Job Openings at FlySafair

Description

We are currently recruiting Graduate Interns for the following disciplines:

• Talent Acquisition Graduate
• Supply Chain Graduate 
• Digital Solutions Engineer 
• Marketing
• Logistics
• Compliance
• Legal

Responsibilities:

• Maintain detailed logs of tasks;
• Assist in daily operational activities and provide administrative support;
• Assist in ongoing projects and tasks;
• Conduct research upon request;
• Ensure compliance to company policies and procedures;
• Foster collaboration and support across teams;
• Adhoc duties and responsibilities as and when required.

Requirements

• Must have Grade 12 or equivalent;
• Must have relevant Diploma or Degree;
• Proficient in using Microsoft Office Suite, including Word, Excel, and PowerPoint;
• Strong organisational skills and attention to detail;
• Strong Analytical mind-set;
• Successful candidates will enter into a 12 months employment contract.

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Description

• Resolve all training-related queries as the first point of contact and refer any queries that cannot be resolved to the relevant person/department;
• Monitor training stock and stationary levels, and report to the relevant team member when orders are required;
• Assist with the ordering and coordination of training manuals/printing material and stationery;
• Assist with the compilation of trainee folders/ packs and printing of training documentation;
• Update training records for all trainees in line with regulatory requirements;
• File training records for ease of reference;
• Maintain the filing system and ensure that it is user-friendly;
• Process and prepare correspondence, or other documents as and when requested;
• Collect, sort, distribute, or prepare mail, messages, and deliveries;
• Compile and distribute minutes and reports when required;
• Book venues and meeting rooms upon request;
• Submit expense and travel claims on behalf of team members.

Requirements

• Grade 12 or Equivalent (Essential);
• 1-2 years administration experience (Essential);
• Experience in the aviation industry (Desirable);
• Sound knowledge of MS Excel, MS word and MS Outlook (Essential);
• Knowledge and understanding of Aviation training legislation (Advantageous);
• Administrative skills (Essential);
• Attention to detail (Essential);
• Organisational skills;
• Ability to multi-task and prioritise in a highly deadline-driven environment;
• Strong communication skills (verbal and written). 

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Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Requirements

• Grade 12 or equivalent (Essential);
• Airport and ticket sales experience (Essential);
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

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Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Requirements

• Grade 12 or equivalent (Essential);
• Airport and ticket sales experience (Essential);
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

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Description

• Respond to and resolve service desk tickets in line with SLA targets;
• Troubleshoot application errors, performance issues, and user problems;
• Escalate unresolved or complex incidents to the Senior Analyst or Supervisor;
• Perform routine system checks, monitoring, and preventative maintenance;
• Conduct initial analysis of incidents to identify root causes;
• Document issue resolutions and maintain accurate records in the ticketing system; 
• Provide clear and professional communication to end-users regarding system incidents, updates, and resolutions; 
• Offer guidance to users on correct system usage and basic troubleshooting steps;
• Escalate recurring user concerns and highlight training needs to the Supervisor; 
• Provide onsite support for project upgrades and rollouts;
• Support testing activities on upgrades and projects where applicable; 
• Work closely with Senior Analysts, Supervisors, and vendors to resolve escalations;
• Support handover activities from project teams into operations, including testing and documentation;
• Participate in team stand-ups and contribute to continuous improvement initiatives; 
• Basic understanding of service desk practices and SLA management. 

Requirements

• Grade 12 or Equivalent (Essential);
• Diploma or Certificate in IT, Computer Science, or related field (Advantageous); 
• 1 years’ experience in IT or System Support environment (Essential);
• Experience on Support Desk (Essential);
• Willing to work overtime where required;
• Standby duties are required. 

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Description

• Provide day-to-day office and administrative support to the Flight Operations team and Chief Pilot.
• Manage incoming calls, emails, and correspondence, ensuring efficient communication flow.
• Arrange and schedule meetings and appointments, including logistics and room bookings.
• Prepare and circulate meeting agendas and in advance.
• Take accurate and detailed meeting minutes, ensuring timely distribution and follow-up on action items.
• Maintain filing systems and ensure documentation is organised and accessible for auditing and compliance purposes.
• Act as point of contact for Flight Deck crew queries, escalating matters where required.
• Liaise with the Rostering and Training Department regarding roster requirements and changes as required.
• Coordinate with HR regarding reports and crew related matters, including onboarding of new Flight Deck crew.
• Administer updates for new crew starts and maintain crew-related documentation.
• Support crew with iPad-related matters, including troubleshooting, updates, and device distribution.
• Assist in the preparation, compilation, and formatting of both regular and ad hoc reports which include Seniority listing, leave reporting etc.
• Ensure Flight Operations documents are prepared, updated, and distributed to the relevant stakeholders.
• Keep operational records, manuals, and reports updated in line with company and regulatory requirements.
• Follow up on deadlines, ensuring system updates and reporting obligations are completed on time.
• Liaise with the Chief Training Captain, Fleet Captain, EBT Manager, Cadet Manager, and Office Pilots to provide timely administrative and operational support.

Requirements

• Grade 12 or Equivalent (Essential);
• Relevant tertiary qualification Advantageous);
• 1-3 years' experience in office administration (Essential)
• Administration experience (Essential);
• Aviation/Operations experience (Advantageous);
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint and Outlook);
• Strong administrative skill;
• Organised, systematic and excellent attention to detail;
• Excellent interpersonal skills and confident to deal with internal and external customers;
• Good communication skills;
• Task orientated and ability to multi-task;
• Ability to learn quickly and effectively.

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Description

• Prepare and validate Operational Flight Plans (Navigation Logs) using the approved Flight Planning Systems;
• Capture and maintain accurate records of all aircraft movements within the Flight Planning System;
• Assess route feasibility to ensure compliance with regulatory authority requirements, international civil aviation standards, and company policies;
• Monitor and report on post-flight statistical data, identifying deviations, inefficiencies, or safety concerns;
• Configure flight planning software, including the setup and maintenance of applications required for Flight Crew iPads;
• Liaise with regulatory authorities, foreign civil aviation bodies, and airport service providers to ensure adherence to statutory and operational requirements;
• Communicate and coordinate with navigation data suppliers to ensure accuracy, timeliness, and completeness of data; 
• Report non-compliance promptly and implement corrective actions to restore compliance with SACAA and ICAO standards;
• Ensure all activities align with statutory regulations, organisational standards, policies, and procedures;
• Monitor and coordinate Navigation Training courses for Flight Operations staff, ensuring alignment with regulatory and company requirements; 
• Facilitate knowledge transfer and provide ongoing support to flight crew and operations staff in the use of navigation and flight planning tools;
• Analyse stakeholder needs (internal and external) and identify opportunities for process and system improvement;
• Build, support, and maintain professional, diverse, and collaborative relationships across departments and with external service providers;
• Implement remedial actions where stakeholder needs or service levels are not being met;
• Manage fair utilisation principles and coordination of shared navigation services between airlines, ensuring transparency and equitable access;
• Contribute to the safety management system by identifying risks, reporting hazards, and ensuring corrective and preventative actions are applied;
• Analyse operational performance data to identify trends, cost drivers, and improvement opportunities in flight planning and navigation processes;
• Support innovation and system optimisation projects, ensuring new technologies and processes are implemented effectively;
• Conduct fuel planning and tankering evaluations by considering fuel pricing, uplift limitations, payload implications, route characteristics, and operational constraints;
• Evaluate and update tankering strategies to balance operational efficiency, cost optimisation, and environmental considerations;
• Liaise with internal stakeholders and external fuel providers to ensure reliable, cost-effective, and operationally compliant fuel supply;
• Monitor and analyse fuel uplift, burn rates, and consumption trends to identify opportunities for operational efficiency and cost savings; 
• Participate in fuel optimisation and fuel-saving initiatives aligned with organisational efficiency and sustainability objectives;
• Produce fuel performance analyses and reports to support operational decision-making and continuous improvement;
• Ensure fuel planning practices comply with applicable regulatory requirements, company policies, and operational procedures;
• Compile and distribute regular operational reports on flight planning accuracy, route feasibility, delays, and post-flight statistical data to management and regulatory stakeholders where applicable;
• Generate compliance and performance dashboards to track adherence to SACAA requirements and company standards;
• Provide management with analytical insights and recommendations based on trends, anomalies, and operational performance indicators;
• Support audit readiness by maintaining accurate and complete reporting records, ensuring data is accessible for internal and external audits. 

Requirements

• Grade 12 or Equivalent (Essential);
• Flight Operations Officer course (Essential);
• Train the Trainer (Essential);
• Relevant Degree/Diploma (Advantageous);
• 5 years' relevant experience (Essential); 
• Experience in aviation fuel management function (Essential); 
• Experience with Jeppesen software (Advantageous);
• Experience of an Operations Control System (OCS) (Advantageous);
• Pervious aviation industry experience (Beneficial);
• Willing to work overtime.