industry standards pertaining to IT security and privacy (e.g., POPIA, GDPR, HIPAA) and ensure that the organisation remains compliant with applicable requirements.
• Collaborate with IT teams and business units to ensure that information technology systems and services meet compliance objectives.
• Conduct regular audits and assessments of information technology systems and services to ensure that they are secure and meet compliance requirements.
• Ensure a compliance framework is maintained in accordance with required standards.

IT Audit and Assurance

• Coordinate and support internal and external IT audits and assessments, including compliance audits, control reviews, and risk assessments.
• Collaborate with auditors to provide evidence of compliance, address audit findings, and facilitate implementation of  corrective actions as needed.

Policy Review and Implementation

• Contribute to developing and implementing departmental policy, standards & procedures, and processes.
• Stay updated with effective policy and practice execution strategies.

Reporting

• Generate regular reports and dashboards to communicate IT governance performance to senior management and stakeholders.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external stakeholders progressively manage the relationships.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Systems, Computer Science, Audit, or related qualification. 
• Certification in ITIL and COBIT.
• Project Management Professional (PMP) and Certified in Governance of Enterprise IT(CGEIT) will be advantageous.
• Relevant 5 - 7 years’ experience in developing, implementing, and maintaining IT governance frameworks and IT controls.

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Key Performance Areas

Organize and Manage Health Information Data and Ensure its Quality, Accuracy, Accessibility and Security

• Search and review data in adherence to requirements of the clinical research team.
• Search applicable databases for information and ensure that data used is accurate and up to date.
• Develop health management information system (configuration and data structures) aligned to the objectives of the team.
• Ensure rigor of literature accessed across all research projects.
• Develop and implement SOPs for data searches and access.

Maintenance, Collection and Analysis of Data

• Develop processes that ensure data accessibility, analysis and storage.
• Ensure that databases are up to date and ensure training and understanding of appropriate databases by the clinical research team.
• Filter search results according to specifications.
• Define the data management framework compromising of search criteria, turn- around times for data requests and quality assurance.
• Plan, manages and requests resources for assigned projects.
• Develop and maintain project plans, specifications and documentation in line with SOP requirements.

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Reporting

• Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
• Develop reports/ policies/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.

Stakeholder Management

• Provide data management expertise within the team.
• Work as a member of a holistic protocol development team.
• Constructively engage and liaise with team members in the protocol development team towards achieving collective goals.
• Stay abreast of new scientific developments and expand the network of collaborative partners by attending workshops, technical working groups and academic engagements.
• Provide regular training to staff on clinical topics within the team as well as within other teams in the organization.
• Work closely with ICT to ensure that the infrastructure is compatible across all relevant data points.

Administrative and Report Writing

• Compile monthly reports on data searches, utilization, contribution to protocol development and clinical query resolution 
• Collection of relevant statistics to inform future decisions
• Ensure processes are in place to have accurate and timeous information on databases and data management.
• Run data cleaning and status reports.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Health Sciences Nursing, Pharmacy related qualification.
• Valid registration with the relevant Statutory body (SANC, SAPC, HPCSA etc).
• Certification in evidence-based medicine and/or treatment protocol development will be an added advantage.
• Relevant 5 - 7 years’ experience in a Managed Healthcare environment or similar in data sourcing, collection and navigation.
• Experience working with treatment protocols and guidelines.
• With experience working with medical databases, navigating large data quantities and data outputs.
• With experience working with ICD 10 codes, CPT codes, NAPPI codes Experience in Functional Capacity Evaluation and associated reports and tariffs applicable.
• With experience working with coding systems (ICD 10, CPT and NAPPI codes).

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Key Performance Areas

Assessment of Clinical Impairment in Line with International Best Practices

• Provide guidance in the interpretation of emergency rescue and stabilization analysis.
• Assessment and review of clinical appropriateness of emergency medical services.
• Coordinate with internal departments to find solutions and resolve matters.
• Support in the identification, development and implementation of cost-effective processes in order to increase efficiency and reduce cost drivers related to the emergency medical services.

Training and Support

• Ensure updated and standardised emergency medical services training to medical staff within RAF.
• Provide support to RAF teams on EMS related matters.
• Identify relevant treatment plans and gaps in EMS.

Quality Assurance

• Provide consultations on the implementation or programs and services.
• Ensure that programs and services are implemented and maintained at the highest standards.
• Manage the development and implementation an unusual occurrence procedure.
• Ensure that research is conducted to determine if there are any new or revised regulations.

Policy Review and Implementation

• Contribute to the development and implementation of emergency medical service protocols.
• Contribute to the development and implementation of emergency medical service tariffs
• Keep up to date with effective SOP’s, policy and practice execution strategies.
• Ensure that policies and systems are managed and monitored in line with regulations.

Reporting

• Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
• Develop reports/ policies/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.

Stakeholder Management

• Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
• Develop reports/ policies/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in an Emergency medical services related qualification.
• National Ambulance Emergency Assistant Certification (AAA) or Intermediate.
• Registration with the HPCSA as a Paramedic ILS Minimum/ ALS Desired.
• Pre-hospital Trauma Life Support (PHTLS) certification will be an advantage.
• Relevant 5 - 7 years’ experience in Emergency Management Environment.
• Experience in working with ICD 10 codes (diagnosis codes) will be an advantage.
• Experience in Healthcare Administration and Funding industry.
• Experience in medical claims, related charges, and clinical audit of claims.

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Key Performance Areas

Governance of Clinical/ Treatment Protocols (Policies, Processes and SOPs)

• Devise and execute a plan to monitor development, updating and refining healthcare   policies, processes, and protocol updates, on par with the latest technology and clinical developments in the industry.
• Assists and provide support to the medical management and claims assessment teams in decision making through policies and protocols.
• Manage decisions, actions, clinical information, communication, and support related to claims processes, treatment and procedure.

Management of Treatment Protocols

• Standardisation on clinical standards and practices in order to strengthen an integrated service model for all related stakeholders (clinical and non-clinical)
• Co-ordinate holistic treatment protocol approach that is capped and includes all service providers. 
• Develop and deliver insightful, value-added solutions that address complex client issues.
• Navigate the market (including academic and specialist associations) in the effective and efficient standard treatment protocols. Nappi, ICD 10, CPT, orthotic, physiotherapy, occupational, etc.
• Serves as a scientific advisor and provide guidance to the team on implementation of treatment protocol.
• Investigate protocol related issues including protocol clarifications, inclusion/ exclusion determinations.
• Perform medical review of protocol.
• Perform medical review of adverse clinical coding.

Management of the Clinical Research Function

• Function as a clinical leader for the Fund
• Manage the analysis of clinical research data.
• Develop and manage a project plan.
• Provide guidance to the clinical research team. 
• Advise, guide and support the clinical research team with clinical input and responses to all clinically related queries of RAF stakeholders e.g. attorneys, hospitals, etc.
• Check medical trends, experience and approaches.

Strategy Development and Operational Planning

• Guide the development and implementation of the departmens strategy and plan that ensure alignment with short-term and long-term objectives.
• Guide implementation of the overall strategic plan for the department.
• Guide the implementation of specific key performance indicators and measures against outcomes detailed in the departmental strategic plans.

Policy Review and Implementation

• Support the development and implementation of policy, procedures and processes for the business unit and ensure effective execution of policy and practices.
• Collaborate with appropriate structures to ensure effective execution of policy and practices.
• Ensure that all employees in the team know and understand the RAF policies.

Stakeholder Management

• Represent the organisation in various provider platforms, and stakeholder relations area in order to ensure that the RAF treatment protocols and policies are on par with the local treatment standards. 
• Build collaborative working relationships with PMO, ICT, Post Claims Settlement etc. for implementation purposes.
• Provides medical and scientific advises to key internal and develop proposals.

General Administration

• Develop clinical work templates
• Respond to complicated clinical queries in writing, supporting teams
• Record keeping
• Serve as the clinical expert providing technical support to the medical management and claims assessment departments.

Reporting

• Update RAF Management on progress of Clinical Research Team protocol development with milestones. 
• Report quarterly on progress with implementation of operational plans.
• Ensure development of functional reporting systems, project or performance reporting for management.
• Ensure the development of reports/ policies/ procedures and guide the process through the alignment of these documents to the overall RAF’s Strategy.
• Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform management decisions.

Financial Management

• Ensure that the periodic financial and strategic goals of RAF as well as the performance expectations of the various teams are achieved.
• Report and review operations financial and non-financial goals.
• Ensure sufficient internal control measures are implemented for adherence to PFMA, RAF and other relevant legislation and regulation.
• Manage, monitor and control the department expense budget.

People Management

• Ensure the sourcing, development and retention of a high-performance team.
• Ensure the motivation, cohesiveness, and alignment of the organisation’s team members.
• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.

Qualifications and Experience

• A Medical Degree (MBChB or equivalent).
• Registration with the HPCSA as a Medical Doctor
• Certificate in Evidence Based training (PTCMA) or Health Technology Assessment (HTA) training or in progress of obtaining the qualification.
• Postgraduate in Health Sciences or Medical related qualification.
• Business Administration/ Management post graduate qualification would be an advantage.
• Relevant 9 – 10 years’ experience as a medical doctor of which 3 years’ must be on a management level/ area of expertise in a managed care/ insurance/ healthcare environment, medical advisory work.
• Experience in the development of treatment protocols, policies, and working with a team of researchers to develop the treatment protocols (clinical coder, pharmacist, etc.).