Job Opportunities at AKQA

ROLE REQUIREMENTS

This role is for individuals who have a passion for analysing data with the aim of generating strategic insights. The ideal candidate will have a mid to senior level of experience and will be required to independently research, plan, implement and optimise outputs across multiple clients.

• Maintain accurate and timely output and delivery.
• Help to strengthen the profile of the Data & Analytics team and drive team progression.
• Assess client commercial realities to deliver the most relevant and effective data solutions.
• Ability to analyse data, create reports, provide insights and recommendations.
• Proactively seek out testing and tactical opportunities to recommend to clients.
• Deliver remarkable client service to become a go-to specialist in analytics and agency partner.
• Contribute to product innovation in the performance and data space.
• Deliver strategic opportunities to all teams and clients based on analysis coupled with keen marketing intelligence.
• Work with creative and strategy teams to deliver performance improving insights to teams and clients

QUALITIES AND CHARACTERISTICS

Individuals applying for this role must be able to provide clear examples of reports, structures and performance.

• Strong attention to detail
• Demonstrable experience in a hands-on role in Data with expertise in consumer data analysis, web analytics, digital marketing performance metrics, and marketing intelligence
• Demonstrable experience in tagging design, setting up analytics or data pipelines, and analysing performance
• Proof of analytics certifications/training are advantageous
• Collaborate with Data Engineers to build tools, dashboards and automate processes or tasks
• Work with key stakeholders to align business goals with marketing objectives, focussing on a strategic approach to data
• Analyse toolsets and provide recommendations
• Assist with new business pitches and business development initiatives within the scope of data
• Advanced MS Office Suite skills (especially Excel) and Google product suite
• Demonstrable experience with Google Data Studio or Tableau
• Experience with SQL, JavaScript, and Python advantageous
• Strong aptitude for mathematics

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You will need to have excellent technical knowledge, effective communication skills and an extensive experience in implementing digital campaigns. A successful Ad Operations Manager can delegate day to day campaign tasks to junior members, manage stakeholder tracking requirements and mentor team members. Proven interest in the digital media industry and knowledge of the programmatic landscape Experience working with Microsoft Office, especially Excel (Spreadsheets, Pivot Tables, Key Formulas etc.) Digital experience within an operations team (trafficking/campaign management/programmatic activation) Experience of set up within the ad server (Campaign Manager 360/Sizmek/Flashtalking)

Daily Tasks Will Include But Not Be Limited To

• Campaign set-up and execution, including generating and testing ad tags for campaigns
• Creation of Impression tags and Click trackers in Campaign Manager 360 across all channels
• Creating Floodlight tags
• Extensive knowledge and experience using Campaign Manager 360, DV360 and Google Analytics
• Perform quality assurance checks and debug issues with campaigns to ensure that line items and creative have been set up correctly and are delivering across all platforms and devices
• Ensure ad creative adheres to technical specifications and troubleshoot creative issues that affect implementation, tracking and/or reporting; Communicate with vendors to ensure the proper set-up and deployment of campaigns; Liaise with the digital account team to ensure accurate reporting, optimization and fulfilment of campaign delivery;
• Use best practices to pace budget and optimize for performance where necessary; Perform reconciliations between media plans and 3rd party ad delivery; Provide recommendations and solutions to quickly resolve technical issues; Identify opportunities to implement solutions that increase effectiveness and efficiencies
• Report on campaign performance across all digital channels
• managing the trafficking, delivery, optimizations, and reporting of digital ad campaigns for multiple publisher clients within a team environment

Qualifications

• At least 3 years of ad operations experience
• Experience trafficking ads for desktop, mobile, and video platforms
• Programmatic trafficking experience;
• Campaign Manager trafficking experience
• Must be technically adept within the digital ad space and be able to troubleshoot issues as they arise
• Attention to detail, strong organizational and follow-through skills
• Excellent interpersonal, communication, and client service skills
• Ability to collaborate well with teams and proactively manage multiple tasks

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We are looking for a Strategist with a strong grounding in Brand Experience, CX and CRM, who knows how to leverage the value of data, content and technology to join our team in Johannesburg , who is comfortable with leading digital innovation for clients and can lead thinking on AKQA SA strategy to become a leading Brand Experience provider in our local market.

This role offers the chance to shine on world-class clients, impact experiences that touch millions, and grow a significant book of business with direct responsibility.

ROLE REQUIREMENTS

• Deliver thought leadership to clients in the area of Customer / Brand Experience strategies
• Develop, propose and implement CRM/CX strategies for clients
• Develop innovative, data-driven, multi-dimensional strategies and tactics to improve customer and business outcomes within clients ecosystems for CRM and owned platforms, and take on an oversight role in helping bring those strategies to life
• Deliver omni-channel campaign strategies
• Create business cases for new engagement opportunities
• Problem identification, collaborating with the data & intelligence teams on a variety of research and analysis tasks
• Defining cross-channel / cross-platform solutions
• Preparing journey mapping and audience profiling
• Contributing to opportunity sizing and business case development, articulating business and functional requirements

QUALITIES AND CHARACTERISTICS

• 5 years experience in digital industry or agency as a leading strategist with high level exposure and delivery of BX, CX, CRM
• Experience in developing customer journeys or loyalty programmes
• Track record of successfully delivering strategic transformation work for clients
• Statistics or Data Analysis capability
• SalesForce/Adobe or Marketing Automation platform experience would be advantageous
• Plan and develop brand journey strategies in online and offline environments
• Has a detailed understanding of marketing effectiveness and best-practice measurement and benchmarking
• Able to extract and analyze data sources to improve consumer brand journeys and loyalty programs
• Plays a lead role in ensuring our clients optimize their use of digital channels to grow their businesses and brands
• Lead collaboration particularly with Creative, Design, Content and Account teams, where appropriate

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Located in Cape Town, as part of AKQA you’ll work in an innovative and inclusive culture, surrounded by some of the brightest minds in their fields. You’ll also have the opportunity to learn and grow within a creative and technically advanced team and have access to ongoing personal and professional development. We offer a flexible and hybrid work environment. At AKQA, we are committed to both your career growth and your work/life balance.

ROLE REQUIREMENTS

• Manage a portfolio of clients ensuring that we have account plans, roadmaps and a healthy pipeline of work.
• Ability to generate ideas, and effectively translate/communicate client requirements.
• Demonstrate and encourage client service excellence.
• Work with disciplines to provide clients with relevant insights on industry trends, best practice, benchmarks.
• Prior focus on retail clients will be highly regarded.

QUALITIES AND CHARACTERISTICS

• Thorough strategic and commercial knowledge.
• Demonstrable experience in a similar role with the ability to demonstrate how you've made a measurable difference to an organisation, project or team.
• Strong problem-solving, negotiation and risk management skills.
• Previous experience of working in an agency environment is highly desirable.
• Strong ability to identify and drive new business opportunities effectively, from identification to conversion.
• Excellent written and verbal communication skills.
• Sharp attention to detail and a drive for perfection.
• A collaborative ‘one team’ approach that enables client and agency partners to work cohesively.

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At AKQA you'll work in a meritocratic culture, surrounded by some of the brightest minds in their fields. You'll have the opportunity to learn and grow within a creative and technically-advanced team and have access to ongoing personal and professional development.

ROLE REQUIREMENTS

This role is for individuals with a med-high level of experience in social marketing and will require the ability to independently research, plan, implement and optimise campaigns across multiple clients.

• Maintain accurate and timely output and delivery from your team
• Promote the role of social marketing in the marketing mix and its importance to acquisition, brand and awareness
• Help to strengthen the profile of the Paid Media team and drive team progression
• Assess client commercial realities to deliver the most relevant and effective social marketing solutions
• Proactively seek out testing and tactical opportunities to recommend to clients
• Develop paid social media strategy for clients
• Motivate and mentor junior members of the team
• Deliver remarkable client service to become a go-to social marketing advisor and agency partner
• Contribute to product innovation in the paid media space

Qualities And Characteristics

Individuals applying for this role must be able to provide clear examples of campaign plans, structures and performance.

• Demonstrable experience in a hands-on Paid Social Marketing Media role with expertise across page and community management across multiple social platforms
• Demonstrable experience in setting up tracking and analysing social campaign performance
• Ability to use social marketing pixels and set up remarketing lists
• Strong passion for developments in social marketing with ability to grasp and implement campaigns on new social networks
• Strong knowledge of the paid social space and current developments in this field
• Experience with all paid media tactics from both execution and strategic standpoints
• Advanced MS Office Suite skills (especially Excel) and Google product suite
• Strong attention to detail