Job Openings at Liberty Group South Africa

Purpose

As a Senior Specialist: IT Systems Support your primary responsibility is to Empower, support and provide Power BI Premium capabilities to the business which supports the data and reporting strategy whilst enforcing rules and adhering to KPIs and SLAs.

Manage, Maintain, Support the Power BI Premium Capacity and Workspaces along with ensuring secure data controls as well as proper capacity planning and monitoring.

Responsibilities

• Actively performs administrative, monitoring, and diagnostic functions in the Power BI Service platform ensuring a health environment and smooth operation.
• Monitors Power BI Service and Power BI Gateway performance using audit log data, and analyses usage data and trends to derive appropriate courses of action to ensure the system is performing optimally.
• Power BI Premium/embedded Capacity Utilization Monitoring.
• Power BI data model security design and performance tuning.

Additional Responsibilities

• Monitors, the users in the Power BI environment to ensure they are following recommended best practices and policies; and provides feedback to the business community when deviations occur.
• Create Workspaces & Publish APPS.Install/Upgrade/Maintain PBI Gateway Servers.
• Create /update Gateway connections.
• Audit and perform Capacity maintenance & ensure compliance with platform.

Experience

• 2 - 5 years of experience in a similar role.
• In providing System support for Power BI.
• Experience configuring data gateways for access to multiple data sources across the enterprise.
• Experience delivering services and solutions using Click View, Cognos, Power Platform suite with Azure Integrations.
• Must be able to provide technical expertise on data storage structures, data mining, and data cleansing.

Minimum Qualifications

• Degree in Information Technology or National Diploma

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Purpose

To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Process

• Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously.
• Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Customer

• Liaise and interact with customers via approved communication channels in a positive and helpful manner.
• Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
• Conduct outbound call centre calls in a professional manner, ensuring an excellent and accurate client service enhancing org reputation.
• Conducts financial needs analysis and generates sales of Liberty products by matching client needs to relevant Liberty product.
• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Achieves monthly sales targets and production requirements by ensuring that customer leads and prospective customers translate into professional needs based sales revenue.
• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Technical Competencies

• Legal Compliance (Sales) (Basic)
• Customer Understanding (Basic)
• Handling Difficult Calls (Intermediate)
• Telephone and face to face sales (Intermediate)
• Sales life cycle management (Basic)
• Developing sales (Basic)

Behavioural Competencies

• Persuading and Influencing (Basic)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Communicating with Impact (Basic)
• Relationship Management and Networking (Basic)
• Customer Orientation (Basic)

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Purpose

As a Snr Specialist: Solution Architect Applications (Enterprise Architect), you will be responsible for ensuring that the overall enterprise architecture strategy is consistent with the overall enterprise vision and mission.

Responsibilities

• Research, identify and recommend suitable technologies and vendors to support the implementation of the business IT projects.
• Determine resource allocation priorities and deployment necessary to support the effective integration of processes.
• Advise on the alignment and application of area specific practices and integrated processes across functional areas to ensure value chain integrity.
• Define the as is and target IT Architecture, develop solutions and plan and coordinate work to achieve and maintain the identified architecture.

Additional Responsibilities

• Provide guidance and support to ensure the effective governance of IT processes and projects in alignment with the identified IT Architecture.
• Keep abreast of changes and new legislation and developments within industries that may affect area of specialisation.
• Accountable for contributing to strategy enablement and implementation and delivery optimisation across an internal value chain, through best practice development and implementation.
• Draw on own technical and/or professional knowledge and experience to proactively develop alternatives and
• Plan to deliver work outputs related to a service or operational area, Manages interdependent functional activities, and directs best-practice priorities, standards and procedures to ensure efficiency within area of specialisation

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences
• TOGAF Certfication is mandatory

Experience

• Minimum 5 years'  of experience in enterprise architecture.
• Experience in Cloud Platforms.
• Improving the current IT infrastructure.
• Tracking the progress of projects.
• Documenting procedures, architecture principles, and patterns.
• Evaluating and implementing new technologies.
• Collaborating with other teams to improve business processes.

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Process

• Plan, organise and complete own tasks in a manner that meets performance objectives.
• Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
• Proactively identify problems, apply known solutions in line with procedural guidelines and escalate unresolved problems.
• Demonstrate a complete understanding of pricing and proposal models to enhance customer growth, retention, satisfaction.
• Report on transactional activities within set guidelines to provide timely information for decision making in area of accountability.
• Deliver on agreed performance objectives according to set procedures and service level agreement.
• Plan and organise own tasks to make sure that performance objectives are met.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.

Customer

• Deliver on service level agreements made with internal and external stakeholders that meet or exceed expectations.
• Increase the effectiveness and efficiency of operational services by communicating with and actioning stakeholder concerns.
• Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
• Build and maintain contact with advisers and other stakeholders to promote organisational products and services.
• Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

Learning and Growth

Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Communication skills (Fundamental) (Intermediate)

• Query resolution (Intermediate)
• Customer Liaison (Intermediate)
• Research and Information Gathering (Basic)
• Reporting and Interpretation (Basic)
• Functional Policies and Procedures (Intermediate)
• Product and/or Service Knowledge (Intermediate)
• Customer Advice (Technical) (Basic)
• Business Administration Skills (Basic)
• Customer Relationship Management (Intermediate)

Behavioural Competencies

• Persuading and Influencing (Basic)
• Professional/Technical learning (Basic)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Communicating with Impact (Basic)
• Relationship Management and Networking (Basic)
• Customer Orientation (Basic)
• Organisation and Attention to Detail (Intermediate)
• Customer service orientation (Intermediate)

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Process

• Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
• Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Customer

• Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
• Deliver on service level agreements made with internal and external stakeholders that meet or exceed client expectations.
• Increase the effectiveness and efficiency of operational services by communicating with and actioning stakeholder concerns.
• Build and maintain contact with customers to promote organisational products and services.
• Provides correct factual information telephonically to retain the customer.
• Propose payment options available to customers to prevent the policy from going out of force.
• Provide the best financial options to existing Liberty customers with the aim of conserving business
• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

Liberty Values

• Results Orientation (Basic)

Technical Competencies

• Customer Understanding (Basic)
• Query resolution (Basic)
• Customer Liaison (Basic)
• Financial Systems Administration (Basic)
• Financial Acumen (Basic)
• Written Communication (Basic)
• Business Administration Skills (Basic)
• Customer Relationship Management (Basic)

Behavioural Competencies

• Persuading and Influencing (Basic)
• Organisation and Attention to Detail (Basic)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Resilience (Basic)
• Customer service orientation (Basic)
• Communicating with Impact (Basic)
• Customer Orientation (Basic)