Job Openings at Milpark Education

Job description

The Position

The temporary position of Accounts Receivable Clerk sits within the Accounts Department and is responsible for the general administration in the Accounts Department.

Responsibilities include:

• Office administration
• Attend to Walk-in students, providing excellent customer service in all their finance queries & requests i.e. account/debtors enquiries, customer statements and invoices.
• Dealing with Telephonic Accounts/Debtors queries
• Responding to the accounts email inbox within 48 hours
• Assisting with the AOD administration process i.e. checking all compiled documents and compare to the check list. Requesting the correct and relevant info when needed. Providing feedback on application outcome.
• Process receipting daily i.e.
• Reconcile receipts to bank statements
• Update Receipting Spreadsheet
• Process receipts in Accpac
• Process credit card transactions from I-Veri
• General Office Administration i.e. filing, credit balance reports
• Ensure Monthly Statements & Invoices reaches debtors
• Refunds to be checked and processed weekly when needed.
• Process accounts adjustments when requested.
• Ad Hoc admin duties as and when required
• Assist with outstanding debtors collections

Education & Experience Requirements

• Grade 12 qualification (essential)
• Higher tertiary qualification (preferred)
• Must have a good command of the following software: Word, Excel and PowerPoint
• Experience with Accpac accounting software (preferred)

Desired Behavioural Competencies

• Ability to work under extreme deadline pressure
• Flexible/ highly adaptable to new situations
• Good telephone manner
• Reliable and high level of accuracy
• Strong interpersonal skills

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Job description

The Position

The position of DLO (Distance Learning Online) Student Support Administrator is a student support function in (Cape Town) and is responsible for assisting with the support and retention of DLO students. Where necessary queries will need to be cascaded to relevant staff or meetings set up subject matter experts.

Responsibilities

• Retention of DLO students
• Ensure “Walk to Class” functions are managed for DLO students on all modules within the Commerce faculty
• Ensure students are familiar with the rules and policies pertaining to DLO
• Assist with the monitoring of the academic performance of DLO students within the 6/8 week cycle
• Manage the At Risk activities for all DLO students
• Liaise with sales team in respect of DLO campaigns and to assist the students with the DLO registration process
• Manage AC process for DLO students
• Good relationships with students and colleagues
• To uphold good relationships with our DLO students and colleagues
• To treat all correspondence received from students with urgency
• To ensure that management is keep informed of any issues arising / complaints received from students.

General

• Demonstrate an awareness of the Milpark organisational policies and procedures
• Ensure that you are fully aware of the functionality of the various systems and tools as required in the student support team
• Ensure that you fully understand the details of the Milpark portfolio of Educational Products & Programmes
• Ensure that all deadlines / critical dates pertaining to Support are adhered to according to academic planners, rosters etc.

Education & Experience Requirements

• Minimum of a Grade 12 Qualification
• Tertiary qualification an advantage
• Knowledge of Moodle software an advantage
• At least 3 years’ experience in a Customer Service environment
• Ability to use technology (Excel, Outlook, Web, databases)
• High Level verbal and written communication skills
• Alignment to the behaviours as defined by Milpark’s Values (see above)
• Able to work under pressure
• Committed Team player
• Passionate about education
• Persuasive & Assertive
• Professional & Reliable
• Quality orientated
• High Level Customer service focused
• High Level people skills
• Strong Business Ethics and Ethos
• Ability to listen and talk in a good manner
• Ability to plan
• High Level of attention to accuracy and quality
• High Level telephone etiquette and customer service skills
• High Level People skills

Desired Behavioural Competencies

• Alignment to the behaviours as defined by Milpark’s Values (see above)
• Able to work under pressure
• Committed Team player
• Passionate about education
• Persuasive & Assertive
• Professional & Reliable
• Quality orientated
• High Level Customer service focused
• High Level people skills
• Strong Business Ethics and Ethos
• Ability to listen and talk in a good manner
• Ability to plan
• High Level of attention to accuracy and quality