Job Openings at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Help the Sales and marketing team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales and Marketing team members have high-quality, up-to-date support material.
• Handle urgent calls, emails, and messages when Sales and Marketing team members are unavailable and answering customer queries.
• Manage all site inspection requests and complete necessary paper work.
• Assist with & maintain an efficient administration system within the department.
• Maintain and ensure regular update of the team’s customer database as well as all incoming guest queries
• Assist with maintaining a data base of relevant Media and Influencer details, ensuring it is current and up to date.
• Update site inspections and stay-overs, create profiles, and remind team members to log sales activities.
• Check stock levels for stationery, business cards, dry goods, milk, soap, sponges, maps, and activity cards. Order via Workday.
• Check gifting requirements for upcoming tradeshows and travel, maintain a gifting log, and order gifts as needed.

Requirements

What You Bring:

• Good knowledge of local hotel business and operations as well as the nature of the travel trade and its requirements.
• Excellent organizational and multi-tasking skills.
• Excellent sales and customer service skills.
• High degree of computer literacy.

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Primary Responsibilities Include:

• Be skilled across the full Belmond portfolio of products and be able to manage any guest/customer query
• Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel
• Meet assigned conversion targets ensuring we convert on as many sales opportunities as possible
• Working within provided guidelines suggest perks or enhance opportunities for our most loyal Guests.
• Meet and exceed targets set for data capture and complete profiles at time of reservation and prior to stay arrival.
• Treat every booking, rate and availability enquiry that comes into the queue as an opportunity to
• convert on a sale. Respond to these in a timely manner and proactively follow up until the case is fully resolved

Requirements

What You Bring:

• 2 years’ experience in Front Office or Reservations or customer service role.
• Excellent telephone etiquette and verbal communication skills.
• Execellent organisational skills and a high level of attention to detail.
• Excellent computer proficiency and email communication skills.
• Ability to work without supervision.
• Exceptional Customer service skills.