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  • Posted: May 10, 2022
    Deadline: Not specified
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  • The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology. We approach markets that are traditionally complex and contested, and then simplify them, making life easier for consumers, and business more effic...
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    International Training Manager

    The role:

    The vacancy is for a Training Manager, who will be responsible for leading a team of specialised facilitators responsible for conducting all in-person and virtual training for the sales and distribution force and other specific internal business units.

    The detail:

    • Implement new hire training design periodically to ensure its effectiveness in meeting the needs of the stakeholders & that it is in line with the organization’s requirements of improving customer experience.
    • Manage multiple accounts from various industries. Clients could be domestic or international.
    • Liaise with Operations Managers and Senior Managers for all the accounts to implement training plan.
    • Operate as an account manager for the call center's operations & quality functions to understand any training needs/interventions required and provide necessary training solutions.
    • Design customized training programs as per training calendar.
    • Attend client training meetings to establish client training requirements.
    • Proactively set up meetings with client to review training content
    • Liaise closely with clients for feedback and content improvements.
    • Execute program transition with new clients.
    • Design & implementing effective cross skill / up skill training/refreshers/floor support or any other intervention in consultation with Operations, Quality, HR and any other stakeholders.
    • Identify areas of standardization in Training, Recruitment and On Job Training and developing training procedures to fill identified gaps and streamline processes.
    • Design & executing training needs analysis tools.
    • Create and execute training ramp plan to transition large number of new hire intakes in short periods
    • Liaise with clients to understand program objectives and milestones and plan training based on that.
    • Ensure rigour and follow through with client-on-client credentials so there is no loss on revenue in terms of delays in onboarding due to credentials being provided by client.
    • Define measures of identified training parameters.
    • Follow the operating rhythm for training manager and reports completion of tasks.
    • Ensure the training team stays updated with knowledge of relevant training areas through periodical knowledge and skill assessments.
    • Develop job knowledge evaluation tools like trainer assessments and trainer delivery evaluations.
    • Ensure existing staff receive appropriate and timely refresher / remedial / cross skill training as per business needs.
    • Manage floor support activities to identify gaps in customer service/communication skills/product process knowledge and implement training interventions aimed at continuous improvement in advisor performance.
    • Manage the performance & development plans of the training team including mentoring, coaching & upskilling.
    • Conduct monthly performance conversation with all trainers and create their PD plan.
    • Focus on trainer development through training observations and feedback, coaching observations, conducting knowledge tests, one on one conversation, conducting skill workshops.

    We'd love to hear from you if?

    • You have a minimum of 3 years’ training management experience (uninterrupted).
    • You have previous experience in sales contact centre would be advantageous.
    • You have previous experience in the roll out and implementation of leadership development programmes.
    • You have super computer skills, including Microsoft Office Suite (Word, Excel, and PowerPoint).
    • You work well under deadlines and ensures timely completion.

    go to method of application »

    Creative Director

    We are looking for a talented, dynamic individual to head up the creative team in crafting integrated creative solutions to communicate with our internal and external audiences. The successful candidate will have relevant experience in a Creative Director role, good planning and organisation skills and the ability to manage people, projects and resources.

    The detail:

    Taking the lead

    • Lead, manage and be responsible for the Creative team within Ignition Group (we’re talking Designers, Multimedia Designers, Videographers and Copywriters).
    • Attract top talent and retain the best creative staff.
    • Be involved in performance management, discipline and career growth/planning of creative team.
    • Work closely with your team to generate and build great solutions.
    • Build a strong collaborative relationship with the broader team, business units and clients.

    The creative side

    • Conceptualise creative ideas.
    • Be responsible for effective creative output of all communication campaigns.
    • Develop and execute outstanding integrated communication campaigns.
    • Drive creative excellence, proactivity and innovative thinking.
    • Be an expert in content optimisation and brand consistency.
    • Maintain brand CI and DNA standards across all brands and media.
    • Work closely with Copywriters to develop advertising concepts and campaigns.
    • Review and approve designs, artwork, photography and graphics designed.

    Communication is key

    • Understand business strategic imperatives and what is required in order to execute communication effectively, driving objectives and goals.
    • Effectively articulate and support strategic and design decisions based on the brief and agreed strategy.
    • Juggle multiple projects and adapt to changing priorities and tight schedules.

    Are you this person?

    • Do you have an industry-related degree/diploma?
    • Do you have at 7 to 10 years’ agency experience?
    • Let your portfolio tell your story! We’re keen to see your work!
    • Are you as obsessed with the detail as we are?

    Method of Application

    Use the link(s) below to apply on company website.

     

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