Job Opportunities at Hollard Insurance

Role Objectives:

• The Graduate will learn how to manage the end-to-end negotiation and settlement of Third Party Claims, pre litigation by ensuring operational efficiencies and quality service delivery.  Strive towards service excellence.

Key Learning areas :

• Process all Third Party claims in order to secure a successful liability ratio, Productivity and superior Customer Service are shown.
• Finalise claim as per standard – Update log – Update broker – Finalise on BPM and financial system
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
• Align own behaviour with the organisation culture and values
• Achieve own performance objectives
• Actively participate in own professional development and career path.
• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party
• Identify and recommend areas / ways to improve processes.

Required Knowledge and Experience    

• Time Management & Prioritising
• Identifying and Solving Problems
• Making Decisions, Weighing Risks
• Thinking Clearly & Analytically
• Intermediate Excell and Word
• Basic understanding of law of collision/ Law of Delict
• Strong Administrative skills
• Attention to detail
• Good work ethics
• Eager to learn
• Team player
• Positive attituide

Educational Requirements    
Advantageous

• Risk Management Diploma
• Coding Diploma
• Reporting Qualification
• Intermediate Excell and WORD
• Matric
• BCom Law/LLB

go to method of application »

• The purpose of this job will be to handle the production of quotes for new business and renewal opportunities. Comprehensive analysis of health insurance risks associated with the portfolio will be conducted to ensure the well-being of the portfolio. Emphasis will be placed on driving continuous improvement in health insurance product pricing and development strategies. Furthermore, constructing comprehensive reports will be part of the responsibilities to proficiently communicate essential insights and findings.

Key Responsibilities:

• Ensure timely preparation, submission, and reporting of book rated new and renewal quotes.
• Construction and maintenance comprehensive reports to give insights on key Underwriting KPIs.
• Provide underwriting support in the preparation and submission of experience rated quotes and renewals.
• Apply actuarial modelling techniques, statistical methodologies, and other analytical technical skills to extract meaningful insights on future trends and expectations within the medical insurance space.
• Implementation and reporting of hit ratios and other relevant quote statistics.
• Assistance with ad-hoc projects as and when needed.
• Conduct competitor benefits and pricing analytics to give input in HH product development and pricing.
• Perform comprehensive Trend Analysis of healthcare costs based on historical claims experience.
• Building, maintenance, and improvement of actuarial, analytical, and pricing models.
• Train internal and external stakeholders on various on Pricing, Product and Underwriting topics.
• Conduct due-diligence checks on the financial soundness of In-Country Partners.

Required Knowledge and Experience    

• 1-2 years' experience. 
• Advanced Microsoft Office skills, especially Excel.
• Working knowledge of Microsoft Power Tools (Power Query, Power Pivot & Power BI).
• Proficiency in at least one Statistical Software package such as R, SAS, SQL, or Python.
• Proficiency in application of generative AI.
• Good commercial awareness.
• Good communication skills, encompassing the skill to simplify complex technical details for a non-technical audience.
• Passion for Africa.
• Logical thinker.
• Driven attitude, hungry for continuous improvement.
• Problem solving nature.
• Independent operator.
• Ownership of responsibilities.
• Analytics.

Educational Requirements    

• Bachelor degree in Actuarial Science or similar.
• Honours Degree in Actuarial Science or similar.
• 5 IFOA/ ASSA Core Principle exams passed (or similar level with another institution).