Job Openings at Broll

Job Description

POSITION PURPOSE

• Responsible for the assisting in the management of the Property. Assist in ensuring maximum income of Property through effective debtor’s management. Responsible for collecting monies owing in respect of properties managed by the company. Responsible for performing collection activities associated with various accounts.  Reviews accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies.  Utilises various techniques, as circumstances indicate, to promptly collect on accounts.  Ensures that the Company's professional image is maintained.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and professional performance of collections functions.

• Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements. Continues to collect until the account becomes a write-off, bankruptcy, or attorney account.  Makes early contact with tenant to collect and keep them informed of account status.
• Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calms irate clients and answers questions and complaints relevant to Department functions.  Determines reasons for delinquencies and works toward permanent solutions.  Minimizes losses by early actions.
• Utilises further appropriate collection methods if initial attempts do not secure required payment. Escalates to client for extensions of due dates.
• Posts approved extensions and notifies clients of new due date by mail.
• Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant.
• Assumes responsibility for the efficient administration of collections activities.
• Keeps accurate and up-to-date activity reports on late, potentially late, and accounts.
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer.
• Ensures both monthly and ad-hoc rental and fee statements are sent out timeously.
• Controls and monitors tenant payments in terms of rentals, deposits, lease fees, etc.
• Liaises with tenants as appropriate.
• Handles rental queries efficiently and diplomatically.
• Queries tenants’ short payments.
• Ensures the daily receipting and processing of tenant payments.
• Liaises with finance department regarding bank account deposits, queries and mis-allocations.
• Generally, ensures that:
• Rent (and other charges) are paid by the 1st of each month unless specified in lease.
• Letters of demand on the 3rd of each month to defaulting tenants. Recover LOD charge.
• Summons’s are issued as per the legal process.
• Administers legal processes for the recovery of lease charges due and/or eviction of tenants.
• Motivation and processing of write-offs, deposit refunds, etc.
• Assumes responsibility for timely and accurate preparation and submission of management reports.
• Preparation of detailed debtor’s reports illustrating weekly and monthly collections:
• Weekly/monthly arrears against billings (debtor’s day calculations)
• Preparation and submission of attorneys’ reports on all legal matters.
• Daily Receipting on tenant accounts.
• Journal entries and corrections to tenant accounts to ensure updated tenant statements are presented to tenants.
• Reconciliation of tenants’ accounts.
• Collection of monthly unaudited turnover figures to be collected and captured on the system.
• Collection of annual turnover certificates and collate documents for submission to accountants for calculation purpose.
• Preparation and calculation of annual rates increases.
• Refuse calculation and recovery and other ad hoc recoveries.
• Generate exhibition invoices as and when required and reconcile monthly.
• Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts.
• Maintains the Company's professional reputation throughout collections operations and in all contacts with clients.
• Maintains confidentiality.
• Uses shared information to effectively minimize client losses
• Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel.
• Assists area personnel as needed
• Keeps management informed of activities, progress toward established objectives, and of any significant problems i.e.: risks where tenants are heading towards Business Rescue.
• Attends and participates in meetings as required.
• Assist in compiling management packs.
• Assumes responsibility for related duties as required or assigned.
• Stays informed of changes in collections policies, procedures, and related legal requirements.
• Ensures that work area is clean, secure, and well maintained as per housekeeping policy.
• Dress code must always be professional due to client requiring meetings at any time

 PERFORMANCE MEASUREMENTS

• Arrears KPI: 3%
• Deadlines are met
• Tenant queries are handled efficiently and diplomatically
• Recon turnaround time 48 hours, must be 100% accurate
• Rates/refuse and other recoveries must be 100% accurate
• Good working relations exist with area personnel and with management

QUALIFICATIONS

• Education/Certification: Matric
• Three years related experience on a property listed fund

REQUIRED KNOWLEDGE:            

• Knowledge of collection procedures and related laws and regulations.
• Understanding of Company policies, legal jargon, Business Rescue, Liquidation.
• Familiar with default and enforcement clauses.
• Interpretation of leases.

SKILLS/ABILITIES                           

• Excellent administration abilities.
• Able to organise, co-ordinate, and direct team activities.
• Good communications and grammar skills.
• Able to use all related equipment and computer applications.
• Time management is imperative.
• Ability to work well in stressful situations.
• Ability to work well independently.

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Job Description

POSITION PURPOSE

• To provide comprehensive administrative and coordination support for facilities management operations, ensuring efficient workflow, compliance, and client satisfaction. This includes procurement, contractor management, soft services oversight, event coordination, and accurate reporting to maintain service excellence and operational standards.

KEY RESPONSIBILITIES
Administrative & Coordination

• Manage all administration related to Soft Services (cleaning, garden maintenance, events).
• Process service requests and monitor delivery timelines.
• Capture and track invoices once approved; maintain invoice schedule.
• Request, follow up, and record quotes from suppliers.
• Maintain manual and digital filing systems.
• Prepare monthly standby duty roster and staff overtime submissions.

Contractor & Compliance Management

• Manage contractors on-site, ensuring adherence to company policies and HSE requirements.
• Open and close Permit-to-Work (PTW) procedures.
• Source and vet soft services contractors and suppliers.
• Ensure contractor compliance with safety files and documentation.
• Monitor contractor response times and escalate delays.

Soft Services & Event Management

• Coordinate functions and events; compile weekly schedules.
• Conduct bi-monthly site walk-downs with cleaning and grounds service providers.
• Meet regularly with cleaning supervisors and service providers.
• Participate in weekly functions meetings and update schedules.
• Ensure compliance with cleaning schedules and standards.

Reporting & Documentation

• Prepare routine maintenance schedules and soft services reports.
• Attend client meetings and provide accurate updates.
• Submit monthly maintenance and compliance reports to FM team.

Communication & Stakeholder Management

• Act as liaison between company, client, and contractors.
• Promote positive relationships and uphold company image.
• Ensure timely communication and resolution of issues.

HEALTH, SAFETY & COMPLIANCE

• Adhere to all company safety protocols and legal requirements.
• Ensure contractors comply with HSE standards and PTW procedures.
• Report incidents, hazards, and non-compliance promptly.

PERFORMANCE MEASUREMENTS

• Accuracy and timeliness of administrative tasks and reporting.
• Compliance with procurement and invoice processes.
• Contractor response time and compliance rate.
• Successful coordination of events and soft services.
• Positive client feedback and stakeholder satisfaction.

QUALIFICATIONS & EXPERIENCE

• Education: Matric (Grade 12); Facilities Management or Administration qualification advantageous.
• Certification: Computer literacy essential (MS Office: Excel, Word, Outlook).

Experience:

• Experience in administration or facilities management environment advantageous.
• Experience in property management or soft services coordination advantageous.

SKILLS & COMPETENCIES

• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving and adaptability in a fast-paced environment.
• Knowledge of procurement and invoice processing.
• Ability to manage multiple priorities and meet deadlines.
• Familiarity with CAFM systems and reporting tools (advantageous).

BEHAVIOURAL COMPETENCIES

• Professionalism and integrity.
• Teamwork and collaboration.
• Initiative and accountability.
• Client-focused approach.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Office-based with regular site visits.
• Ability to work under pressure and meet tight deadlines.
• Occasional after-hours or weekend work for events.

Closing Date 27 November 2025

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Job Description

POSITION PURPOSE

• Responsible for cleaning and maintaining the external building. Performs routine maintenance. Performs minor preventative maintenance and minor repairs. Assists service personnel as needed. Reports major repair and maintenance needs.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

•  Assumes responsibility for the effective performance of assigned cleaning and maintenance functions.
• Cleans roof gutters
• Clears Roof blockages
• Checks Waterproofing
• Cleans Aircon Filters
• Cleans and sweeps Common Area:
• Paving
• Basements
• Vacuums, sweeps, and mops floors.
• fGeneral maintenance problems
• Painting
• Assumes responsibility for establishing and maintaining effective communication, coordination, and working relationships with Company personnel, management, and service providers.
• Assists Company personnel and service providers as needed.
• Keeps management informed of area activities, any significant problems, and maintenance concerns.
• Attends and participates in meetings as required.
• Completes required paperwork and checklists of area cleaning and maintenance.
• Assumes responsibility for maintaining courteous, professional relations with clients and the general public.
•  Assumes responsibility for related duties as required or assigned.
• Performs miscellaneous cleaning and specially requested tasks as assigned.
• Maintains facility security.

PERFORMANCE MEASUREMENTS

• Building facilities and equipment are clean, neat, and well maintained.
• Cleaning and maintenance functions are safely and timely completed in accordance with established standards, schedules, and procedures.
• Maintenance needs and problems are promptly identified and resolved or reported.
• Maintenance functions are well coordinated with Company operations. Assistance is provided to other personnel as needed.
• Management is appropriately informed of area activities and of any significant problems.
• Effective, courteous relations exist with Company visitors, vendors, and clients.
• Garbage is taken out regularly according to schedule.
• Globes are changed according to agreed scheduled..

EDUCATION/CERTIFICATION:

• None.
• Martic advantageous

REQUIRED KNOWLEDGE:

• Knowledge of basic cleaning techniques and maintenance procedures.
• Understanding of related safety and OSHA requirements.

EXPERIENCE REQUIRED:

• Previous cleaning/janitorial experience helpful.

SKILLS/ABILITIES:

• Attentive to detail.
• Able to follow directions and work well independently.
• Ability to work weekends and evenings.
• Able to use basic cleaning tools, including vacuums, mops, brooms, etc.

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Job Description

POSITION PURPOSE

• To perform routine and preventive maintenance, repairs, and installations to ensure the building and its facilities remain in optimal condition. The role includes responding to tenant requests, supporting operational teams, maintaining compliance with safety standards, and ensuring accurate documentation of all maintenance activities.

KEY RESPONSIBILITIES

Maintenance & Repairs

• Conduct regular inspections of buildings to identify maintenance needs.
• Respond promptly to tenant maintenance requests and duties allocated by the Facilities Manager.
•  Perform repairs on doors, windows, lighting, plumbing fixtures, and fittings.
•  Inspect and maintain equipment such as air-conditioning units, pumps, water tanks, and fire equipment.
•  Conduct visual checks of electrical distribution boards for safety compliance.
•  Complete preventive maintenance tasks as scheduled.

Safety & Compliance

• Follow all safety rules and procedures; ensure compliance with legal and company regulations.
• Complete OSH inspections and update monthly reports.Maintain familiarity with emergency equipment and procedures.
• Ensure OSHA requirements are implemented effectively.
• Tenant Installations & Support
• Assist with tenant installations and relocations, including partitioning adjustments.
• Perform quality checks on tenant installations during and after completion.
• Ensure premises are in satisfactory condition before tenant occupation.

Documentation & Reporting

• Complete work orders accurately, listing materials used and repairs performed.
• Maintain updated equipment maintenance records.
• Track and report repair and maintenance results.
• Submit supply and equipment orders as required.

Communication & Coordination

• Maintain regular contact with tenants and promptly report complaints to the Facilities Manager.
• Ensure urgent matters are escalated and resolved immediately.
• Attend meetings as required and provide updates on maintenance activities.

Additional Duties

• Maintain clean and secure work areas and grounds.
• Complete special projects as assigned.
• Act as a Quality Checker when required, following the relevant job description.
• Familiarize yourself with emergency numbers and contractor details to assist or act in the absence of the Facilities Manager.

PERFORMANCE MEASUREMENTS

• Maintenance tasks completed accurately and on time.
• Compliance with safety regulations and OSH standards.
• Preventive maintenance performed as scheduled.
• Accurate and up-to-date maintenance records and reports.
• Positive tenant feedback and timely resolution of issues.

EDUCATION:

• Grade 10 (Standard Eight) minimum; additional training in maintenance and repair procedures preferred.

REQUIRED KNOWLEDGE:

• Basic maintenance functions and safety protocols.
• Ability to read and interpret blueprints.

EXPERIENCE:

Minimum 2 years in building maintenance or related field.

SKILLS:

• Ability to work independently and manage time effectively.
• Strong attention to detail and problem-solving skills.
• Good hand-eye coordination and physical dexterity.
• Effective communication and interpersonal skills.
• Basic computer literacy for reporting and documentation.

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 kg and perform manual labor.
• Comfortable working at heights and in confined spaces.

Ability to work in varying environmental conditions (indoor/outdoor).

WORK SCHEDULE & HOURS:

• Standard working hours with flexibility for after-hours or weekend work when required.
• Standby duties as per roster.

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Job Description

POSITION PURPOSE

• Responsible for the maintenance of the building. Completes preventive maintenance, installs new equipment, and assists with routine building maintenance. Completes work order records and files all related maintenance paperwork. Assists area staff as required, responds to the maintenance needs of different departments, and keeps management well informed.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for effectively completing assigned maintenance duties.
• Continuously checks and inspects buildings to identify maintenance needs.
• Responds promptly and efficiently to tenant maintenance requirements.
• Responds promptly and efficiently to duties allocated to you by the building supervisor or regional building manager.
• Checks all main outer and inner doors (broken glass, open and close properly etc.).
• Checks exterior of buildings and identify problem areas.
• Checks and replace lights inside ladies and gent’s toilets, foyers, passages, stairways, parking areas. Also checks external security lights.
• Checks all fittings in toilets (taps, basis, urinals etc.).
• Checks all equipment such as air-conditioning plant, standby pumps, sump pump, water tanks, water feature equipment etc.
• Checks all fire equipment along with the building supervisor.
• Ensures that you are familiar with how the emergency equipment functions and what the emergency procedures are.
• Performs a visual check of the electrical distribution boards to ensure no loose wiring, etc.
• Performs repairs where necessary and if these cannot be repaired, advise building supervisor immediately.
• Identifies daily maintenance issues, communicates with the building supervisor and schedules the work for your attendance.
• Inspects equipment, checks operating condition, and logs repair needs.
• Follows all safety rules and procedures, and operates equipment in accordance with established safety policies and department procedures. Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
• Assumes responsibility for tenant installations.
• Performs ad hoc quality control checks on tenant installations – during or on completion.
• Ensures premises are in satisfactory condition before the tenant moves in
• Along with the building manager assists tenants when they move into the premises
• Where necessary assists with the removal/relocation of partitioning
• Assumes responsibility for establishing and maintain effective relationships with tenants.
• Maintains regular contact with tenants.
• Reports all items to building supervisor especially if tenants have lodged complaints.
• Ensures that urgent matters are reported immediately and attended to immediately.
• Assumes responsibility for maintaining related records.
• Tracks and records repair and maintenance results.
• Completes work orders, lists materials issued and used, and files paperwork with appropriate personnel.
• Updates equipment maintenance records as appropriate.
• Completes equipment and supply orders as assigned.
• Assumes responsibility for establishing and maintaining effective working relationships with area staff and with management.
• Assists area staff as needed.
• Ensures that management is appropriately informed of area activities.
• Attends meetings as required.
• Meets the maintenance needs of different departments throughout the facility.
• Assumes responsibility for related duties as required or assigned.
• Ensures that work area and grounds are clean, secure, and well maintained.
• Completes special projects as assigned.
• Familiarises himself with emergency numbers and contractor’s details in order to assist the building manager or act up in his absence.

PERFORMANCE MEASUREMENTS

• Maintenance assignments are completed in accordance with established policies and procedures.
• Safety regulations are closely followed.
• Maintenance records, work orders, and department logs are accurate and up-to-date.
• Equipment is well maintained and in good operating condition. Preventive maintenance is performed as scheduled.
• Management is appropriately informed of area activities and of any significant problems.
• Good communication and coordination exist with area staff and departments.

QUALIFICATIONS

• Education/Certification: Standard Eight (Grade10)
• Additional training in maintenance and repair procedures.

REQUIRED KNOWLEDGE

• Basic knowledge of maintenance functions and safety protocol.
• Able to read and follow blue prints.

EXPERIENCE REQUIRED

• Minimum of two years of related maintenance experience.

SKILLS/ABILITIES

• Able to work well independently.
• Attention to detail.
• Solid hand/eye coordination.

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Job Description

POSITION PURPOSE

• Responsible for planning, organising, and directing the activities of the Centre/Building. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel. Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
• Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
• Executes established operational goals and ensures that corporate wide plans are complemented and supported.
• Assists in developing policies and procedures for Centre/Building operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
• Assumes responsibility for the effective operations management of the Centre/Building and facilities.
• Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
• Liaises with tenants with regards to operational problems.
• Responds to emergency call outs.
• Day to day running and control of:
• Tenant complaints
• Security
• Air Conditioning
• Cleaning, Electrical, Plumbing etc.
• Authorises of invoices for payments.
• Issues tender documents.
• Calculates operational costs for charge out to the tenants nsure recoveries where appropriate
• Manages space planning. Ensures that the Centre/Building layout will accommodate present and future operational and space requirements.
• Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
• Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
• Ensures that Centre/Building operations are in compliance with established procedures, policies, regulations and codes.
• Assumes responsibility for the security of all the Centre/Building facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
• Identifies security threats and develop action plans for the prevention of incidents
• Establishes and maintains security systems for the Centre/Building and tenants
• Monitors shops and businesses and react on emergency calls
• Establishes and maintain security information network
• Liaises with SAPS and local authorities
• Plans the manning of the center and manage guards on duty
• Determines the needs for security systems and equipment
• Communicates with tenants regarding security systems
• Develops and implements security devices
• Creates security awareness amongst staff, tenants and shoppers
• Compiles budgets and control expenditure
• Establishes emergency plans
• Assumes responsibility for ensuring the efficient and cost effective administration of Centre/Building operations.
• Develops and implements safety directives
• Completes financial forecasting duties, and generates and updates schedules for building expenditures.
• Creates safety awareness and trains staff in Health and Safety.
• Ensures compliance with legal regulations. Completes regular Occupational Health and Safety Act inspections and updates monthly reports as appropriate. Ensures that Occupational Health and Safety Act requirements are effectively implemented.
• Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
• Oversees the procurement of furnishings and equipment in accordance with budget planning.
• Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
• Ensures that all maintenance agreements and leases are current.
• Ensures that billing discrepancies are promptly tracked and resolved.
• Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company.
• Effectively supervises Centre/Building personnel, ensuring optimal performance.
• Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
• Assigns and coordinates personnel. Directs daily operations.
• Identifies, develops, and implements training programs as appropriate.
• Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
• Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
• Assumes responsibility for related duties as required or assigned.
• Ensures that work area is clean, secure, and well maintained.
• Completes special projects as assigned.
• Reports on Operational expenses, foot traffic, security incidents etc.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments. Assistance is provided as needed.
• Procurement policy is fully complied with.
• Senior Management is appropriately informed of area activities and of any significant problems.
• Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
• Company facilities are well maintained and secure and meet the needs of the Company.
• Centre or Property operations are efficiently and cost effectively administered.
• Current and future Centre or Property needs are well planned and budgets are established and maintained.
• Effective business relations exist with vendors, contractors, and trade professionals.
• Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.
• The Appointee undertakes that the working environment, entire Building and all areas to which public, workers, contractors and employees have access to, are kept in a safe and healthy condition being compliant with the Occupational Health and Safety Act 85/1993 as amended from time to time.
• The Appointee undertakes to enforce compliance on all contractors and consultants entering and performing their duties on the Buildings, even if they were appointed by a Tenant).
• The Appointee here acknowledges that delegated responsibility and undertakes to ensure that the Buildings at all times comply with the relevant stipulations contained in the OHS Act,
• The Appointee undertakes to promptly resort to their Manager (either telephonically, by e-mail, written report) all safety and security incidents that may impact on tenants, employees, contractors or members of the public without limitation to: injury, death, violence, vehicle accidents, armed robbery, abduction, kidnapping, hostage situations or any other similar criminal activity as well as damage or destruction of the structure or systems.

QUALIFICATIONS, SKILLS & EXPERIENCE

EDUCATION/CERTIFICATION:

• Matric.
• Additional related maintenance and Building management training preferred.

REQUIRED KNOWLEDGE:

• Excellent understanding of Building or Property management procedures.
• Knowledge of budgeting, service contracts, and leasing agreements.

EXPERIENCE REQUIRED:

• Three or more years of related experience, with at least two or more years of supervisory experience.

SKILLS/ABILITIES:

• Excellent leadership abilities.
• Able to organise, coordinate, and direct team activities.
• Strong problem solving skills.
• Good communications skills.
• Able to use all related maintenance equipment and computer applications

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Job Description

POSITION PURPOSE

• Responsible for the management of the Property. Ensure investment growth and maximum income of Property through effective property management and asset control. Develops related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental and procurements policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality at the least possible cost. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the effective operations management of Property and facilities.
• Property Management
• Keep abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
• Attend meetings / functions related to successful operation of Property i. SAPOA, CJP et
• Asset Management
• Control/schedule/implement regular preventative maintenance program in line with budget constraints
• Motivation of refurbishments, major repairs as appropriate
• Attend site meetings with contractors in respect of maintenance/expansion of projects
• Monitor progress
• Inspection / enforcement of tenant responsibilities during and on termination of lease terms
• Liaison with appropriate Government, Provincial and/or local authorities
• Responsible for Compliance of OSH Act
• Client Reporting
• Provide accurate information to client according to agreed format timeously
• Analysis of monthly income /expenses
• Monitoring of turnover rentals
• Analysis of operating costs on a quarterly basis in terms of the approved forecasts
• Monitoring of all municipal recoveries (and general recoveries) on a monthly basis
• Planning And Budgeting
• Preparation and completion of budgets by January each year
• Complete of forecasts timeously
• Review rental quarterly and ensure best possible rate achieved and maintained
• Assist in formulation of business plans for the unit
• 5 Year budget – preparation and control
• Quarterly review and monitoring results
• Quarterly Expenditure / Analysis
• Set and motivate capex /TI philosophy per building in consultation with client
• Approve TI standard specification as recommended by the Project Manager
• Approve capex within authority limits
• Ensure we conform to capex philosophy and procedures
• Estimate new operating costs
• Ensure recovery of operational costs in accordance with Lease terms
• Building Management
• Devise a five year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director
• Investigate/initiate proposals for refurbishments
• Maintain a handson control of projects in hand
• Review the building status/grade annually and maintain the standards within those grade
• Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriat Ensures that OSHA requirements are effectively implemented.
• Debtors Management
• Monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and approve legal action.
• Credit Control
• Responsible for Management:
• Arrears
• Legal action
• Writeoffs
• Parking Management
• Monthly / ad hoc interaction meetings all parkades
• In conjunction with the responsible person for parking, maintain accurate control of “in house” operated parkades
• Tenant Manager
• Deal with correspondence / interaction with tenants as required.
• Ensure that leases are timeously renewed and all vacant space is let and in a presentable stat
• New Tenants
• Determination and recommendation of letting mandates (i. rental levels, installation cost etc)
• Lease negotiation and maintenance of tenant relationships.
• Control of new leases and recordal of same
• Control / oversee new installations (through technical manager where appropriate) including:
• Premises design
• Negation/liaison/control with/of professionals and contractors
• Sign off acceptance of complete premise
• Existing Tenants
• Renewal of Lease Agreement both direct and through Building Management where applicable
• Tenant liaison and public relations
• Control/arrangement of centre promotions through merchants association/s or promotion committee/s
• Regular assessment of tenants turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties

Expense Control

• Check and authorise payment of accounts
• Authorise cleaning, consumables, electrical and general maintenance orders
• Control wage and salary allocation
• Control municipal payments and recoveries there against
• Ensuring cost effectiveness and performance of contractors
• Assumes responsibility for the effective maintenance and reporting of financial records.
• Oversees preparation of monthly, annual, and other management reports.
• Assesses and reports on monthly performance against budgets.
• Prepares and motivates consolidated monthly reports for submission to client
• Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
• Works to develop and maintain productive business relations with vendors, suppliers, contractors, et
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate
• Promotes goodwill and a positive image of the Company.
• Effectively supervises Property personnel, ensuring optimal performance
• Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
• Assigns and coordinates personnel. Directs daily operations.
• Identifies, develops, and implements training programs as appropriate
• Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performanc Formulates and implements employee corrective actions as needed.
• Ensures that staffing levels are appropriate Interviews, hires, and assigns personnel as necessary.
• Assumes responsibility for related duties as required or assigned.
• Ensures that work area is clean, secure, and well maintained.
• Completes special projects as assigned.
• Reports on Operational expenses, foot traffic, security incidents et

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments. Assistance is provided as needed.
• Senior Management is appropriately informed of area activities and of any significant problems.
• Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
• Building/s are well maintained and secure and meet the needs of the Company.
• Property operations are efficiently and cost effectively administered.
• Current and future Property needs are well planned and budgets are established and maintained.
• Effective business relations exist with vendors, contractors, and trade professionals.

EDUCATION/CERTIFICATION:

• Matric
• Additional related maintenance and Property management training preferred.

REQUIRED KNOWLEDGE:

• Excellent understanding of Property management procedures.
• Knowledge of budgeting, service contracts, and leasing agreements.

EXPERIENCE REQUIRED:

• Five or more years of related experience, with at least two or more years of supervisory experienc

SKILLS/ABILITIES:

• Excellent leadership abilities.
• Able to organize, coordinate, and direct team activities.
• Strong problem solving skills.
• Good communications skills.

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Job Description

POSITION PURPOSE

• Responsible for developing, recommending, and implementing the Centre’s marketing program. Formulates and supervises product marketing, advertising, and promotional programs. Performs marketing research as needed. Develops and delivers sales and marketing training programs to Tenants and operational staff. Oversees customer relations and ensures that the Company’s professional reputation is projected and maintained. Ensures
• Organise creative campaigns and promotional events that can make a difference in the Centre’s success according to trends and customer requirements. The ideal candidate will be passionate for the ‘art’ of marketing and will have an abundance of ideas for building efficient strategies. This person must bring forth a strong arsenal of techniques
• and methods to promote our products, services and public image.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

PERFORMANCE MEASUREMENTS

• Marketing functions are well coordinated and support organizational objectives.
• Marketing research is valid, reliable, and a useful tool for management.
• Marketing programs are appropriate, effective, and reviewed regularly.
• Professional and effective public relations are maintained.
• Centre Management appropriately informed of area activities and of any significant problems. Required reports are accurate and timely. Suggestions for improved performance are provided.
• Marketing expenses are in line with the budgets
• Centre Management is appropriately informed of area activities and of any significant problems.
• Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
• Centre operations are efficiently and cost effectively administered.
• Current and future Centre needs are well planned and budgets are established and maintained.
• Effective business relations exist with vendors, contractors, and trade professionals.
• Adheres to ISO procedures and systems implemented.

EDUCATION/CERTIFICATION:

• Matric
• Associate’s degree in business administration with emphasis in marketing or equivalent experience.

REQUIRED KNOWLEDGE:

• Knowledge of Company products and services.
• Understanding of sales and promotion techniques. Familiarity with local marketing vendors.
• Excellent understanding of Centre management procedures. Knowledge of budgeting, service contracts

EXPERIENCE REQUIRED:

• Minimum of 7 years of experience in marketing, public relations, advertising, supervisory experience.

SKILLS/ABILITIES:

• Strong interpersonal and public relations skills.
• Excellent organisational, analytical abilities and time-management abilities.. Solid writing skills.
• Able to operate computer applications. Proficient in MS Office, marketing software and Adobe
• Able to use graphic arts tools and supplies. Excellent leadership abilities.
• Able to organize, coordinate, and direct team activities
• Strong problem solving skills. Good communications skills.
• Good understanding of market research techniques
• Data analysis and statistics methods
• Thorough knowledge of strategic planning principles
• Marketing best practices
• Familiarity with social and web analytics (e.g. Web Trends)
• Excellent communication and people skills
• Creativity and commercial awareness

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Job Description
POSITION PURPOSE

• Responsible for planning, organising, and directing the activities of the Centre.  Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.  Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.  Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.  Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems.  Trains, directs, and appraises assigned personnel.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
• Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
• Executes established operational goals and ensures that corporate wide plans are complemented and supported.
• Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
• Assumes responsibility for the effective operations management of the Centre and facilities.
• Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
• Liaises with tenants with regards to operational problems.
• Responds to emergency call outs.
• Day to day running and control of:
• Tenant complaints
• Security
• Air Conditioning
• Cleaning, Electrical, Plumbing etc.
• Authorises of invoices for payments.
• Issues tender documents.
• Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate
• Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
• Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
• Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
• Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
• Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
• Identifies security threats and develop action plans for the prevention of incidents
• Establishes and maintains security systems for the Centre and tenants
• Monitors shops and businesses and react on emergency calls
• Establishes and maintain security information network
• Liaises with SAPS and local authorities
• Plans the manning of the center and manage guards on duty
• Determines the needs for security systems and equipment
• Communicates with tenants regarding security systems
• Develops and implements security devices
• Creates security awareness amongst staff, tenants and shoppers
• Compiles budgets and control expenditure
• Establishes emergency plans
• Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
• Develops and implements safety directives
• Completes financial forecasting duties, and generates and updates schedules for building expenditures.
• Creates safety awareness and trains staff in Health and Safety.
• Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate.  Ensures that OSHA requirements are effectively implemented.
• Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
• Oversees the procurement of furnishings and equipment in accordance with budget planning.
• Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
• Ensures that all maintenance agreements and leases are current.
• Ensures that billing discrepancies are promptly tracked and resolved.
• Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company.
• Effectively supervises Centre personnel, ensuring optimal performance.
• Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.  Discusses areas needing improvement.    
• Assigns and coordinates personnel. Directs daily operations.
• Identifies, develops, and implements training programs as appropriate.
• Conducts performance appraisals
• Provides measurable feedback to assigned personnel and suggestions for improved performance
• Formulates and implements employee corrective actions as needed
• Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
• Assumes responsibility for related duties as required or assigned
• Ensures that work area is clean, secure, and well maintained
• Completes special projects as assigned
• Reports on Operational expenses, foot traffic, security incidents etc.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments - Assistance is provided as needed
• Procurement policy is fully complied with
• Senior Management is appropriately informed of area activities and of any significant problems
• Operations personnel are well trained, effective, and efficient- Appropriate supervision and assistance are provided
• Company facilities are well maintained and secure and meet the needs of the Company
• Centre or Property operations are efficiently and cost effectively administered
• Current and future Centre or Property needs are well planned and budgets are established and maintained
• Effective business relations exist with vendors, contractors, and trade professionals

QUALIFICATIONS

• Education/Certification: Matric
• Additional related maintenance and Centre management training preferred

REQUIRED KNOWLEDGE

• Excellent understanding of Centre or Property management procedures
• Knowledge of budgeting, service contracts, and leasing agreements

EXPERIENCE REQUIRED

• Five or more years of related experience, with at least two or more years of supervisory experience

SKILLS/ABILITIES

• Excellent leadership abilities
• Able to organise, coordinate, and direct team activities
• Strong problem solving skills
• Good communications skills
• Able to use all related maintenance equipment and computer applicatio
• .

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Job Description
POSITION PURPOSE

• Responsible for the management of the Property. Ensure investment growth and maximum income of Property through effective property management and asset control. Ensures that such Portfolio Management operations are in accordance with established policies, procedures, and legal requirements. Ensures that services are delivered professionally and efficiently and that customers’ problems are resolved promptly.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the effective and efficient completion of Portfolio Management functions.
• Property management: Stays abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies. Attends meetings / functions related to successful operation of property i.e. SAPOA, CJP etc.
• Asset management: Controls/schedules/implements regular preventative maintenance program in line with budget constraints. Motivates refurbishments, major repairs as appropriate. Attends site meetings with contractors in respect of maintenance/expansion of projects. Monitors progress. Inspects / enforces tenant responsibilities during and on termination of lease terms. Liaises with appropriate government, provincial and/or local authorities Responsible for compliance of OSH act
• Client reporting: Provides accurate information to client according to agreed format timeously. Analysis of monthly income /expenses. Monitors turnover rentals. Analyses operating costs on a quarterly basis in terms of the approved forecasts. Monitors all municipal recoveries (and general recoveries) on a monthly basis
• Plans and budgets: Prepares and completes budgets by January each year
• Completes forecasts timeously. Reviews rental quarterly and ensure best possible rate achieved and maintained.
• Assists in:
•  Formulation of business plans for the unit.
•  5 year budget – preparation and control.
•  Quarterly reviews and monitoring results
•  Quarterly expenditure / analysis
•  Sets and motivates Capex /Ti philosophy per building in consultation with client
•  Approves Ti standard specification as recommended by the project manager
•  Approves Capex within authority limits
•  Ensures we conform to Capex philosophy and procedures
•  Estimates new operating costs
•  Ensures recovery of operational costs in accordance with lease terms
•  Required to attend to monthly forecasting on managed properties where required
•  Analyse and assess tenant turnovers
• Building management: Devises a five year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the assistant general manager / director. Investigate/initiate proposals for refurbishments. Maintains a hands-on control of projects in hand. Reviews the building status/grade annually and maintain the standards within those grades.
• Debtors management: Monthly interaction meetings with debtors, debtors’ manager and leasing to ensure appropriate action taken and approve legal action.
• Credit control: Responsible for management of:
•  Arrears
•  Legal action
•  Write-offs
•  Manage Legal Matters
•  Parking management: Monthly / ad hoc interaction meetings all parkades. In conjunction with the responsible person for parking, maintain accurate control of “in house” operated parkades
• Assists, supports, and serves personnel as needed.
• Assumes responsibility for ensuring that professional business relations exist with clients, vendors, and trade professionals.
• Ensures that requests and questions are promptly and courteously resolved.
• Ensures that customers are properly informed of Company Portfolio Management policies and procedures.
• Ensures that the Company's professional reputation is maintained both internally and externally.
• Represents the Company in contacts with business and trade professionals.
• Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Company personnel and with management.
• Assists and supports personnel as needed.
• Keeps management informed of area activities and of any significant concerns.
• Attends and participates in meetings as required.
• Completes reports and records.
• Assumes responsibility for related duties as required or assigned.
• Ensures that work area is clean, secure, and well maintained.
• Stays informed regarding developments and changes in the Portfolio Management field.
• Assists with publicity, education, and promotion of the Company. Cross sells services.

Completes special projects as assigned.
PERFORMANCE MEASUREMENTS

• Portfolio Management services are efficiently and effectively provided in accordance with established Company policies and standards and with applicable laws and regulations.
• Problems are closely tracked and effectively resolved.
• Good business relationships exist with customers and their Portfolio Management needs are properly assessed and met. Effective financial counseling is provided as needed.
• Professional business relations exist with customers and external trade contacts. Questions and problems are promptly and courteously resolved.
• Effective working relations and coordination exist with Department and Company personnel. Support is provided as required.
• Management is appropriately informed of area activities and of any significant concerns.

EDUCATION/CERTIFICATION:

• Matric and associated degree in business or related field with a strong retail/shopping centre background specifically in rural and township areas and a minimum of 5 years’ experience in a similar role.
• Requires to hold a valid Fidelity Fund Certificate

REQUIRED KNOWLEDGE :

• Thorough knowledge of Company Portfolio Management products and applicable policies and standards.
• Understanding of government regulations and legal requirements involving Portfolio Management and related functions.
• Familiarity with Portfolio Management programs.

EXPERIENCE REQUIRED:

• At least five years of progressive experience in Property Management related positions.
• Administrative and supervisory experience.
• Real estate experience very helpful.

SKILLS/ABILITIES:

• Strong leadership and supervisory skills.
• Financial background essential
• Good project management abilities.
• Well organised.
• Solid communication abilities.
• Able to meet deadlines.
• Demonstrable understanding of property management
• Able to communicate effectively at all levels
• Professional, confident and mature
• High energy level
• Self-Starter
• Able to control stress and work well under pressure
• Able to prioritise workflow
• Able to relate well at all levels
• Able to act on own initiative or with minimum input
• Able to control, motivate and direct staff
• Able to develop and work to budgets
• Excellent proven negotiation skills
• Computer literacy – Windows, Microsoft Word, Outlook and Excel
• Able to use PC and basic business equipment.
• ns

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Job Description

POSITION PURPOSE

• Responsible for the assisting in the management of the Property. Assist in ensuring maximum income of Property through effective property management. Responsible for collecting monies owing in respect of properties managed by the company. Responsible for performing collection activities associated with various accounts.  Reviews accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies.  Utilises various techniques, as circumstances indicate, to promptly collect on accounts. Ensures that the Company's professional image is maintained.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the effective and professional performance of collections functions
• Receives, reconciles and control production of monthly rent rolls and reports from the computer system and verifies the status of the accounts
• Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements.  Continues to collect until the account becomes a write-off, bankruptcy, or attorney account.  Makes early contact with clients to collect and keep them informed of account status
• Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calms irate clients and answers questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions
• Utilises further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates - Suggests consolidations and financial counselling
• Posts approved extensions and notifies clients of new due date by mail
• Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant
• Assumes responsibility for the efficient administration of collections activities
• Keeps accurate and up-to-date activity reports on late and potentially late accounts
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer
• Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly - Provides clients the opportunity to fully explain their account status
• Ensures both monthly and ad-hoc rental and fee statements are sent out timeously.
• Controls and monitors tenant payments in terms of rentals, deposits, lease fees, stamp duties etc.
• Liaises with tenants as appropriate
• Handles rental queries efficiently and diplomatically
• Queries tenants’ short payments
• Ensures the daily receipting and processing of tenant payments
• Liaises with book keeping and accounting staff re bank account deposits, queries and misallocations
• Generally, ensures that
• Rent (and other charges) are paid by the 1st of each month
• Letters of demand after the 3rd to defaulting tenants
• Summons’s are issued after the 21st day to defaulting tenants
• Controls and administers legal processes for the recovery of lease charges due and/or eviction of tenants
• Motivation and processing of write-offs

Assumes responsibility for timely and accurate preparation and submission of management reports

• Preparation of detailed debtors reports and graphs illustrating weekly and monthly collections:

Weekly/monthly arrears against billings (debtor’s day calculations)

Monthly graph of weekly collections against previous month/year

• Preparation and submission of attorneys’ reports on all legal matters
• Daily Receipting on tenant accounts
• Journal entries and corrections to tenant accounts to ensure updated tenant statements are presented to tenants
• Reconciliation of bank statements (where appropriate) and tenants’ accounts

Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts

• Maintains the Company's professional reputation throughout collections operations and in all contacts with clients
• Maintains confidentiality
• Develops contacts with credit bureaus and other financial institutions - Uses shared information to effectively minimize Company losses

Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel

• Assists area personnel as needed
• Keeps management informed of activities, progress toward established objectives, and of any significant problems
• Attends and participates in meetings as required

Assumes responsibility for related duties as required or assigned

• Stays informed of changes in collections policies, procedures, and related legal requirements
• Ensures that work area is clean, secure, and well maintained

PERFORMANCE MEASUREMENTS

• Problem accounts are closely monitored and reviewed
• Appropriate collections actions are instituted which are in accordance with established Company policies and are legally compliant
• Outstanding accounts are promptly collected - A delinquency ratio which meets management standards is maintained
• Professional business relations exist with clients - Clients are properly assisted with their financial problems and their questions are courteously answered.
• Required reports and records are accurate and timely
• Good working relations exist with area personnel and with management - Management is appropriately informed of area activities
• Compilation and capture of electricity and water readings

QUALIFICATIONS

• Education/Certification: Matric with Bookkeeping
• 3 Years related experience
• Essential own transport
• Prior experience in property related field would be recommended but not a requirement

REQUIRED KNOWLEDGE

• Knowledge of collection procedures and related laws and regulations
• Understanding of Company policies
• Familiar with default and enforcement clauses

SKILLS/ABILITIES

• Excellent administration abilities
• Able to organise, co-ordinate, and direct team activities
• Good communications and grammar skills
• Able to use all related equipment and computer applications

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Job Description

POSITION PURPOSE

• To ensure the quality and integrity of wastepaper received by conducting inspections, removing contaminants, performing laboratory and moisture tests, and maintaining accurate records. The role also involves operating forklifts, offloading trucks, loading conveyors, and supporting safe, efficient, and compliant plant operations across day and shift schedules.

KEY RESPONSIBILITIES

Inspection & Quality Control

• Conduct visual inspections of wastepaper bales delivered.
• Record supplier details, truck registration, and capture photographic evidence.
• Select and inspect sample bales from each truck.
• Perform laboratory tests and communicate results to stakeholders.
• Conduct moisture tests and report findings.

Contaminant Management 

• Remove contaminants (plastic, metals, wires, boxes, brown fiber, clothing, shoes, etc.) from bales and conveyor lines.
• Weigh contaminants separately and record supplier, grade, weight, and type.
• Report contamination results and discard contaminants in designated bins.
• Halt loading and escalate if contamination exceeds 8%.

Forklift Operation & Material Handling

• Safely operate forklifts to move wastepaper within the warehouse.
• Transport bales to conveyors, storage zones, or designated areas.
• Assist in offloading trucks and loading conveyors for processing.
• Complete forklift pre-use checklists and report defects immediately.

Truck & Conveyor Operations

• Support weighbridge operations during night shifts or weekends.
• Ensure smooth flow of wastepaper onto conveyors during plant operations.

Operational Support

• Participate in daily, monthly, quarterly, and audit counts of wastepaper and wet lap.
• Assist team members during shutdowns and general duties.

Housekeeping & Standards

• Maintain warehouse, conveyors, forklifts, and work areas in a clean, visitor-presentable condition.
• Uphold 5S standards consistently.

HEALTH, SAFETY & ENVIRONMENTAL RESPONSIBILITIES

• Comply with all safety protocols and wear required PPE.
• Report near misses, incidents, and unsafe conditions promptly.
• Ensure proper disposal of contaminants in line with environmental regulations.
• Participate in safety drills and toolbox talks.

PERFORMANCE MEASURES

• Compliance with safety standards and incident reporting.
• Accuracy and timeliness of contaminant recording and reporting.
• Quality of laboratory and moisture test results.
• Forklift safety compliance and checklist completion.
• Effective truck offloading and conveyor loading operations.
• Housekeeping and adherence to 5S standards.

KEY CLIENT INTERFACE

• Logistics Inbound Material Coordinator
• Wastepaper Receiver
• Weighbridge Operator
• RFP Production Manager
• RFP Team Leader
• Quality Team Leader
• De-Inker

SKILLS & COMPETENCIES
Generic:

• Problem-solving and analytical skills
• Verbal and written communication
• Basic computer literacy
• Attention to detail
• Ability to follow process and safety protocols
• Functional:
• Knowledge of pulp and paper quality standards
• Basic technical knowledge and process control
• Forklift driving experience with valid licence
• Understanding of contaminants and their impact on production
•  Ability to safely offload trucks and load conveyors

Behavioral:

• Teamwork and collaboration
• Adaptability to changing priorities
• Initiative a nd accountability

QUALIFICATIONS & EXPERIENCE

• N3 / Grade 12 
• Logistics and Supply Chain qualification (advantageous)
• Minimum 1 year experience in a large equipment manufacturing environment
• Forklift licence with at least 1 year of forklift driving experience

PHYSICAL REQUIREMENTS

• Ability to lift up to 25 kg
• Prolonged standing, bending, and working in noisy or dusty environments
• Comfortable working in indoor/outdoor conditions with temperature variations

WORK SCHEDULE & HOURS

• Rotating day and night shifts, including weekends and public holidays
• Overtime and standby may be required based on operational needs

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Job Description

POSITION PURPOSE

• Responsible for the effective management of the telephone switchboard and maintenance of a computerized database of telephone information. Performs switchboard operation service including receiving telephone calls, transferring the caller to the correct individual or department and taking messages. Receive all telephone calls in a friendly and professional manner.  Answer calls timeously with no dropped calls. Deals with requests for information, takes accurate messages and passes them on correctly and efficiently, via email or according to the client preferred process. Responsible for the professional and efficient managing of visitors and consumers at reception. Receive all visitors to the organization in a friendly and professional manner at reception, ascertaining the purpose of their visit, directing them correctly and ensuring that the host receives them timeously. Perform a variety of clerical and administrative duties that support the business, including handling of courier and post. Management of the Boardroom, Reception and all functions related to this area.

ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for professional and efficient customer service

• Promptly accurately professionally and courteously receives 100% of all telephone calls and visitors to the organization
• Promptly accurately professionally and courteously assesses 100% of received calls/inquiries and directs and/or records and relays messages

Assumes responsibility for the professional and efficient management of reception tasks

• Proficient at using all features of the telephone system and voice mail
• Proficient at assisting visitors, clients, staff and consumers at the reception desk
• Ensures that the reception station is manned 100% of the time by two staff members
• Signs for deliveries when necessary and notifies recipients
• Manages and coordinates all boardroom bookings
• Calls and confirms boardroom bookings and adjusts the booking schedule as necessary
• Adheres to all booking confirmations and ensure that the room is properly prepared for the meeting
• All boardroom bookings must be followed up by reception via e-mail confirming the booking and all other requirements requested by the person that requested the booking
• Bring to the attention of the Broll Manager, AIG Occupational Health and Safety Officer as well as Jeannine Gates, any defaults, trends and problematic situations in order that it can be addressed. Act pro-actively
• Manages and monitors all boardroom functions and in conjunction with Cleaning and Canteen
• Manages and maintains all reception desk registers and provides weekly and monthly statistics
• Supports the facilities function with general administrative tasks, binding, post, courier, typing, etc.

Assumes responsibility for the professional and efficient management of switchboard

• Promptly, accurately, professional and courteously receives 100% of all telephone calls within 3 rings
• Assists the caller in determining the correct person or department with whom they wish to contact and assists with toll calls where speed and accuracy are essential
• Proficient in operating the switchboard and using all features of the telephone system and voice mail
• Proficient in answering questions regarding personnel and departments
• Answers incoming calls, greeting callers, providing information, transferring calls as necessary
• Route emergency calls appropriately
• Place telephone calls or arrange conference calls as instructed
• Ensures that the switchboard is manned 100% of the time.
• Ensure that the switchboard and reception areas are neat and tidy at all times
• Handling complaints and refers them to the correct department Taking messages and relays and routes written and oral messages ensuring the correct person receives the message

Assumes responsibility for reporting

• Prints monthly reports from switchboard system at the end of the last workday of the month and submits report to designated individual.
• Maintains a thorough working knowledge of and adheres to organization/project policies, regulations and procedures.
• Prints monthly report from postage/courier system at the end of the last workday of the month and submits report to designated individual.
• Maintains a thorough working knowledge of and adheres to organization/project policies, regulations and procedures.

Assumes responsibility for operational tasks, including courier and post

• Performs clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
• Contacts security staff members when necessary.
• Answer simple questions about clients' businesses, using reference files.
• Performs routine office tasks necessary for the operation and presentation of a professional office
• As needed, assists with clerical tasks including typing, filing, proofreading, and maintenance of service logs and data entry.
• Ensures hand delivered postage system is operational and keeps supervisor informed of relevant needs.
• Receives all mail and claims receipts, logs these on the register and ensures they are signed for when collected
• Prepares and processes 100% of outgoing mail to include: accurate weighing; coding; sorting; affixing postage; properly addressing; and preparing certified/overnight/return receipt mail.
• Maintains knowledge of current postal regulations and services frequently used by the organization.
• Receives all couriered items and informs drivers of items for distribution internally
• Arrange collection of items that need to be couriered, completes the waybill and informs courier company of collection
• Draws up monthly stats regarding couriered items and forward information to the relevant department
• Ensures Reception, Boardrooms and visitors waiting area is in a neat and tidy condition at all times. Report any incidents or non-compliance in this regard.
• Informs supervisor in advance as to supply needs and if any equipment in these areas are not functioning properly.
• Assists in other duties as needed and directed.

Assumes responsibility for related duties as required or assigned.

• Ensures that all client requirements and processes are adhered to at all times
• Ensures that work area is clean, secure, and well maintained
• No food to be consumed at workstations.
• Executes special tasks as assigned.

PERFORMANCE MEASUREMENTS

• Answering and screening of incoming calls in a professional manner, upholding the client’s image when dealing with clients, visitors, staff and consumers on the telephone and in person at the reception area.
• Courier services and mail is managed timeously and professionally with no errors made
• Ad hoc duties are completed as and when required within the given time frame
• Ensures workstation is manned and operational in compliance with client required hours of operation
• Complies with site specific client processes and procedures

Education/Certification:              

• Matric (Senior Certificate)             
• Certificate In Switchboard and Reception Management

Required Knowledge:             

• Reception and Switchboard Management
• General Administration
• MS Office                                                   

Experience Required:                                           

• 1 - 2 years relevant experience in reception and switchboard management
• 1 – 2 years admin assistant or secretarial experience
• Boardroom management