Job Opportunities at Genpact

Responsibilities

• Develop a complete global understanding of the Procure to Pay processes, apply industry leading practices, and serve as the lead person for the specific process domain, guiding the businesses in process delivery and transformation.
• Identify key performance indicators for the process and monitor the overall health of the process using these indicators.
• Advocate for the process, ensure proper process training is conducted and coach process practitioners. 
• Support large global change programs and ensure they are successfully delivered and adopted by the business, post implementation.
• Consult, select, prioritize, and lead change initiatives identified for PTP, using business process improvement tools and techniques to drive continuous improvements.
• Support ERP and other system implementation teams in validating and executing business specific requirements.
• Offer independent domain knowledge, as to what practices and digital tools are available in the marketplace and therefore comparable to any Genpact solutions for implementation. 
• Collaborate with other tower GPOs within Genpact to ensure effective ways of working across towers and identify cross tower pain points and identify resolutions. 
• Ensure a constant awareness of client business changes, systems, policies, and procedures.
• Build effective relationships with senior Client leaders across markets / regions / group.
• Pursue and obtain client sponsorship to run specific projects to deliver operational efficiency / control improvements.
• Develop and track implementation of Transformation projects working with cross-functional teams and ensuring timely implementation. 
• Ensure the performance of global teams and alignment to overall program objectives.  
• Manage and resolve exceptions and escalations. 

Qualifications we seek in you!

Minimum qualifications

• Degree or Engineering degree with good Project Management skills (BE / BTech / BS)
• Program Management experience to manage S2P operations program including Operations Management, Transformation, and Governance 
• Deep experience technology roadmap assessment, implementation, leading large implementation program of S2P Tools 
• Subject Matter Expert in Source to Pay and Supply Chain processes and mentor the operations team to set up, stabilize and transform operations.

Preferred qualifications

• PG in Business Administration and PMP are preferred.
• Adeptness in general Project management tools & techniques such as Gantt chart, Scheduling, Critical Resource Management, Program Evaluation & Review, etc.
• Proficiency in MS PPT, MS Project and any other PM tools are preferred.

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Responsibilities

• In this role, you'll manage all the activities related to Order to Cash domain:
• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data 
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs
• Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials
• Daily / Weekly and monthly reporting of all files (Age Analysis, daily Contact outcome, Cash Application tally etc. and individual Productivity numbers), ensuring accuracy and timeliness
• Coordinate Payment Plan proposals, pre-bankruptcy and post non-payment proposals with the Legal team and the Member. Communicate regularly with the respective teams to solve queries
• Driving process improvement initiatives may require participation and contribution to special projects 
• Accomplish all responsibilities in line with client compliance and integrity requirements
• Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes 
• Meeting individual SLAs

Qualifications we seek in you!

Minimum qualifications

• Graduate preferably Business Commerce
• Relevant work experience in Order to Cash

Preferred qualifications

• AR domain understanding (not required for fresher)
• Good communication skills (verbal for Collections and written for rest), good interpersonal abilities
• Exposure to ERP’s (SAP/Oracle) on AR module
• Knowledge of MS office (excel, word)

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Responsibilities:

Operations:

• Supporting FP&A Lead in FP&A domain while ensuring adherence to baseline values for all
• Service Level Agreements- CPS & KPI
• Supporting FP&A COE Lead in FP&A reporting.
• Contribute to timely reports of monthly, quarterly, bi-annual & annual numbers (actuals vs targets)
• Enhance, automate & streamline management reporting systems, & map processes to ensure that they align to Statutory and management reports
• Analyze financial performance & ensuring accurate medium & long term forecasts & business planning
• Provide meaningful information to all Divisional teams to enable sound financial decision making
• Budgeting and forecasting system and process improvement delivering credible reporting packs and quick turnaround
• Support FP&A Lead in AOP, Forecast and Long-range plan exercises
• Performing Quality checks in the process as agreed
• Driving Standardization and Global Best Practices within the organization by using specialists
• across Practice, Transitions, IT and other relevant functions
• Ensure SOPs are up to date
• Ensure proper back-ups are in place for seamless service delivery to client

Transformation:

• Working closely with LDT team to drive the transformation projects
• Identity new projects/Lean/QPA ideas to create efficiency in the team
• Supporting team on GB projects

Core Competencies:

• Excellent, clear and proficient communication with stakeholders at various levels
• Sound decision making in evaluating problems
• Attention to detail and proactive
• Adaptable to a changing work environment
• Ability to investigate issues and take necessary resolution action
• Deadline driven, can work both independently and together as part of a team
• Positive attitude and great work ethic
• Perform to ethical standards
• Serve the customer and must be results driven
• Ability to handle multiple tasks
• Previous experience in a multinational company would be an advantage.
• Works collaboratively in a team and where appropriate across or with different
• professional groups
• Build & Influence Team

Qualifications we seek in you!

Minimum Qualifications

• B. Com / Diploma in Accounting / Finance
• Relevant experience in a financial role.

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Responsibilities

• Daily management of cash controls, Petty Cash, Store own use – Ensuring accurate capturing and daily balancing of store takings.
• Reconcile and clear cash management journals integrated to the theoretical banking on SAP on a daily basis
• Review petty cash documents weekly as well as complete a schedule that checks the expenses for compliance as well as completeness
• Analyze cashier shortages/surpluses on a daily basis
• Complete balance sheet recons for all cash accounts
• Liaise with the regional banking team with request from the store to process journals,
• Perform investigations on cash related queries, ensure ageing is correct and liaise with the bank when needed
• Provide month end commentary on shorts/overs and petty cash to the Finance Control Team
• Clearing of GL accounts: ATM Float, Card Tender, Cash Float, Coupon, E-Commerce Tender, Petty Cash, RCS, Store Deposit Tender, VAS etc.
• Investigation of RCS queries with store & RCS
• Investigation of store deposit recon differences/ queries with store & bank
• Investigation of unsettled card transactions/ duplicate settlements with store/bank
• Investigation with bank/ departments on allocation of Unallocated Deposits and clearing GL accounts
• Sales Clearing Account Management, logging of calls & escalation of interface failures/imbalances
• Prepping of all Card Tenders (Bank, Amex & Diners) Commission Recons & clearing of commission suspense accounts
• Prepping of all RCS Commission Receivable & Payable Commission Tender Recons & clearing of commission suspense accounts
• Prepping of all UCount Commission Recons & clearing of commission suspense accounts
• Prepping of any other Tender Commission Recons & clearing of commission suspense accounts
• Query for SABC / VAS / Reconciling of supplier coupons
• Reconciliation of Gift Card/ Gift Vouchers / mWallet GL accounts
• Posting of Cash Control journals

Qualifications we seek in you!

Minimum Qualifications

• B. Com Accounting / Finance
• Relevant experience in a Treasury / financial role;
• Experience in foreign currency denominated transactions;
• B. Com Honours would be an advantage

Core Competencies

• Excellent, clear and proficient communication with stakeholders at various levels
• Sound decision making in evaluating problems
• Attention to detail and proactive
• Adaptable to a changing work environment
• Ability to investigate issues and take necessary resolution action
• Deadline driven, can work both independently and together as part of a team
• Plan and improve for work
• Perform to ethical standards
• Serve the customer and must be results driven

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Responsibilities: 

Operations: 

• Overall responsible for end to end Store Cash Accounting process. 
• Responsible for monthly CPS/KPI performance 
• Management of all audits and ensuring all required support is sent out timeously 
• Ensure Internal Controls are being adapted and followed in the process 
• Performing Quality checks in the process as agreed with ERM team 
• Preparing monthly performance Dashboard
• Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT and other relevant functions 
• Review and approve journals as per DoA 
• Design and stabilizing the Center of Excellence 
• Reviewing monthly reconciliations 
• Ensure SOPs are up to date 

Transformation: 

• Working closely with LDT team to drive the transformation projects 
• Identity new projects/Lean/QPA ideas to create efficiency in the team 
• Supporting team on GB projects 
• Responsible for Team Mojo Meter
• Team Management: 
• Ensure team is compliant on Amber/Genome/FLM Cockpit 
• Succession Planning of team members 
• Performance Management of team 
• Performing MSS correction and own Ofcon Report

Core Competencies: 

• Excellent, clear and proficient communication with stakeholders at various levels 
• Sound decision making in evaluating problems
• Attention to detail and proactive 
• Adaptable to a changing work environment 
• Ability to investigate issues and take necessary resolution action 
• Deadline driven, can work both independently and together as part of a team 
• Positive attitude and great work ethic 
• Perform to ethical standards 
• Serve the customer and must be results driven 
• Ability to handle multiple tasks 
• Previous experience in a multinational company would be an advantage; 
• Works collaboratively in a team and where appropriate across or with different professional groups 
• Build & Influence Team 

Qualifications we seek in you! 

Minimum Qualifications 

• B.Com / Diploma in Accounting / Finance 
• Experience in a financial role; 
• Previous experience in managerial/supervisory role

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Responsibilities

• Contribute to the implementation of Business and Finance strategy within the South Africa and Africa businesses 
• Drive the implementation and maintenance of a suitable level of financial control in the finance operations environment for South Africa and Africa businesses 
• Ensure the delivery of an effective Management reporting process providing timely, accurate and appropriate business financial information 
• Verify the accuracy of, and sign off statutory and tax packs for all entities within South Africa and within Africa and ensure all outstanding queries are suitably resolved 
• Motivation and leadership of the overall team of total of 30 staff and Leading a direct reporting team of 3 
• Coaching and mentoring and Succession planning 

Qualifications 

Minimum qualifications 

• Proficiency in English
• Qualified CA (SA) or qualified CIMA qualification 
• Relevant work experience in roles within finance Previous experience in leading a team of a similar size 
• Make good judgements 
• Promote a customer / employee focused environment 
• Optimise execution & results 

Preferred qualifications

• Advocate planning and continuous improvement 
• Encourage dedication and Promote ethics and compliance 
• Demonstrate flexibility 

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Responsibilities

• Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client
• Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)
• Initiate, design and implement business process excellence improvements
• Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers
• Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Genpact business.
• Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. 
• Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
• Operation Management: Responsible for repeatable, predictable and measurable operations
• In-depth understanding of HRO processes supported by Genpact for different geographies. 
• Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 
• Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 
• Detailed understanding of Process metrics e.g., SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.  
• Escalate issues and seek advice when faced with complex issues/problems. 
• Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. 
• Creates a logical plan, realistic estimates and schedule for an activity or project segment. 
• Ensures progress, issues and agreements are properly documented and acted upon. 
• Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions.  
• Actively participate in all process related business meeting in-person or virtually through conference calls. 
• Liaise with Genpact Local IT to escalate Technology issues being faced by the Team.  
• Participate in and/or support during Client visits.  

Qualifications we seek in you!

Minimum Qualification

• B. Com/M. Com/ with overall relevant experience in HR domain.

Preferred Qualification

• South Africa HR Admin & Coordination experience is required –HR Experience in South Africa
• Work experience in team handling role.
• Workday Experience a plus
• HR Domain certification would be a plus 
• Excellent MS Office and Excel skills 
• Proficient with Operational Excellence Practices
• Quality – Lean and six sigma knowledge and quality driven person
• Must demonstrate a high level of self-motivation, energy and flexibility
• Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis

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Responsibilities

• Preparing GL schedules and journal entries in the ERP system,
• Preparation and completion of COE (Centre of excellence) activities,
• Preparing audit schedules and handling audit queries
• Perform SOX Controls related to the process
• Balance Sheet and Profit and Loss Variance Analysis etc.
• Handling queries of various partners
• Preparation of Balance Sheet Reconciliations, in line with the client policy
• Maintenance of BS open items
• Completion of reconciliations in line with stipulated timelines
• Completion of month end activities
• Adherence to all compliance requirements
• Completion of mandatory training, in line with stipulated timelines
• Completion of admin related tasks for tracking purposes (examples: MOJO, MJE tracker, etc.)
• Other ad-hoc requests as required

Qualifications we seek in you!

Minimum Qualifications

• B. Com / Studying towards relevant finance degree

Preferred Qualifications/ Skills

• Time management
• Proficient with general accounting and closing and reporting.
• Proficient in Microsoft Excel/Outlook
• Knowledge of SAP, indirect tax would be an added advantage 
• What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform 
• Benefits such as Medical Aid, Retirement and risk benefits

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Responsibilities

• Sourcing of the candidates (both passive and active)
• Screening CVs, proceeding with HR interview for the selected and suitable candidates
• Scheduling appointments between the candidates and managers
• Partnering with business partners, so that recruitment and selection of employees meet business needs
• Oversee the recruitment process from job specification to offer and acceptance
• Manage applications, providing feedback to management and candidates on interviews in a professional and timely manner
• Entering and updating data in the recruitment systems
• Implementing and learning new hiring technology
• Taking part in events, jobs fairs and any projects aimed to develop our talent pool
• Handling recruitment projects in Romania and other countries, as per allocation done by manager and business need
• Creating regular or ad-hoc reports, as per the business need
• Contribute to process improvement by coming up with ideas
• Collaborating closely with colleagues across EMEA Recruitment team

Preferred qualifications 

• Fluency in English
• University degree (relevant studies) would be an advantage
• Relevant experience focused on mass recruitment processes and exposure to a multicultural environment
• Experience of competency/behavior based interviewing techniques
• Excellent interpersonal skills
• Enthusiastic behavior and self-starter attitude
• Results driven
• Ability to work independently on the assigned tasks and own projects end to end, until closure

What can we offer? 

• Attractive salary and benefits such as Medical Aid, Retirement and risk benefits
• Work in a multicultural environment; 
• Various trainings (technical & soft skills); 
• Development opportunities in a growing multinational company;

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Responsibilities

• Manage and report on the following pillars of Knowledge Management 
• Knowledge Management:
• New Hire Integration
• Create and maintain robust induction plans
• Create, align, and track new hire learning paths
• Grant License to Operate (LTO)
• Standard Operating Procedure (SOP) Management
• Ensure that SOPs, Work Instructions, and operations training documents are maintained, updated and accessible and conform to quality standards.
• Robust Back-Up Structure
• Ensure back-up structure for Operations is maintained and that relevant training, testing and documentation is updated.
• Ongoing Performance Improvement
• Ensure regular PKT (Process Knowledge Assessment) are delivered, training needs are identified, and remedial training and re-testing are completed
• Process Trainer Structure
• Identify, certify, and manage process trainers through a robust framework.  Work closely with the process trainers, who are responsible to create the content and deliver the training for the new hires, and for ongoing performance improvement.

Other:

• Support and participate in the delivery, management and reporting of Service Management activities.
• Surprise Free Operations (SFO) Framework:
• Business Continuity Plan (BCP)
• Service Management Systems and Projects
• Quality Control Auditing
• Actively participate in LDT (Lean Digital Transformation) and Process Mining initiatives to drive value generation and client satisfaction. 
• Work towards developing proficiency in Process Mining and becoming a subject matter expert in an allocated Operational process.

Qualifications we seek in you

• University degree in any discipline (or equivalent relevant work experience)
• Prior experience in training/knowledge transfer, service management, or reporting (advantage) OR,
• Prior experience in an operational role (financial).
• Effective analytical and problem-solving skills with a customer centric approach – should be able to foresee issues and suggest solutions, with impactful data.
• Outstanding planning and organising skills and a detail orientation.
• Excellent interpersonal skills.
• Effective presentation skills.
• Excellent verbal and written communication skills.
• Excellent MS Word, Excel and PowerPoint and SharePoint skills.
• The ability to create complex Excel tables and reports is an advantage.
• Passionate, committed to learn and make learning impact felt in the business.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

Preferred Qualifications/ Skills

• Focus on Customer satisfaction.
• Self-motivated, independent, and curious.
• Able to deal constructively with change and ambiguity.

go to method of application »

Responsibilities

• Contribute to the implementation of Business and Finance strategy within the South Africa and Africa businesses 
• Drive the implementation and maintenance of a suitable level of financial control in the finance operations environment for South Africa and Africa businesses 
• Ensure the delivery of an effective Management reporting process providing timely, accurate and appropriate business financial information 
• Verify the accuracy of, and sign off statutory and tax packs for all entities within South Africa and within Africa and ensure all outstanding queries are suitably resolved 
• Motivation and leadership of the overall team of total of 30 staff and Leading a direct reporting team of 3 
• Coaching and mentoring and Succession planning 

Qualifications 

Minimum qualifications 

• Proficiency in English
• Qualified CA (SA) or qualified CIMA qualification 
• Relevant work experience in roles within finance Previous experience in leading a team of a similar size 
• Make good judgements 
• Promote a customer / employee focused environment 
• Optimise execution & results 

Preferred qualifications

• Advocate planning and continuous improvement 
• Encourage dedication and Promote ethics and compliance 
• Demonstrate flexibility