Hot Vacancies at Clicks Group

Job Objectives:

• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Accurate compounding
• Provision of general health advice
• High standards of housekeeping and merchandise display
• Ad hoc requirements as per operational requirements

Minimum requirements

 Qualifications and Experience:

• Matric with Maths (Essential)
• Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

Skills, Abilities and Job Related Knowledge:

• Product knowledge (Health isle and OTC)
• SAPC and relevant legal knowledge
• Customer service orientated
• Team Player
• Integrity
• Ethical working practice and compliance
• Accuracy and attention to detail
• Basic calculations
• IT Business Operating Systems
• MS Office

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Job description

• To drive sales of the store through cross and up selling.
• To reduce loss and shrinkage in store by adhering to Store Operating Procedure.
• To create an appealing shopping environment for customers.
• To maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
• To increase profitability and brand loyalty with customers.
• To ensure continuity of excellent customer service.

Minimum requirements

Essential Competencies:

• Communication skills.
• Customer service skills.
• Listening and interpersonal skills.
• Problem solving ability.

Qualifications and Experience:

• Matric/Grade 12 (essential).
• Experience in cosmetics.
• Retail in sales or service environment (desirable).

Skills, Abilities and Job Related Knowledge:

• Good understanding of retail principles.
• Be able to interact with customers effectively.
• Ability to apply selling skills.
• Computer literate.
• Good understanding of stock management principles.

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Job Objectives:

Responsibilities

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
• Administration of scripts and or any other claiming/capturing related procedure
• Accurate and complete handling of all profiles worked on
• Interact with health care professionals where needed
• Problem solving and follow up of queries

Duties

• Interact with customers via telephone or other means regarding medication and Healthcare Services
• Accurate capturing of scripts received at the Central Pharmacy centre
• Handling of queries regarding prescriptions
• Patient Profile management
• Assist with Chronic authorizations
• Liaison with all other departments
• Ad hoc requirements as per operational requirements

Knowledge:

• Product knowledge (including OTC)
• SAPC and relevant legal knowledge
• Sound knowledge of the chronic authorization process and procedures
• Customer service orientated
• Ethical working practice and compliance

Skills:

• Computer literacy (MS Office)
• Customer service orientated
• Team Player
• Integrity
• Accuracy and attention to detail
• Computer literacy (MS Office)
• Must be bilingual (with English being one of the requirements
• Must be able to work with patients and be adaptable to assist with various departmental duties
• Be able to use initiative in order to provide patient satisfaction
• Effective time management skills
• Adaptability
• Positive attitude
• Be able to work under pressure

Competencies:

• Essential
• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations

Minimum requirements

Experience:

• Minimum 1 year in the role of Pharmacist Assistant Post Basic

Education:

• Further Education and Training Certificate Pharmacist Assistance (Essential)

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Job description

• Oversee warehouse operations.
• To effectively and efficiently manage the day-to-day distribution operations for the warehouse including inter alia operations, customers, people and processes.
• Cost management, including budgetary alignment and capital expenditure (CAPEX).
• Management of the Distribution customer interface; ensuring customer satisfaction and business growth.
• Responsible to ensure that security and loss control is in line with company guidelines & policies as well as managing pharmaceutical compliance as per regulations.
• Leads and manages all of the activities of the supervisors in the departments of Receiving, Put-Away, Picking, Packing, Shipping, and Inventory Control and holds direct reports for all day-to-day activities.
• Sets the standard for leadership in the warehouse and leads by example. Leads in a manner that is consistent with our organizational culture.
• Participates in the employment process and recommends candidates for employment. Trains, develops, and coaches staff.
• Promotes employee development, creative thinking, empowerment, and two-way communication.
• Is accountable for the management and productivity of staff within the functional area and the associated costs.
• Ensures that all policies and procedures are followed accurately and efficiently.
• Oversees administrative staff to ensure that an even flow of orders are released per the order picking schedule.
• Reviews all internal reports to measure and assess operational effectiveness, to ensure timely shipment of all orders and adherence to operational goals.
• Resolves problems that prevent a timely and efficient handling of inbound and outbound orders.
• Responsible for maintaining compliance with all regulatory and operational procedures.
• Conducts meetings with staff to review performance/results and perform operational training.
• Ensures that all department training needs are satisfied.
• Assists in preparing and maintaining SOP’s for Distribution Centre.
• Communicates with Facilities Department to ensure that preventative maintenance is completed on all stretch wrappers, forklifts, walkie-riders, palletizers, dock-doors/plates, scales, freezers, heaters, lights, material handling equipment and internal assets.
• Prepares a variety of reports, including Operational Updates for leadership, Gap Analysis and shares the information on an ongoing basis.
• Optimize stock levels, availability and management.
• Manage the transport cost related to the distribution function (internal & courier)

Skills

• Communication skills (both verbal and written)
• Negotiation skills
• Customer relation skills
• Relationship building skills
• Interpersonal skills IT skills - knowledge of WMS and MS office

Minimum requirements

Education and Qualification

•  Business Degree or diploma Essential
•  Knowledge of operational safety and health requirement
•  Experience managing transportation related cost and routing of vehicles
•  Experience related to stock management (ideally) in a third-party environment
•  Experience managing sizable teams of people and resources
•  Experience with warehouse capacity management and product / people flow within warehouse environments
•  Possess current knowledge of regulatory requirements 

Experience

•  Minimum 5 years' experience within Warehouse/Operations/Retail environment Warehouse
•  Management of budgets Essential
•  People management 
•  Warehouse management system