Job Openings at Meltwater

What We’re Looking For:

• Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.
• Meltwater offers more than employment—it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey.
• Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential.

What You'll Do:

• Manage, renew, and grow a portfolio of accounts after their handover from the Client Acquisition team.
• Drive sustainable long-term revenue growth, leveraging support from our Customer Success, Renewals, and Business Development teams.
• Take ownership of the sales cycle within your accounts including upselling, cross-selling, and contract negotiations.
• Develop strategic account plans tailored to individual customer goals, with a clear focus on retention and expansion.
• Conduct targeted outreach initiatives and capitalize on the momentum generated by our proactive Marketing and Business Development teams.
• Meet or exceed quarterly sales quotas by identifying and prioritizing high-potential opportunities within your book of business.
• Deliver compelling product demonstrations and persuasive sales presentations that communicate clear, tailored value.
• Collaborate closely with the Customer Success team to drive product adoption, satisfaction, and usage.
• Partner with Renewals Representatives to ensure strong account retention and navigate pricing discussions effectively.
• Monitor usage patterns to anticipate renewal risks and expansion opportunities.
• Implement structured sales processes to counter competitive threats and increase customer lifetime value.

What You’ll Bring:

• A Bachelor's degree or higher is preferred.
• A minimum of 4 years’ experience in account management, with at least 2–3 years in business-to-business sales ideally in the software or SaaS space.
• A proven track record of exceeding sales targets and driving customer growth.
• Strong negotiation and communication skills, with the ability to clearly articulate complex value propositions and contract terms.
• A strategic mindset with the ability to develop and execute effective account growth plans.
• Demonstrated ownership of accounts, with a proactive approach to lead generation and revenue expansion.
• Excellent organizational skills and the ability to manage multiple accounts, renewal cycles, and sales activities simultaneously.
• Strong collaboration skills to partner effectively with Customer Success, Marketing, and Sales teams.
• Excellent verbal and written communication skills in English.
• Willingness to work in a hybrid setup: 3 days in the office per week.
• Legal right to work in the country of hire.

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What We’re Looking For:

• As a Meltwater Client Onboarding & Implementation Manager to support the EMEA market, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customised team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognises and celebrates your contributions, empowering you to make a meaningful impact. 

What you will do:

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritise project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

What you will bring:

• A Bachelor's degree or higher and a minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management
• Excellent written and verbal communication skills in English and Arabic; French is considered an advantage.
• A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
• Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
• Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
• A customer-centric mindset, recognising the significance of maintaining robust customer relationships.
• Strong problem-solving skills and exceptional organisational abilities, encompassing prioritisation, scheduling, and time management.
• Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
• A deep understanding of and passion for media, news, and current affairs.
• Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

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What We’re Looking For: 

• Ready to explore the world of Product Support Engineering at Meltwater? We’re on the lookout for individuals like yourself to join our team and elevate our customer experience. When you come aboard, you will be responsible for providing technical assistance and supporting clients in utilising our products and services effectively. Your strong technical skills and problem-solving abilities are crucial in delivering exceptional services to our clients.
• Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Product Support Engineers and accomplished leaders who stand ready to support you at every turn.
• Join our dynamic community, where we celebrate your distinct contributions and empower you to realise your full potential. 

What You’ll Do:

• Collaborate with an international team to provide support for our Global Portfolio of Customers spanning various industries.
• Manage, prioritise, and troubleshoot a pipeline of tickets, application requests, and project activities efficiently.
• Promptly respond to system-generated alerts/escalations concerning any service platform failures.
• Collaborate across teams to troubleshoot issues, identify root causes, and implement effective solutions.
• Proactively interact with both internal and external customers to ensure the highest level of client satisfaction is attained.
• Ensure clear, concise, and effective communication with customers, vendors, and internal stakeholders at Meltwater.
• Enforce support case management guidelines, meet SLAs, and diligently maintain case updates within the Support System of Record (Jira).
• Administer a variety of technical projects focused on maintaining Meltwater applications and enhancing Product Support workflows, tools, and efficiencies.
• Drive and implement new initiatives to enhance support in the client lifecycle, including designing solutions, engaging stakeholders, documenting standards for best practices, providing feedback, and designing newsfeeds for client engagement.

What You’ll Bring:

• Bachelor’s degree or higher, preferably in Computing or Engineering.
• 1-3 years of relevant work experience.
• Demonstrated ability to collaborate and approach problem-solving with a focus on enhancing customer experience and fostering interdepartmental collaboration.
• Skilful in prioritising requests to optimise efficiency and promote team synergy.
• Familiarity with web technologies such as HTML, CSS, JavaScript, and HTTP, as well as familiarity with jQuery, Regular Expression, etc is advantageous.
• Familiarity with MongoDB/NoSQL or MySQL/MSSQL databases is advantageous
• Strong troubleshooting, problem-solving, investigation, and diagnostic skills.
• Experience with ticketing systems like JIRA, Intercom, or similar live chat platforms is advantageous.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

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What We’re Looking For:

• We're on the hunt for a dynamic individual like you to join our team. As a Salesforce Analyst, you'll take the reins in managing and optimizing our Salesforce platform, driving support for our sales and marketing teams in achieving their goals. This role collaborates with stakeholders to grasp business requirements, configuring Salesforce to meet those needs, and providing ongoing support to users. 
• Joining Meltwater means stepping into a realm of boundless personal and professional growth opportunities. We're dedicated to cultivating a culture where every team member feels empowered to be their authentic selves while pushing their skills and capabilities to new heights. Picture yourself surrounded by a supportive network of colleagues who actively foster talent, providing robust support systems, and mentorship, and placing a strong emphasis on collaboration. 

What You’ll Do:

• Customize and configure Salesforce to meet business needs and adhere to best practices, encompassing tasks such as creating custom objects, fields, flows, validation rules, and reports/dashboards.
• Administer user roles, profiles, permissions, and data access to uphold security standards and ensure data integrity.
• Provide ongoing support to Salesforce users, swiftly resolving issues, troubleshooting errors, and addressing user inquiries in a timely manner.
• Translate user stories representing complex business problems into solutions built on the Salesforce platform.
• Execute routine data management tasks, including imports, exports, and cleanup, to uphold data accuracy and consistency.
• Develop and maintain comprehensive documentation, training materials, and best practices to facilitate user adoption and optimize Salesforce utilization.
• Remain abreast of Salesforce updates, releases, and best practices, proactively identifying opportunities to leverage new features and functionalities to drive business value.

 What You’ll Bring:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
• Salesforce Administrator certification (ADM 201) is required; additional certifications such as Advanced Administrator (ADM 211) or Sales Cloud Consultant are preferred.
• 2+ years of experience as a Salesforce Administrator, including hands-on configuration and customization experience.
• Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into technical solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Proven ability to work independently and prioritize tasks in a fast-paced environment.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

go to method of application »

What We’re Looking For:

• As a Meltwater Implementation Specialist to support the EMEA market, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. 
• *Please note: This is an 8-month fixed term contract for maternity cover*

What you will do:

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

What you will bring:

• A Bachelor's degree or higher and a minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management
• Excellent written and verbal communication skills in English
• A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
• Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
• Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
• A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
• Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
• Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
• A deep understanding of and passion for media, news, and current affairs.
• Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.