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Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop, Claire's and Musica, the group has over 795 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 473...
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Introduction
To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Knowledge:
SAPC and relevant legal knowledge
Ethical working practice and compliance
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of patient care, professional counselling
Knowledge of customer service excellence
Knowledge of labour legislation and IR practices
Sound understanding and application of financial management principles
Knowledge of competency based interviewing
Skills:
Sound managerial, tutorship and coaching skills
Results and target driven
Planning and organizing skills
Problem-solving skills
Strong customer orientation
Interpersonal skills (Customer service orientation and effective patient care)
Computer literacy
Strong financial acumen
Competencies:
Essential:
Leading and Supervising
Delivering Results and Meeting Customer Expectations
Planning and Organizing
Desirable:
Relating and networking
Coping with Pressures and Setbacks
Entrepreneurial and Commercial Thinking
Working with people
Adhering to Principles and Values
Minimum requirements
Experience:
Education:
Essential: Registered Pharmacist with SAPC
Introduction
The main purpose of the job is to offer exceptional customer service by providing detailed product knowledge and maximising sales through effective cross and up selling.
Job description
To drive sales of the store through cross and up selling.
To reduce loss and shrinkage in store by adhering to Store Operating Procedure.
To create an appealing shopping environment for customers.
To maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
To increase profitability and brand loyalty with customers.
To ensure continuity of excellent customer service.
Minimum requirements
Essential Competencies:
Communication skills.
Customer service skills.
Listening and interpersonal skills.
Problem solving ability.
Qualifications and Experience:
Matric/Grade 12 (essential).
Experience in cosmetics.
Retail in sales or service environment (desirable).
Skills, Abilities and Job Related Knowledge:
Good understanding of retail principles.
Be able to interact with customers effectively.
Ability to apply selling skills.
Computer literate.
Good understanding of stock management principles.
Introduction
Do you want to work and obtain a qualification at the same time? Are you passionate about healthcare and delivering superior patient care? Clicks has an exciting opportunity available to complete a Learnership Programme to qualify as a Pharmacist Assistant. The position reports to the Pharmacy Manager.
Job description
Learnership Programme:
Successfully complete a National Certificate: Pharmacy Assistance Learnership Programme (Learner Basic Pharmacist Assistant) and a Further Education and Training Certificate: Pharmacist Assistance (Learner Post Basic Pharmacist Assistant) through the accredited Pharmacy Healthcare Academy
A structured learning programme that consists of a theoretical and practical component and that leads to a qualification that is registered on the National Qualification Framework (NQF)
As a Learner on this programme you will be required to meet the following objectives:
Successfully complete the Learnership Training Contracts at a registered Clicks Pharmacy and under an approved tutor
Attend the required training interventions and successfully complete the competency assessments
Submit a Portfolio of Evidence
Provide support to the healthcare team in one of the Click's Pharmacies under the supervision of a registered Pharmacist and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC)
Minimum requirements
Qualification requirement:
Essential requirement: completion of Grade 12 with a minimum of 50% in Mathematics (or 60% in Mathematical Literacy) ; 50% in English and a Pass in Life Science (Biology)/Physics
Skills, Abilities and Job Related Knowledge:
Customer service orientated
Teamwork
Integrity
Accuracy and attention to detail
Numeracy
Literacy
Computer Literacy
Essential Competencies:
Adhering to Principles and Values
Working with People
Delivering Results and Meeting Customer Expectations
Following Instructions and Procedures
Relating and Networking
Planning and Organising
Preference will be given to individuals that:
Meet the Company's EE targets as set out in our employment equity plan
Meet the furtherance of the National agenda for the development of unemployed youth
Work back agreement:
Successful applicants will be required to enter into a work back agreement and will be required to work for Clicks as a qualified Pharmacist Assistant for a period equal to the length of the learnership period as a minimum
Kindly note only applicants that meet the minimum requirements will be contacted.
Introduction
To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
Essential: Registered Pharmacist with SAPC
Desirable: Retail Pharmacy experience
Desirable: Unisolve experience
Job Knowledge and Skills Required:
SAPC and relevant legal knowledge
Ethical working practice and compliance
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of patient care, professional counselling
Knowledge of customer service excellence
Tutorship and coaching skills
Results and target driven
Planning and organising skills
Problem-solving skills
Strong customer orientation
Interpersonal skills (Customer service orientation and effective patient care)
Computer literacy
Strong financial acumen
Essential Competencies
Following instructions and Procedures
Relating and networking
Delivering Results and Meeting Customer Expectations
Relating and networking
Planning and Organising
Coping with Pressures and Setbacks
Entrepreneurial and Commercial Thinking
Working with people
Adhering to Principles and Values
Kindly note that only applicants who meet the requirements will be contacted.
We are committed to the principles of Employment Equity.
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