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Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
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Job Description
Implement tracking, data analysis & reporting of current and new service channels and related processes in order to increase efficiencies and customer experience. Design new business processes in partnership with IT and product owners to support and increase the adoption of new digital channels so as to increase OMI’s digital adoption.
- Design & develop processes to automate and improve customer experience.
- Design process automation solutions in accordance with the automation technology design principles.
- Effectively Utilize management information (MIS) and business intelligence (BI) to drive continuous improvement using existing and new channels.
- Build awareness of new channel enablers and their potential impact on business strategy.
- Collaborate across the different value chains to exploit efficiencies and economies of scale, and to ensure a positive customer experience across customer segments.
- Identify and assess potential IT and business opportunities that can be leveraged to deliver service capabilities using new channels.
- Map the business processes and technology to the new solutions.
- Analyse, map, document, and streamline workflow processes
- Implement Agile first methods that focus on delivering high value ROI solutions back to the business through rapid development and repeatable delivery frameworks.
- Provide business process improvement solutions
- Conduct research and provide thought leadership in order to drive continuous improvement to ensure an innovative competitive service and administration value proposition.
Continuous improvement to ensure effective service
- Ensure statutory and legislative knowledge is always current in order to resolve complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
- Ensure adherence to organisational governance policies, practices, and procedures.
- Identify solutions to enhance cost efficiencies and increase operational efficiency.
Service delivery to ensure customer satisfaction
- Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
Ensure cost efficiency through financial and corporate governance
- Contribute to the development and implementation of fit for purpose budgets.
- Manage supplier relationships, and budgets associated with projects.
Manage quality people practices
- Align own behavior with the organization culture and values.
- Share and transfer product, process and systems knowledge to colleagues and team members.
- Collaborate and work with the business to deliver required service levels.
- Actively share information with other team members regarding innovation, successes, issues, trends and ideas.
Experience, Knowledge & Skills Required
- Bachelor’s degree
- Agile Certification
- Business analyses certification AND OR Feature Analyst certification / experience
- 4- 6 years’ experience in analyses, design, development and implementation of mobile, application, PWA, apps which automate, support and or service business processes.
Closing Date
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Old Mutual Finance is currently seeking to hire a Automation Quality Engineer. This is a nationally based role that forms part of the Old Mutual Finance Information Technology Team.
In This Role, You will get to
- Design test cases and perform testing of applications.
- Identify, document and track bugs.
- Perform re-testing when bugs are resolved.
- Perform regression testing when needed.
- Understanding of UI and backend testing.
- Perform initial analysis for technical issues and work closely with developers to reproduce and solve problems.
- Work within an Agile environment.
IT Service Delivery
- Completes Test Strategy and have a high level understanding of all projects.
- Manages testing, including achievement of milestones and deliverables.
- Provides quality control and improvement of processes and outputs.
- Undertakes operational and technical aspects of processing information, data evaluation and analysis.
Reporting
- Manages effective communication with all stakeholders.
- Keep all stakeholders updated on outcome of test execution results.
Risk Management
- Identifies impending risks that may compromise achievement of deliverables and initiates steps to mitigate risk.
Stakeholder Management
- Builds and maintains relationships with relevant internal/external stakeholders.
- Understands the requirements and where applicable, liaise, communicates and provides assistance.
Team Effectiveness
- Ensures SDLC Testing component is met.
- Manages the testing component within agreed timetables.
- Provides strategic direction, undertakes test planning, scopes the testing required, estimates the effort and duration of testing, and determines resource and environment requirements
Technical Consultation
- Contributes knowledge and expertise where required for peer review and to projects being undertaken by other business units.
What You Will Need To Succeed
- A Matric or Grade 12 equivalent and a minimum of 3 years experience in a similar role, with some automation testing skills.
- Relevant tertiary qualification advantageous.
- ISTQB Foundation and Agile certification is advantageous.
- Object Orientated Programming knowledge advantageous.
Experience and skills are required in the following:
- Postman
- PractiTest
- Test case creation, execution and reporting
- Defect management
- Jira
- Regression Testing
- Re-testing
- Functional Testing
- Smoke Testing
- Time-management
- Java coding
- TestNG
- Selenium
- Maven
- Jenkins
- Git
Advantageous skills
- Allure Reports
- Locust Performance Tool
- Docker
- Kubernetes
- Virtual Machines
- BrowserStack
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Job Description
The purpose of this Role is to validate the quantum and merit of segmented motor claims actioned by motor assessors by performing investigations/Audit/moderate, verifying the description of the event with the loss, negotiating with (Insured, intermediary, service providers) and settlement of claims within a delegated threshold and according to SOP’s set out.
Qualification:
- Qualified automotive mechanic or automotive body repairer/spray painter/Mechanic (advantageous)
- Audatex/ Abuntex certification
- VDQ Certified min Practicing member
Experience:
- 5 + years Auto Body Repair (ABR) experience or relevant equivalent
- 5 + years assessing and or moderating experience.
- Must be computer literate
- Ability to work under pressure
- Good communication skills (verbal & written)
- Reasoning skills
- Good knowledge of motor industry environment and processes
- Leadership/supervisor experience.
Skills and Persona:
- Client-focused service orientation
- Obtaining and analyzing information
- Logical reasoning
- Learning orientation
- Relationship management
- Building rapport and empathy
- Self-management and initiative
- Self-assertiveness
- Integrity
- Verbal expression and questioning
- Written communication
- Computer skill
- Functional/technical knowledge
- Broad business knowledge
- Telephonic, negotiation and conflict handling skills
- Basic business ethics and financial principles related to claims
- Time management
- Change management
- Ability to work under pressure
- Ability to work in a Team or as an individual
- Strong approach for negotiation
Principle Accountabilities as indicated below but not limited to:
- Control teams repair cost within set target
- Ensure assessors SLA adherence of daily productivity, TAT and Inventory levels are met
- Coach and provide support
- Develop assessors
- Moderate assessments, additional FRC’s and queries within specified time
- Request Assistance from Operation Team Leader if required on a claim (e.g. if guidance/approvals are required)
- Ensure completeness and accuracy of information inserted by assessor
- Ensure SLA is adhered to with regards to rates
- Go through Abuntex graphics in a systematic way ensuring each items selected is needed
- opt for repair over replacement of parts where possible
- Coach assessor on any finding or changes made
- Ensure assessors complete accurate assessment upfront reducing additional variance
- Note all changes or notes on Audamail
- Attend to queries from all parties involved
- Liaise with client/broker whenever required to provide technical expertise
- Verification of all documents submitted by ABR’s
- Provide technical insights of all write off vehicles with relevant stakeholders
- Complete Merit investigations
- Completing digital assessments/higher quantum /complex claims
- Fulfill duties and functions set out by Team leaders/Management in accordance with business requirement
Closing Date
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The Opportunity
Old Mutual Finance is currently seeking to hire a Senior Programmer. This is a nationally based role that forms part of the Old Mutual Finance Information Technology Team. The objective of this role is to define, develop, test, analyze, and maintain new software applications in support of the achievement of business requirements. This includes coding, testing and analyzing software programs.
In This Role, You will Get To:
- Conduct full System Design process.
- Draft implementation plans, write programmes according to business specifications and conduct unit testing.
- Work closely with Business Analysts to ensure sufficient clarification of specifications.
- Provide coaching and mentoring to Junior Programmers.
- Contribute to Old Mutual Finance body of knowledge (Documentation, Wikis, How-To Guides).
- Identify inefficiencies and work towards continuous improvement of existing systems and/or processes.
- Participate actively in Scrum delivery ceremonies (Stand-ups, Planning, Design Retrospectives and Reviews).
What You Will Need To Succeed:
A Matric or Grade 12 equivalent and a Bachelor diploma or degree in computer related field e.g:
- B/Tech : Computer Science
- BSc : Computer Science
- BSc : Computer Systems
- BSc : Information Technology
3 to 5 Years relevant experience.
You will also need to have experience in working with the following technologies in an Agile environment:
- Java
- ANT
- Source control – Git, SVN
- XML
- Html
- Patterns
- UML
- Relational databases
- SQL
- Web servers (e.g. Tomcat, Jetty/Netty
- Soap API
- REST API
The time is now to find your greatness by becoming part of a company where potential is revealed and growth is inevitable
Skills
Apache Web Server, Git, Git Svn, Hyper Text Markup Language (HTML), Java, Jetty, Netty (Software), RESTful APIs, SOAP APIs, SQL, Unified Modeling Language (UML), Web Servers, XML Schema
Education
- Bachelor Of Business Science In Information Systems, Bachelor of Technology (BTech), High School (Grade 12) (Required)
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Key focus of the role
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.
The incumbent is individually accountable for achieving results through own efforts.
Role Description & Key Result Areas
- Deal with client enquiries via telephone (inbound and outbound), email, and web-chat.
- First contact resolution of applicable queries/ transactions.
- Deals with first level escalations and complaints.
- Effectively manage customer expectations.
- Processing new and existing business on behalf of customers and advisors.
Customer Service Delivery
- Initiates process and deals with clients requests across different platforms while adhering to productivity standards.
- Deals with first line queries and escalates complex queries appropriately (inbound and outbound)
- Finalises request at point of contact where possible.
Personal effectiveness
- Conduct themselves in an ethical manner at all times.
- Individually accountable for managing own time, tasks and quality of output for periods of 1 day to a maximum of 3 months.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by continual self-study and making use of learning opportunities available in the business.
Relationship building
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs and providing an exceptional customer experience.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Demonstrates behavior in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
Personal Attributes
- Customer Centric
- Problem Solving
- Action Oriented self-starter
- Collaborative
- Computer literate
- Strong Communication (verbal/ written)
Qualifications and experience:
Role Requirements
- Matric (with Maths) or equivalent NQF level 4 qualification.
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Job Description
The successful candidate will form part of a high-performing team responsible for enhancing Old Mutual Rewards’ capability.
The role provides the opportunity to develop an understanding of Old Mutual’s products across the different segments, to use data to derive customer insights and nudge behaviours, and to gain a deep understanding of the loyalty programme landscape in South Africa. The incumbent will be responsible for owning finance, BI and marketing operations that support the development of the Rewards program. The position offers regular opportunities to engage with and present reported results to various stakeholders and management.
About the opportunity:
- Own and execute operations related to the monthly Rewards points run
- Reviewing and evaluating operational business processes, activities and data for the purpose of making tactical, strategic business decisions
- Perform regular financial projections to support new initiatives and evaluate existing ones
- Perform financial projections to support business planning and rule review cycles
- Support contract negotiations with various Rewards partners
- Support and deliver of relevant projects as these arise
- Own and support competitor research on loyalty programmes
- Support regular reporting on the performance of the Rewards programme
What you will need to succeed in the role:
- Actuarial student with 9 exam credits and 2 years actuarial experience
- Strong technical skills and attention to detail
- Strong detail orientation coupled with the ability to see the “big picture”
- Excellent communication skills (both written and verbal)
- Motivated self-starter who shows initiative, is proactive, looks for ways to improve
- Able to complete tasks within agreed timelines and drive projects to completion with minimal guidance
- Ability to plan and prioritize
- Willing to learn and grow
- High level of accountability
Note: Exceptional candidates who do not meet this requirement may be considered at a lower level
Skills
Education
- Bachelors Degree (B): Actuarial Science (Required)
Closing Date
go to method of application »
Job Description
Old Mutual Finance is currently seeking to hire a Software Engineer. This is a nationally based role that forms part of the Old Mutual Finance Information Technology Team. The objective of this role is to define, develop, test, analyse, and maintain new software applications in support of the achievement of business requirements. This includes coding, testing and analysing software programs.
In This Role, You will Get To
- Conduct full System Design process.
- Draft implementation plans, write programmes according to business specifications and conduct unit testing.
- Work closely with Business Analysts to ensure sufficient clarification of specifications.
- Provide coaching and mentoring to Junior Programmers.
- Contribute to Old Mutual Finance body of knowledge (Documentation, Wikis, How-To Guides).
- Identify inefficiencies and work towards continuous improvement of existing systems and/or processes.
- Participate actively in Scrum delivery ceremonies (Stand-ups, Planning, Design Retrospectives and Reviews).
What You Will Need To Succeed:
A Matric or Grade 12 equivalent, relevant Tertiary Qualification as well as a minimum of 3 to 5 years’ experience in a similar role.
You will also need to have experience in working with the following technologies in an Agile environment:
- Java (3 - 4 years’ experience at least)
- Relational Databases
- SQL
- Source Control – Git
- Web servers (e.g. Tomcat, Jetty/Netty)
- Webservices (Soap and Rest)
- XML
Experience in the following will be advantageous
- ANT
- Docker
- Html
- CI/CD (e.g. Jenkins)
- jQuery
- Kubernetes
- Maven
- Object Databases
- Patterns
- Spring Boot
- UML
- XSL
- XSL:fo
go to method of application »
Job Description
If you're looking for a company that offers great culture, leadership, learning opportunities, challenges, rewards and recognition, then look no further than Old Mutual.
Who are We?
Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 17 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
What we Offer
In partnership with you, we promise to challenge and help you grow in your career through a personalised development plan. We strive to create and expose our people to diverse learning opportunities through formal and informal learning. Most importantly you work in diverse teams made up of enthusiastic people who strive for excellence.
The Opportunity
Old Mutual Finance is currently seeking to hire a Tester. This is a nationally based role that forms part of the Old Mutual Finance Information Technology Team.
In This Role, You will Get To
- Design test cases and perform testing of applications
- Identify, document and track bugs
- Perform regression testing when bugs are resolved
- Understanding of UI and backend testing
- Perform initial analysis for technical issues and work closely with developers to reproduce and solve problems
- Work within an Agile environment
IT Service Delivery
- Completes Test Strategy and have a high level understanding of all projects.
- Manages testing, including achievement of milestones and deliverables.
- Provides quality control and improvement of processes and outputs.
- Undertakes operational and technical aspects of processing information, data evaluation and analysis.
Reporting
- Manages effective communication with all stakeholders.
- Monitors progress and provide regular project reports to Test Manager.
Risk Management
- Identifies impending risks that may compromise achievement of deliverables and initiates steps to mitigate risk.
Stakeholder Management
- Builds and maintains relationships with relevant internal/external stakeholders.
- Understands the requirements and where applicable, liaise, communicates and provides assistance.
Team Effectiveness
- Ensures SDLC Testing component is met.
- Manages the testing component within agreed timetables.
- Provides strategic direction, undertakes test planning, scopes the testing required, estimates the effort and duration of testing, and determines resource and environment requirements
Technical Consultation
- Contributes knowledge and expertise where required for peer review.
Contributes knowledge and expertise where required to projects being undertaken by other business units.
What You Will Need To Succeed:
- A Matric or Grade 12 equivalent and a minimum of 5 years experience in a similar role.
- Relevant tertiary qualification advantageous
- ISTQB Foundation and Agile certification is advantageous.
- Object Orientated Programming knowledge advantageous.
Knowledge of the following tools would be beneficial:
- Java coding
- TestNG
- Selenium
- Maven
- Jenkins
- Extent Reports
- Report Portal
- Postman
- PractiTest
- Locust Performance Tool
- Docker
- Kubernetes
- Virtual Machines
- Jira
Method of Application
Use the link(s) below to apply on company website.
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