Hot Jobs at Road Accident Fund

Key Performance Areas

Ensure IT Services are Accessible to Internal and External RAF Customers

•  Attend IT incidents and requests.
• Configure new equipment.
• Adopt a proactive approach to prevent problems from arising.
• Ensure compliance to OHS when setting up.

Provide Desktop Support

• Provide software and hardware configuration according to business requirements.
• Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
• Undertake maintenance and repairs on damaged and repairable hardware.

Management of Multifunctional Devices and Scanners

• Establish connection and access to MFD and scanners for all users.
• Identify problems; log calls with Service Desk and escalate matters to Senior Officer: Technology Support.
• Manage replacement of consumables in the processing centers. 

Provide Network and Telephone Support

• Replace faulty devices.
• Provide 1st line support of telephone infrastructure.

Asset Management

• Undertake audits of hardware and software assets.
• Conduct Bi-annual asset verification.

AV Support

• Attend to AV requests.
• Attend to 1st line AV problems and escalate matters to Senior Officer Technology Support.

Reporting

• Provide input to IT Operations reports.

Qualifications and Experience

• National Diploma in Information Technology related qualification.
• Microsoft 365 Certified (Any) will be advantageous.
• AWS Cloud Practitioner Foundational will be advantageous.
• Relevant 2 years’ experience in system support.

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Key Performance Areas

Compliance Administration

• Maintain up-to-date written documentation related to the departments business activities.
• Ensure compliance to the policies and process standards.
• Keep abreast of internal standards and business goals to ensure adherence to sound internal control.

Office Coordination

• Assist in making follow-ups on outstanding matters.
• Ensure all requests are handled and responded to within set timelines.
• Assist in ensuring the availability of stationery within the department.
• Validate and verify information and documents submitted for accurate capturing and further handling.
• Ensure the systems/registers used are kept up to date.
• Check for duplicate documents, requests and queries and report on them.
• Allocate reference numbers and accurately capture related documents on different systems.
• Allocation of matters to responsible team members.
• Draft and send out letters to all stakeholders as required.

Meeting Support

• Arranging meetings on behalf of the department.
• Assist with taking and distributing minutes in accordance to set governance standards.
• Create and maintain a register to track matters outstanding.
• Maintain a follow-up plan on meeting resolutions and matters outstanding.
• Ensure confirmation of meetings and management of team diaries.
• Schedule appointments with internal and external stakeholders as and when required.

Document and Records Management

• Administer the records management and filling processes in line with the RAF filling plan
• Ensure that the filing system is always up-to-date and functional.
• Retrieval of information at all times as requested in the office.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.

Qualifications

• Matric or Grade 12 certificate.

Experience

• Relevant 1 years’ experience in Administrative or similar environment.

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Key Performance Areas

Demand Management

• Collaborate with BRMs and business stakeholders to identify, capture, and prioritize IT demands, ensuring alignment with strategic goals.
• Maintain and manage a centralized IT demand pipeline, providing visibility and transparency to stakeholders.
• Ensure business cases are developed by the stakeholders have clear objectives, value propositions and ROI analysis.

Performance Monitoring and Project Management

• Track and measure the delivery and performance of IT projects and services against business expectations.
• Identify performance indicators for programs to be monitored.
• Ensure program or project adheres to relevant legal regulations, industry standards and organisational policies.
• Document and monitor performance of the department’s operational plans and performance of the ICT Strategy.
• Monitor to ensure that implementation is in harmony with the project or program specific operational plans, and report regularly on all activities.
• Monitor an execution of ICT programmes and/or project spanning multiple environments to ensure that they are successfully delivered at the required quality standards as per the business expectations.
• Monitor and track management of ICTs demand management Risk register and implementation of resolutions.
• Monitor and track management of ICTs demand management Audit tracking report and implementation of resolutions.

Operational Management

• Coordinate ICT personnel to ensure efficient monitoring and evaluation of all projects.
• Develop an effective communication framework to enable all parties to share and access all knowledge and information on demands.
• Design and implement a system to identify, analyse, document and disseminate lessons learned from program and project activities.
• Share evaluation results with all relevant teams and ensure that lessons from evaluations are incorporated into the development of all new projects.
• Identify areas for process improvement in demand management and contribute to enhancing the overall IT-business alignment.
• Stay updated on industry trends, tools, and best practices in demand management.

Policy Review and Implementation

• Contribute to developing and implementing departmental policy, standards & procedures, and processes.
• Keep up to date with effective policy and practice execution strategies.

Financial Management

• Assist the office of the Head: Technology and Digital to establish, prepare and monitor budgets for projects.
• Identify the areas for optimising and/or reducing expenses.
• Cost reduction via compliance simplification processes.

Stakeholder Management

• Maintain proactive and progressive relationships with key stakeholders.
• Communicate with all levels of stakeholder contact.
• Facilitate regular demand review forums with business and IT stakeholders.
• Manage stakeholder expectations that influence the demand lifecycle.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology/ Information Systems/ Computer Science/ Business Administration/ Project Management.
• COBIT or ITIL certified will be an added advantage.
• Relevant 5 - 7 years’ experience in ICT project management and relationship management.

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Key Performance Areas

Policy review and implementation

• Contribute to the development and implementation of departmental policy, standards & procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Incident response and remediation management

• Maintain the Confidentiality, Integrity and Availability of the RAF Information contained within systems and applications.
• Ensure security incidents/requests are recorded in the RAF incident management system.
• Respond and remediate incidents and requests within the statutory time periods.
• Conduct Investigation, analysis and review following any security breach/incident.
• Assist in defining and implementing the RAF’s processes to record the security incident details.
• Investigate incidents as requested.
• Detailed analysis of the incident and suggest corrective actions.
• Compile reports around the breach/incident.
• Implement corrective actions where approved.
• Maintain detailed records of breach/incident using agreed procedures.

Design and develop security controls across RAF systems and networks

• Design and develop ICT system and network security controls in accordance with RAF approved architecture framework and industry best practice.
• Document and maintain all security controls as per RAF governance.
• Obtain management approval in terms of security controls and architecture.
• Conduct technical evaluations in ICT systems and networks in order to identify weakness.
• Prepare recommendations for appropriate control improvement and/or the introduction of new controls.

Reporting

• Ensure all requests and changes are correctly authorised before implementation.
• Ensure that the implementation of controls follow the RAF change control procedure.
• Identify potential security violations prior to and post implementation of controls.
• Implement and maintain ICT security solutions to ensure that systems and networks are protected against security threats and vulnerabilities.
• Design, implement and maintain process and procedures to ensure that security solutions under the area of control are always functioning correctly.

Stakeholder management

• Facilitate and manage communication with relevant internal and external stakeholders in relation to ICT Security related matters and proactively and progressively manage the relationships.
• Provide guidance and support to respective IT operational staff on systems security processes, policies and security controls.
• Manage relationships with service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.

Qualifications and Experience

• Bachelor’s Degree/Advanced Diploma in an Information Technology related qualification.
• IT Security Certification (Security+ or CISSP or CISM).
• ITIL Certification.
• Relevant 5-7 years’ experience in an ICT Security environment with speciality in identity and Access Management.

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Key Performance Areas

Drive Consumer Insights

• Input into marketing research design, analysis and insight generation.
• Understand consumer insights and translate them into key strategic marketing decisions or initiatives.
• Research innovative methods that will improve brand experience and drive customer-centricity.

Brand Planning and Brand Management

• Assist in the development of an integrated marketing plan.
• Effectively implement the integrated marketing plan.
• Provide inputs into marketing and communication designs that identify and create interest in the Fund’s service offering.
• Introduce innovative solutions to stimulate brand growth.

Campaign Management

• Develop creative briefs for the creative agency.
• Resolve relationship issues promptly.
• Track all campaigns to ensure launch deadlines are met.
• Attend branding events and activities.

Reporting

• Contribute to the preparation and submission of Regulation reports.
• Aid in the development of functional reporting systems, for management, project or performance reporting.
• Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.

Stakeholder Relations

• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.
• Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in  General Marketing or an Integrated Marketing Communication or Advertising related qualification.
• Relevant 4 years’ experience in a Brand Management related environment.

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Key Performance Areas

Identity and Access Management Controls Design and Implementation Support

• Support the management of digital identities and access controls.
• Collaborate in the selection and implementation of Identity and Access Management tools.
• Support in the maintenance of various Identity and Access Management controls much as multi-factor authentication, defining and enforcing access policies, regular audits of access rights, and ensuring principle of least privilege is followed across the organisation.
• Implement authorization of requests and changes related to Identity and Access Management.
• Implementation and maintenance of ICT security solutions.

Business Application Access Management

• Provide access to critical business applications.
• Manage internal control mechanisms specific to business applications, including conducting access reviews, enforcing segregation of duties, and managing privileged access, to guarantee adherence to organizational policies and regulatory requirements.
• Implement and maintain access control measures.
• Ensure compliance with relevant laws and regulations.
• Participating in identifying and assessing risks related to business application access and Identity and Access Management.
• Support the implementation of controls to mitigate identified risk.

Incident response and remediation management

• Support incident response activities for issues related to business application access.
• Assist in investigating, analyzing, and remedying security breaches.

Reporting

• Monitoring and reporting activities for systems and applications.
• Compile reports on Identity and Access Management and business application access security.

Stakeholder management

• Facilitate communication with stakeholders regarding Identity and Access Management and business application access.
• Provide guidance and support to IT operational staff on security processes and controls.

Qualifications and Experience

• Bachelor’s Degree/Advanced Diploma in Information Technology, Cybersecurity, or related field.
• ICT Security Certification (e.g., CISSP, CISA, CRISC) advantageous.
• Certification in public cloud platforms (AWS, Azure) advantageous.
• Relevant 4 years’ experience in an ICT Security related environment.
• Experience in managing access to business applications and supporting Identity and Access Management solutions such as Active Directory, SailPoint, Microsoft, Okta, Omada, AWS IAM.

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Key Performance Areas

Acquisition management

• Receives and verifies the validity of the application request.
• Compile RFQ documents.
• Issue RFQ to suppliers.
• Manages responses from suppliers.
• Conduct evaluation of RFQ received.
• Maintain the PR in the system.
• Create and issue PO or Handover RFQ document to contract.
• Follow up on Deliveries.
• Compile Bid Adjudication Committee (BAC) submissions for deviations.
• Compile and update the reports templates on the weekly basis.Keep abreast with developments around SCM Legislative Framework/ Prescripts.
• Support the research and negotiation of prices and terms of agreements with suppliers on behalf of RAF.
• Conduct market research to identify potential suppliers who could meet RAF's needs.
• Review or evaluate bids from suppliers to ensure that they conform to specifications and are complete.
• Arrange BEC meetings for evaluation of bids from suppliers for complex
• Communicate with Suppliers/ Service Providers to ensure that orders are processed accurately and on time.
• Implement acquisition management processes.

Reporting

• Assist in the preparation and submission of Regulation reports.
• Contribute to the development of functional reporting systems, for management, project or performance reporting.

Stakeholder Management

• Assist with inquiries and requests for information from both internal and external stakeholders.
• Assist customers with requirements timeously and provide alternative solutions to business units/requirements.
• Provide constant written feedback to customers until the transaction undre consideration is completed.
• Contribute to the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.

Records Management

• Archive all the necessary documents related to individual purchase 

Qualification

• Bachelor’s Degree/ Advanced Diploma in a Supply Chain Management/ Finance related qualification.

Experience

• Relevant three (3) years of experience in an Acquisition Management related environment specifically dealing with quotations.
• Knowledge and understanding of procurement/ supply chain management within SoEs will be an added advantage