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  • Posted: May 10, 2022
    Deadline: Not specified
  • The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology. We approach markets that are traditionally complex and contested, and then simplify them, making life easier for consumers, and business more effic...
    Read more about this company


    International Training Manager

    The role:

    The vacancy is for a Training Manager, who will be responsible for leading a team of specialised facilitators responsible for conducting all in-person and virtual training for the sales and distribution force and other specific internal business units.

    The detail:

    • Implement new hire training design periodically to ensure its effectiveness in meeting the needs of the stakeholders & that it is in line with the organization’s requirements of improving customer experience.
    • Manage multiple accounts from various industries. Clients could be domestic or international.
    • Liaise with Operations Managers and Senior Managers for all the accounts to implement training plan.
    • Operate as an account manager for the call center's operations & quality functions to understand any training needs/interventions required and provide necessary training solutions.
    • Design customized training programs as per training calendar.
    • Attend client training meetings to establish client training requirements.
    • Proactively set up meetings with client to review training content
    • Liaise closely with clients for feedback and content improvements.
    • Execute program transition with new clients.
    • Design & implementing effective cross skill / up skill training/refreshers/floor support or any other intervention in consultation with Operations, Quality, HR and any other stakeholders.
    • Identify areas of standardization in Training, Recruitment and On Job Training and developing training procedures to fill identified gaps and streamline processes.
    • Design & executing training needs analysis tools.
    • Create and execute training ramp plan to transition large number of new hire intakes in short periods
    • Liaise with clients to understand program objectives and milestones and plan training based on that.
    • Ensure rigour and follow through with client-on-client credentials so there is no loss on revenue in terms of delays in onboarding due to credentials being provided by client.
    • Define measures of identified training parameters.
    • Follow the operating rhythm for training manager and reports completion of tasks.
    • Ensure the training team stays updated with knowledge of relevant training areas through periodical knowledge and skill assessments.
    • Develop job knowledge evaluation tools like trainer assessments and trainer delivery evaluations.
    • Ensure existing staff receive appropriate and timely refresher / remedial / cross skill training as per business needs.
    • Manage floor support activities to identify gaps in customer service/communication skills/product process knowledge and implement training interventions aimed at continuous improvement in advisor performance.
    • Manage the performance & development plans of the training team including mentoring, coaching & upskilling.
    • Conduct monthly performance conversation with all trainers and create their PD plan.
    • Focus on trainer development through training observations and feedback, coaching observations, conducting knowledge tests, one on one conversation, conducting skill workshops.

    We'd love to hear from you if?

    • You have a minimum of 3 years’ training management experience (uninterrupted).
    • You have previous experience in sales contact centre would be advantageous.
    • You have previous experience in the roll out and implementation of leadership development programmes.
    • You have super computer skills, including Microsoft Office Suite (Word, Excel, and PowerPoint).
    • You work well under deadlines and ensures timely completion.

    go to method of application »

    Creative Director

    We are looking for a talented, dynamic individual to head up the creative team in crafting integrated creative solutions to communicate with our internal and external audiences. The successful candidate will have relevant experience in a Creative Director role, good planning and organisation skills and the ability to manage people, projects and resources.

    The detail:

    Taking the lead

    • Lead, manage and be responsible for the Creative team within Ignition Group (we’re talking Designers, Multimedia Designers, Videographers and Copywriters).
    • Attract top talent and retain the best creative staff.
    • Be involved in performance management, discipline and career growth/planning of creative team.
    • Work closely with your team to generate and build great solutions.
    • Build a strong collaborative relationship with the broader team, business units and clients.

    The creative side

    • Conceptualise creative ideas.
    • Be responsible for effective creative output of all communication campaigns.
    • Develop and execute outstanding integrated communication campaigns.
    • Drive creative excellence, proactivity and innovative thinking.
    • Be an expert in content optimisation and brand consistency.
    • Maintain brand CI and DNA standards across all brands and media.
    • Work closely with Copywriters to develop advertising concepts and campaigns.
    • Review and approve designs, artwork, photography and graphics designed.

    Communication is key

    • Understand business strategic imperatives and what is required in order to execute communication effectively, driving objectives and goals.
    • Effectively articulate and support strategic and design decisions based on the brief and agreed strategy.
    • Juggle multiple projects and adapt to changing priorities and tight schedules.

    Are you this person?

    • Do you have an industry-related degree/diploma?
    • Do you have at 7 to 10 years’ agency experience?
    • Let your portfolio tell your story! We’re keen to see your work!
    • Are you as obsessed with the detail as we are?

    Method of Application

    Use the link(s) below to apply on company website.


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