Job Openings at Discovery Limited

About the Discovery Internship Programme
An internship is a programme which provides on the job training for unemployed graduates who need to gain work experience. The Discovery Internship Programme was launched in 2006 and we have successfully developed and changed the lives of over 500 graduates, with an average permanent placement of 71% post an internship. You will be awarded an opportunity to join the smartest team in the industry and be prepared to enter any fast paced work environment after your 12 months with Discovery.

Key Purpose of the role:
The primary purpose of this role is to provide day to day HR Administration function to the VitalityLife Business Unit, as well as assisting with gathering and compiling relevant data sets for the HR team to understand important trends from various projects.

Areas of responsibility may include but not limited to:

The successful applicant will be responsible for but not limited to the following job functions:

• Update and maintain relevant spreadsheets. This includes the HR tracking, registers, ad-hoc project trackers.

• Set up orientation interviews and exit interviews with new joiners and leavers respectively. As well as type exits and scan orientations and save on relevant drive

• Upload recruitment documentation to SharePoint for auditing purposes

• Coordinate all recruitment related administration (reference checks, forensics, scanning and submission of documents) for successful placements in line with recruitment objectives.

• Set up interviews, liaise with candidates in terms of timing, meet with candidates are reception and take him / her to the venue.

• Conducts reference checks and telephonic interviews.

• Assisting with ad hoc projects as and when required

• Responsible for leave capping data and communication

• Analysis and calculation of HR survey data from the business

• Liaising with relevant staff to source relevant information

• Driving of various ad hoc projects

• Logging of relevant calls on the CA system

• Exit and Orientation Interview trending and presentation

• Analysis of performance data and drive completion

Personal Attributes and Skills

• Strong Relationships Skills.

• Strong Collaboration Skills

• Strong focus on Service Excellence.

• Takes initiative.

• Process and Task driven.

• Attention to detail.

• Uses discretion when dealing with confidential correspondence/information.

• Manages time effectively.

• Works in a systematic, methodical and orderly way within strict SLAs.

• Works productively in a pressurized environment.

Qualification Requirement:

• Matric / Grade 12 is essential.

• Relevant analytics qualification

• Diploma in HR or relevant HR courses (Advantageous)

Technical Skills and Knowledge

• Advanced proficiency in MS suite (MS Excel and PowerPoint Essential)

• Experience in doing v-look up, formulas on excel, PowerPoint presentations

• Understanding of Long term insurance (Advantageous)

Specific Requirements:

• No previous internship and or graduate programme in any industry or government institution

• No work experience (Essential)

• Between the ages of 18 – 30 (Essential)

• You must be a South African Citizen by Birth

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About TS Telephony

The team provides IP Telephony services and Unified Communication to Discovery Companies. The team is responsible for successfully connecting customers and Discovery service teams. Our drive and ambition is to continually improve customer experience by delivering quality service throughout the different touch-points in the environment.

We achieve our objectives by building efficient Telephony and Unified Communication systems which allow consumers to connect and collaborate seamlessly through channels such as voice, video conferencing, IM, and mobility (agile/remote worker).

Key Purpose

To provide tier 1 support across the IP Telephony service stack and ensure that all requests, incidents and workflow processes are adhered to in order to meet SLA milestones. Research and keep abreast with Telephony industry trends, introduce and implement new technologies.

Support associate specialists and specialist with work load overhead from projects and documentation. Perform system monitoring and health checks to maintain a satisfactory uptime level across the stack.

Areas of responsibility may include but not limited to

• System health checks and apply first time resolution fixes to faults.

• Handle first line operations and escalations.

• CA calls and meet 90% overall monthly SLA

• System maintenance, including but not limited to general clean-ups to meet capacity thresholds.

• System administrative support

• Asset management

• Assist with project work

• Accreditation – complete at least 1 Support Certification annually

Personal Attributes And Skills

• Values Driven

• Optimistic

• Learns on the Fly

• Resilient

• Instils Trust

• People Savvy

• Drives Results

• Problem Solver

Education And Experience

• Matric

• 3 year degree/diploma in Telecommunications or IT,

• Certification in at least one of the following (A+, CCNA, Avaya, CUCM, Skype For Business, SBCs, NICE), will be advantageous.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.