Job Openings at Nedbank

Job Purpose

To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

• Authenticate clients and transactions.

• Prevent fraud, risks and losses.

• Mitigate risks and meet legislative requirements.

• Provide client service and meet identified client needs.

• Issue VISA application letters based on client requests.

• Comply with risk standards and take corrective action.

• Minimise losses and ensure corrective action is taken as per procedure and policy.

• Balance and secure branch stock holding.

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.

• Stay abreast of developments in field of expertise, ensuring personal and professional growth.

• Seek opportunities to improve business processes and systems.

• Act as brand ambassador.

• Add value to Nedbank by supporting the implementation of new processes, policies and systems.

• Deliver on identified client needs and requirements.

• Build and maintain client relationships.

• Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.

• Create synergetic internal relationships.

• Identify quality sales leads and enable cross-selling (without advising).

• Meet client information needs and facilitate the processing of sales.

• Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.

• Reach individual and branch usage (touch points) targets.

• Remain current and stay abreast of Nedbank risk and compliance requirements.

• Understand and embrace the Nedbank vision and values, leading by example.

• Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.

Minimum Experience Level

Preferable 6 - 12 months client service experience in a financial industry or bank teller experience.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Business Relevant Certificate or Diploma or Institute of Banking.

Type of Exposure

• Answering client questions

• Interacting with external customers

• Changing behaviour to meet the demands of changes at work

• Managing client expectations

• Interacting with diverse people

• Performing teller transactions

• Adjusting to a new work process

• Performing Foreign Exchange teller transactions

• Reconciliation cash and stock balances on hand

• Working with clients to solve client problems

Technical / Professional Knowledge

• Customer service principles

• Relevant product knowledge

• Branch processes and procedures

• Branch service offerings

• Corporate Governance & Compliance

• Cluster specific operations

Behavioural Competencies

• Building Customer Loyalty

• Applied Learning

• Collaborating

• Communication

• Managing Work

• Stress Tolerance

• Quality Orientation

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Job Purpose

To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).

• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

• Identify and confirm own financial targets by aligning with business unit targets.

• Achieve or exceed targets by developing and implementing account plans for clients and targetting new business.

• Develop an account plan for each client using knowledge of the client's needs and by engaging with relevant stakeholders to identify tailor-made solutions to meet the client's needs.

• Manage costs by monitoring expenses and keeping within budget parameters.

• Achieve economic profit by reviewing pricing annually and making required adjustments.

• Provide relevant recommendations by maintaining sound knowledge of bank's products and solutions; staying abreast of the market and business environment; by using research conducted by bank economic unit and by reading economic and financial material.

• Meet client and bank needs by confirming that recommended solution is in line with bank guidelines for economic profit; bank business needs and regulations and by managing client expectations.

• Support the implementation process by communicating with the client and internal stakeholders; monitoring progress; gathering feedback and taking corrective action.

• Achieve agreed objectives within cost and time parameters by identifying potential and actual problems and working with relevant stakeholders to find solutions.

• Manage all risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures; identifying risks and non-compliances and taking corrective action.

• Recommend improvements for efficiency and competitve advantage by providing client and market feedback to relevant stakeholders.

• Provide a single interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.

• Establish and maintain relationships with relevant stakeholders (internal and external providers) by engaging with them formally and informally e.g. in meetings; problem solving sessions and training sessions.

• Proactively recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment; and by consulting with relevant stakeholders.

• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.

• Identify training courses and career progression for self through input and feedback from management.

• Ensure all personal development plan activities are completed within specified timeframe.

• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Minimum Experience Level

8 years experience in a sales or relationship management role in a banking environment.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Degree or diploma at NQF Level 6 in commerce, business, finance or law.

Type of Exposure

• Conducting root cause analysis

• Analysing situations or data that requires an evaluation of multiple factors

• Building and maintaining effective cross-functional relationships with internal and external stakeholders

• Analysing and interpreting qualitative and quantitative data

• Brainstorming ways of improving a product or situation

• Challenging the status quo with a view to improving the environment or people's understanding

• Conducting gap analysis

• Coordinating and securing buy-in from internal stakeholders.

• Comparing two or more sets of information

• Providing professional advice/opinion

Technical / Professional Knowledge

• Banking procedures

• Communication Strategies

• Data analysis

• Governance, Risk and Controls

• Nedbank policies and procedures

• Nedbank vision and strategy

• Principles of project management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Cluster Specific Operational Knowledge

Behavioural Competencies

• Becoming a Business Advisor

• High-Impact Communication

• Managing Work

• Sales Disposition

• Sales Negotiation

• Qualifying Sales

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Job Purpose

To develop high level end to end design and Macro design in the context of the high level solution architecture to realise the business requirements. To perform consulting servicesto find suitable solutions tovarious business requirements

Job Responsibilities

• Make and validate recommendations based on cost and userabilty (feasibility).

• Deliver work products according to the agreed time lines and within agreed budget.

• Deliver proof of concepts to customers and obtain the necessary  sign-off.

• Communicate new features to stakeholders through forums.

• Engage business stakeholders  as per stakeholder lists as well as senior programmers, architecture delivering hardware, software and firmware support across domains (including production environments).

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).

• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).

• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

• Participate in research that will enable recommendations related to system software.

• Advise and make recommendation on what king of software and availability will be required (medium to high projects).

 

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Bcom Information Technology

Essential Certifications

• Advanced Certification in relevant technologies where available

Preferred Certifications

Type of Exposure

• Achieved Management and Process Results

• Achieved transformation and innovation results

• Designed Workforce Planning Solutions

• Executed Workforce Planning Deliverables

• Managed Transformation & Innovation

Minimum Experience Level

7 to 10 years Information Technology experience, of which 3-4 years in Systems Analysis and design experience

Technical / Professional Knowledge

• Principles of project management

• Relevant design tools

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Research methodology

• Role relevant related technologies

• System Development Life cycle(SDLC)

• Systems Analysis and design

• Technical System Interfaces

• Testing principles and processes

Behavioural Competencies

• Collaborating.

• Compelling Communication

• Decision Making

• Driving for Results

• Influencing

• Innovation

• Technical/Professional Knowledge and Skills

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Job Purpose

To envision, lead and develop fit for purpose, integrated end- to end technical solutions across multiple technologies for the organisation, through inspirational technical leadership and visionary long-term thinking.  Provide leadership across multiple initiatives guiding engineering lead practitioners  to achieve product / programme alignment.

Job Responsibilities

• Analyse problems and formulate solution based on organisations boundaries, architectures and constraints: Needs to be achievable and operational, must push boundaries when required and continuously push for improvements.

• Take proposed solutions through relevant governance forums and obtain acceptance for solutions from relevant specialists (domain or technology).

• Collaborate and communicate and obtain buy-in from key stakeholders.

• Decomposition of the solution and assisting with the scheduling/sequencing work and identification of resourcing needs.

• Flesh out designs and contribute to functional and non-functional requirements.

• Assist software designers with lower level designs.

• Troubleshoot issues relating to technical delivery.

• Design with a holistic, robust and sustainable mindset.

• Apply a product management mindset (long term thinking).

• Mentor and coach software engineering practitioners.

• Keep abreast of the technical landscape on how it fits together.

• Understand constraints and risk and make the necessary trade-offs.

• Influence and negotiate with key stakeholders.

• Craft the end to end solution taking into consideration: people, technology, systems and data.

• Future proof end to end solutions as far as possible within the organisation constraints.

• Continuously build and enhance the technical assets that are touched by the solution to ensure long term sustainability.

• Grow the engineering lead practice through contributing to the engineering lead chapter.

• Drive organisational alignment across areas of accountability 

• Provide coaching, mentoring and upskilling of others within area of expertise

• Support the achievement of the  business strategy, objectives and values

• Stay abreast of developments in field of expertise 

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities

• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).

• Participate and support corporate responsibility initiatives for the achievement of business strategy

• Seek opportunities to improve business processes, models and systems though agile thinking

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• BSc (Computer Science), BCom (Information Systems). Professional Qualification Level 6 (Look at new degree naming conventions)

Preferred Certifications

• Togaf Certification, ITIL (Information Technology Infrastructure Library) or equivalent

Type of Exposure

• Management and integration of tooling related to DevOps practices in a Cloud environment

• Accuracy of realisation of design

• Analysing and interpreting quantitative and qualitative data for accurate design and implementation

• Conceptual design and managing production of websites and portals

• Multiple operating systems. Application programmes; Operating systems; IT infrastructure and system analysis

• Working with relevant software development languages

Minimum Experience Level

• Min 8  Years experience in similar roles.

Technical / Professional Knowledge

• IT Architecture

• IT Concepts

• Systems Analysis and design

Behavioural Competencies

• Technical/Professional Knowledge and Skills

• Decision Making

• Collaborating

• Innovation

• Influencing

• Managing Work

• Continuous Learning

• Coaching

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Job Purpose

To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Build relationships with internal stakeholders through communication and networking as determined by client needs. Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.

• Manage resources (time; processes and support teams) to optimize value against client expectations.

• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients. Understand clients business and needs through proactive client relationship management according to portfolio mandate.

• Research and analyse information by using problem solving techniques to propose solutions for work challenges. Improve results by tracking and analysing financial reports against agreed measures.

• Complete tasks through planning and reviewing against set targets.

• Comply with risk standards; policies and procedures through training and development as required by group compliance framework. Demonstrate an understanding of risk parameters by managing client relationships according to credit principles

Minimum Experience Level

• 2-3 years' Business Service experience in the financial sector a must

• 2-3 years’ experience in Business Acquisition essential

• 2-3 years' Relationship management experience would be an advantage

Requirements

• Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers) is preferred

• NQF Level 5 or Higher in a Financial or Business related field essential

• Matric / Grade 12  / National Senior Certificate

• Valid driver's license and own reliable transport is essential

Type of Exposure

• Conducting root cause, gap and needs analysis

• Interacting with diverse people

• Building and maintaining effective relationships with diverse internal and external stakeholders

• Influencing stakeholders to obtain buy-in for concepts and ideas

• Sharing information in different ways to increase stakeholders understanding

• Writing business proposals

• Communicating complex information

Technical / Professional Knowledge

• Banking knowledge and procedures

• Business acumen and principles

• Business writing

• Communication Strategies

• Data analysis

• Governance, Risk and Controls

• Principles of financial and project management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Decision-making process

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Job Purpose

To produce and supply regulatory reporting requirements and capital adequacy information for the bank and the group to SARB and internal stakeholders. To perform financial analysis on business data in order to influence and communicate effectively with stakeholders; to add value to the business's financial management strategy.

 

Job Responsibilities

Gather relevant information from sources and stakeholders in order to fulfill regulatory requirements; I.E. reconcile Balance Sheet and Income Statement information obtained to financial accounts; analyze and review information to ensure accuracy and integrity; identify and follow-up on issues relating to regulatory requirements.

Seek opportunities to improve business processes and systems by identifying and recommending effective approaches to operate and adding value to Nedbank.

Create new innovative value by identifying analytical opportunities within Nedbank. Identify business problems by analyzing data and reports from various sources.

Provide meaningful recommendations; explanations and highlights of concerns or anomalies by analyzing and interrogating financial information.

Ensure that financial business analysis is conducted in line with the set standards.

Enhance processes; policies and procedures by researching; reviewing current documents and submitting recommendations.

Ensure compliance by following policies and procedures and data integrity.

Manage defined risks in the finance/regulatory function and risk categories at targeted levels by adhering to internal and external guidelines/policies/procedures/business rules/compliance and governance requirements. Ensure value is maintained by identifying opportunities and potential risk and addressing them.

Support the achievement of the business strategy; objectives and values by reviewing Ned bank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.

Identify training courses and career progression for self through input and feedback from management. Ensure all personal development plan activities are completed within specified time-frame.

Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

 

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Bachelor of Commerce: Financial Management

Essential Certifications

Preferred Certifications

Type of Exposure

• Problem solving

• Developing ways to minimise risks

• Drafting reports

• Managing conflict situations

• Influencing stakeholders to obtain buy-in for concepts and ideas

• Comparing two or more sets of information

• Writing business proposals

• Conducting needs analysis

• Communicating standards to others

• Answering customer questions

• Preparing and delivering presentations

• Conducting gap analysis between scope and proposals

• Interacting with various levels of management

• Using different approaches in new work situations business proposals

• Identifying trends.

Minimum Experience Level

3-6 years experience in Financial Services Environment

Technical / Professional Knowledge

• Business Acumen

• Business principles

• Communication Strategies

• Data analysis

• Governance, Risk and Controls

• Nedbank policies and procedures

• Principles of financial management

• Research methodology

• Business writing skills

• Microsoft Office Product

• Regulatory knowledge

• IT / Banking knowledge

Behavioural Competencies

• Applied Learning

• Communication

• Decision Making

• Innovation

• Work Standards

• Technical/Professional Knowledge and Skills

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Job Purpose

To develop and monitor the implementation of the Operational Risk Management Framework in Nedbank and its subsidiaries to comply to regulatory requirements and ensure alignment to international best practice.

Job Responsibilities

• Deliver on the Group Operational Risk Management (GORM) strategies and annual business plans aligned to regulatory requirements (BASEL, Banks Act) and take corrective action, where necessary.

•  Provide input into the enhancement of the Operational Risk Management Framework (ORMF), methodologies, policies, processes.

• Improve the effectiveness and relevance of internal and external loss operational risk data.

• Review outcome of operational risk practices of stakeholders.

• Monitor and analyse major operational risk losses and control breakdowns.

• Identify regulatory changes and potential future operational risk impacts.

• Compile and/or provide input into internal operational risk reports and external disclosures.

• Engage with stakeholders to obtain an understanding of their operational risk practices to contract, manage and meet expectations.

• Develop and maintain partnerships with stakeholders to facilitate accomplishments of operational risk objectives.

• Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on operational risk management practices.

• Facilitate collaboration between stakeholders.

• Collaborate and maintain relationships internally.

• Build and maintain relationships with relevant regulators and other assurance providers.

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.

• Stay abreast of developments in field of expertise, ensuring personal and professional growth.

• Understand and embrace the Nedbank vision and values, leading by example.

• Identify opportunities to influence the improvement or enhancement of business processes and methodologies adding value to Nedbank.

• Provide input into, and advice on the alignment between regulatory capital and Nedbank Clusters' risk profile and risk appetite by recommending corrective action or mitigating strategies to enable Clusters to reduce regulatory capital.

• Provide input, related to Operational Risk deliverables, into the GORM budget in line with finance requirements and business plans.

• Contract deliverables, services and pricing with Nedbank Clusters and agree transfer pricing allocation to Clusters.

• Use budget allocation effectively. Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.

• Share operational risk related knowledge, resources and practices with team to enable upskilling.

• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.

Key Responsibilities

• Managed stakeholder relationships 

• Liaise with relevant stakeholders; including Group Risk functions; on a regular basis to assist in ensuring correct reporting to governance structures such as EXCo; ERCO; Group Risk Committee and OPCOM. Attend relevant Manco meetings/Risk forums to participate in and effectively guide stakeholders in risk management activities.

• Improved processes and culture 

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g staff surveys etc.). Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g Green Strategy). Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

• Management & Process Results 

• Safeguard information against accidental or unauthorised modification; destruction or disclosure by analysing business information risk in the ambit of the innovation projects. Monitor for conformance to security policies; standards and architecture by providing guidance and facilitate the end-to-end security reviews on all innovation projects. Assist/facilitate risk management within the innovation projects; aligned with the Risk Management frameworks and guidelines. Ensure effective risk management for issues introduced through the innovation projects. Promote and maintain a culture of Risk awareness and accountability in the Division. Operationalise Risk Management methodology and tools by assisting management to compile risk profiles at strategic process levels. Mitigate identified risks; review risk profiles for completeness and quality; and make recommendations for improved alignment and effectiveness by consulting to the Division/Business Units on possible controls/action plans. Assist with operationalization of all components of Risk Management; ensuring that all relevant/related operational risks in GT areidentified and measured. Ensure adequacy of internal Risk Management processes and procedures is established/ measured. Assist in continuously reviewing and improving workflow and process efficiency. Review; analyse and follow-up on operational risk reports as required. Monitor conformance to security policies; standards and architecture.

• Managed Internal Process 

• Managed Financial and Business Results  

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Exposure/Experience

• Experience in risk assessment, management and compliance 

• Information Security

• IT Finance

Type of Exposure

• Conducting root cause analysis

• Developing ways to manage risks

• Drafting reports

• Sharing information in different ways to increase internal stakeholders understanding

• Writing business proposals

• Communicating complex written information Interacting with regulatory and industry bodies

• Identifying trends

• Preparing and delivering presentation

• Analysing business operations

• Managing multiple projects

Minimum Experience Level

• 3 - 5 years experience in Risk, Governance and Auditing and/or 8 - 10 years experience in banking and/or insurance

Technical Knowledge

• Governance, Risk and Controls 

• Information Technology concepts 

• IT Risk and security principles 

Behavioural Competencies

• Building Partnerships

• Communication

• Decision Making

• Stress Tolerance

• Technical/Professional Knowledge and Skills

• Adaptability