Job Openings at Clear Leaf

Job Description

• Create an inspiring team environment with an open communication culture

• Achieve sales targets 

• Set clear team goals

• Delegate day-to-day operations

• Monitor team performance and report on metrics

• Motivate team members 

• Discover training needs and provide coaching 

• Listen to team members' feedback and resolve any issues or conflicts 

• Recognise high performance and reward accomplishments

• Encourgae creativity and risk-taking

• Suggest and organize team building activities 

Qualifications

• Grade 12 

• RE5 Certificate

• Proven track record

• Minimum 3 years in a sales supervisory position

• Must be computer literate 

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Job Description

• Manage large amounts of inbound and outbound calls in a timely manner

• Follow communication "scripts" when handling different topics 

• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives 

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by doing the extra mile

• Keep records of all conversations in the call centre database in a comprehensive way

• Frequently attend training to improve knowledge and performance levels

• Meet personal / team quantitive and qualitative targets  

Qualifications

• Minimum Grade 12;

• Regulatory Exams (RE5) 

• Minimum 1-2 years’ work experience in a call centre sales environment (preferably financial services call centre);

• Excellent interpersonal skills;

• Outgoing, professional and presentable;

• Motivated, independent and energetic