Hot Jobs at Shoprite Group of Companies

Job Objectives

Programme Design & Delivery

• Comply with legislative and policy requirements in programme design.
• Align to business capability needs and graduate pipeline planning.
• Apply frameworks for graduate and bursary initiatives.
• Coordinate logistics for programme rollouts, including training schedules, mentorship structures, and induction plans.
• Execute programme delivery activities and support implementation teams.

Talent Acquisition & Engagement

• Conduct recruitment processes and execute targeted campaigns at universities, colleges, and youth platforms.
• Build relationships and work with academic institutions and partners.
• Promote the employer brand through youth-focused events and digital platforms.
• Provide information and guidance to candidates and stakeholders.

Monitoring & Reporting

• Track and report on programme performance, participant progress, and placement outcomes.
• Maintain accurate records and process data for bursary holders, interns, and graduates.
• Conduct analysis of programme effectiveness and escalate concerns where necessary.
• Produce monthly and quarterly reports for leadership and compliance.
• Prepare post-programme evaluations and feedback sessions.

Strategic Development & Innovation

• Research youth development and graduate programme best practices.
• Gather insights and investigate opportunities to enhance programme impact.
• Contribute to digital tool development and utilise platforms for programme management.
• Support the integration of bursary programmes into broader talent and workforce strategies.

Qualifications

Essential

• Diploma in Human Resources, Industrial Psychology, Education, or related field

Experience

Essential 

• +2 years in recruitment, youth development, or graduate programme management 
• Experience in stakeholder engagement and programme coordination 

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Job Objectives

• Staff management
• Stock management
• Floor-walk management
• Report analysis
• Trading premises maintenance
• Budget and target achievement
• Customer query/complaints resolution

Qualifications

Essential: 

• Grade 12 qualification or equivalent

Desirable:  

• Retail-related tertiary qualification

Experience

Desirable: 

• FMCG experience within a retail outlet

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Job Objectives

• Manage a high volume of inbound and outbound calls in a timely and efficient manner, ensuring that customer satisfaction is at the core of every interaction.
• Identify and flag possible fraudulent telephone numbers and listen for indications of fraudulent data supplied.
• Follow established communication scripts and protocols when handling various topics and customer inquiries.
• Clarify customer information, research issues, and provide effective solutions in a timely manner.
• Build sustainable relationships with customers by taking the extra mile to meet their needs and exceed their expectations.
• Maintain accurate and detailed records of all conversations in our call centre database.
• Meet team qualitative and quantitative targets, demonstrating a track record of over-achieving quota. 

Qualifications

• Essential; Matric

Experience

• Previous experience in a customer support role, preferably in a call centre environment.
• Proven track record of over-achieving quota and meeting customer satisfaction targets.
• Excellent phone and verbal communication skills, with active listening and empathy.
• Familiarity with UCS systems and practices (or willingness to learn).
• Strong multi-tasking, prioritization, and time management skills, with the ability to adapt to different personality types and customer needs.
• Customer-focused and adaptable, with a strong commitment to delivering exceptional customer service.

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Job Objectives

Product Data Mastery

• Adhere to company standards by mastering our product catalogue, ensuring accurate and up-to-date product information (descriptions, pricing, images) across all digital commerce platforms.
• Conduct analysis of product performance metrics to identify opportunities for optimisation and improvement in the online space.
• Research best practices and industry standards to ensure our digital content remains competitive and engaging.
• Audit and validate data sources to ensure product accuracy, availability, and completeness.
• Define and maintain exception reports to flag anomalies in pricing, stock, or categorisation.
• Collect and enrich product data for PIM systems, with a focus on private label and high-demand SKUs.
• Monitor and reconcile stock and pricing data between backend systems (e.g., Arch Retail) and the customer-facing platform.

Merchandising & Content Strategy

• Align to product performance data by analysing sales trends to inform merchandising strategies and identify top-selling items and underperformers.
• Execute compelling product presentations and contribute to the development of promotional calendars and placement strategies.
• Craft engaging product descriptions that effectively showcase the value and benefits of our offerings.
• Manage and optimise product visibility, categorisation, and sequencing across mobile and web platforms.
• Define and test merchandising rules and logic for dynamic environments (e.g., time-of-day, location-based, or mission-driven merchandising).
• Ensure compliance of product pages with internal standards and regulatory requirements, especially for sensitive categories like liquor and pharmaceuticals.
• Collaborate with development teams to automate merchandising themes and missions using real time data.

Performance Reporting & Analysis

• Report on key digital commerce metrics such as conversion rates, average order value, and product performance to track progress and highlight areas for growth.
• Provide insights from performance reports to both the creative/marketing and data teams to refine strategies and execution plans.
• Gather insights on digital commerce trends and competitor strategies, actively seeking to improve our digital commerce operations.
• Propose innovative solutions to enhance data management, merchandising execution, and overall online customer experience.

Project Execution & Ad Hoc Initiatives

• Participate in UAT and production testing for new features, app updates, and merchandising logic.
• Communicate project plans and updates to internal stakeholders, including development, operations, and franchise teams.
• Contribute to training and onboarding materials to ensure franchisees and store teams understand digital merchandising workflows.
• Assist in defining and confirming store-specific ranges, even in cases of limited regional input.
• Perform any additional tasks or responsibilities as assigned by the line manager - including ad hoc or cross-functional workstreams.

Technical Collaboration & Tooling

• Work with developers and product teams to implement merchandising automation, scripts, and logic.
• Support integration of product data across systems (e.g., PIM, ERP, OMS) and third-party marketplaces.
• Troubleshoot and resolve data discrepancies, feed errors, and product visibility issues.

Qualifications

• Degree or diploma in Business Administration, Information Systems, Marketing or a related field. 

Experience

• +5 years of experience in digital merchandising, ecommerce operations, retail systems or a related field.
• +5 years of progressive experience dealing with digital commerce strategies, optimizing online retail platforms, and managing cross-functional ecommerce initiatives across diverse markets.

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Job Objectives

• Assist in ensuring that parcels leave the store area to dispatch on time. 
• Assist in ensuring that the entire process of picking, checking, packing and dispatching of all invoiced items is efficient and effective  
• Staff adhere to punctuality and attandace is continuously improved. 
• Assist in ensuring that people are utilised where the need is the greatest
• Ensure work allocated and instructions clearly communicated
• Give feedback from internal and external customers is satisfactory 
• Ensure clean and hygiene Wholesale pharmacy ensured
• Ensure People are utilised optimally
• Communicate to HR any changes to the WFM schedule 
• Ensure SOP's are adhered to. 
• Ensure shelves are well stocked. 

Qualifications

• Grade 12 qualification

Experience

• Previous working experience in a similar environment an added advantage.

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Job Objectives

• To ensure that sales and profit are generated. 
• Ensure that the Pet Science store complies with labour and other laws. 
• To meet customer expectations. 
• To manage stock according to company policy. 
• Ensure the continuous training and development of all employees. 
• Ensure effective scheduling, forecast planning of staff and supervising.

Qualifications

• Grade 12 – Essential
• Degree/Diploma in related field - Advantageous

Experience

• Min of 2 years’ management experience in a Pet Store 
• Knowledge and experience in managing inventory, buying, staff, pet merchandising and costs and profitability of a Pet Store. 

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Job Objectives

• Develop products within the designated sub-category, from concept to launch.
• Collaborate closely with the QA and compliance teams to maintain product quality throughout its life cycle and ensure legal compliance.
• Work closely with the packaging team to ensure sustainable packaging development, product functionality, and food safety.
• Manage the development process from inception to launch, including reference sampling purchases, panel tastings, data capture, analysis, and reporting.
• Source and evaluate raw materials for functionality.
• Develop product formulations.
• Determine formulation costs and develop products within specified cost targets set out by the buyer.
• Conduct factory trials and oversee production. (This will include local travel from time to time)
• Verify claims and ensure compliance with regulations.
• Present final products to the line manager and the broader team.
• Collaborate with suppliers, QA, and compliance teams to write product specifications.
• Assist in the artwork rollout process to ensure labels comply with regulations and product specifications.
• Attend or assist virtually with first production.
• Obtain Green Seal sample approval from the Senior Technical Development Officer.
• Provide ongoing factory support in resolving product-related technical challenges and improving production processes.
• Engage in value engineering initiatives.

Qualifications

Essential

• BSc in Food Science, BTech in Food Technology, BSc in Chemistry, Biochemistry, or other relevant Nutritional Sciences, or equivalent

Experience

Essential 

• Minimum of 2-3 years of experience in a similar role involving Food Production and Technical Specification/Development.
• Experience in Research and Development/New Product Development within a food FMCG manufacturing/production environment, preferably in edible and/or non-edible grocery items and/or frozen and chilled perishable items.
• 2-3 years of experience in developing food products from inception to the launching stage, improving both new and existing products.
• 2-3 years of experience working with Quality Management Systems.

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Job Objectives

• Stock control
• Dispensing (under supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications

Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience

• Two years+ experience working in a similar role.

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Job Objectives

• As a User Interface Designer, you will be part of a small, but growing Shoprite Design Team where you will work closely with the user experience lead and customer facing product managers in all aspects of visual product design. Together, you will create beautiful UI, enjoyable interactions and well-crafted design pieces 
• for our web, iOS, Android, and other digital products. We’re looking for someone who is a self-starter, passionate about human-centered design and has a genuine interest in current product design trends.
• The User Interface Designer owns designs within clearly defined parameters and works on understanding and articulating the design artifacts and deliverables needed to enhance specific design features alongside the design team.

Qualifications

• Degree or Diploma in Design, Commerce, Engineering, Marketing or Advertising – (essential). 

Experience

• +1 years’ experience in a similar capacity or role with proven success in user centered design and UI design tools – (essential).
• Experience communicating interactions using motion design principles as relates to user interface design – (essential). 
• Marketing / advertising experience – (essential).
• Digital agency experience – (essential).
• Experience with analytics and big data – (essential)

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Job Objectives

Receiving of Stock - 

• Check stock integrity  
• Check order and order number is correct 
• Checking and  Capturing of Invoices -

Check and capture invoices - 

• Check and capture invoice

Qualifications

• Grade 12 qualification

Experience

• 2 – 3 years’ experience in receiving goods 

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Key Responsibilities:

• Manage and coordinate leaflets and promotional materials.
• Perform updates and amendments in the RMS (Retail Management System).
• Collaborate with buyers on change management processes.
• Load and verify bonus buys in SAP.
• Conduct SAP checks against the master SPAs (Special Purchase Agreements).
• Facilitate communication with service departments to ensure alignment.
• Maintain internal site group information for seamless operations.
• Brief and proofread price perception posters.
• Archive published leaflets for future reference.
• Perform general administrative duties to support the advertising team.

Qualifications
Minimum Requirements:

• Matric or higher education.

Experience:

• A minimum of three to five years of relevant work experience.
• Experience in retail is advantageous, providing insight into the advertising role within the retail industry.