Job Openings at takealot.com

• Mr D, a division of the Takealot.com Group, is looking for a highly talented Retail Media Account Manager to join our team in Cape Town.
• We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! 

Think you’ve been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do 
• Learn: We work with the best of the best, and then some. 
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here’s your chance.

Your responsibilities will include:

• Build and maximize value from existing group relationships
• Attract new brands, agencies, and advertisers directly
• Design and execute group advertising campaigns for suppliers/sellers
• Customize advertising campaigns for high-value clients
• Gather design assets and schedule campaigns in marketing calendar
• Oversee billing, payment, and campaign tracking reports
• Create and communicate campaign execution portfolios
• Consistently achieve and exceed sales targets.
• Leverage insights and innovations to reach target audiences through retail media
• Utilize flexible pricing/buying models (self-service, managed, programmatic)
• Act as a strategic partner delivering solutions aligned to business objectives.
• Maintain high client retention rate and achieve strong client satisfaction scores
• Achieve high campaign success rate and deliver campaigns on-time and within budget
• Drive quarterly increases in platform registrations and achieve strong monthly active user engagement
• Complete annual professional development requirements and propose new service improvements and innovations
• Drive quarterly client review sessions focused on retail media performance optimization and strategic growth planning

Attributes Required:

• Smart and hard-working with strong integrity
• Passion for online/digital marketing and advertising (essential)
• Highly organized with meticulous attention to detail
• Strong multitasking ability and meeting tight deadlines
• Resilience under pressure in fast-paced environment
• Bias towards action, solution-oriented
• Self-starter with active thirst for knowledge

Qualifications and experience:

• Bachelor's Degree or Advanced Diploma preferred
• Minimum 3 years B2B software/advertising sales (account management) OR 5 years account management experience;
• Digital marketing, advertising, and/or sales experience mandatory; E-commerce experience advantageous

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• Mr D, a division of the Takealot.com Group, is looking for a highly talented Key Accounts Associate to join our team in Johannesburg or Cape Town.
• We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! 

Think you’ve been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do 
• Learn: We work with the best of the best, and then some.
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here’s your chance.

This position reports to the Key Accounts Manager of Mr D

Your Responsibilities will include:

• Developing and managing long term partnerships with key national restaurant brands
• Increasing revenue from existing accounts by consulting with national partners and developing partner strategies. This will range from the optimisation of menus, to marketing collaborations and partners utilisation of the Mr D Partner Advertising Program
• Provide national partners with weekly and monthly performance reports
• Coordinate selling efforts across the team to execute large scale onboarding of national
• partners
• Working cross-functionally within the business to optimise partnerships, leading all aspects internally and externally
• Monitor and analyse the performance of national partner-specific KPIs, preparing and presenting partner performance review meetings to the Mr D business
• Ensure national partners are kept accountable on all aspects of service delivery to Mr D customers by ensuring we always focus on continuous restaurant operational performance
• Support the Key Accounts Team with executing projects

Attributes required:

• Key Account or Account Management experience
• Strong knowledge of the restaurant industry
• Excellent communications skills
• Highly analytical
• A love for winning
• Enthusiasm for being a part of an entrepreneurial, start-up environment
• Ability to collaborate effectively with team members within the organisation
• High attention to detail
• Ability to multitask, work in a fast-paced environment

Qualifications:

• Proven track record of hitting goals and targets
• Competence in Excel
• Minimum 2 years account or key account management experience
• Bachelor’s Degree or relevant other tertiary qualification

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• Mr D, a division of the Takealot.com Group, is looking for a highly talented Key Accounts Manager to join our team in Cape Town.
• We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! 

Think you’ve been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do 
• Learn: We work with the best of the best, and then some. 
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here’s your chance.

This position reports to the Head of Sales & Account Managers for Mr D.

Your Responsibilities will include:

• Cultivating and managing long term partnerships with key national restaurant brands
• Increasing business revenue from existing accounts by consulting with national partners and developing partner strategies. This will range from the optimisation of menus, to marketing collaborations.
• Implement strategies to drive profitability through pricing,commercial mix and partners utilisation of the Mr D Food Partner Advertising Program
• Provide national partners with weekly and monthly performance reports
• Coordinate selling efforts across the team to execute large scale onboarding of national partners
• Working cross-functionally within the business to optimise partnerships, leading all aspects internally and externally
• Monitor and analyse the performance of national partner-specific KPIs, preparing and presenting partner performance review meetings to the Mr D Food business
• Ensure national partners are kept accountable on all aspects of service delivery to Mr D Food customers by ensuring we always focus on continuous restaurant operational performance
• Negotiate contracts and close agreements to maximize profits while ensuring clients satisfaction.
• Collaborate with the marketing team to develop new sales strategies and advertising packages

Attributes required:

• Key Account or Account Management experience
• Strong knowledge of the restaurant industry
• Excellent listening, negotiation, and presentation abilities.
• Highly analytical
• A love for winning
• Enthusiasm for being a part of an entrepreneurial, start-up environment
• Ability to collaborate effectively with team members within the organisation
• Ability to multitask, work in a fast-paced environment
• Ability to create and deliver client-focused solutions based on customer needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Proven track record of exceeding targets

 Qualifications:

• Proven track record of hitting goals and targets
• Competence in Excel
• Minimum 2 years account or key account management experience
• Bachelor's Degree or relevant other tertiary qualification

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Your responsibilities will include:

• Define a compelling long-term product vision (3–5 years) and strategy for your product area, aligned with business goals and grounded in customer needs. Focus on elevating the end-to-end digital experience through innovation, differentiation, and the smart application of emerging technologies.
• Own and maintain an actionable product roadmap that clearly prioritizes features, enhancements, and strategic initiatives. Ensure the roadmap reflects evolving business priorities, customer feedback, and technological opportunities.
• Lead the full product development lifecycle—from problem framing and opportunity sizing to solution design and execution. Collaborate with cross-functional partners to run discovery, define requirements, drive delivery, support experimentation and user testing, and ensure high-quality outcomes.
• Serve as the thought leader and champion of the digital customer experience within your domain. Represent your product vision to internal stakeholders and senior leadership, and ensure alignment across teams working toward a shared experience goal.
• Drive alignment and collaboration across disciplines including engineering, design, analytics, marketing, and other areas. Influence related product roadmaps to ensure coherence, scalability, and a seamless experience across the platform.
• Leverage data and experimentation to continuously improve the product. Analyze performance, test hypotheses, monitor key metrics, and use customer insights to identify and deliver impactful optimizations.

We’d love to meet you if you have:

• Vision & Strategic Thinking: You’re skilled at defining a clear, ambitious product vision and translating it into a cohesive strategy across multiple teams. You know how to craft compelling narratives, strategic documents, and product requirements that align stakeholders, inform decisions, and inspire action. You are equally comfortable zooming out to shape long-term direction and diving deep into the details to ensure executional excellence.
• Product Craft & Execution: You bring extensive experience envisioning, building, and scaling customer-facing products—ideally in an online marketplace or e-commerce context. You have a proven track record of delivering impact through exceptional product thinking, strong execution, and a deep understanding of what it takes to ship and scale successful digital experiences.
• Customer-Obsessed Problem Solving: You lead with curiosity and empathy, constantly seeking to understand user needs, pain points, and behaviors. You are experienced in product discovery and know how to turn insights into meaningful, innovative solutions that solve real problems—for both customers and partners—while driving measurable business outcomes.
• Commercial and Market Acumen: You use data, user insights, and competitive intelligence to assess opportunities and make informed decisions. You understand how to balance customer value and commercial impact, and you prioritize work that drives both strategic growth and operational efficiency.
• Analytical Rigor: You are data-literate and insight-driven, with the ability to interpret both quantitative and qualitative signals. You have understanding of growth loops, funnels, A/B testing, and experimentation frameworks and have familiarity with user segmentation, cohort analysis, and LTV modeling. Prior ownership of key metrics like DAU/MAU, retention curves, activation rates, or NPS
• Thoughtful Leadership: You lead with humility, curiosity, and conviction. You have experience mentoring and developing product talent, fostering a high-performing, customer-focused culture. You advocate for excellence, drive innovation, and inspire teams to do their best work.

Qualifications and Experience:

• Minimum bachelor’s degree, preferably in engineering
• 8+ years of product management experience, with at least 3–5 years focused on product leadership/ strategy (Bonus if loyalty/growth related strategy)
• Strong strategic thinking and product discovery experience — you’re not just executing, you’re setting vision and direction.
• Experience in consumer tech, e-commerce, marketplaces, or subscription-based platforms
• Preferred- Experience with loyalty, growth and retention strategy, growth models such as PLG (Product-Led Growth).

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Your mission, should you choose to accept it:

• Lead and define the Advanced Analytics strategy, ensuring alignment with the Group Data Strategy through the effective use of predictive and prescriptive analytics.
• Lead and oversee a team of cross functional analysts, providing support to various business verticals.
• Manage advanced analytics initiatives from start to finish, encompassing problem definition, data analysis, model development, testing, implementation, and ongoing oversight.
• Work with cross-functional teams to identify business needs and convert them into analytical projects and solutions.
• Establish consistent methodologies for analytics processes, tools, and frameworks to guarantee the scalability, performance, and quality of data products.
• Train and mentor team members, while fostering an environment of continuous learning and innovation.
• Manage stakeholder relationships to prioritize analytics workstreams aligned with strategic business objectives.
• Integrate advanced analytics processes with the group data platform and BI systems. 
• Ensure adherence to analytics governance standards, data privacy, and compliance policies in all delivered solutions.
• Provide input and strategic direction on adopting emerging technologies in the advanced analytics space.
• Drive cultural change toward analytics adoption and data-informed decision-making across the group.
• Own key data products to ensure that they are catalogued and maintained according to standards.

Skills we need:

• Introduce new standards and best practices for analytics and insights across the group.
• Support analysts in their professional development and career path by building their career framework.
• Develop training and upskilling programs to improve general data literacy across the group.
• Create new data product certification standards and drive the adoption.
• Demonstrates knowledge of key business functions and the technologies supporting their analytics and decision making.
• Leads discussions with senior leaders across the business to encourage and enable analytical insights.
• Sets expectations for and reviews management and key stakeholder reports and dashboards.
• This role entails securing substantial business ownership and commitment partnering with data teams guided by Data Mesh principals.
• Holds self and team members accountable for achievements, publicly recognizing successes.

Experience and Qualifications:

• Preferably a Bachelor’s Degree or advanced Diploma in Data Science, Applied Mathematics, Computer Science, Statistics, or a related field.
• Advanced degrees (Master’s/Ph.D.) are highly advantageous.
• Demonstrable expertise in statistical analysis, predictive modeling, and machine learning techniques.
• Extensive experience working with SQL and programming languages such as Python or R
• Skilled with data tools and integration frameworks, especially in cloud-based environments.
• Strong knowledge of advanced analytics platforms and frameworks.
• A strong grasp of the entire analytics pipeline, from preparing data to deploying data products into production.

Additional Preferred Experience:

• Experience in the retail or e-commerce industry.
• Familiarity with Agile development methodologies.
• Knowledge of data governance frameworks and best practices.

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Your mission, should you choose to accept it:

• Performing penetration tests of Takealot Group applications, networks and systems.
• Designing and implementing technical solutions to enhance defensive security measures.
• Providing mentorship and guidance on security practices within the organisation.
• Deploying, managing, and monitoring security tools such as SIEM, IPS/IDS, and UEBA.
• Responding to and or managing security incidents as per standards and playbooks.
• Continuously striving to enhance security auditing and monitoring capabilities.
• Creating custom applications designed to detect and alert on potential security threats.
• Collaborating with broader engineering teams to ensure the security of platforms, applications, and networks.
• Strengthening server security and integrating security measures into the platform architecture.
• Developing automation scripts to address complex security challenges efficiently.
• The role requires flexibility in support responsibilities, including on-call availability for time-sensitive technical matters. This involves [e.g., "responding to system alerts, resolving urgent client issues, or assisting with deployment challenges"]. The team ensures clear protocols and collaborative workflows to manage demands effectively.

The skills we need:

• Passionate about technology and security 
• Curious, always learning, and keeps up to date with current security affairs 
• A team player, an active listener, a mentor, and able to communicate well 
• Shows solid reasoning and decision-making
• Possesses the ability to work under pressure
• A passion for open source technologies

Qualifications & Experience:

• A formal qualification/degree in Computer Science or Engineering would be advantageous with 3+ years of experience or 4-5 years of professional experience in a security or similar role with a combination of certifications such as (OSCP, CEH, CISM, CISSP, etc.).
• Experience with contributing to bug bounty programs such as HackerOne, or professional experience in performing and reporting on penetration tests or Red Team engagements
• Solid, working understanding of Open Source Operating Systems and Applications 
• Working knowledge and experience of a programming language such as Python
• Solid, working understanding of Networking (TCP, UDP, IP, nmap, wireshark, etc.) 
• Solid, working understanding of web technologies (HTTP, HTTPS, SSL, TLS)
• Experience with IAM systems and access governance 
• Experience with WAF (Cloudflare) 
• Experience with Google Cloud or a similar cloud provider, such as AWS or Azure 
• Experience with Kubernetes, Docker, or containers in general (Is a plus) 
• Experience with defensive systems (SIEM, IDS/IPS, Canaries, Fail2Ban, etc.)
• Understanding of CI/CD pipelines
• Working knowledge of Automation workflows

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You will:

• Help design, develop and refine new features
• Locate and resolve bugs and crashes
• Brainstorm new ideas and concepts
• Work with teammates on design, code reviews, and estimation

 We expect you to:

• Be accountable
• Creative
• Solution-based
• Flexible
• And take pride in your work

The skills we need:

• Solutions-oriented, can-do attitude and high energy
• Excellent problem-solving skills
• Proven track record of delivering high-quality work, in a fast-paced environment
• Focus on getting the job done, but have fun doing so
• Taking ownership and displaying accountability in the work required of you
• Have an interest in e-commerce, building a brand and business
• Customer-centric

Qualifications & Experience:

• Bachelor’s Degree or Advanced Diploma in Information Systems, Computer Science, Mathematics, Engineering and a minimum of 3 years experience in a software/technology environment is required.
• In the event that a candidate does not have a Bachelor’s Degree or an Advanced Diploma (in Information Systems, Computer Science, Mathematics, or Engineering), an equivalent experience requirement must be met, which equates to a minimum of 6 years experience in a software/technology environment.
• 3+ years professional mobile development experience with at least 2 years experience in native iOS 
• Strong Computer Science and programming fundamentals
• Experience developing applications with iOS SDK using Swift and SwiftUI for both iPad and iPhone
• Full understanding of the iOS application, ViewController, TableView and CollectionView life-cycles.
• Appreciation of iOS-specific asynchronous processing techniques.
• Experience with using SwiftUI, Storyboards, Interface Builder, auto and adaptive layout for universal apps with differing screen sizes.

Desirable Skills

• Objective C development experience
• Experience working with unit test frameworks
• Experience with network requests to RESTful APIs using best practice and well known libraries (Alamofire etc.)
• Knowledge and Appreciation of iOS user experience design patterns.
• Experience developing eCommerce apps for retail
• Experience working with software development tools including Git, Jira and Confluence.
• Experience with writing UI Automation scripts using Robot Framework
• Any experience with Android

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Your responsibilities will include:

• Driving the adoption and usage of Takealot’s self-service advertising platform for Sponsored Advertising; by Marketplace sellers
• For self-service, analyse sales metrics and advertising data to identify trends and areas for improvement.
• Provide sellers with clear, data-driven insights and recommendations.
• Build media plans for top-tier spending sellers and identify opportunities for upselling additional services or advertising solutions.
• Coordinate the collection of assets needed for designers to create and execute campaigns.
• Manage the integration of all booked advertising campaigns into the marketing calendar, ensuring they are communicated to retail marketing managers and delivered effectively and on schedule.
• Supervise billing and payment processes to ensure accuracy and timeliness.
• Monitor campaign performance through tracking reports, share results with clients, and maintain a portfolio documenting campaign execution.
• Consistently meet and surpass advertising sales targets for the platform
• Assist in development of promotional material and content to encourage adoption of the platform by Marketplace Sellers
• Provide support to Marketplace Account Managers to encourage usage of the advertising platform by their Key Accounts and problem solve issues with these accounts
• Implement new seller acquisition strategies
• Collect feedback from sellers about the advertising platform and provide useful insights to further enhance the platform
• Collaborate with the CRM team to build case studies of the successful usage of the tools and develop material for sellers to drive adoption/retention/growth
• Contribute to the development and/or hosting of educational webinars to train users on performance metrics, insights, and how to drive greater results
• Escalate any operational platform issues to the technical teams to resolve

Attributes Required:

• Smart, hard-working, with demonstrable integrity
• A passion for online, digital marketing and advertising is essential
• Bias towards action and solution-oriented
• A self-starter and fast learner with an active thirst for knowledge
• Willing to take direction and able to work independently, demonstrating initiative
• Highly organised with meticulous attention to detail
• Ability to multi-task and to meet tight deadlines
• Comfortable working under pressure in a fast-paced environment

Qualification, Competencies & Experience:

• Bachelor's Degree or Advanced Diploma
• If the degree/diploma qualification requirement isn’t met, at least 5 years of account management experience/exposure (through projects or responsibilities) will be required
• 3 years experience in B2B software or advertising sales (account management)
• Digital Marketing, Advertising and Sales experience (must have)
• E-Commerce experience is advantageous but not required
• Demonstrated ability to consistently achieve sales targets
• Strong track record of internal and external relationship management

The Environment:

• Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
• We are short on ego and high on output
• We are doers and not only thinkers, it’s all in the execution after all
• We love what we do and what we are creating

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Your responsibilities will include:

• Proactively advise, coach and support line managers on the full range of HR functions and services – including employee relations, performance management, recruitment and selection, job evaluation, remuneration and benefits, new starter administration, on-boarding learning and development ensuring consistency with relevant legislation and company HR policy and procedures.
• Support talent sourcing efforts and help identify exceptional minds. This includes pipeline building, ensuring role planning standups, guiding the hiring managers, and scheduling & participating in interviews where relevant.
• Support recruitment & selection process aligned from job posts to managing interview schedules using our online recruitment tool as well as reference and iFacts checks.
• Ownership of the onboarding process which includes gathering and uploading of new starter data, ensuring first day readiness, signed codes of conduct, scheduling divisional onboarding and running HR Onboarding sessions.
• Advise and support line managers with IR related incidents and processes including coordination of disciplinary matters such as notice to attend, appointment of chair, record-keeping and notice of outcome
• Accountable for driving absenteeism and case management initiatives. 
• Support all employee relations processes with templates, documentation, and consultation minutes amongst other.
• Assist our internal customers with day to day HR queries such as overtime calculations, leave & payroll queries, UIF documentation, maternity leave applications, etc.
• Manage the resignation process, ensure leavers adhere to company policy and  complete the exit survey supported by an exit interview.
• Accountable for preparing weekly HR Reports, Staff movement, Employment Equity Divisional Reports, HR Operational Tracker etc.
• Accountable for ensuring data integrity on all HR Systems and ensuring all HR Trackers are up to date with live information such as secondments, addendums, new starters, IR Data, Incapacity Cases etc.
• Draft and distribute monthly input sheets using payroll reports to confirm employee numbers, coordinate payroll input checks and submissions, payroll report checks with support from the HR Officer and ensure payroll is aligned to data captured on Change Forms & HR Tracker
• Coordinate engagement interventions including Employee Engagement Forum (EEF) support and any other intervention.
• Responsible for gathering data for skills reporting and keeping accurate records and supportive documents.
• Take ownership of ad hoc projects

Qualification & Experience:

• A degree in HR or related field: A minimum of a Bachelor of Technology Degree: HR Management or BCom HR Management or BCom Industrial Psychology or related field
• 3-5 years HR experience in a generalist capacity  
• Experience with HR databases, Application Tracking Systems (ATS) and Candidate Management Systems (CSM)
• Proven theoretical knowledge of current legislation and HR policies
• Proven experience in Industrial Relations including the CCMA
• Sound knowledge of labour laws and policies that govern the defined duties
• Proven project management skills
• Experience in coaching and consulting in a changing environment
• Strong excel and presentation skills

Attributes Required:

• In-depth understanding of HR’s role in driving business performance.
• Organisation diagnostic skills and systemic thinking.
• Exceptional attention to detail.
• Demonstrates a thorough understanding of confidentiality and ability to work with sensitive information.
• Ability to work with all levels of staff and management including senior/executive, build relationships and influence.
• Ability to prioritize deliverables in time sensitive environment and deliver quality outputs under pressure.
• Works with a natural sense of urgency.
• Always acts ethically and with integrity.
• Proactive, assertive, accountable and takes initiative. A ‘can do’ attitude.
• Excellent communication, presentation and interpersonal skills.
• Up to date with current tech, trends and best practices in HR.
• Able to communicate clearly and voice an opinion.
• Inherent customer service orientation and ability to manage expectations.
• High emotional quotient, resilient and able to manage setbacks.
• Solutions-oriented, can-do attitude and high energy.
• Comfortable and able to function in an ambiguous, fast paced, high pressure environment.
• Organised and able to prioritise and deliver quality outputs under pressure.
• Comfortable and able to function in an ambiguous, fast paced, high pressure environment

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Your responsibilities will include:

• Facilitate and manage the implementation of all HR policies and procedures.

Partner, coach, and support all line managers and employees on the full range of HR functions and services, including:

• Performance management.
• Recruitment and selection.
• Job evaluation.
• On-boarding
• Remuneration and benefits.
• Learning and development
• Employee wellness.
• Organisational design.
• Employee relations.
• Ensure effective data management and reporting to all stakeholders of all HR information.
• Facilitate and promote employee engagement and feedback.
• Manage daily payroll and HR related inquiries by employees including shift, overtime, etc.
• Facilitate the development of individual training plans, execution of training, and where required, facilitate training.
• Partner with the business with all organisational design initiatives for the business.
• Ensure compliance with relevant HR legislation within the business environment.
• Undertake all strategic HR projects, aligned to HR strategy and business objectives.
• Facilitate HR activities to enhance employee engagement and experiences.

Minimum Qualification & Experience required:

• A minimum of a Bachelor Degree HR Management or BCom HR Management or BCom Industrial Psychology or related field.
• 5-7 years HR experience with a minimum of 5 years solid experience in a Generalist Capacity.
• Strong knowledge of labour laws and policies that govern the defined duties.
• Proven experience in Industrial Relations including the CCMA.
• Proven project management skills.
• Experience in Learning and Development is advantageous.

Attributes Required Competencies

• Proven experience in delivery in an HR advisory capacity
• Experience in coaching and consulting in a changing environment.
• Strong employee experience orientation with excellent interpersonal skills.
• Excellent oral presentation, facilitation and written communication skills.
• Demonstrated problem solving and decision-making skills.
• Good working and theoretical knowledge of current legislation and HR policies.
• Ability to work under pressure, show initiative and multitask.
• High level of accuracy and analytical thinking.
• Proven PC literacy (Google Suite preferable) and exposure to HR information systems.
• Ability to work independently and as part of a team.
• Ability to interact with people on all levels within the organisation.
• Maintain confidentiality and sensitivity to all issues 
• Up to date with current AI technology, trends and best practices in HR practices.

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Your responsibilities can include:

Operational Duties

• Must be able and willing to work shifts.
• Ensure that all dispatches are correctly scanned out of the hub.
• Ensure that all dispatches are visually inspected for defects.
• Ensure that all outbound vehicles are loaded and released timeously.
• Ensure that dispatch documentation is checked, signed and copies distributed and filledaccordingly..
• Ensure that all receipts are correctly scanned into the hub.
• Ensure that all receipts are visually inspected for defects.
• Ensure that all inbound vehicles are off-loaded and released timeously.
• Ensure that receiving documentation is checked, signed and copies distributed and filled accordingly..
• Ensure that all staff comply with SOP’s..
• Address all deviations.
• Complete and report on all KPI measures and provide reasons for deviations.
• Ensure that all equipment under your control is used correctly and stowed away safely.
• Capture and calculate overtime accurately and ensure submission deadlines are met without error.
• Ensure that the attendance register/biometric data is accurate and to resolve any queries.
• Assist staff with administrative and operational requests.
• Manage PPE and stationary requirements effectively.
• Ensure that all staff is using the correct PPE for the task being performed.
• Ensure that operational areas are kept clean.
• Ensure that products are stowed correctly, safely and neatly.
• Ensure that all returns are processed correctly and staged for outbound.

Cost Management

• Control of expenditure and flexing of costs in line with volume fluctuations.
• Manage daily staff and overtime efficiently to ensure labour costs are controlled..
• Ensure that all procurement is done in a controlled and managed way.
• Ensure that resource productivity is measured and reported to eliminate waste.

Reporting & Admin

• All administrative documentation is labelled and filed as per procedures.
• All daily, weekly and monthly reports/ meeting minutes are up to date.
• KPI reports sent out timeously on a daily basis and are posted on notice boards
• Extract’s data and generates reports which will assist in performance tracking and decision making

People Management

• Ensure that all staff are at work and attendance is 100%.
• Train and supervise employees to carry out the functions under their control.
• All overtime and acting allowance must be approved before work is done.
• Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures.
• Assert and drive accountability in all levels of staff.
• Supervising resources to be effective and efficient at lowest cost and according to changing needs.

SHE, Risk, Quality & 5S Duties

• Ensure 5S standards are maintained.
• Conduct daily and weekly 5S audits.
• Identify, correct deviations.
• Ensure health and safety standards are maintained and issues reported timeously.
• Assist in ensuring the facility complies to COVID19 protocols.
• Align with the Quality Management System and help to continually improve processes.

Qualifications and experience:

• Minimum of Grade 12
• Tertiary qualification preferred

Attributes required :

• Self-starter with high energy levels.
• Solutions-oriented, can-do attitude; self-motivated,
• Strong organizational & prioritization skills.
• Attention to detail.
• Ability to interact with internal & external stakeholders at all levels.
• Comfortable with change and excellent team player.
• Comfortable with learning and adapting to new systems.
• Be able to work in a pressured environment.
• Be able to complete tasks quickly & efficiently.
• Be willing to go the extra mile.
• A structured and disciplined management style
• Ability to motivate and inspire others.
• Computer literacy (excel, word, PowerPoint)
• Experience in directly and indirectly managing people to deliver continuous improvement.

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Job purpose :

• This role is responsible for accurate data entry, documentation processing, and administrative support for international freight forwarding operations.

Qualifications and Experience 

• Matric Certificate
• Preferred: Diploma in Logistics, Supply Chain Management, or related field
• 1-2 years experience in freight forwarding, logistics, or related field
• Experience with freight forwarding software systems (CargoWise)

Your responsibilities will include:

• Process and input shipment data into freight forwarding systems
• Maintain accurate records of shipment status and tracking information
• Generate reports and documentation for customs clearance
• Liaise with clients regarding shipment status and documentation requirements
• Coordinate with shipping lines, airlines, and logistics partners
• Ensure all documentation complies with international trade regulations
• Support month-end reporting and reconciliation processes capturing accurate, and compliant customs entries and document submissions for TFS Freight Forwarding customers.

Attributes:

• Knowledge of import/export regulations and INCOTERMS.
• Proficiency in freight-forwarding and customs clearance systems/software.
• Strong data entry accuracy and speed
• Familiarity with customs procedures and documentation
• Ability to go beyond what is expected.
• Solutions-oriented, can-do attitude; initiative-taking
• Excellent communication and presentation skills
• Strong prioritization and time management skills
• Comfortable with change and excellent collaborator