Job Openings at Clickatell

Purpose:

The purpose of this role is to provide technical support and product advice to all Clickatell’s customers in a 24 x 7 x 365 environment. To provide superior customer service in all areas, which includes the company’s customer service needs and in all support channels. Attend to and log all telephonic, email, add chat queries on the CRM system. Enforce Clickatell’s rules, policies and terms of use insofar as client transactions and behavior is concerned. Assist customers with queries relating to payments, support and the like. General client relations and administrative tasks.

The role of our Champion:

• Resolve customer technical/sales queries or escalate to appropriate departments or team member to ensure resolution
• Achieve agreed set goals and company wide objectives
• Meet productivity and performance targets as determined by individual contract
• Quality targets met as per email, telephonic and chat monitoring quality assessment processes, and standards
• Accurately categorise cases for Business Intelligence reporting
• Compile Daily Handover reports
• Participate in product testing

Requirements
The capabilities of our Champion:

• Live up to our values: Be the Champion! Be Curious, Be Collaborative, Be Courageous, Be Creative.
• Excellent communication: Strong written and oral communication skills which can be adapted to a range of audiences
• Availability to work in a 24 x 7 x 365 environment
• Computer literate (MS Office, MS Windows, Internet and email)
• Foresight, analysis and logic, systematic and orderly planning skills
• Customer service orientated
• Must work well in a team
• Results orientated
• Pro-active
• Good written and verbal communication skills
• High tolerance level/patience
• Analytical integrity
• Logical thinker (strong troubleshooting skills)
• Work / perform well under pressure

Our Champion's journey thus far:

• Matric
• IT Diploma / Completed or studying towards an Information Systems or Computer Science degree would be an advantage
• Knowledge of the technical aspect of operating systems and Internet
• Minimum 1 year customer service experience
• Industry expeirence in either technology, financial services, payments or telecommunications will be advantageous
• Troubleshooting experience
• Basic selling experience
• Strong typing skills

Benefits
Why you will love being here:

• Competitive salary paid monthly
• Medical aid contributions
• Quarterly performance incentives
• Pension fund contribution
• Group life cover
• Undercover parking
• Half day off on your birthday
• 5 “personal” days leave a year, over and above your normal annual leave.

go to method of application »

Purpose:

The purpose of this role is to provide technical support and product advice to all Clickatell’s customers in a 24 x 7 x 365 environment. To provide superior customer service in all areas, which includes the company’s customer service needs and in all support channels. Attend to and log all telephonic, email, add chat queries on the CRM system. Enforce Clickatell’s rules, policies and terms of use insofar as client transactions and behavior is concerned. Assist customers with queries relating to payments, support and the like. General client relations and administrative tasks.

The role of our Champion:

• Resolve customer technical/sales queries or escalate to appropriate departments or team member to ensure resolution
• Achieve agreed set goals and company wide objectives
• Meet productivity and performance targets as determined by individual contract
• Quality targets met as per email, telephonic and chat monitoring quality assessment processes, and standards
• Accurately categorise cases for Business Intelligence reporting
• Compile Daily Handover reports
• Participate in product testing

Requirements
The capabilities of our Champion:

• Live up to our values: Be the Champion! Be Curious, Be Collaborative, Be Courageous, Be Creative.
• Excellent communication: Strong written and oral communication skills which can be adapted to a range of audiences
• Availability to work in a 24 x 7 x 365 environment
• Computer literate (MS Office, MS Windows, Internet and email)
• Foresight, analysis and logic, systematic and orderly planning skills
• Customer service orientated
• Must work well in a team
• Results orientated
• Pro-active
• Good written and verbal communication skills
• High tolerance level/patience
• Analytical integrity
• Logical thinker (strong troubleshooting skills)
• Work / perform well under pressure

Our Champion's journey thus far:

• Matric
• IT Diploma / Completed or studying towards an Information Systems or Computer Science degree would be an advantage
• Knowledge of the technical aspect of operating systems and Internet
• Minimum 1 year customer service experience
• Industry expeirence in either technology, financial services, payments or telecommunications will be advantageous
• Troubleshooting experience
• Basic selling experience
• Strong typing skills

Benefits
Why you will love being here:

• Competitive salary paid monthly
• Medical aid contributions
• Quarterly performance incentives
• Pension fund contribution
• Group life cover
• Undercover parking
• Half day off on your birthday
• 5 “personal” days leave a year, over and above your normal annual leave.

go to method of application »

Purpose:

You will manage all the revenue generating activity within your portfolio to focus on a stronger strategy for the Inside Sales customer. Driving new Sales Solution opportunities within your existing customer portfolio, maintaining the revenue with potential to hand more customers to Enterprise sales and driving new business opportunities.

The role of our Champion:

• Generate revenue by taking the Sales Qualified leads, understanding and interpreting the Customers requirements, providing information to close the deal.
• Engage and Educate the customer when they enter the Sales prospect funnel.
• Perform effective online demos to Sales prospects.
• Close your individual sales quota monthly and quarterly.
• Maintain your current Inside Sales portfolio revenue value.
• Leverage on upsell opportunities with identified products and solutions to your existing Inside Sales portfolio
• Conduct quarterly Account reviews of your top 20 customers that generate + 50% of your portfolio revenue and identify new opportunities.
• Swiftly identify any Enterprise type of customers which is with your existing Inside Sales portfolio, highlight and discuss with Inside Sales Director to present as a potential Enterprise account movement in quarterly Sales leadership forum.
• Ensuring at all times that your Salesforce queue is updated and accurate.
• Diligently provide Salesforce weekly/month and quarterly report to ensure accurate forecasting.
• Communicate important feedback from customers that will have any impact or highlight to Inside Sales management
• Stay abreast of Competitor product offerings.
• Stay up to date with new Clickatell products and features.

Requirements
The capabilities of our Champion:

• High level of communication and interpersonal skills
• Business Analytical Acumen
• Excellent grasp of numbers and the ability to write and present in a professional style.
• High attention to detail
• Excellent organizational and multitasking skills
• A team player with high level of dedication
• Ability to work under strict deadlines.

Our Champion's journey thus far:

• Minimum 2 years proven work experience as a Sales Account Manager or similar role
• Hands on experience with CRM software and MS Office (MS Excel in particular)
• Salesforce system experience is advantageous
• Understanding of Sales performance metrics
• Advanced Excel and PowerBi software experience is beneficial
• Qualification in Sales or relevant field is a plus.

Benefits
Why you will love being here:

• Competitive salary paid monthly.
• Medical aid contributions
• Quarterly performance incentives
• Pension fund contribution
• Group life cover
• Communication allowances
• Half day off on your birthday
• 5 “personal” days leave a year, over and above your normal annual leave.